This place was awesome and it's because of their help. Lowe's are Lowe's as far as what they carry but I don't think I've had a more helpful and friendly experience anywhere. The gal who was in the garden center was amazing! read more

Lowe's Home Improvement - Finished project with materials bought Lowe's - Hardware Stores Near Me - Harriman, Tennessee

I am pasting an Email I sent to the corporate office. Christie, the Store Manager, and Charlie from appliances were great, but this experience was one of the worst I ever had as a customer. Hello, I am writing you on your complete failure. I ordered $6000.00 worth of appliances from you. My text message from you for my first delivery was that my items will be delivered between 5:30pm and 9:30 pm. We started our 45 mile trip to the house at 4:00 pm to get to the house at 4:45, 45 mins early, at 4:15 we get a call from the driver stating he is 10 mins away. We told the driver we won't be there for at least another half hour, he told us he can only wait 15 mins. I told him about the time frame you sent me, he said he knew, but they were getting there earlier because of a shipment not delivered. I told him if you would of called us, we would of left earlier. We kept going on and on, this was not my fault, he was being extremely rude and wouldn't budge. We had to call the store manager to get him to do his job. We were driving over 100 mph to get there thanks to him. I guess the Store Manager must of talked to him, he changed his attitude when we arrived at 4:38. Well the refrigerator was dented, so he had to take that back. I got a new delivery date for that. I had to drive the 90 miles round trip for that, just to find out he couldn't get up my driveway due to the rain. I got a new delivery date, this time they get there at 7:30 at night, don't even open the gate and said they won't delive r it, due to it being to heavy. What do you pay these people for? Now I have 3 days driving there and I have no refrigerator. I went to the store to talk to the Manager in Harriman Tn. Christie, she was very nice. But still the 4rth delivery got screwed up too. It was suppose to be today, but no text message from you. I called the delivery people today, they said they had nothing scheduled. They told me they can deliver it on the 5th between 7 and 7. I do not live at this house yet. Another 90 miles with a 12 hour window, I don't think so. I have been overly patient with you people, now I just want a refund. I am done. You people do not seem to care one bit. read more

This store was great in the beginning with a friendly small town atmosphere. Now it seems that the aisles are always cluttered and blocked by equipment, much of the staff is not helpful or just unknowing on where to find items. I have observed employees standing around chatting or on their phones while watching customers struggle to load heavy items. Rude unfriendly pros make you feel as if you're a nuisance if you need to order a special item. I've switched to shopping Home Depot in Lenoir City or Potters Ace Hardware for as many items as I can and have found that the prices many times are better at these businesses and the service friendlier. Do better Lowe's Harriman. You're looking shabby these days. read more

I really don't like seeing the 2.5 star rating because our experience has been nothing but great every time we go in. Everyone has been so helpful from checkout, gardening, lumber, tools and paint departments. Last week 2 different guys on the floor approached us in the same area to be sure we found what we needed. My husband and I looked at each other like "Wow?!" that was really nice! Anyways, we love our Lowe's!!! read more

This is Lowes stores in general. They can't figure out how to change an address and keep it changed. They lie, and don't issue refunds when telling the customer they were going to because Lowes screwed up! This company is pathetic!! Lets keep the hard earned money of Lowes clients because they can't figure how to read a change of address. Many more stories with Lowes. Don't buy carpet or appliances from them either. They are pathetic to none. We've used them from NE to AZ to WA to TN and they keep getting worse instead of better. Lowes hire people that can read, and have customer service experience. The customer IS ALWAYS RIGHT. Hope they aren't around long. read more

We have bought light fixtures refrigerators and washers. The people are very helpful.

I get aggravated every time I step foot in this lowes. Their return policies and procedures are ridiculous and I even did the online return where you get a barcode...and it was still convoluted and painful. And they don't apologize for their incompetence...just smile at you like "where else are you gonna shop?" Wish we had a Home Depot nearby. read more

This review is about the delivery service Lowe's uses in Sept 2020. My freezer was finally received at Lowe's and I was given the date it would be delivered. We were suppose to hear from the delivery company with a time frame for delivery. That didn't happen! On the day of delivery, we received a call from the delivery driver and he was at the wrong address. The driver would not bring it to me 5 miles away. I called the dispatch for the delivery van and told her my situation. The freezer was delivered BUT the men were unfriendly. The one man was so rough with my freezer! I expected my freezer to tumble off the truck! I was patient after ordering my freezer, but I was losing patience with the delivery men. The men bumped and slung my freezer even though we had the area cleared for it. read more

