I am very disappointed with Lowes for this last week. I have been going back and forth trying to get the right rug for my living room. Today , I went to exchange a rug with no issue, but as I asked for assistance (being a disabled veteran with back and knee issues) I could not carry a 8x10 100lb rug by myself. I looked for large carrying carts; but none were available and the rug selection was blocked off with overstock. I asked for assistance and the lady just approached with attitude, as she struggled to help, she gave more attitude insisting I didn't need help, this has been by far the worst experience I've had with Lowes, last trip to this location. read more

We order a washer and dryer online since September 07, 2023 and schedule delivery for September 09, September 11, September 13 and September 15, 2023 they set several deliveries times making my grandson to miss time from work 3 times. Do you think his boss is going to believe because of lack of customer service he needs to miss so much time. Also I call and they scream at me. I had to let the lady know that I was not deaf. He is a handicap guy can't lift anything heavy. No one contact us to apologize read more

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They literally don't answer the phone. They're customer service is horrible. Went to ask for help this old gut who works there acts like he couldn't help me. It takes 80 years to prepare an order. Go somewhere else. read more

Tried ordering a refrigerator and gas stove (that claimed to be "In Stock") from there online for my mom, everything was set to purchase and be delivered on the 27th but to be sure, I called first before purchasing because I wanted to know about the 3rd party installation set up. TO BE CLEAR, the website said this location mentioned both items being available for both pickup and delivery and the delivery option provided the 26th if I wanted it. In my cart were the two appliances, the delivery fee, the required hoses for both, taxes and two haul away fees and the Lowe's website allowed me to choose the 27th for delivery instead of the 26th, which was when it said it would FIRST be available for delivery. Something told me to call first... Anyhow, the lady I spoke to asked for the item number of the stove so she could check what installation was needed first. She said the stove wasn't even available. I said, are you sure? Yes. She asked for the refrigerator item number as well and sure enough, that item wasn't available either! She put me on hold and spoke with a manager to make sure. She came back and repeated the same thing. She said the refrigerator didn't really need installation (unless you have copper and they wouldn't install it) but the stove could be $20ish to hook up the gas line but each store was different. But back to the appliances. Told me not the buy the appliances as they weren't not available. She told me it was a lie that the items I wanted and were about to purchase online were available (for that date or ANY DATE) and actually weren't available AT ALL at the store and she wasn't sure why the store was listing those items as available for purchase or delivery. Sure enough, I called the number again (automated) and they texted me a URL to where I could find these appliances (nowhere near). I called the store again (directly) to get a second opinion and gave them the item numbers and those items are not in stock at that store and they have no idea when it would even be available. I spoke to a rep and asked why you all would allow customers to order appliances online and it clearly states that the items were available for both pickup AND delivery and you all were willing to charge me a delivery fee, the hoses that came with the oven and refrigerator but you don't even have the products in the store. They proceeded to up-sale me on a commercial stove instead and a more expensive refrigerator without answering my question. NOT. After seeing so many others complaining about not receiving their appliances for delivery and not being told about it, I'm glad I didn't go through with the purchase. Ridiculous. I'm heading over to Home Depot. read more

Three reasons to avoid Lowes. Columbus GA. Attitude, Morale, and Service. Reason # 1 On a recent visit I tried to get a quote on Kitchen Cabinets. The two people manning the service desks in the Kitchen Center were both playing games, one on their phone, and the other on the large computer screen. Both purposely ignored me as a customer, and only made eye contact when I asked them for some assistance. After a grunt, the woman took out a wire ring notebook and told me I needed an appointment. Too Busy? or Too Incompetent? You decide. Reason #2 Items shown as "In stock" are nowhere to be found. I tried to find a multitool accessory which was supposed to be in stock (three items) None to be found, and no one in the department to help. Reason #3. Staff chatting with friends while customers are ignored. Seriously? Where is supervisory staff? Does anyone care? Lowes just lost over 10K of business from me today. And the only time I'll check back is for their "Going out of business liquidation". read more

