Workers need to improve their attitude and their helping skills. They were extremely rude and very difficult to get in contact with and when we talked to them they ignored us at check out. Workers were also too busy flirting instead of helping us. read more

First and last time coming to this Lowe's. I walked in, got zero greeting, and no one offered to help. When I asked for assistance finding a specific tile to finish my bathroom project, one employee looked like I was interrupting her day, as she sat there talking to another employee. Thankfully, another stepped in and tried -- but basically told me it'd be like finding a needle in a haystack since they only had five pieces and they could've been anywhere in the aisle. That says a lot about how poorly organized this location is. For someone like me who values order, it was a nightmare. I ended up spending almost an hour going through boxes for bullnose tiles, piece by piece -- and I managed to find one of the five tiles they claimed to have. Honestly, I felt so frustrated I sat in the parking lot to write this review before I cooled off. For comparison, the Lowe's in Torrance on Western? 5 stars all day. Super helpful, well-organized, and a complete night-and-day experience. This location? Big nope. read more

This store needs to be closed. They don't answer phones and will not install screen DOORS they are rude, stupid and no body knows anything when asked read more

ATT: RICK MANAGER !!!!! 5:21 the worst possible service here this evening.. I'm so disappointed how things went .I expected this from Home Depot but now Lowe's. I got greeted by a nice old lady. I told her I'm here to purchase 2 toilets and a couple of more items for this ADU buil. I told her I already looked online and knew the toilets I wanted. She then told me to go to the aisle and she would send someone there. Waited 20 min and nothing . I ask a kid that was helping another customer if he can assist me with the toilet, he stated that I needed to go to the front and ask them to bring it down.. so I went and ask this other lady working the register and she told me something different, that she doesn't do that. I explain to her what the other associate told me. Then she told me to go back to the aisle and that she would page someone, I see another associate wearing a dodgers hat and ask him. And now he tells me another thing. No one is really clear on what's going on here. And hopefully the MANAGER RICK gets to the bottom of this and re trains everyone here again, like I stated before. I expected this from Home Depot and not Lowe's .. now I have no choice to start shopping at Home Depot for my materials. I went there for the high expectations of great customer service but got disappointed on what I got! Lowe's , you need to do better !!!! read more

Lowe's Home Improvement - Disappointed - Hardware Stores Near Me - Hawthorne, California

I ordered a chest freezer from here on online pickup... when I came to pickup they said they had to get it from the back. They wheel it out to me... on it's side! Anyone should know that you shouldn't put fridges or freezers on their side... it can ruin them. Disappointed. read more

Listen today I had the pleasure or not of going into the Lowe's on 120th! The worst!! No customer service AT ALL!! We found a nice gentleman by the name of Darrly to assist us from the paint department. He kept trying to get us someone to help us that worked in the Fan area. Finally a guy name Ed walked out with big attitude as if we were bothering him and didn't even speak, but made it a point to let us know he had just got off him lunch break. Not sure if Maybe we caught him on a bad day, but a senior and a pregnant woman should not have to be handled the way we were. DO BETTER!' I couldn't give them more than one star as this is the same thing we dealt with the last time we came!! Props to Darrly he helped as best he could. read more

On August 22, 2025, I tried to file a claim online, for our GE stacked washer/dryer, and wasn't able to, so my wife and I went to Lowes located on 2800 W. 120 St., Hawthrone, CA store #1555, to request assistance. We have an extended warranty that is active, until May 2026. The guy working in appliance told us that he couldn't help us, because the washer/dryer wasn't purchase there. We didn't believe him, so we drove out to Lowes, 22255 Western Ave, Torrance, CA 90501, store #0250. We went to the appliance department and talked to a very nice Salesperson named Cirpey. Cirpey helped us with trying to contact the service department. It took about 20 minutes to get someone, but she was determined to help us. Cirpey said that saw we were from Inglewood and wondered why we drove that far. We told her what happen at the Lowes located on 2800 W. 120 St., Hawthrone, CA store #1555, she was rather surprised by what we told her. This store appliance is the worst, at least that salesman. Thank you, Leon Keel read more

