So disappointed that I have to even rate this place 1 star, 0 should be an option. I bought a dishwasher in mid-June 2024...today is August 8th and I still have my original broken dishwasher and a water bill that's double the typical from having to handwash dishes for weeks.
When I was looking at dishwashers, I was deciding between a Bosch and a Kitchenaid. The associate helping me, Tristan, let me know that all dishwasher heights would fit under a kitchen counter so I could select from any. In the end, I selected the Bosch and purchased it along with installation and a warranty. I was checking over my receipts later that night and noticed that I was rung up for the Kitchenaid instead. No worries, these things happen. I called the next day and we adjusted it to the Bosch.
The installer calls me a few days later and informs me that they won't be able to install my dishwasher for 3 weeks....I'm slightly irritated by that but okay, I guess it is what it is and I'll deal with it...
Come 3 weeks later, the installer shows up, measures my dishwasher space and informs me that the Bosch can't be installed because it was "too tall" but that Kitchenaids usually can be squeezed into small spots. I thought "wow that's weird, I thought they were all the same height but okay". The installer takes the dishwasher back to the warehouse and I called Lowe's to initiate the return and buy the Kitchenaid. Kitchenaid is purchased and installer is now 2 weeks out. So if you're doing the math, this is now over a month I've been without a dishwasher. Again, I'm irritated but what can I do? I have to be patient since the end is in sight. Nope, wrong.
Come my new installation date, I'm away on a business trip but my boyfriend is at home waiting for the installer. I haven't received a confirmation text/email/call, so I call the installer on my own and confirm that I'm on the schedule. Yep, everything is good, on the schedule. I get a call later that day while in a meeting that "the dishwasher is in their warehouse but they can't come install it because it says I never purchased it". What? Then how did I get this receipt a charge on my credit card? I proceed to call Lowe's Cranberry and apparently the installer calls Lowe's corporate at the same time. Apparently during this window of time, those 3 parties (installer, Lowe's Cranberry, and Lowe's Corporate) get on a call and have a big blow out fight about who made a mistake. I then proceed to receive calls from all 3 parties afterwards pointing fingers about who made the mistake with no real answers. Apparently this fight was so bad and disrepectful that people were reported. Like what?? I just want a dishwasher.
Finally that same day, I get a call saying that the dishwasher they have in the warehouse can be released and they're coming to install it now. GREAT! The installer gets to the house where my boyfriend is waiting (this is a different installation company than the first isntance), they measure the dishwasher space and laugh. Apparently the Bosch dishwasher could have fit all along and then previous installer was incorrect! They ask us if we still want the Kitchenaid, installed and we decline in favor of returning it and getting the one we wanted from the get-go.
The nightmare must be over now, right? NOPE! I get a text from the installer a few days later setting up a new installation date. Not sure what they were thinking they were going to install but I had to spend time calling them again to clarify that I have nothing on order for them to install.
I get a call from Lowe's corporate today asking if they can help with the re-purchase of the Bosch. I told them this story and that for my large amounts of wasted time and money, that I'd like my installation cost waived . They "aren't able to do that"...so bottom line is that my Lowe's dishwasher order is cancelled and I'll never get my time back. If you're looking at appliances, Home Depot and Don's Appliances are great options in the Pittsburgh area! Unfortunately for Lowe's, I'll be taking my business to Home Depot as I remodel my properties from now on. read more