I've been meaning to write this review for a couple of months now. I wanted to give recognition to employee, a nice gentleman name Floyd. Floyd is very courteous and professional and you can tell he loves helping customers. The store is clean and well kept but the customer service is great. Especially now when it's very hard to find customer service. Floyd listens attentively and communicates extremely well. He's very knowledgeable and even he may escort you to another area he doesn't work and makes sure your helped. It's truly a breathe of fresh air having someone like him helping you. Thank you Floyd and Lowes. read more

Sunday afternoon, 1pm the store is a ghost town. Few employees, even fewer posted in any of the sections where they're needed. What TF is going on??!!! I actually went Waaaay out of my way to come to this store because I'm trying to boycott Home Depot and its evil politics, but Lowe's is absolutely TERRIBLE. I needed some wood and toggle bolts for a small garage project, but just as importantly, I needed some advice on the wood selection and my overall plan. There was no one to be found in the lumber section or in any adjacent sections. Had to go most of the way across the other side of the store just to find somebody in a position to help. He said he would find a specialist and have them meet me in the lumber section. 10 infuriating minutes later I'm still standing around waiting. Finally, I said to myself, forget it and headed for the registers. There, I encountered a woman who I vented to over the situation. I was polite, but she could tell I was heated. She asked me to please hang around for a moment and she would get somebody to help. A few minutes later, a guy did come around but he said he had to handle somebody's return first and for me to just accompany him near that desk while he took care of the issue. All the while this guy's referring to me as "boss." . Another 5+ minutes later, he's still dealing with this return, and others are cueing up and it's become obvious to me that this guy's not going to be able to get out of this post. Finally, I just paid for my stuff and bounced. Oh, and here's the best part: the reason I was given for why the store seems so understaffed and overwhelmed, was because supposedly, all the associates from the floor were off, searching for somebody's lost child. This was the story they actually gave me. The ineptitude and unprofessionalism of this place is completely off the charts. If I was with Lowe's corporate, I would want the regional manager's head on a platter. So incredibly dumb to allow the evil Home Depot to OWN you and kick your butt so severely. If my neighborhood Ace Hardware store had a lumber department, I would never have even come here. One thing is for sure: I never will again. read more

Lowe's Home Improvement - Redwood fence plank and a package of toggle bolts - Hardware Stores Near Me - Hawthorne, California

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Lowe's is one of my favorite home improvement stores. I particularly love their clearance shelf for plants. If you have a green thumb or enjoy working with plants, you can find high-quality plants at low prices there. All you need to do is choose the best from the clearance items. They may have brown spots or wilted leaves, but once you bring them home and place them in the right environment, they can thrive beautifully. Lowe's home improvement center offers everything you need to enhance your home. The employees are helpful and readily available throughout the store. Plus, here's a tip: it's a great "pickup". read more

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So i love me some Lowes. Im always finding projects to do around the home and they usually have everything i need and lots of people to help me. I do alot of gardening, painting and other things I learn to do. LOWES over the other place read more

This store needs to be closed. They don't answer phones and will not install screen DOORS they are rude, stupid and no body knows anything when asked read more

First and last time coming to this Lowe's. I walked in, got zero greeting, and no one offered to help. When I asked for assistance finding a specific tile to finish my bathroom project, one employee looked like I was interrupting her day, as she sat there talking to another employee. Thankfully, another stepped in and tried -- but basically told me it'd be like finding a needle in a haystack since they only had five pieces and they could've been anywhere in the aisle. That says a lot about how poorly organized this location is. For someone like me who values order, it was a nightmare. I ended up spending almost an hour going through boxes for bullnose tiles, piece by piece -- and I managed to find one of the five tiles they claimed to have. Honestly, I felt so frustrated I sat in the parking lot to write this review before I cooled off. For comparison, the Lowe's in Torrance on Western? 5 stars all day. Super helpful, well-organized, and a complete night-and-day experience. This location? Big nope. read more

What an absolute POS store and management staff. People live out of that parking lot and I park my car there for 10 hours and it gets towed. Two cars in the same isle were parked there before I parked, and they were STILL there when I came back out to drive home from work. Absolute joke of a company and management staff. Real class act from the special Ed people who work here. read more