Need some materials for our new home and do our repainting. Thank heavens, Mr.Darryl was a beautiful help. All I have to do is tell him what I was looking for based on what I needed my preferences and how do I save a penny or two and he went above and beyond walked us through it told us a difference and let us make our choices. What a beautiful person love his job Lowe's. Please make sure to keep this beauty of a Gem at Lowe's he is the man! I will always recommend This Lowes, especially in the painting department, Mr. Darryl. If you need expertise help. He's your man read more

Lowe's Home Improvement - Hardware Stores Near Me - Hawthorne, California

Drove an hour to get here and they closed, update your schedules on Yelp! It's 9:06pm and Yelp says they close at 10.... Emplyee here laughs and mocks the issue, very discouraging to want to come back here even in the morning. read more

I don't come to often anymore. I use to come for the flowers but now like everything else they are way overpriced. So now I just come at look through their flower garden. There was a time when I could find great bargains on their clearance rack but they need to just that selection away and start over. All in all it's just a typical Lowe's . I did encounter several employees who didn't speak but what can I say. But if need need a well stocked clean home improvement store in the Inglewood/Gardena area then you have the right place read more

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What an absolute POS store and management staff. People live out of that parking lot and I park my car there for 10 hours and it gets towed. Two cars in the same isle were parked there before I parked, and they were STILL there when I came back out to drive home from work. Absolute joke of a company and management staff. Real class act from the special Ed people who work here. read more

Workers at this location are always in a bad mood. I asked for help to get a copy of a key from a worker. He started pushing boxes so violently, I just walked away from him. I went to the customer service this older lady said she will call someone.. nobody came..I was waiting for about 25 minutes.. when I walked away annoyed.. told her not to worry about it that I was going somewhere else. She grabbed someone to do it that was walking by.. I just left he also had an attitude. Smh read more

The staff working in the home appliance section are absolutely the worst! They sit all day and treat you as a bother when you ask questions. They would rather speak to each other than assist customers. After I left Lowe's, I immediately drove to Home Depot and spent my money where I felt appreciated. They don't greet the customer with a smile and they appear to be upset for having to work. read more

People don't help you . How the fuck can you not mix some paint to give me the paint sample I need? Why are cashiers just chatting it up instead of helping people check out? Incompetence! read more

Five stars to Lowe's! I needed flooring and had no clue what I was doing. The area manager talked me through the process and helped me make a great informed decision. The sales person Jesus was also super friendly and helpful. I ordered my flooring. A couple of weeks later it arrived. Customer service helped me load it in my cart. I was off and on my way! Reasonable prices. Amazing service! read more

I am writing this review on behalf of my father in law. He went in yesterday to exchange his lawn mower. The service was bad at first, but then asked for the manager Ericka who went above and beyond on assisting my father in law. The value of this time should last longer. read more

On hold for 25mins on a Sunday afternoon trying to find out if they have a specific lock. Someone answered at minute eleven to put me on hold some more. I was multitasking so, I just let it be on speaker til I need to head out. read more

Lowe's Home Improvement - On hold for 25mins - Hardware Stores Near Me - Hawthorne, California

It took us 2 visits, 3 telephone calls and being on hold 2 hours to be told today that water heaters are exchanged-only. No return, reimbursement or store credit allowed. That's bad business! Stick a fork in me because I'm completely done!!! read more

Great experience- clean and easy to get in and out of. Workers are knowledgeable and have positive attitudes

DO NOT ORDER ONLINE OR STORE FROM LOWES!! I ordered a Refrigerator on 12/29/25 and it said it will be delivered on 1/22/26, so for me that was Ok. January 22 came the rescheduled it to 2/9/26, 2/9/26 came they rescheduled to 2/16/22. I called they said they apologize and that I would receive it by 2/16/26. Well 2/16/26 came they rescheduled to 3/2/26, I called again and told them if they don't have it's fine I would ordered some where else, they said No we give you our word this time you will receive it. On 2/27/28 they send me a message confirming the delivery address and time, so I went ahead and got rid of my refrigerator thinking they were gonna deliver. Sunday afternoon before the delivery they called me saying I won't get it delivered until April. I called customer service to see how they can help me. They wanted to re-compensate me with a stupid $60 gift card. Save your time go somewhere else read more