Been going here the past two years since my team has recently gotten jobs in columbus. Pro service-redhead hispanic is absolutely rude. I can't ask her a question without feeling like she's already agitated. She performs her job almost forcefully-she does not look at all like she wants to be bothered. Does not seem willing to resolve a problem. Doesn't let you finish speaking. read more

It appears people have had pretty terrible experiences here at Lowe's whilst ordering large items online. I've only been here to shop for small things - nails, screws, paint, etc. I haven't at all had a bad experience here. The representatives I've experienced have been friendly and have always helped me with any inquires I may have. By no means have I been blown away by this location. However, I also haven't at all had a bad experience here. Don't be too alarmed by the negative reviews. If you simply need to by your average home repair items, this Lowe's is great. read more

I placed an order for an Electric Smoker at the Columbus, GA store on June 20th. It is now July 7th and I still haven't received it. I've called the store at least 5 times and nobody can give me a time as to when it will be ready. I was told that a manager would call me and give me an update but I haven't received a single call back. In my opinion this is extremely unprofessional and I've done nothing but be patient with this store. read more

Ordered a dryer. Delivery failed three times to get onto Fort Moore due to "invalid drivers license." Lowe's, you need to do better background checks if your delivery people can't make it though criminal background checks on military base. The obstacles and wait times on the phone to find out information, reschedule, and cancel orders is near impossible to reach someone. Lost our business. read more

I love spending time at Lowe's, BUT, today was just shameful. I realize that Lowe's has issues hiring and keeping good help, but perhaps if they got management that knew how to train people they would do better. Today my wife and I were loading pavers, while at the same time two employees were trying to shut down an aisle to use the forklift. They couldn't use the forklift until we were gone. So, instead of helping or even asking us for help, they express their impatience by making comment that they thought we couldn't hear. I stop going to HD for similar reasons. Poor service. read more

Big box stores aren't always well known for their excellent service, but today Zee at this Lowe's went above and beyond. It was towards the end of the day, on the day before Labor Day, so I know all of the employees were tired (and probably tired of "peopling"). I know I was exhausted, because my boyfriend and I had already been to 2 Home Depot stores and were doing a price comparison with Lowe's. Not only did Zee straighten out the delivery question (some employees were saying that there was a delivery charge for riding mowers), but she made sure we got the military discount (boyfriend and I are both military retirees), AND she did it all with a smile! She was personable and professional, and I left with a good deal and a GREAT respect for Zee! Whatever position she holds right now, you should consider promoting her! Lowe's made a large sale today because of Zee's awesome.customer service skills! read more

