I am writing about a very disappointing customer service experience involving a department manager named Walker. I visited Lowe's to return a pair of defective gloves. I have a MyLowe's account specifically so purchases can be looked up without needing to keep receipts. The associate at the return desk (a young woman with short hair and two pigtails) told me she could not help without a SKU number and appeared uninterested in assisting further. To help resolve the situation, I went back into the store, located the exact gloves, and brought them to the desk. At that point, Walker, the department manager, became involved since the item was from his department. Walker stated he could not locate the purchase on my MyLowe's account and therefore could not process the return. I asked if the gloves could simply be exchanged since they were defective, but he said the system would not allow it and suggested I go home to find the receipt. I returned later with the receipt, and a cashier (not Walker, who was on lunch) was able to process the return immediately and even locate both of my MyLowe's accounts without any difficulty. This raises a serious question about why a manager was unable or unwilling to resolve an issue that another employee handled so easily. A manager should be focused on helping customers find solutions, not sending them away when there are clearly options available. I hope the store leadership reviews this situation and provides additional training on customer service and problem solving, especially at the management level. Experiences like this are the reason many customers choose to shop elsewhere. read more

I ordered a fridge, washer, and dryer from this location on saturday was told it could be delivered on monday. supposedly the truck broke down on monday and was rescheduled to tuesday. my items were on the truck and 4 stops away and then i check tracking again and it said my items were preparing for delivery and to be delivered on friday. i moved into my new house on monday so i needed it on monday. i could not wait until friday. no one called to tell me anything that was going on, i had to call myself. comes to find out they had a $10k order of some windows that were i guess more important than my $3k order of a fridge, washer, and dryer.. i told them i would come pick them up myself since they lack urgency. terrible terrible experience and will never be ordering anything from this place again. read more

I bought a washer and dryer dryer and was told they were delivering between 4-7pm. They never came or called. Try to call the store at Dogwood and could not get anyone to answer my calls. The worse store ever read more

The store visit was for material they had and the guy was very helpful, seemed like they wouldn't have the necessary equipment, they had close. read more

Don't try to call them to ask a question from a live (assumption, there) person. Took multiple attempts to get trick the phone Nazi computer to get me the Customer Service desk. After several rings someone answered but never spoke into the phone. I could hear her talking to someone else. I finally hung up. read more

They charged me for my $280 order that was canceled along with almost another $500. They also refuse to take this off of my bank account. Because of them we are not able to do the things that are needed like going to the grocery store. I would recommend not shopping at any Lowe's ever. I know that I will not!!! I would give them negative stars if I could!!!!!!!!!!! read more

This location is spotless and organized. The store layout is easy to understand and accessible. I have found that the staff here doesn't generally communicate with customers unless the customer asks them for help first which can be slightly frustrating, especially when you are standing there, clearly needing assistance. read more

Went to the Flowood location yesterday to find a filter for my Mother's refrigerator. There were two guys working in that dept. One was an older gentleman that I think was named Albert and a younger man with a beard. They were both very professional and helped me to order a filter as they did not have it in stock. Great experience!!! Will definitely go back when needed!!! read more

Excellent Lowe's. Really friendly employees with true southern hospitality. We're always asked if we need assistance with anything. They have everything you would need for DIY projects around your home and a nice garden center. Everything is nice, clean, and organized. The store is really in tip-top shape. I've always preferred Lowe's to The Home Depot and this particular Lowe's definitely lived up to my expectations. read more

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Says they accept apple pay made me look embarrassed in front of everyone never coming back again

2/6/2020 UPDATE: Still trying to order appliances from Lowe's. It's been like dealing with a clown circus. Either no one can help or staff tells you something that the subsequent staff person contradicts. Lowe's appliance department appears to have at least three faults; high staff turnover, inadequate staff training and chronic communication breakdown between Lowe's and their subcontractor (for home detailing). ------------------------------ I appreciate Lowe's appliance selection and prices. This location has good housekeeping and is well stocked. Unfortunately it's delivery and installation service is sorely lacking. I ordered a dishwasher 1/29/20 and was advised the Lowe's subcontractor would contact me "within 48 hours". Hearing nothing, I called this store and after being disconnected 3 times, I was able to speak with someone onn mY 4th call. I was told I would receive a call from the subcontractor today, but nope. No call. So I see another trip to Lowe's to find out what's the problem. This level of dismal service sure doesn't encourage me to do any more business with this read more

