Needed key copies and they did a great job! Fast friendly and less expensive…read moreGreat store with wonderful employees

Good luck getting them to answer the phone!! I have called them multiple times on multiple…read moreoccasions and they do not answer!!

it's the best when you can walk into a store & not only feel welcomed but feel that your shopping…read moreexperience is valued! i've been to a few ace hardware stores before, but i wanted to leave this review because the staff here was so helpful, friendly & accommodating! thank you for making my experience here the highlight of my day!

Need a nail? This is your place! Old fashioned customer first service with a smile. A welcome…read moreaddition to our area. Sometimes a little pricey, but worth it!

I have purchased from this business multiple times. They have always been friendly, helpful and…read morereasonably priced. If they don't have what you want in stock, they gladly order. We will continue to shop here.

unfriendly and disinterred staff!. we were obviously an interruption to their day. 3 guys sitting…read morebehind a desk with no willingness to be helpful! very sorry I made a trip to this store! won't do it again.

We've ordered some stuff during Black Friday from Home Depot, and have been trying to get them to…read moredeliver within our delivery window. 4 days in a row they kept trying to deliver at 630am, and time and time again we've called the number provided to let them know that we aren't here. They're huge pieces, so I need it to go straight to the shop, we also only have two seater cars, so cannot transport these pieces. Today I called the Brandon Home Depot store, spoke to the service desk manager. Within a few minutes she said I found it "I'm bringing it by!" Found out her name was Mrs. Barbara. She was actually coming by on her own personal time after getting off of work to personally deliver these packages to me. She has no idea how much this is appreciated! This is beyond amazing service yall, and I hope they recognize her for this. Thank you so much Mrs. Barbara!!

Picked out my lawn mower I had looked at on line. I am old and cannot pick up heavy stuff. Was told…read morethey could deliver but it would cost $99. Well it said free delivery on Monday on the computer. Should have ordered on line.

I am writing about a very disappointing customer service experience involving a department manager…read morenamed Walker. I visited Lowe's to return a pair of defective gloves. I have a MyLowe's account specifically so purchases can be looked up without needing to keep receipts. The associate at the return desk (a young woman with short hair and two pigtails) told me she could not help without a SKU number and appeared uninterested in assisting further. To help resolve the situation, I went back into the store, located the exact gloves, and brought them to the desk. At that point, Walker, the department manager, became involved since the item was from his department. Walker stated he could not locate the purchase on my MyLowe's account and therefore could not process the return. I asked if the gloves could simply be exchanged since they were defective, but he said the system would not allow it and suggested I go home to find the receipt. I returned later with the receipt, and a cashier (not Walker, who was on lunch) was able to process the return immediately and even locate both of my MyLowe's accounts without any difficulty. This raises a serious question about why a manager was unable or unwilling to resolve an issue that another employee handled so easily. A manager should be focused on helping customers find solutions, not sending them away when there are clearly options available. I hope the store leadership reviews this situation and provides additional training on customer service and problem solving, especially at the management level. Experiences like this are the reason many customers choose to shop elsewhere.

I ordered a fridge, washer, and dryer from this location on saturday was told it could be delivered…read moreon monday. supposedly the truck broke down on monday and was rescheduled to tuesday. my items were on the truck and 4 stops away and then i check tracking again and it said my items were preparing for delivery and to be delivered on friday. i moved into my new house on monday so i needed it on monday. i could not wait until friday. no one called to tell me anything that was going on, i had to call myself. comes to find out they had a $10k order of some windows that were i guess more important than my $3k order of a fridge, washer, and dryer.. i told them i would come pick them up myself since they lack urgency. terrible terrible experience and will never be ordering anything from this place again.

I bought a weed eater there and it was reasonable priced. I have been there several times and the…read morepeople have usually been very helpful. They have worked on the weed eater too. The last two times, they have said they had parts that once I got there, they did not have them. After a 70 mile drive and no parts, that is not very considerate. The parking lot is tight and when they are busy, the lot is a mess.