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    Lowe's Home Improvement

    2.1 (50 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm
    Updated 2 weeks ago

    Lowe's Home Improvement Photos

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    Reviews With Photos

    Denny K.

    Lowes, without a doubt, is my favorite big box hardware store these days. Very respectful of veterans, well stocked, and often courteous, usually cheerful customer service. Curbside pickup has been a "god-send" for me this past year; it sometimes takes a tiny bit longer than I'd like, but is normally very easy - especially when using the Lowes's App on your smart phone to check in. Tip of the hat today to Barbie (Spongebob) who delivered my order.

    Assistant manager walking away- such a rude person
    Trista B.

    Terrible customer service. Rude assistant manager with a bad attitude. She needs to be re-trained about customer service or she should be moved to a position where she does not interact with customers. This is the second time she has acted this way- so unprofessional. I am afraid to think of how she treats other employees because she is a bully and is verbally abusive. We hope that Lowes contacts us about our awful experiences with this employee. Here is her picture walking away.

    Eric S.

    Everytime I go to Lowe's in Destin, I get the sense that the employees just don't care. There's almost always only one register open and one of the self check out registers has been broken for as long as I can remember. I recently had to return something and I stood in line for over 30 minutes as one employee after another walked behind the register without a care in the world. There was a line I front of me and every one was very frustrated. This is a common issue. You need to get your act together. Time for me to go back to Home Depot. At least they have several self check registers that work.

    Front of store at 6am =)

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    4 months ago

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    6 months ago

    This Lowe's sucks. People working here are not helpful. I'd rather go to a ghetto Walmart.

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    5 years ago

    Well all issues finally fixed and we are happy with the end result looks very nice and as expected minus the storm door we wanted on it!

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    7 years ago

    Well organized and clean. Lots of merchandise. Helpful employee helped go through light bulbs to find what will fit a weird ceiling fan.

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    When we told him he didn't need to walk us to the isle he told us, "I'd rather work with customers." As we were leaving we found out he was a delivery driver and still helped us.

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    Fixture Exchange - Solid Granite Pedestal sinks, bronze fish sinks, custom lighting, Robern medicine cabinets and much more!

    Fixture Exchange

    5.0(1 review)
    1.0 mi

    I would like to thank Fixture Exchange, and in particular, Linda. I needed parts for my Fleurco…read moreShower Wall. It was installed incorrectly by my contractor and leaked the first time we tried to use it. I went in to Fixture exchange and gave Linda my info and what parts I wanted to purchase. I explained what parts I needed and why I needed them. She took my info and promised to email me a price for the replacement parts. After a couple of phone calls to clarify the make and model, she said she would get the info and prices and get back with me. Imagine my surprise when she called that afternoon and told me the parts were on the way to my home. She had contacted Fleurco and had secured me a warranty replacement of the parts at no cost. Linda went out of her way to assist me when I hadn't even purchased the Shower wall from her company. They are an authorized dealer and stand behind the company's products they carry. This is the kind of superb customer service that is lacking in so many companies these days. I can't imagine I would have been treated any differently had I been an actual customer of Fixture Exchange. I would like the management of Fixture Exchange to know what a jewel of an employee they have in Linda. Thank you very much and I wouldn't hesitate recommend this company for all your plumbing, lighting, door hardware and design needs.

    From the owner: Our company has been in business for over 25 years helping procure the finest plumbing, lighting…read moreand door hardware available to meet your every need. Customer service is our top priority.

    Photos
    Fixture Exchange - Lots of cabinet hardware choices.

    Lots of cabinet hardware choices.

    Fixture Exchange - Mary, the owner at Showroom in Destin, Fl

    Mary, the owner at Showroom in Destin, Fl

    Fixture Exchange - A whole wall of faucet options, and lighting galore!

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    A whole wall of faucet options, and lighting galore!

    Niceville Cash & Carry

    Niceville Cash & Carry

    2.6(5 reviews)
    10.6 mi
    $

    This is a great place to shop particularly if you are renovating and older home and need trim or…read moresiding from that time period. They are friendly but may seem rude, to the point. What do you need? They are a primary source for many builders. They do free delivery of lumber orders to the local projects. I don't remember the threshold but it wasn't high. Pricing is competitive for most items, sometimes cheaper than the big box stores, particularly when you have to drive 15-18 miles, try to find someone to help and find they may not have what you need. Give them a chance, smile and tell them you need help. I know they'll help and give you a fare price.