Went to purchase a dewalt 3" cut off tool. Nobody there to assist & open the lock. Asked an employee and he said he worked in electrical. I asked him if he could get someone to help me and he walked away & said no. On my way to Home Depot. Done with Lowe's. read more

My visit was awesome. I needed help and ask Jordan a question. He was so helpful that I ask his name to tell the manager how helpful Mr Jordan was...guess what...no manager around...looking at the time...I could not go and look for the manager. I am a little disappointed in that because when ever I receive attention from an employee I definitely want to let the manager know the prize they have working for them. Great job Jordan on 120th read more

This Lowe's was just horrible. Literally no one to help. They had ok selections but the customer service was not there. It seems not everyone is trained to do different services in their different departments. I just needed the blind to be adjusted to size I wanted. And no one knew how to work the machine. I was buying one to see if I liked it (mainly the color). But was going to buy 12 window blinds. And since no one was available after waiting 30minutes, I decided to go to Home Depot. And guess what Home Depot was able to help me with in less than 5 minutes. And even though they did not have the color blinds I wanted, it was close enough. Thank you Home Depot. read more

Lowe's Home Improvement - Just a waste of time - Hardware Stores Near Me - Hawthorne, California

I came on 04/28/2023 to pick up a reverse osmosis product. The agent(Jordan) that assisted me by bring the item to my vehicle was super nice and even helped me place it inside my vehicle. I even got to see a Cessna land by the airport read more

Service has been great I've been fortunate to be able to get what I need every salesperson seems to be predominantly helpful. They always have it nice n clean read more

Alvaro in appliances was very helpful, knowledgeable and quick. He answered all questions and helped us get our fridge delivered in less than 10 mins. read more

Horrible customer service. I stopped 3 different staff to ask for support with purchasing a grill. All three told me they would call someone over to help. 20 mins later still no help. I call Lowe's while in the store to speak with a customer service rep, who told me she'll try to call someone over. I would give this place 0 stars if I could read more

The customer service is terrible at this location, especially in the Garden Center. You walk in and the cashier and workers will look right at you, but won't greet you. They work there but can't answer basic questions about different supplies. The cashier that was there today didn't even greet me when I came to the cash register and had an unpleasant attitude as she silently rang up my purchases. Just horrible. I think I will drive the extra 3 miles to Armstrong Garden Center who have friendlier and more knowledgeable staff working. read more

Placed an order for pickup in store. Received confirmation it was ready. Drove an hour to pick it up only to be told they couldn't find my order. Nothing they could do about it. Will never shop here again. read more

I used to patronize the Hawthorne Lowe's consistently, but it got harder and harder to deal with them that I began a practice of calling to make sure the items I wanted were available before driving over. Well, when I called this time, their phone rang for two minutes and a lady came on and asked to put me on hold. I said, sure. I was on hold for 52 minutes. I didn't really mind since I was at my desk working the whole time, but now a different lady picks up and asks which department I wanted. I said, "Hardware," and she said, "OK, I'll transfer you there. So now the hardware phone is ringing. It rings for three minutes, then they hang up. I'm cut off. So I go to Amazon and find all the items I wanted, to be delivered in two days. I should've done this first. Now Lowe's is pushing their new MyLowe's app? Forget it. With service like this, I don't see Lowe's lasting over the coming recession. Their app will be as worthless as their employees who will be losing their jobs when Lowe's goes belly up, soon. read more

To whoever curious because spray paint was locked up, you should know that that's a California criminal law requirement. It's not Lowe's fault. (If you want to look for somebody to blame blame taggers.) I also think the public should know that they offer discounts to seniors but you do have to ask. I'm not crazy about any of the huge stores because I really don't want 10,000 choices I just want some reasonable ones so that I can pick--but I can guarantee you the store has never mistreated me in any way shape or form. read more

I am from out of town and needed to pick something up from Lowe's on my way to the airport, and was unsure what to expect from this location. It was super clean, well stocked and organized, and had plenty of staff, all of whom were friendly and helpful. If I lived here, I would go to this Lowe's all the time! read more

I did not have a good experience with Lowe's I had vinyl gates done had a problem with the gates. I called 3 times, but no one calls me back to schedule appointment to come out to fix the problem. I ask to talk to the manager and the girl won't let me talk to management. Terrible place read more