1. On 27 August 2021 I went to our local Lowe's ( store #0636), here in Columbus, GA to coordinate the new appliances for the remodeling of our kitchen; Refrigerator. Stove. Dishwasher and washing machine and dryer. The items were identified. This evening I went to lowed as I needed a piece of crown molding, a package of screws and a floor strip to cover the wires for my surround sound system I just had installed in our home. The time was 930 pm so I quickly showed my wife the remodeling appliances which was 10 minutes or so and the store closes at 10 pm. We then proceeded to get the crown molding and were looking for a few screws which I had just placed in the cart and then going to get the floor strip which were a couple isles over. At 10;03 pm an employee approached us: said the store was now closed and we would have to come back tomorrow, I said I have been looking for help for 15 minutes on the crown molding and couldn't find any assistance. I have the screws I need and just needed the floor strip which was a few isles over and actually on the way to customer service (which still had registers open and we would check out immediately. The next thing was absolutely unbelievable. She took physical control of our cart: said we would have to come back tomorrow. I told her to please give the cart back and I went to the cart: placed my hands on the front of it and said we are leaving now, I know its late and you probably want to go home. I understand that. .She then said I don't give a "####" I'm here until 11 pm anyway. I was speechless: she had a shirt on referring to God and I am a n active Christian in my community. I was floored by her attitude. comments and actions. I I have severe depression, PTSD, reticently diagnosed with Asthma and COPD which is service related from exposure to depleted uranium and burn Pitts so I an extremely high risk for COVID. Which is another reason we shop when few people are out. I was in the Emergency room then admitted to the ICU reticently as well last night was the first night I had slept in 48 hrs so we were a little late getting to the places we needed to go today. Also reticently diagnosed and treated for cancer which is also service connected for the same environmental situations and currently being treated at the John Amos Cancer center here in Columbus. It is very difficult for me to go places, stores, etc.. for the above during the day, ( I am a 23 year combat veteran and I do struggle with crowds given that on one of my deployments a young man in Afghanistan approached my team, even after being warned to stay where he was and detonated an IED killing four soldiers and my interpreter on my team, I was a combat medic and one died in your not knowing his legs were gone. I just cant get use to being around crowds as hard as i try.. I have no expectation anyone would know this, the only reason I mention this is because my wife will take me to the stores in the evening when there are few people. Know one in the store knew this and I am aware of that. We didnt even get the strip which literally was 20 feet from us on our way to customer r service. On the way to the front of the store. I seen an employee and expressed what had just happened and just by chance the assistant store manager happened to here this and then got evolved. I want to say he is exactly what every store needs as a supervisor, He said can you show me who this is and I said yes, He gave a descriptions we walked to where I saw her last and he gave a description of who it could be which seemed to indicate he had a good idea of whom it was. I pointed the person out, he lead me to the register. I emphasized my frustration and he said " shes the best cashier I have." I understand his confliction however I did say I have had over 200 soldiers under me at one time and some are so good at what they do they know they can get away with things others may not be able to so I understood him. I just want to say that when people shop or go to dinner or receive some sort of service, often if there just treated nice and respectfully they often will be life long customers, even if the "product," is marginal which by no means lowe's is so please dont misunderstand. They remember the experience regardless of how good a cashier she is. It is very difficult to measure the metric of lost business from being treated so poorly, If I had to make an educated guess based on this experience we are not the first nor the last. Given the climate in the work force currently there are some good paying jobs out there currently and employers are having trouble filling them. Its ineradicable so I understand many different situations that businesses are in. I just wanted your organization to know. The manager did say here name was Tara. read more

I purchased 3 ge 6k btu window air conditioners and each one failed within 1 week. It was 6 weeks later when i went to return them. They would not accept the returns because it was outside the 30 day return window. The asst manager George insisted it was not possible to override the policy and instructed me to call GE. There is no phone number in the package or that I can find online. Its not worth the hassle to try to deal with GE support website, and I have even less expectation to be made whole by GE than by Lowes. End of days for me and Lowes and their grumpy staff. I have had the opposite experience at Home Depot and plan to drive the extra distance to shop with them in the future. read more

Glass cutter doesn't work. Key maker doesn't work. Scan gun at the self checkout doesn't work. One starts to wonder if anything at this store works??? read more

Don't ever attempt to purchase a refrigerator from this Lowe's store. I paid over $2,700 for a refrigerator that was supposed to have been delivered last week, but it was delayed to tomorrow (8OCT2020) because of "back order". Today I received a voicemail that it won't be delivered tomorrow because, AGAIN, it is in back order. Normal people NEED refrigerators and being delayed TWICE is UNACCEPTABLE!!! read more

I purchased a reverse osmosis system for my home as a christmas present. The filter had bust open and was leaking water. I tried to return it to the store but the cashier ask the manager for an override and she looked up and look down and wasn't worried about the customer. I provided my bank statement that shows I bought it from the store and she won't authorize my return within my 90 day return policy. read more

Thank you thank you thank you for today . What a beautiful and sweet thing for Lowe's to do for families at a time like this . I can't even express me gratitude for what I felt when I came to your store and saw the drive through truck or treat and a small photo booth . You guys made our Fall so much brighter . Amazing staff and so much aloha here . read more