Not a fan of their delivery service. I bought a dishwasher in store on 25 September (disher washer was in stock) with delivery and installation scheduled for 11 October. On 10 October I did not receive a call to identify the 4 hour window when they would arrive on the 11th as was promised. On the 11th, I called to see when they would be at my home and was informed that my delivery/install was rescheduled to 24 Oct. I was not notified of this change and this change will necessitate changing of my my plans. This is the second time (of the last two times) I had something scheduled to be delivered that it was changed without notifying me. read more

Worst customer service possible. I was trying to special order some Roman shades for my home. Three employees were sitting down. They advised I'm not here. If this is not bad customer service I don't what it is. I normally have to drive to Madison just to get hood customer service. This makes no sense. read more

Lowe's Home Improvement - Hardware Stores Near Me - Flowood, Mississippi

I remember when Lowes opened at Flowood drive in Flowood, MS. They had great customer service, and everyone was eager to assist. Over the last year, Lowes has gone from fair to bad. I have asked to speak to manager Cesar, and he has never returned my call or email. I do not believe Cesar is a manager there. My concerns are the product you order is not correct. Trying to schedule a delivery time is a waste of time. The store lacks integrity. I understand there is a labor shortage. However, there is no excuse for those working to be so disorganized. Lowes needs a corporate trainer to visit and help the management team understand customer service and the reason they show up each day. I have sent a message to Marvin Ellison and Michael McCarthy at the corporate office. Let's see if they reply. read more

Absolutely useless customer service and possibly the largest single collection of window lickers in the entire state. Nobody outside to help load landscaping products, and after waiting 30 minutes, the king of the "you've troubled me by asking me to do my job" strolls up and tries to tell me which products I'm taking... so I ask, do you mandate which screw driver I buy, or paint color, or brand of dishwasher? Silent mouth breathing and blank stare... Here's the deal, you suck and you hire idiots and there are lots of options so my money won't go to Lowe's. It's a shitshow at the Flowood Lowe's. Every time. read more

I love home improvement; therefore, Lowe's is one of my favorite stores. The staff is more knowledgeable and better trained here than other chain hardware stores. The shelves are well stocked and very rarely can I not find what I need at Lowe's. Only for specialty screws and light bulbs do I ever really need to go elsewhere. The garden center has loads of sod, top soil, herbicides, bricks, and borders. If you need assistance, they will happily load your car. They have different tools and cleaners that you can rent. read more

If you place an online order to pick up get ready to get the runaround with lots of attitude from the pickup desk got an email lastnight saying my order was ready for pickup went today to pick it up nothing called several time and got hung up on 4 times spoke to a manager and she told me my order was ready and on a cart ready went AGAIN to pick it up and surprise it wasn't ready AGAIN! Waited over an hour for them to pull 14 posts from the shelves then had to wait again for them to print the paperwork ridiculous and horrible customer service read more

Do not, repeat, do not order an appliance from the Flowood MS Lowe's. Ordered a $1k washer dryer set online. I've previously purchased/had appliances delivered from Flowood. No delivery fee. When I placed the order a notice popped up "pick up only." I called the store, explained to them that I have no way to pick up a washer/dryer. I don't have a Tommy lift gate truck! Not many people do. During the call they also told me that the dryer they had in stock had a dent on it. And they would reduce the price. Fine, I told them I would take it. But the girl kept saying that there would be a delivery charge. I believe it was $90. I told her I lived within the advertised 50 mile radius for free delivery and I had never paid for delivery. She got the manager on the phone and he said yes, we will charge you. I explained that on the website it says no delivery fee within 50 miles and he said, "things have changed." Basically dismissed me. I did a online chat at lowes.com and the person told me that they would not charge me. I Immediately got an email saying that the washer was coming from Jackson store and the dryer was coming from Hattiesburg store. I thought this was odd but I didn't question it. As long as I got my washer/dryer. They also said there would be no charge. Long story short, the washer has arrived but Hattisburg at least had the courtesy to call and say they don't know why they got told to deliver a dryer to me because they don't even have this one in stock. After numerous phone calls all day today I finally got confirmation I will get a dryer from Laurel. It's almost 7 PM and no dryer. So who knows? All of this was caused by the Flowood manager deciding he was going to charge me for something that should be free. It's not my fault that the dryer was dented. I'm assuming that's why he doesn't want to deliver it. Extremely disappointed in the store and this manager! Never again! read more

This is a really good location... The employees are nice and very helpful... The store is very clean and it's easy to find the items you need...If I have a question the employees are very knowledgeable of the products and are willing to help. This location has pretty much everything you need for your home projects.... I prefer this store to other home improvement stores. read more

Clean store, pretty well organized, and friendly staff. The area is really getting built up, and this home store is well located.

