PLACE DETAILS Home Appliance Oceanside NY
Deborah Cosgrove
Bohemia, NY
a minute ago
BUYER BEWARE!!!!! In October I started shopping around for a built in refrigerator/freezer. When I spoke with the original salesperson Thomas I had no problem. Jeff, the despicable owner took over negotiations with me and since I wanted to finance any built in purchase from wherever I was going to purchase @ 0% interest, he gave me the phone # to Synchrony bank, told me about their great 0% financing for 12 or 18 months, and that he had a Thermador built in unit on the showroom floor that would fit flush into my space. I told him I was in negotiations with Plessers in Babylon, as well as several other stores as I wanted to replace our then current Sub Zero and wasn't sure which I was going to purchase or from which store. I figured it wouldn't hurt to get the line of credit since at zero percent, I'd use it wherever I was going to purchase from. I asked Jeff to send me the proposal for his Thermador so I'd have the info needed in print while negotiating with the other stores. I received the paperwork in a PDF & thought that was it. I called the store back as I had a question about the condenser in the Thermador and Jeff asked if I had been approved by Synchrony Bank for the credit line. I said that I was. He asked me for the credit card # which I refused to give him and was very clear with him that I had not decided on the Sub Zero for the extra $2000.00 yet from a different store. He then pulled his sales rule "101....Fear of loss." Said if I didn't put down a deposit then and there it could be sold, as refrigerators are scarce due to the Pandemic. I refused, and once again said that I hadn't decided what I was purchasing, or from which store, and I said go ahead and sell it. I had NO further contact with him or his store and then received a phone call from Jeff on New Years Eve stating " The Thermador you ordered was just delivered to the store, so let's set up the delivery date." I was beyond shocked, had already bought a Sub Zero which was delivered, installed and working beautifully in our kitchen. When I repeated that I did not order the Thermador and wasn't interested in it, Jeff unprofessionally said "You did order it and if you don't want it you'll be charged a restocking fee." I said, yet again, I purchased nothing from you he insisted that I did, nastily said "good luck," then hung up. The FINAL RESULT was that he gained access to my credit card in October through Synchrony Bank and charged my card the full purchase price of $7500.00 to my card!!!! I contacted the Synchony Fraud Department yesterday 1/2/2021 who informed me that a case was opened and they would take care of it! PLEASE SAVE YOURSELF FROM DEALING WITH AN EXTREMELY DEVIOUS AND TRUTH CHALLENGED OWNER OF THIS APPLIANCE STORE...I'm truly shocked he's still in business, obviously desperate for sales, and how he gained access to a credit card that I did not provide ANY information for shows the serious security breach with Synchrony Bank. I know this review is rediculously long, but if it helps one person it's worth it. The legal fees alone to straighten this out would cost as much as the refrigerator....I'm grateful I won't have the expense of an outside attorney and this will be resolved, as well as charges pressed to this owner and the chain of security breaches. PLEASE GO TO PLESSERS, APPLIANCE WORLD, PC RICHARDS, or any other small reputable company. This one should be out of business. BTW....If your asking how I couldn't know I was charged the full amount of a refrigerator in October I didn't order.....Synchrony Bank admitted that my actual credit card, statements, and all mailed correspondence with me were returned to them because it went to a PO Box which I never provided. So since October I never heard from Jeff....NO SURPRISE....nor did I receive anything from the Synchrony Bank. I TRULY had no idea I was charged for anything. Both the store, it's owner and the bank are a true risk to deal with. I hope this helps someone who's planning to finance a purchase. If I could give a Zero Star rating, I would. Happy and HEALTHY 2021 to all!! read more