Lowe's Home Improvement - Hardware Stores Near Me - Columbus, Georgia

Check your mixed paint before you leave. Lady was more interested in her cell phone than mixing paint, and the fact that the dye is in the can rim instead of in the actual paint means my paint probably ain't all matching. Open it BEFORE you leave the store. Now I have light grey paint instead of true color. Sigh. read more

Lowe's Home Improvement - Ugh - Hardware Stores Near Me - Columbus, Georgia

Not that any of you care, considering the people you employ there. A friend called about an application and they were rude and disrespectful. After waiting for 10 minutes, she was greeted by an employee that was eating and then filled the phone with useless information. The employee had no idea when HR was going to come in nor could she tell my friend what time either. When asking her a question, the employee hung up in her face. Again, I'm sure you don't care, but I would like to inform all future candidates to not waste your time even applying. read more

What's going on with service these days? I went to lowes to get two little parts for installing a dishwasher and was there for an hour. I had any associate paged to plumbing 4 x and no one showed up. I called (while waiting in plumbing) and asked for a manager which they paged an additional 4x and no one ever answered. Finally, a nice gentleman named Tay from a different dept did his best to help me find the parts needed. Last Lowes experience ever for me. I need to stick to independently owned stores for sure. This was absolutely the worst shopping experience I've ever encountered. Rant over read more

I bought a refrigerator the day before Thanksgiving (11/21/2018). It was supposed to have been delivered the following Tues (11/27/2018). It's now December 5th (it's supposed to be delivered today) and I STILL haven't heard anything! When I call the delivery department, they can't give me an ETA. I used to work in the building materials business many years ago, and this store seems to employ people with zero training, knowledge, or desire to provide good customer service. Never again will I buy anything from them. read more

Is there a way to give a minus raising?? This is the worst customer service ever and people are so rude and under trained. There is no point of even rating here. I should just write to their corporate office, not that they will do anything about it. read more

I wanted to write a review because I saw several negative reviews that dealt specifically with the delivery offered by Lowe's. I purchased a washer and dryer combo on Monday and arranged for the earliest delivery on Sunday. They called Sunday afternoon to confirm delivery between 4:00 and 5:00. They arrived at about 5:20. One guy disconnected my old machines while the other unboxed my new machines. Sadly, the washer was dented. So......he said he would get another washer and deliver the following day, which would be Monday. This is where things started to get interesting. I realized that I really needed the dryer, as that's what was no longer working with my old appliances. I called the delivery guys and asked if it was possible for them to install the new dryer.....I had to leave as soon as they arrived to take my nephew to work. The delivery man said they had already left my house, but would deliver tomorrow. I figured one more day wouldn't make a big difference. So......Monday I waited. My husband decided to get involved and called Lowe's late that morning. He was told that there were no washers in stock, and that delivery would not happen for another week. Oh, heck no! I cannot go for two weeks without a dryer! Hanging clothes to dry is okay for a temporary fix.... So I called Lowe's. I attempted to call Lowe's. I was lost in loop on their phone system. I would press 5 for the departments, then press 1 for delivery. It would attempt to connect me, then bring me back to the main menu. Press 5, then 1. Or.....press 0 for the operator, and let the phone ring and ring....then go back to the main menu. This went on for over 10 minutes. I decided to call back later. When I did get the delivery department of Lowe's, the woman explained there were no washing machines. I asked if I could have the dryer delivered sooner, as that's what I really needed. She told me that she had removed the dryer from the delivery list, as my husband had told her that it had already been delivered!!!! I asked her if her paperwork showed it had been delivered, as I did NOT have a new dryer. Once we agreed that I did not have a dryer, I asked if the dryer I paid for a week ago could be delivered. Not today, she said. Then she looked and the following day was filled with deliveries. So Wednesday was the earliest I could hope for my dryer to be delivered. At this point I asked to speak to the manager. She said the manager was not available, but I could speak to the assistant manager. I agreed to speak to the assistant manager. After about 15 minutes on hold, Claire came on the line. I explained my position, and the fact that I would be waiting for two weeks for my washer and dryer combination to be delivered. She was very understanding. She had researched my problem from what the delivery person had told her, and she found that a shipment of washers was due the next day! If this shipment included my washer, I could have delivery as early as Wednesday....in two days. Claire was able to get me calmed down, and I was satisfied when we concluded the call. Today....Tuesday...I received a call from Lowe's. They will deliver my new washer and dryer tomorrow. No promise on the time of delivery. They are to call in the morning and arrange a time. If delivery happens tomorrow, I will be a happy camper. The bottom line of this story is that the management at Lowe's addressed my needs. Yes, there was a problem. Yes, the problem has been resolved to my satisfaction. I do believe the management at Lowe's was responsive to my issue, and have made me a satisfied customer. read more

