The store was organized and we were immediately greeted upon entering. Gloria was very knowledgeable about the lawnmowers and went above and beyond with our visit. Ashley educated us about the MyLowe's Rewards™ Kids Club! Kids Club members a free organic lollipop every time they visit. Thank you to the team at Lowe's in Forney for the great experience! read more

See all

Bethany D. helped with a vendor on rotted wood when I couldn't get resolution from other associates. From start to finish she went above & beyond. Thanks again. read more

All the above non existent and they brag about there cobolt tools but you can't return after 30 days even unopened go to Home Depot

Lowes has the absolutely worst delivery service. My husband ordered barkdust to be delivered to our house 3 days in advance. He took Friday off work because he was given a delivery window between 9am-9pm. He waited all day even after being told it was still on its way. Well, it never showed up. He drove to Lowe's the next day to find out what happened to his delivery and was given the excuse that the delivery truck was broken down. Well he came home because he was told once again it would be delivered today, once again no delivery. Was told they had to reschedule our delivery for Tuesday. It's now Tuesday, my husband was now given a delivery window between 8am-noon. I called them around 1:30pm to once again inquire about our delivery and the time we were given. Once again was given the same song and dance about the truck having issues so they were going to have to switch out trucks. It's now 4pm and STILL NO DELIVERY, absolutely ridiculous!! Update:: Just got off the phone with the store manager. He's trying to right the situation by putting us down for the first delivery tomorrow, and is taking off a few bucks to make up for the none deliveries. Come tomorrow I'll see if he comes through. Final update, manager did call yesterday to explain that the delivery truck was still out of service for our delivery so we would receive it Thursday now instead of Wednesday. Well it's now Wednesday and we now finally have our delivery. I originally gave them a one star, but changed it to a 3, only because the manager was caring and called us with updates and also the delivery guys were kind and efficient. read more

I purchased the Exquisite Tonal II Wedding Day and Elite Foam pad 07-29-24 from Lowes due to the Stainmaster warranty and the no interest promotion if paid within 18 months. I was a little hesitant due to the light color of the carpet, but the salesperson explained that the Stainmaster warranty would cover any spills or stains that would not come out after having the carpet professionally cleaned using hot water extraction. Unfortunately, there were two drink spills on the carpet in July 2025. I followed the DIY cleaning instructions on the Lowes website and the stains did not come out. I had the carpet professionally cleaned 08-02-25 using hot water extraction which did not remove the stains and revealed other discolorations. The carpet cleaner explained that the carpet looked defective and provided a detailed receipt. I called the Stainmaster Support Team at 800-438-7668, filed a claim and sent pictures before and after the hot water extraction. A rep from Stainmaster called me to do a Facetime Walk through of the two rooms 08-13-25 and advised a third-party inspector would come to my home to inspect the carpet. The third-party inspector, Enrique, who did not provide a business card or any other information, inspected and cleaned the carpet 08-15-25. He explained the spills would not come out and would send a report to Stainmaster for review. I received an email from Joshua Buchbinder, Stainmaster Support, 08-19-25 requesting I call to discuss the third-party inspection report. Joshua explained the claim was denied and sent me the denial letter which was based on the independent assessor's findings. The denial letter noted the stains reported are not covered under the warranty and noted dog urine or pet damage. I ask for more information on the inspector or how the inspector came to that conclusion since the stains were not urine stains. Joshua refused to provide any additional information. I called the carpet cleaner that cleaned the carpet 08-02-25 and he advised me the receipt included comments 'No Urinex Needed', which he indicated the stains were not pet or urine stains. You only have a few options to dispute the denied claim. Hire an attorney and go to small claims court or go through arbitration. I have shopped at Lowes for years and have purchased many products including thousands of dollars on blinds for my home. I will never, ever, buy another product from Lowes and especially Stainmaster carpet. I'm glad they are building a Home Depot in Forney who will earn my business. Lowes and Stainmaster DO NOT STAND behind their carpet or their warranty. read more