ATT: RICK MANAGER !!!!! 5:21 the worst possible service here this evening.. I'm so disappointed how things went .I expected this from Home Depot but now Lowe's. I got greeted by a nice old lady. I told her I'm here to purchase 2 toilets and a couple of more items for this ADU buil. I told her I already looked online and knew the toilets I wanted. She then told me to go to the aisle and she would send someone there. Waited 20 min and nothing . I ask a kid that was helping another customer if he can assist me with the toilet, he stated that I needed to go to the front and ask them to bring it down.. so I went and ask this other lady working the register and she told me something different, that she doesn't do that. I explain to her what the other associate told me. Then she told me to go back to the aisle and that she would page someone, I see another associate wearing a dodgers hat and ask him. And now he tells me another thing. No one is really clear on what's going on here. And hopefully the MANAGER RICK gets to the bottom of this and re trains everyone here again, like I stated before. I expected this from Home Depot and not Lowe's .. now I have no choice to start shopping at Home Depot for my materials. I went there for the high expectations of great customer service but got disappointed on what I got! Lowe's , you need to do better !!!! read more

Lowe's Home Improvement - Disappointed - Hardware Stores Near Me - Hawthorne, California

I ordered a chest freezer from here on online pickup... when I came to pickup they said they had to get it from the back. They wheel it out to me... on it's side! Anyone should know that you shouldn't put fridges or freezers on their side... it can ruin them. Disappointed. read more

Listen today I had the pleasure or not of going into the Lowe's on 120th! The worst!! No customer service AT ALL!! We found a nice gentleman by the name of Darrly to assist us from the paint department. He kept trying to get us someone to help us that worked in the Fan area. Finally a guy name Ed walked out with big attitude as if we were bothering him and didn't even speak, but made it a point to let us know he had just got off him lunch break. Not sure if Maybe we caught him on a bad day, but a senior and a pregnant woman should not have to be handled the way we were. DO BETTER!' I couldn't give them more than one star as this is the same thing we dealt with the last time we came!! Props to Darrly he helped as best he could. read more

On August 22, 2025, I tried to file a claim online, for our GE stacked washer/dryer, and wasn't able to, so my wife and I went to Lowes located on 2800 W. 120 St., Hawthrone, CA store #1555, to request assistance. We have an extended warranty that is active, until May 2026. The guy working in appliance told us that he couldn't help us, because the washer/dryer wasn't purchase there. We didn't believe him, so we drove out to Lowes, 22255 Western Ave, Torrance, CA 90501, store #0250. We went to the appliance department and talked to a very nice Salesperson named Cirpey. Cirpey helped us with trying to contact the service department. It took about 20 minutes to get someone, but she was determined to help us. Cirpey said that saw we were from Inglewood and wondered why we drove that far. We told her what happen at the Lowes located on 2800 W. 120 St., Hawthrone, CA store #1555, she was rather surprised by what we told her. This store appliance is the worst, at least that salesman. Thank you, Leon Keel read more

Need some materials for our new home and do our repainting. Thank heavens, Mr.Darryl was a beautiful help. All I have to do is tell him what I was looking for based on what I needed my preferences and how do I save a penny or two and he went above and beyond walked us through it told us a difference and let us make our choices. What a beautiful person love his job Lowe's. Please make sure to keep this beauty of a Gem at Lowe's he is the man! I will always recommend This Lowes, especially in the painting department, Mr. Darryl. If you need expertise help. He's your man read more

Lowe's Home Improvement - Hardware Stores Near Me - Hawthorne, California

The staff working in the home appliance section are absolutely the worst! They sit all day and treat you as a bother when you ask questions. They would rather speak to each other than assist customers. After I left Lowe's, I immediately drove to Home Depot and spent my money where I felt appreciated. They don't greet the customer with a smile and they appear to be upset for having to work. read more

Drove an hour to get here and they closed, update your schedules on Yelp! It's 9:06pm and Yelp says they close at 10.... Emplyee here laughs and mocks the issue, very discouraging to want to come back here even in the morning. read more

I don't come to often anymore. I use to come for the flowers but now like everything else they are way overpriced. So now I just come at look through their flower garden. There was a time when I could find great bargains on their clearance rack but they need to just that selection away and start over. All in all it's just a typical Lowe's . I did encounter several employees who didn't speak but what can I say. But if need need a well stocked clean home improvement store in the Inglewood/Gardena area then you have the right place read more

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Workers at this location are always in a bad mood. I asked for help to get a copy of a key from a worker. He started pushing boxes so violently, I just walked away from him. I went to the customer service this older lady said she will call someone.. nobody came..I was waiting for about 25 minutes.. when I walked away annoyed.. told her not to worry about it that I was going somewhere else. She grabbed someone to do it that was walking by.. I just left he also had an attitude. Smh read more