There should be an option for less that 1 star. I've never had very high expectations when going to Lowes as it seems to be one thing or another no matter what I go on there for. I went in today to buy $2500 worth of materials for a privacy fence. I called before I went to make sure they had everything I needed and was assured they did. I needed 70 treated 2x4x8 but could only find a handful that were even useable, they were either warped or split. After waiting 20 minutes for an employee to show up to ask if they possibly had more hr left to "go check" and never came back. There's no words to even describe the 1x6 treated junk they had for sale. I finally got disgusted and left. I will check other places after thanksgiving. I can honestly say that I am no longer a customer of this company. read more

HIRE SOME CASHIERS. I am not a cashier, I am not trained, and I don't like self service including TRYING to find items in a timely manner. There is NO customer service at this location. read more

How can you not complete a one item order in seven hours? I purchased a grill online and was told that I could pick it up the same day. I understand that you must wait for the email stating when your order is complete; but, it was seven hours later. Since I was already in the store, I thought I would just pull the grill and take it to the counter my self. The grill was not in store as promised. This is not the bad part. While searching for the grill in store, I was followed and stalked. The employees were rude and disrespectful, even the employees could not locate the grill. Don't waste the time of others just to get them in the store. I believe Lowe's knew this item was not available in stock. read more

I visited Lowe's on 8/9/20 and purchased two items on sale. Upon check out, I was informed that the military discount now does not apply to sale items. Military members you now see that Lowe's is putting out fake advertising to only get you in the store for your business. I have been in sales for over 20 years. I am surprised that so many businesses in Columbus, Ga still use this old sales trick when being honest is the best policy. I gave the items back and went to Home Depot. I purchased something on sale and got my small military discount. Thanks Home Depot and kick rocks to Lowe's... read more

I ordered a refrigerator from Lowes to be delivered today between 11 and 3. Got a call at 10:32 and was told they would be here in 40 minutes. Two hours later, I tried calling the same number back and got voice mail. At 2:21 I called customer service and was told someone from delivery would call me immediately. At 3:02 I called customer service back. After spending about ten minutes on hold and having a 20 minute conversation about why someone couldn't communicate with me, I was told that the delivery people had left me a voicemail that there would be a two hour delay. But there was no voicemail. Except when I hung up there WAS a voicemail telling that there was a two hour delay. It was left WHILE I was talking to customer service. Just to be clear, this voicemail was left 4 hours after they said they would be there and 30 minutes after the promised delivery window. It is freaking BIZARRE that a company like this refuses to communicate with their customers. I can work with anyone that will COMMUNICATE. If I was not desperate for a refrigerator, I would cancel this order. But NEVER again Lowes. Its 2023 and you act like its 1985. Even the voicemail was not left as an honest attempt at keeping a customer informed. It was left because I had called customer service twice insisting that someone communicate with me. Nothing is more frustrating than dealing with a company who refuses to communicate. Even after you beg them to. read more