I ordered a riding lawn mower to be delivered. Lowe's said it was in stock and could be delivered two days later. It was scheduled for Friday morning. Latr afternoon Friday I got an email saying it was going to be delivered the following Monday. Again, late Monday morning I got an email postponing it. I did this two more times before I finally contacted this store by phone. I was told by the "fulfillment" manager who gave me some long winded excuses essentially saying that it was not actually in stock, but had to be built by a different company. I was offered no compensation for taking four or more mornings waiting for something that was not actually in stock. I canceled and found the exact same mower at Home Depot. They delivered it the very next morning. Go with Home Depot. I just moved into my house and was doing most of my home improvement shopping at Lowe's. Not anymore. read more

10/10 DO NOT RECOMMEND!!! paid for two different items and for them to be installed and it has been almost two months and we can't even get on the "escalated" schedule for installation!! don't ever pay them to do a job because you'll spend hundreds of dollars for absolutely no reason read more

My husband and I visited the Forney Lowe's Location to purchase a Torro Lawn Mower. After doing research on their rewards program, we informed them that we wanted to sign up for Lowe's rewards due to the large purchase we were making and him being a first responder. (They get upgraded to the silver key level.) I stepped away due to my infant crying. As a reproached the counter, I heard them ask for my husband's annual income. I asked, "Why do you need that information?" Misha looked at me, ignored and proceed to type information in the computer. We were then informed that he was approved for a credit card. The cashier (Misha S) signed my husband up for a credit card when he had no intentions at all of signing up for a credit card. ( He never signs up for rewards programs. I always sign up for them, but we did it under him this time for the first responder upgrade. So them asking for his SS# was not a red flag, unfortunately. ) The assistant manager (Zach Peworchik) said he would attempt to get the issue resolved by calling a separate department and said he would follow up with me no later than tomorrow. It has been 4 business days and we have yet to receive a call from any Lowe's employee. Also, the cashier Misha, was rude and was rolling her eyes when the story was being explained to the assistant manager. Zach gave us 20% off on the lawnmower due to this issue. However, we take our credit scores, extremely serious, and now he was signed up for a credit card that he didn't ask for. We ended up calling the Lowe's credit card services and canceled the card. They said that the application already went through and there's nothing they could do. Now this cancellation of a credit card is going to affect his credit in a negative way. This happened on a Wednesday. We went back on Tuesday to speak with the assistant manager Zack since he promised to call us with an update, and we were told that he was off and won't be back until the next week. When we explain the issue to the manager on duty, she said there is nothing they can do and Zach can't help us. What has been done is done pretty much. Overall the experience was a disaster, and we felt like we were not valued as customers. Now we have to deal with negative impact on our credit all because we chose Lowe's to buy our lawnmower and sign up for the REWARDS program. read more

Bought microwave on line 9/17/24, not knowing if it malfunctions after 30 days your up a creek. Samsung service wouldn't do anything about 9 month old microwave coming on by itself while we weren't in the house and smoking up our kitchen and living room. Nothing found wrong with it. Don't trust to leave it plugged up and can't get burnt smell out of it. Assistant manager said he would have store manager call us. Still waiting.....poor customer service all around read more

This lowes is a scam because they put out fake promotion in order to sell. Bought a washer and dryer set and we saw a $150 credit cash back if we purchase the two. The sales guy assisting us had no idea what it was and gave us a copy of the flyer and told us to call the number there which was the lowes corporate. Then when we called the corporate had no idea about the promotion. Until now, I called the local lowes and was told to call Bianca, but I still never got a call back. Do not believe any promotion they put out unless they will give you the cash back then and there. I will be posting photos of the flier they put out when I purchased $1800 worth of washer and dryer. read more

I came in to repipe my new kitchen sink and was helped by KC. This man went above and beyond to help get the right piece to complete the job and thank god he did because I was able to install my wife's new kitchen sink! Thank you again brother for all your help! read more

Lowe's Home Improvement - Hardware Stores Near Me - Forney, Texas

Rude employee backed by rude store manager who treated me terribly. I drive to Lowes in other places or home depot or other stores rather than deal with Forney Lowes. In my 68 years I have seen scores of big retailers go out of business soon after they began no longer treating customers as king. It is predictably the result when customers are mistreated. read more

This has to be one of the most poorly ran companies in America. They brag about their customer service while thinking nothing of switching you to different departments and getting the wrong departments for over 20 minutes Did the store manager insist on something that is not entirely part of the process and act like there's nothing he can do about it Then the CEO of the company Marvin Ellison is getting the visionary award next year in Washington DC or New York Marvin what vision do you have how to tear apart your company and make it look crappy I will never do business there again I am done read more

order# 926613694.. I ordered this grill to be assembled, but I can't get it assembled. I've been by the store twice and all I get is "it hasn't been assembled" They want be to take it home & assembled it myself. The whole reason I bought from Lowe's was the free assembly, and now I find out itdon't exist. read more

