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    Revell Ace Hardware

    4.3 (6 reviews)
    ModerateHardware Stores
    Open 7:00 am - 6:00 pm

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    8 years ago

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    9 years ago

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    10 years ago

    Great friendly service. Good inventory. Easy to get in and out. I'll check here before a big box store every time.

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    8 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.2(27 reviews)
    3.5 mi
    $$

    I am writing about a very disappointing customer service experience involving a department manager…read morenamed Walker. I visited Lowe's to return a pair of defective gloves. I have a MyLowe's account specifically so purchases can be looked up without needing to keep receipts. The associate at the return desk (a young woman with short hair and two pigtails) told me she could not help without a SKU number and appeared uninterested in assisting further. To help resolve the situation, I went back into the store, located the exact gloves, and brought them to the desk. At that point, Walker, the department manager, became involved since the item was from his department. Walker stated he could not locate the purchase on my MyLowe's account and therefore could not process the return. I asked if the gloves could simply be exchanged since they were defective, but he said the system would not allow it and suggested I go home to find the receipt. I returned later with the receipt, and a cashier (not Walker, who was on lunch) was able to process the return immediately and even locate both of my MyLowe's accounts without any difficulty. This raises a serious question about why a manager was unable or unwilling to resolve an issue that another employee handled so easily. A manager should be focused on helping customers find solutions, not sending them away when there are clearly options available. I hope the store leadership reviews this situation and provides additional training on customer service and problem solving, especially at the management level. Experiences like this are the reason many customers choose to shop elsewhere.

    I ordered a fridge, washer, and dryer from this location on saturday was told it could be delivered…read moreon monday. supposedly the truck broke down on monday and was rescheduled to tuesday. my items were on the truck and 4 stops away and then i check tracking again and it said my items were preparing for delivery and to be delivered on friday. i moved into my new house on monday so i needed it on monday. i could not wait until friday. no one called to tell me anything that was going on, i had to call myself. comes to find out they had a $10k order of some windows that were i guess more important than my $3k order of a fridge, washer, and dryer.. i told them i would come pick them up myself since they lack urgency. terrible terrible experience and will never be ordering anything from this place again.

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    Revell Ace Hardware - hardware - Updated May 2026

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