Best damn business I ever stepped foot in, always have exactly what I need and extremely helpful. I…read morecan't believe finally I've found a business that gives a crap about something. Hats off to these fellers. They even had the root beer I was looking for.

ZACK at Ace Hardware on 51 did some great work. Ace didn't have what I was looking for but he made…read moresome recommendations based on his local knowledge and Google. Thanks Zack!

I am writing about a very disappointing customer service experience involving a department manager…read morenamed Walker. I visited Lowe's to return a pair of defective gloves. I have a MyLowe's account specifically so purchases can be looked up without needing to keep receipts. The associate at the return desk (a young woman with short hair and two pigtails) told me she could not help without a SKU number and appeared uninterested in assisting further. To help resolve the situation, I went back into the store, located the exact gloves, and brought them to the desk. At that point, Walker, the department manager, became involved since the item was from his department. Walker stated he could not locate the purchase on my MyLowe's account and therefore could not process the return. I asked if the gloves could simply be exchanged since they were defective, but he said the system would not allow it and suggested I go home to find the receipt. I returned later with the receipt, and a cashier (not Walker, who was on lunch) was able to process the return immediately and even locate both of my MyLowe's accounts without any difficulty. This raises a serious question about why a manager was unable or unwilling to resolve an issue that another employee handled so easily. A manager should be focused on helping customers find solutions, not sending them away when there are clearly options available. I hope the store leadership reviews this situation and provides additional training on customer service and problem solving, especially at the management level. Experiences like this are the reason many customers choose to shop elsewhere.

I ordered a fridge, washer, and dryer from this location on saturday was told it could be delivered…read moreon monday. supposedly the truck broke down on monday and was rescheduled to tuesday. my items were on the truck and 4 stops away and then i check tracking again and it said my items were preparing for delivery and to be delivered on friday. i moved into my new house on monday so i needed it on monday. i could not wait until friday. no one called to tell me anything that was going on, i had to call myself. comes to find out they had a $10k order of some windows that were i guess more important than my $3k order of a fridge, washer, and dryer.. i told them i would come pick them up myself since they lack urgency. terrible terrible experience and will never be ordering anything from this place again.

I have purchased from this business multiple times. They have always been friendly, helpful and…read morereasonably priced. If they don't have what you want in stock, they gladly order. We will continue to shop here.

unfriendly and disinterred staff!. we were obviously an interruption to their day. 3 guys sitting…read morebehind a desk with no willingness to be helpful! very sorry I made a trip to this store! won't do it again.

Update to my 1-star review: I reached out to HF via email and explained (complained) about my…read moresituation. I quickly received an email from store support and a call from a manager at the store itself. They had the item I needed in stock and they were able to get me squared away with what I needed. They didn't have to reach out and solve my problem and they did and I appreciate that.

Lots of tools automotive, construction , welding, carpentry, electrical, plumbing. They even have…read morelet stuff and walker die walking impaired. I am not aire if the quality, but if you are beginner or Moderated level user, this place will probably have what you need and phill your needs. I didn't see any employees circulating to help customers.

Bought a hedge trimmer from them. A part on the hedge trimmer was cracked. They told me they…read moreordered a part to replace it. I called them for 3 weekends and no part. They told me they would call me when the part came in. It's been 3 years!! lol but hey looks like other people are getting screwed as well. Might as well go somewhere else.

Horrible customer service. They will lie to you and will not return calls. They did not fix the…read moreproblem with my lawn mower and charged me for stuff I did not need. When I took it back they kept the machine for 3.5 months and claimed a belt was on back order when the belts are freely available at all big box stores. I finally bought the belt myself and the clowns at the store put it on. I will never use them or recommend anybody else to use this pathetic operation that claims to be a business.

Great Hardware Store. The staff is friendly, and it's a place that one would feel comfortable…read morespending their money.