I love this store but no one is coming up to me every 10 minutes to see what I might want it's okay. That list in this fine store would be mighty long. Great employees and wonderful products. read more

This store started out very good for this area but has since degraded. Its selection is lacking when compared to the Home Depot in Oak Ridge, but fortunately for Lowe's no one wants to drive that far every time they need something in building supplies. Unfortunately, it appears that Lowe's has this figured out and has already nearly strangled the privately owned local business out. This area needs businesses for employment but it seems it's somewhat a double-edged sword. read more

Went into the store for a few parts to fix a stopper in the tub and the handle with the part that was stripped. I went in the back to the plumbing section with the parts that I needed the gentleman, who had his arm in a cast, attempted, and I say attempted very lightly, to help me, really did no such thing. First, he told me that they did not carry a part, which, as soon as he left, I quickly found. Then he told me I would have to call the company for another part I needed, which I also found an alternative for in the section he was attempting to "help" me with. Maybe Lowe's should hire me! I did a better job finding items for a customer. I think he didn't want to be bothered because 1. I'm a woman and 2. I am young and clearly am not from here (I look very out of place). Thank God for Yelp, where at least I can feel like I get to voice my opinion, in return. Unfortunately this man represents the Lowe's brand and gives it a bad name. The second gentleman who helped me find a screw that I needed to do the final part of my repair, was knowledgeable, quick, and kind. He's the reason I was able to give them two stars and not one. Unfortunately this is the closest, large, home repair store near where we were staying (Rockwood) and I'm sure that, just like Walmart, this is a place that people have to go to instead of driving to another location farther away. Bummer. read more

This store does not stock any food vac sealers so you have to order online. The one I got was Proseal. DO NOT buy this piece of non-working junk. It took a long time to get to the store. When I went to use it, it takes an act of G to close the sides - they have to click in place on the sides. It takes a lot of strength to do this. Then, once I picked dry/wet sealing, it went to TRY to work. It took 1-2 bags to seal the food. AND, if for some reason, you have to start over you have to unplug it. there is NO off switch. I have fresh meat I have to seal to freeze, but after that, it is going back to the store. When I tried to call the company, they have a phone number that gives you another phone number. After 1.5 hours they have yet to call me back! This is the most useless piece of kitchen equipment. When talking to the store, they either could not find it, the tracking number provided by the shipper was wrong or they had no clue where it was. read more

I went in to this store needing an item that I had saw on there website. After finally finding someone in electrical, the man told me the item does not exist. Now I understand that just because it is on the website does not mean that it is in the store, but when I told him that it was on Lowe's website he threw his hands up and said " well we don't have any here" and walked off. All I said was that it was on the website, and since he was an older man I was overly polite. There is no reason for a customer to be treated this rudely. I will not be back and will encourage my contractor and handyman friends to shop elsewhere as well. read more

Everyone is pretty friendly and when you find an employee for a department they're very knowledgeable and helpful

We contracted with Lowe's Professional Services at the Harriman, TN store to perform a bathroom remodel in our home. The subcontractor they provided (H&N Flooring) did a horrible job. The shower tile was installed twice and even after the second time it is still the worst tile job I have ever seen. The work for the second install, we were told, was performed by the best crew that H&N had. Everyone who has seen the end product, including other home improvement personnel, agree that the shower tile work will have to be redone. The work quality is horrendous, the interactions with the installation crews doing the installs was terrible (one week job took over eight weeks), customer service by the Lowe's store staff horrible (they refused to come do a post-install inspection and address issues), and no progress has been made talking with Lowe's corporate staff. Lowe's corporate has offered a rebate but the amount offered will not cover the cost of performing the needed rework. We have moved all our business to other home improvement businesses. We do not recommend utilization of Lowe's for professional services or for any material purchases. read more

Went to this store today and purchased $200.00 dollars worth of items that I needed to complete a job that I was doing at my home. Upon check out I asked if I could get my military discount that I have used at other places of business and I was told no because I didn't have a VA ID, I showed them my Tennessee Driver license which indicates that I am a veteran but was told that they didn't accept a drivers license as a valid form of id. Then I was asked why if I was a veteran why I didn't have an veterans id. I then tried to explain why not everyone who was in the military gets an Id when they get out of the military. then I asked to speak to a manager to try and see why they didn't honor the valid drivers license with the word veteran on it and I was told that it was up to the managers discretion if they honored my veterans status or not at that point I was starting to get a little bit upset because I was being discriminated against because I didn't have a VA id. This will be the last time I use this store I will go out of my way to use one of their competitors. read more