You need to know that once your buy An appliance, Lowe's has no more to do with it. They outsource the fulfillment of your order to some low rent, cheapo warehouse that doesn't give a rat's rear about Lowe's customers. I bought an expensive washing machine for my elderly parents. Two men who barely spoke English brought one out, but it was broken. They took it back and communicated nothing else. I had to call Lowe's and wait interminably; they finally transferred me to the warehouse, which agreed to send us another machine and said they'd "try" to find an english speaker. Days later they brought a second machine -- also broken!!! So now we had to do it all again. made and appointment for them to come back, which they no-showed without calling. Finally I called Lowe's again, and they informed me that the WAREHOUsE -- not Lowes -- had cancelled my order and decided to just refund my money. I still don't have my money by the way, and no one at Lowe's Forney apologized once during the whole process. Bottom line: they just don't care. read more

Terrible customer service . Stood at return line almost 45 minutes with just 2 people in the line and 2 people behind the counter One on the phone and the other just standing there. I finally asked how long it would be before someone could help the people in line and the lady on the phone looked up and said 1 customer at a time sir and looked back down. That would have been easy enough to understand but they were helpin 0 customers at a time I asked the 1 and only other person in line if he had been helped and he said no. read more

Whatever you do do not buy ANY appliance from Lowe's Forney. 3 weeks and still no washer and dryer. Terrible communications. Lies and broken promises Promised phone calls not returned. Dryer was destroyed in box and another in stock but 2 weeks and still no delivery. Washer terribly scratched in box, still no washer. And we got these models because they were in stock. Still never spoken to a manager. I will never buy another appliance from Lowe's. Period ! read more

Customer service is awesome. One of the associates, Albertina was awesome and very helpful. She was very polite and was always making sure I needed help. She makes this Lowes the best Lowe's I ever been to. read more

Update: the legs on our dishwasher are broken.... Worst experience ever buying appliances. We bought a whole new kitchen suite when we bought our house. Delivery took over a week, when asked why so far out there was no real explanation given. When we finalized our purchase the lady told us they would haul off and install everything for us. When they finally arrived 9 days later (and wasting our whole day waiting because they didn't show up till five when we were told between 8-10 am)they told us no they don't install. So what did they do? Left everything in the boxes in our living room hooked up the fridge and left leaving all their trash behind them. Then we were installing we come to find that there is parts missing so if we want our appliances to work we have to go pay for what's missing. Never. Again read more

very rude and terrible assistant manager seems like she has a problem with the customers. She need professional education

Lowe's promised a $100rebate and has not delivered nor will anyone return my calls. Lowe's is not timely with rebates. I was told 8 weeks for my $1000 rebate. It's been 4 months now I have had to resubmit my information a month and half ago because Lowe's rebate offer was known to have a processing issue. Lowe's if you new it was an issue why did you not advise to submit online in the first place. I have been hung up on several times when asking to speak with a supervisor. The lack of service and lack of sticking to your time frame on the $1000 you promised when I purchased an HVAC is ridiculous. It's almost as though your hope is that I will leave it alone and you won't have to pay me. Don't offer a rebate if you cannot deliver on your offer. read more

Buying and installing appliances is a complete JOKE! I couldn't schedule for install with Lowe's until the dishwasher was delivered. Then I couldn't purchase our schedule install over the phone had to be done in-store. From delivery until now.. the dishwasher has been sitting in my garage waiting for install for 10 days waiting to be scheduled to be installed. Whoever the 3rd party contractor will not call...even Lowe's appliance line cannot get anyone to answer the phone. I just want services i paid for... I am so over this run around. I getting my refund and hiring an appliance shop to install! read more