People don't help you . How the fuck can you not mix some paint to give me the paint sample I need? Why are cashiers just chatting it up instead of helping people check out? Incompetence! read more

Five stars to Lowe's! I needed flooring and had no clue what I was doing. The area manager talked me through the process and helped me make a great informed decision. The sales person Jesus was also super friendly and helpful. I ordered my flooring. A couple of weeks later it arrived. Customer service helped me load it in my cart. I was off and on my way! Reasonable prices. Amazing service! read more

I am writing this review on behalf of my father in law. He went in yesterday to exchange his lawn mower. The service was bad at first, but then asked for the manager Ericka who went above and beyond on assisting my father in law. The value of this time should last longer. read more

On hold for 25mins on a Sunday afternoon trying to find out if they have a specific lock. Someone answered at minute eleven to put me on hold some more. I was multitasking so, I just let it be on speaker til I need to head out. read more

Lowe's Home Improvement - On hold for 25mins - Hardware Stores Near Me - Hawthorne, California

DO NOT ORDER ONLINE OR STORE FROM LOWES!! I ordered a Refrigerator on 12/29/25 and it said it will be delivered on 1/22/26, so for me that was Ok. January 22 came the rescheduled it to 2/9/26, 2/9/26 came they rescheduled to 2/16/22. I called they said they apologize and that I would receive it by 2/16/26. Well 2/16/26 came they rescheduled to 3/2/26, I called again and told them if they don't have it's fine I would ordered some where else, they said No we give you our word this time you will receive it. On 2/27/28 they send me a message confirming the delivery address and time, so I went ahead and got rid of my refrigerator thinking they were gonna deliver. Sunday afternoon before the delivery they called me saying I won't get it delivered until April. I called customer service to see how they can help me. They wanted to re-compensate me with a stupid $60 gift card. Save your time go somewhere else read more

Great experience- clean and easy to get in and out of. Workers are knowledgeable and have positive attitudes

It took us 2 visits, 3 telephone calls and being on hold 2 hours to be told today that water heaters are exchanged-only. No return, reimbursement or store credit allowed. That's bad business! Stick a fork in me because I'm completely done!!! read more

Went to purchase a dewalt 3" cut off tool. Nobody there to assist & open the lock. Asked an employee and he said he worked in electrical. I asked him if he could get someone to help me and he walked away & said no. On my way to Home Depot. Done with Lowe's. read more

This Lowe's was just horrible. Literally no one to help. They had ok selections but the customer service was not there. It seems not everyone is trained to do different services in their different departments. I just needed the blind to be adjusted to size I wanted. And no one knew how to work the machine. I was buying one to see if I liked it (mainly the color). But was going to buy 12 window blinds. And since no one was available after waiting 30minutes, I decided to go to Home Depot. And guess what Home Depot was able to help me with in less than 5 minutes. And even though they did not have the color blinds I wanted, it was close enough. Thank you Home Depot. read more

Lowe's Home Improvement - Just a waste of time - Hardware Stores Near Me - Hawthorne, California

My visit was awesome. I needed help and ask Jordan a question. He was so helpful that I ask his name to tell the manager how helpful Mr Jordan was...guess what...no manager around...looking at the time...I could not go and look for the manager. I am a little disappointed in that because when ever I receive attention from an employee I definitely want to let the manager know the prize they have working for them. Great job Jordan on 120th read more

Service has been great I've been fortunate to be able to get what I need every salesperson seems to be predominantly helpful. They always have it nice n clean read more

Alvaro in appliances was very helpful, knowledgeable and quick. He answered all questions and helped us get our fridge delivered in less than 10 mins. read more

Horrible customer service. I stopped 3 different staff to ask for support with purchasing a grill. All three told me they would call someone over to help. 20 mins later still no help. I call Lowe's while in the store to speak with a customer service rep, who told me she'll try to call someone over. I would give this place 0 stars if I could read more

I came on 04/28/2023 to pick up a reverse osmosis product. The agent(Jordan) that assisted me by bring the item to my vehicle was super nice and even helped me place it inside my vehicle. I even got to see a Cessna land by the airport read more

