Always friendly and helpful. Nice to support a local business. I bought the timber tech decking…read morefrom them and it was actually cheaper than if I ordered it online. This was couple of years ago but I continue to be pleased by the service.

Super helpful staff. Great choices. Had everything I needed. New to the area and glad there is a…read morequality hardware store nearby.

For me, there's something magical about an old-fashioned hardware store, crowded with bins and…read moreshelves filled with a tantalizing variety of useful objects and whats-its, and staffed by people who seem to know where everything is and what it's all for. Downtown Hardware lacks the wood floors and high ceilings that I remember from the hardware stores of my childhood, but it fills the bill with its inventory and its staff. Best of all, it's efficient. When I need something specific, I can walk into the store, tell the young staff what I need, and be out the door with my purchase in roughly the same time it would take me to park my car at that big-box home improvement store that often doesn't even stock whatever it is I was looking for. Yes, I'm a fan, and I hope that Downtown Hardware stays in business forever.

Horrible customer service. They wasted two months of my time. Had my portable generator for 2…read moremonths . Every time I called, I was told they were checking this issue or that issue. I was told that a new carb kit had been installed and that they were going to have to order other parts. I finally picked it up yesterday after receiving no updates. I took it to J&J Small Engine in Clinton, Tn. He fixed the problem in one day. He told me that no new parts had been installed on my generator, as I was told. If you need small engine work, call John at J&J. 865-457-4159 I would put a zero rating if that was an option.

I wish they were open later hours but I walked in they asked me what I needed and I found it…read morequickly because they showed me where it was. Nice people and a quality business.

In Farragut, the nearest home improvement / hardware store is about 15 minutes away. Ace is…read morecloser, easier to navigate, and has helpful staff members. You can actually find someone to help you here. Although it's smaller than the big boxes, they have a lot of unique options. The front of the store is like a boutique with artsy home decor items. I think it is supposed to be a feminine section. But, I can see guys enjoying it too -- particularly if you need to buy a gift. Ace is generally very good for small hardware items and more. If you want a single nut and bolt, they can probably help you out. But, they also sell higher quality large items that you cannot at Home Depot. For instance, the Stihl brand power tools and Big Green Egg cooking equipment. They also have higher quality wheelbarrows than Home Depot (at cheaper prices). Overall, Ace is the place if you need to get a few hardware items quickly.

I've never had a bad experience in the 7 years I've shopped here. It's a typical hardware/garden…read morestore. The people who work there are what make the difference. There is obviously a culture of customer service there and it's greatly appreciated by me.

What a fun place! Way different than your average Ace. Not just tools! They even have clothing and…read moresouvenirs. I saw some really cool porch geese that I will for sure be back one day for...they all had cute little outfits. Also the floors had that satisfying Mast General Store creak to them haha. Great spot if you're visiting Bryson City.

Very interesting store with a lot of variety. You'll probably say, "Hey, I could use that" about…read more20 times or so while you're there.

Just love the home town hospitality and expertise. We get great support when we need to know code…read moreand solutions to bring our home up to and stay in code compliance. Selection is excellent no matter what you're looking for! Come on in for the friendly service and stay for the great selection and advice.

I recently had to purchase a new Wellpump the service was speedy and knowledgeable team of employeesread more

Great selection and reasonable prices. Customer service is top notch! I was able to get in and out…read morewith my merchandise in just a few minutes with employee help.

The people were very helpful and they have always had what we needed.and they help you find the…read morethings you need.very helpful.i have ace reward and they used that.big discount.great place.

It's easy to find a Home Depot, Lowe's, and even WalMart near buy for your hardware needs these…read moredays. Finding service at these places like the kind you get at Smith's ACE is impossible. You'll get this service with a smile as soon as you walk in the door. I'll drive right past the big box stores to get to Smith's. Smith's is a LaFollette Gem and one you should be going to for your hardware needs.

Tuesday, 9-22-2026: I was receiving ads in my email from Ollie's for years & never understood why…read morebecause there are no stores in CA. After our delicious meals at Cheddar's, I decided to check out the store as we had passed it on our way to eat. This place is huge! Nothing fancy, no nonsense, and no frills but they offered amazing deals on a great selection of items. For me, it was sensory overload!!!! It definitely has a warehouse vibe with some items like toiletries stocked on shelves in their shipping boxes. The young man at check out was kind, polite, and helpful. He suggested I sign up for Ollie's Army, thereupon he signed me up right at the register. I will get notices, discounts, and other perks. I happily paid for my purchases, which I know will not be my last!

Everything I bought rugs a lot of other items and the service was great everyone helping me in…read moreeach department no waiting