Fantastic experience here. We needed some help with some screws for a project and were assisted by 2 fun and delightful gentlemen. We then mozied into the outdoor light fixtures area where we needed something from the backstock and were helped immediately. He insisted, for our convenience, that we could leave the items at the customer service desk for pick up by our contractor the next morning. This is where everything went off the rails. The girl working the customer service counter was the rudest and most inhospitable person I have seen in awhile. My mom was met with attitude and lackadaisical intrest the entire time she was there. I had walked off to pick out a new weed eater and did not think my mom would need a chaperone for the customer service desk, but alas, I was wrong. When I confronted the person, she was just as crappy to me as she was to my mom. This location is legit and gives you that smal town service feel until the customer service desk. read more

June 6, 2023 We ordered 75 bags of mulch and scheduled delivery through our local Lowes #2441, 902 E US HIGHWAY 80, Forney, TX 75126. We requested that the delivery be moved around back by the patio.The pallet was delivered when we left for a quick lunch. It was delivered and set in a location which BLOCKED OUR GARAGE. We immediately contacted MIKE BETTIS at the Forney Lowes and he explained that no one would be available to come and move the blocking pallet until "one other day this week". I again explained that we couldn't get our cars in or out of the garage until that pallet was moved. He apologized but stated that the delivery schedule was very tight and that Lowes would be unable to move the pallet and unblock the garage until "another day later this week". I observed that the delivery truck couldn't be very far away because they had just made the delivery within the last 15-30 minutes. MIKE BETTIS again said that there was no way Lowes could move the pallet and UNBLOCK my garage before "someday later this week". I explained that this was unacceptable and extremely poor customer service. I then contacted Customer Service via telephone 800-445-6937 and spoke with "Shonna". Again, I explained that the moments ago Lowes delivery was BLOCKING our garage. "Shonna" (no last name) apologized and stated that there was nothing that could be done. I then requested to escalate my call and please allow me to speak with a District or Regional Manager. "Shonna" said, "Im sorry we are not set up that way. There is no procedure to contact them." After again explaining the situation, "Shonna" eventually agreed to "put in a request" to have the delivery moved "as soon as possible" "sometime this week". I thanked her and said that in light of this abysmal customer service that I would rather return the delivery and receive a full refund. "Shonna" told me that she would initiate the return process and send in the proper "request". A short time later, I received a call from MIKE BETTIS and he said that he was the manager at the Forney Lowes #2441 and that he had contacted the delivery truck and spoke with them. He said that the delivery crew told him that there were "too many cars parked" at the delivery location and that they had to leave the delivery where they did. I stated plainly to MIKE BETTIS that the statement made by the delivery crew was an OUTRIGHT BLATANT LIE. THERE WERE NO VEHICLES PARKED IN OUR DRIVEWAY WHEN THIS DELIVERY WAS MADE. We only have the two: one is in the garage and the other we drove to lunch. I told Mr. Bettis that there is now one car in our driveway because THE GARAGE IS BLOCKED BY THE LOWES DELIVERY. I asked Mr. Bettis why he thought the delivery crew felt the need to lie about this unless they were very much aware of their delivery failure. So either the delivery crew lied to the manager or the manager lied to me. MIKE BETTIS told me that the pallet that had been delivered earlier would be moved within a few hours. He was unable to to provide an exact time, or even a "no-later-than" time. I thanked him and explained that we just wanted to return the delivery and receive a full refund. He said that the pallet would be picked up and that a full refund would be issued. I just want to point out that we are returning the delivery and we are expecting a FULL REFUND solely because of the POOR SERVICE. Judging from the other reviews @https://www.corporate-office-headquarters.com/lowes this is not a one-off, isolated incident. Surely, Lowes can find a much better way to resolve these types of issues BEFORE they become a larger issue/complaint. Is it a management or a labor shortfall? There is a history and a culture of lying at this Lowe's. As for the promised "full refund" they lied about that as well. They charged us $80 for delivery (or $80 for BLOCKING our GARAGE). Lowe's delivery crew made the mistake but the customer pays for Lowes mistakes and poor service. read more

This store was a nightmare, one cashier open and one self checkout open on a Friday evening, employees walking around not being helpful, place was a nut house. I've been in two different Lowes stores in the past week, and both are suffering from lousy customer service and lazy employees, not sure why the service in these places have gotten so bad, it didn't use to be that way. read more