The customer service is terrible at this location, especially in the Garden Center. You walk in and the cashier and workers will look right at you, but won't greet you. They work there but can't answer basic questions about different supplies. The cashier that was there today didn't even greet me when I came to the cash register and had an unpleasant attitude as she silently rang up my purchases. Just horrible. I think I will drive the extra 3 miles to Armstrong Garden Center who have friendlier and more knowledgeable staff working. read more

Don't order online from this store or company, they will not take care of you. I ordered a toilet on DECEMBER 1st and they gave me a delivery date of 12/13, they were a NO SHOW no text or call with an explanation. When I called a foreign call center repeated the 12 hour window for a later date and a contact number for the store, I complained enough to get an American operator on the phone ( who told me the driver forgot to put my stove on the truck and the toilet was broken). Why they didn't text me or call, not even an email. Got the stove, but the toilet never came. Two more delivery days NO SHOW NO CALL NO TEXT NO EMAIL NO EXPLANATION. Called to find out where toilet is, 12/26 is the new date, unbelievable. They tried to tell me the vendor doesn't have the toilet, so Kohler ran out of toilets... yeah right. I asked for a refund, all she could do is put in a request for one.... Can't do anything, worst HELP CENTER ever at LOWES. They take your money immediately but it will take 3-10 days if you want a refund. Case 72587317 if that's even a case #, i bet she lied about that. Save yourself the trouble and go to Home Depot. read more

Placed an order for pickup in store. Received confirmation it was ready. Drove an hour to pick it up only to be told they couldn't find my order. Nothing they could do about it. Will never shop here again. read more

I used to patronize the Hawthorne Lowe's consistently, but it got harder and harder to deal with them that I began a practice of calling to make sure the items I wanted were available before driving over. Well, when I called this time, their phone rang for two minutes and a lady came on and asked to put me on hold. I said, sure. I was on hold for 52 minutes. I didn't really mind since I was at my desk working the whole time, but now a different lady picks up and asks which department I wanted. I said, "Hardware," and she said, "OK, I'll transfer you there. So now the hardware phone is ringing. It rings for three minutes, then they hang up. I'm cut off. So I go to Amazon and find all the items I wanted, to be delivered in two days. I should've done this first. Now Lowe's is pushing their new MyLowe's app? Forget it. With service like this, I don't see Lowe's lasting over the coming recession. Their app will be as worthless as their employees who will be losing their jobs when Lowe's goes belly up, soon. read more

I am from out of town and needed to pick something up from Lowe's on my way to the airport, and was unsure what to expect from this location. It was super clean, well stocked and organized, and had plenty of staff, all of whom were friendly and helpful. If I lived here, I would go to this Lowe's all the time! read more

I did not have a good experience with Lowe's I had vinyl gates done had a problem with the gates. I called 3 times, but no one calls me back to schedule appointment to come out to fix the problem. I ask to talk to the manager and the girl won't let me talk to management. Terrible place read more

The associates in the store are nice, but whoever's in charge of scheduling enough people so someone actually picks up the phone and answers questions about inventory is failing at their job. And so is the team responsible for making sure whatever inventory shows up online is properly syncing with the store. I had to waste my time driving across town just to get an answer from someone at the store. To make matters worse, they falsely advertise the size of their wood products. 5 1/2 inches wide is not the same thing as 6 inches. Whoever made all these decisions is completely incompetent. Never coming back to any Lowe's location again read more

HORRIBLE CUSTOMER SERVICE! I have been trying to get someone on the phone and have been on hold for 40min! What kind of company is this!! Horrible. Just horrible. read more

To whoever curious because spray paint was locked up, you should know that that's a California criminal law requirement. It's not Lowe's fault. (If you want to look for somebody to blame blame taggers.) I also think the public should know that they offer discounts to seniors but you do have to ask. I'm not crazy about any of the huge stores because I really don't want 10,000 choices I just want some reasonable ones so that I can pick--but I can guarantee you the store has never mistreated me in any way shape or form. read more

Bought a Whirlpool washer & dryer from this store as I was told it's a reliable, good brand. 4 days later the dryer stops drying when I call to inquire about getting this issue addressed I speak with Joanna who tells me she can't do anything for me because it's outside of 48 hrs (their window). I explained I bought the extended warranty - she still said Lowe's can do NOTHING. I ask for the manager she said was named Gerardo and with an attitude like a 13 yr old bratty child says hold on and puts me on hold for over 28 minutes. She Never Came Back I simply was disconnected. Is this the kind of garbage service Lowe's provides ???? Stand Clear of this place their service is complete TRASH. read more