    I have shopped at this location 7 times since moving to Niceville almost ten years ago. My first…read morefour times I was met with an incredibly rude and damn near aggressive cashier. He would laugh at any time I should show any hint of ignorance about lumber or fasteners or whatever else I'm not an expert in. As a customer, I had thought I'd be greeted with help rather than sarcasm and disdain. Then, I had two more experiences that were much better, in that the newer cashier was simply silent. Had nothing to add, nothing to offer and I thought, "this, at least, is an improvement over the last guy". No insults, no being talked down to, and I was pleased and thought maybe this isn't such a bad store after all. My FINAL experience... I'm the only one in the store (customers/employees) wearing a mask. I'm fine with that, I don't think anyone should have to wear a mask if they don't want to... but I WANT TO! And I don't want to be given an attitude from the cashier (who was kind and pleasant to all the other customers) for ANY reason. But this guy was openly hostile from the moment and I said, "good morning" and he mumbled back "mumble mumble F****** S*** mumble mumble." He was openly sneering at me, yet took the time to cordially answer another customer's question in the middle of our interaction (a question that she was actually asking a completely different employee). The management here is apparently willing to put their worst employees at the front and I'd rather drive out to Fort Walton and not be treated like straight up garbage. Having said that, the gentlemen in the back area where I collected my purchase were a mixed bag. One of the them helped me load my truck and was VERY careful to not do any damage inside the vehicle. I thought he was great. The other one, not so much. See the cashier... he had told me to wait at dock 2. But when I approached dock 2 and asked if the ONLY PERSON there could help, he laughed while turning away from me; and while walking away - pointed behind himself at a forklift nearly 30 yards away and said, "maybe that guy will help you." Maybe that guy will help me? F*** this place, I'm never coming back.

    Photos
    Niceville Cash & Carry
    Niceville Cash & Carry - Customer service

    Customer service

    Niceville Cash & Carry - Plenty of help

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    Plenty of help

    Walkers Ace Hardware

    Walkers Ace Hardware

    3.9(10 reviews)
    9.6 mi

    I had a great experience at this Ace Hardware!…read more We just moved to the area. My husband has been working on a project to connect a water purification system from our kitchen sink to our fridge. We tried stopping at this Ace Hardware but found that they are closed on Sundays. We then made the long 30 minute trek to Lowes to get a part. After walking up and down several aisles we finally located the aisle with the parts we needed, however, (without plumbing experience) it can be very easy for people to pick up the wrong part. We bought the part believing it to be what we needed and with zero employees available to help us at Lowes, we went for it. We made the long 30 minute ride back home from Lowes and tried it out. It was the wrong size!! We were so frustrated! On Tuesday, we decided to give it another try. We were going to drive all the way to Lowes again, but remembered Ace Hardware is just minutes away from home. Fingers crossed it wasn't too late...It was almost 5:00 and we didn't make note of their hours the last time we stopped by on Sunday. We pulled up and they were open!! =) The moment we walked in the front door, we were greeted by the cashier who asked if she could help us find anything today. We had no idea where we would find this tiny metal connector part so we showed her the part we bought from Lowes and she pointed us to the exact spot where we could find those parts. We began eyeballing each of the parts to try to figure out which one would be the correct size. After a few minutes the cashier asked us if we needed any help. We didn't want to bother anybody so we just told her we were fine. A moment later, Al (another Ace Hardware employee) walked up and asked if he could assist us in finding the part we needed. We showed him the part from Lowes and told him we got the wrong size. He asked us about our project and once we told him what we were attempting to do, he knew exactly what size we needed. He helped us understand the differences in these plumbing parts which answered a lot of questions we had. He even opened the package for us to ensure the part fit the connector we brought with us to give us peace of mind in knowing we were not purchasing another part that wouldn't fit. We got home and got everything connected perfectly and our fridge now provides extra purified water and ice! =) I never get that kind of customer service at Lowes or Home Depot. FYI: Currently, their hours are Monday-Saturday 7:30 a.m. - 6:30 p.m. (Closed on Sundays). Thanks Guys! We appreciate your kindness and willingness to help!

    Nice people, helpful. Glad to have it and appreciate hours open after work as we always have…read moreprojects!

    Photos
    Walkers Ace Hardware

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    Lowe's Home Improvement - hardware - Updated May 2026

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