We bought a grill online. When reading the reviews for the grill, we noted most people talked about having to put it together. That's what we wanted...the grill in the box...so we could fit it in our jeep. So, we drove to the store to pick it up. Note that right there at the register, it says they can help you load merchandise into the car/truck. We told the associate we wanted it in the box. She looked shocked and said she wasn't sure if they had one still in a box but would ask and then told us it would take longer for them to bring it up to us. We were fine with that. So, when they brought the grill up to my husband who, by the way, is on crutches because he has a broken leg, they just put the dolly with the big box by him and walked away. We had to ask for assistance to get it loaded in the jeep. When we did, the associate said, "I will see what I can do." So, after standing around for a while, the very sweet older gentleman who works there and who brought the grill up for us on the dolly, said he would try to help. As we get out to the jeep, finally, another very nice man had come out to help. So, we got the grill. But it really felt like we were inconveniencing the lady behind the counter. I felt we had done something wrong. I just expected a, "Sure we can help." So, I wasn't very impressed with the customer service associate, but I was super impressed by the willingness of the older gentleman to help us. His name was Al & Al is awesome. It is not that she was blatantly rude but, rather, that she was seemingly put out and made the experience of picking up the grill, that had been bought for my husband for Father's Day, less than exciting. It was a blah experience. I don't expect major enthusiasm, but a smile and a genuine willingness to help would have been great. read more

We bought some cabinets bases at the Lowes in Forney. Paid for them and wheeled them out to load them up. It was so hot out my husband and I were getting ready to load them into the bed of our truck and a young man named Hitesh spotted us and came out to help load them .... I know this is just customer service that should be expected anywhere but the truth is that now a days most of the time the workers just stand and watch especially if they don't think you see them. Customer service is a lost art and I think it's so important and definitely worth the mention... Hitesh was so polite and Happy to help. thank you to him! You are why we will continue shopping Here! read more

Loved the customer service I was given as I was shopping for a refrigerator. The guy gave me all the information I needed to decide what fridge to get! They also delivered and installed the refrigerator the next day. read more

They advertise to have things ordered to be delivered in a certain time and they miss that timeline repeatedly! Sometimes by months! Last time we ordered an oven and when my item was supposed to already be here that the supplier didn't even know about it however the website said they had 86 in stock. We cancelled when they gave us 3 different delivery dates and it was going to be another 8 weeks! Called an appliance store in Terrell, they ordered that day installed it the next day AND it was the same price as Lowe's. Same oven!!! Have not been a fan of them for a while! read more

Need a Home Depot here in Forney... This Lowes is going down hill fast. read more

Attempted to authorize my card twice for the same order. When the second authorization didn't go through (because the first one "took" the money) it declined. Because of this faulty system, Lowes canceled by order and refused to deliver the fridge. read more

Speaking strictly regarding the employees out on the floor this place is most definitely a 5. We have received above and beyond help on a couple of home projects from different people at this store. Saved us time and money and gave us very useful tips. read more

I've had a few rude people on checkout but the guys on the floor are always more than helpful. They'll walk with you to help find what you need. Some are even pretty knowledgeable about the right tools and items you'll need. read more

I will never shop at Lowe's very pissed off with the employee that came and took our order for a shed we wanted he was more concerned on listening to my husband arguing with our bank we had told him we wanted an 8x10 shed he wrote it wrong on the paperwork and wrote 8x8 and when the people that build the shed did such a shitty job put it their way not the way my husband wanted Ithaca nails sticking out paint job was horrible a 6 year old probably would of done a better job painting it husband argued with Lowe's and the shed builders nothing was resolved now I'm stuck with a shed that was built in a hurry people don't spend your money at Lowe's they don't care about their customers the shed builders said that we had to talk to Lowe's and Lowe's said we had to talk to the shed builders they were blaming one another so I suggest hire a professional if you want a shed because these clowns don't know what the hell they are doing I will never spend a dime at Lowe's I was a good customer I spent four grand when I was got my patio built I got a lot of patio furniture but like I said never ever again read more

Friendly staff and team members who are extremely knowledgeable on their products and where to find them. Store is very clean and organized. I never have any issues at this location. read more