The customer service in this store at the return desk is awful. The employees don't listen to what you are trying to tell them. Some of the employees in other departments say they will check on things and call you back and then they never do. read more

I like this Lowe's a lot. It always seems to be well stocked for everything I need for my business and personal projects and the employees are always knowledgeable and helpful with anything I need. Lowe's deal with swapping broken Kobalt tools is a great bargain for my business and I always appreciate the ease of dealing with this location's customer service department if having to do so. read more

I bought an oven there a month ago. Told me then it would be installed by this Tuesday or they would call with an update. No one ever called. I called them on Wednesday, Thursday, and Friday. Every time they told me it just arrived and someone would call me back within a couple hours. No one ever called me back. I went into the store on Saturday and spoke to the manager. He checked on it and said it just arrived (must be their go to lie) and that they would try to deliver it before thanksgiving. Then confirmed my number and said someone would call me; like I was believing that one again. I told him I had to know for sure if it was going to be there by thanksgiving or if have to tell everyone not to come to my house or if have to cancel the oven. He was real quick just to cancel the oven. It seems $2425 worth of sales wasn't as important as getting rid of the problem. Won't buy from this store again. Horrible customer service and management. read more

Horrible customer service! I purchased a new refrigerator and scheduled the delivery for Monday. The email stated that I would get a call on Sunday night with a 2-hour delivery window. After not receiving a call, I called the store on Monday morning. They told me that they do not provide a delivery time-frame that that they don't know why lowes.com tells customers that. I explained that I required advance notice since I would have to leave work. The driver ended up calling me before leaving for my house. When they arrived, I noticed that they were bringing in a white refrigerator instead of the stainless steel one that I had purchased. They loaded it back up and told me that they would return to the store to get the correct one. Later, I received a call from the driver that he was on the way with a dented model and that they would have to swap it out when more items came in. I checked online and found that other local Lowes had the stainless steel model in stock. I called lowes.com and insisted that they deliver one of those. A "manager" from the Flowood store called me on Tuesday night and promised a call and a delivery for Wednesday. However, I received neither. It's now Thursday (four days before Christmas), and I still don't have my refrigerator. All of my furniture is still out of place to make room for the eventual delivery. I'm still waiting! I will NEVER purchase an appliance from Lowes again!!! read more

Possibly the worst shopping experience ever. Ordered an appliance on 10/21. Promised a delivery date of 11/04. Called twice during this time to confirm. 11/04 was a "no call/no show." Called 11/05 to find out the item is back ordered and is 4 - 6 weeks out. WTH? No calls or emails during this time. Will never ever conduct business here again. read more

This is the best Lowe's we have ever shopped in, and we shop a lot at this Lowe's. There are people knowledgeable in every department. We are stopped often by associates to ask if we need help. We are not directed to a department; we are escorted! There are, always, plenty of people to help you with whatever you need. They are polite, friendly, and thank us....always...for shopping Lowe's. If we have a return, there are no questions asked. You receive a refund quickly or a charge back to your Lowe's card. We enjoy shopping at this Lowe's. read more

Bought a refrigerator online. Received a call minutes later telling me the order was cancelled and hung up on when I tried to get more information. Manager was nice enough to fix the issue. Not 6 weeks later, had to return a weed eater that I purchased at the same time as the fridge. Again, encountered same young lady that hung up on me before. I was told there was nothing that could be done. Again, store manger fixed the problem. Now, lawnmower I purchased at the same time is smoking and blowing oil. I am not sure what the problem is with this store, but I will never purchase another item here again. Hats off to the main store manager for fixing the issues but the hassle and wasted time on items that are to even 3 months old is absolutely ridiculous, especially considering the old trust Murray from wall mart lasted over 10 years! Is Lowes selling refurbished merchandise as new? read more