We purchased a new refrigerator and stove top two weeks ago from the mesquite store and scheduled delivery today. We received no confirmation and canceled all plans sitting and waiting all day with our stove disconnected. We called around noon and found out it is coming from the Forney store. It is now 8pm and no word we will be canceling our order and proceeding with purchasing the same equipment fro NFM since Lowes will not honor an agreement. We went into Forney and talked to Donna. She said they don't deliver on Sunday and it will have to wait till Wednesday. She told us to come back after it was delivered and she will provide a 10% discount. We missed they kept the receipt. 5-8-23 we came in to pay the bill and told them about the discount. The clerk called up Donna and she confirmed it. The clerk could not figure out how to do it and Kim said she couldn't contact Donna and couldn't give any discounts. We gave up and still have a bad taste from a major purchase from Lowes, that will never happen again. read more

fThe best thing about Lowe's in Forney, is it is in Forney. After that all goes downhill. When we first moved here, we bought everything at Lowe's. Then we found HD in Rockwall. Lowe's in Forney is messy to the level of unsafe. Prices are too high for the area. HD has a clutter-free retail space, more inventory, & the prices are, at minimum, 10% less than Lowe's. Only their location gets me back to Lowe's read more

After posting this disaster of customer care, I will be calling Lowes in Forney, Tx. to cancel my order and cut up my Lowes card. On March 10, 2023 I ordered a Husqvarna riding lawn mower on line. It was about $2,500.00 cost to me. The web page for the Forney store informed me that there were 2-3 available at the store and that I could expect delivery by the coming Sunday, As of this time, it has not been delivered. I filed a formal complaint about 3 days ago with the promise that the store manager would contact me. As of this time, Mr. Langford, the store manager, has not. I called the store about 7:30 a.m. this Friday morning 17Mar23 and talked with Eric. I related my displeasure and he assured me that someone would call shortly to offer an explanation. Some 4 hours after hearing nothing back, l again contact the store where I was referred to a person named Ethan. Ethan gave the same run around as Eric and then told me he had told Eric to call me back to update me. What a surprise, I have yet to hear from Eric. I then inquired who was the store manager to which he replied Mr. Langford. I told him that I should like to speak to Mr. Langford, but alas he had already gone home early for the day. I then found that a Mr. Hoover was the assistant store manager and I asked to speak with him. I was quite surprised to see he was still there on Friday afternoon and again, I relayed my problem with my long delayed order. Mr. Hoover advised me that "rest assured your order will be on the delivery truck and delivered today". As of 8:22 p.m. it is dark outside and NO DELIVERY. I called the Forney store again and was put in touch with the head cashier who informed me that the delivery was out of his control and could be delivered any time from 8 pm to 10 pm. As I began to ask another question, he hung up on me. Perhaps I could understand this if the delivery was for a garden hose, a bag of dirt, and a shovel. However, that is not the case. It was a high value and high cost item. I would not recommend Lowes home improvement store in Forney, Texas to my worst enemy. They are the epitome of incompetence. read more

So bought a grill online. Pretty good deal, and free assembly to boot! I was happy. Bought on like a Thursday, they called and said would deliver on Monday. Come Saturday they call and said that their "assemblers" don't come in until Tuesday and the one they had on the floor is damaged. We can deliver on Thursday. Not happy, but fine. Come Thursday they deliver... damaged. I sent it back. I called and they say they don't have another one in stock, but they'll see what they can do and call back. Waiting... Update same day... They called back. I told them I wanted a new one built and delivered, but they don't have any more. The damage was screws missing from the burner lid. Guy says they can get screws and fix it and redeliver. I said fine, but I'm not happy. He said he'll give me a 10% credit for my trouble. That makes me happy. At least they're owning up to the mistake and trying to keep me as a customer. I know mistakes get made... it's how you recover from a customer service perspective that makes the difference. Hopefully I'll be grilling later tonight! Raising my rating by 2 stars for their efforts. read more

We bought a refrigerator, washer, dryer, and riding lawn mower for our new house. We spent over $7000. The refrigerator arrived damaged, so the delivery men had to take it back to the store. They did not have the same one in stock so we had to go to Lowe's and shell out another $600 to get the next model up. Otherwise we would be out a refrigerator for however long. The next refrigerator arrived fine. Here is the kicker and what prompted me to write this review. My husband cuts the grass on our $2000 John deer and the belt snaps! He calls Lowe's and Lowe's tells him come on up and get a free belt. They said they don't have anyone to work on them. He's outside in 100 degree heat trying to figure out how to put the new belt on. This is beyond ridiculous. He should not have to do this. They should be bringing out a brand new lawn mower. I am done with Lowe's. Shame on you, Lowe's. read more