I was inside the lowes store and paid for a delivery. There were some miscommunications and my delivery was not made until a later date. I went into the store and spoke with one of the leaders there - Stacia. I was quite unhappy but spoke reasonably to her to lay out my position on the matter. She listened without interruption and then explained her position on the matter and why the delivery was not made. I had never considered fraud as a possible reason for not making a delivery to me since I went into the store to pay and setup the delivery. When I finally did get the delivery, the driver was awesome. Stacia exceeded my expectations in listening and then resolving the matter. She gets all 5 stars!!! read more

Our three year old was with us so we looked for a cart to put her in. No kids steering wheel carts were available. We looked for a regular cart, all of which were rusted, dirty, & if they even had a plastic plate for the child to sit in, it was cracked so it would pinch or cut a kid. Upon entry, traffic flow was immediately impeded due to displays taking up walkways. Product pallets were also left all over the aisles leaving customers to try to navigate around in already over crowded spaces. Throughout all of the madness, not one associate asked if we needed help, said hello, or even acknowledged our presence in the store. During a pandemic I would expect to see employees perhaps ignoring customers to keep the store clean, but instead employees were all busy talking to each other, not cleaning or helping customers. The store was filthy. We walked down the recessed lighting aisle where 4 employees were unloading a pallet blocking the aisle & walking back & forth in front of customers without apologizing or asking to help customers. The product I wanted was next to the pallet but behind ladders that employees were using. Instead of asking me if I needed help, the employee proceeded to throw three boxes past my head. At which point I decided I would buy my light elsewhere. We went to self checkout to purchase the a washing machine hose where my husband was told by the associate that military discounts where not available in self checkout. This was strange to us as in all the other Lowe's we have been to all across the country, the military discount could always be applied in self checkout without issue. As a former Lowe's employee, I was both shocked & appalled. Wow. Just wow. read more

My boyfriend and I went to Lowe's last week on a Thursday to purchase a washer and dryer. (This is during the Covid-19 pandemic...this will be useful later) The store was operating as usual and customers were in and out as they please. We paid, set up delivery date and time for Monday. No problems and no restrictions. Delivery and set up is free. Fast forward today. My boyfriend gets a call to cancel the delivery set for today because 3 drivers called out. Ok no problem, so I thought. Employee stated the earliest date would next Saturday! Unacceptable! So she states she will fit us in the next day, Tuesday but, the driver will not bring in the washer and dryer due to what's going on! What!? So you mean I have to bring my own items in my house and set it up because you as a company can't protect your drivers adequately. Your drivers can't deliver because of the virus but your store is open with possibly sick customers in and out at random. If you didn't want your drivers at risk, don't offer delivery and close the store so your other workers aren't at risk either. I will be getting a full refund and going to a local appliance store that price matches and has better customer service! read more

So much for curbside pickup. I've been waiting for more than 40 minutes for them to bring out my order. Every time I call in, they say they are going to get an associate to bring it out and they hang up on me. I am disabled, on crutches, so I can can't just walk into the store. I think I am just going to cancel my order. That's a $100+ loss for you, Lowes. Will order from Home Depot for now on. read more

I rented a carpet cleaner without any issues. But when I returned it the following morning, it was another story. The first young lady that helped me, looked under the cleaner and said it was clean. Well, another older lady looked also and said there were dust in between the bristles and I wasn't going to be able to get my deposit back. I asked if I could try to clean it better & I pulled it to the side and started scraping in between the bristles with my nail. So when I brought it back to the counter, a difference older lady was called to inspect it and suggested I may need to hose it down at the garden center. So I wheeled it to the garden center and the first young lady was there to turn on the water & helped hold the wand while I rubbed said dust between the bristles. So after all of that, I was able to get my $29.99 deposit credited to my card. I know for a fact that the carpet cleaner was soo much cleaner than when I received it. As a veteran, I expect better treatment than what I got. Treat people as you would want to be treated. read more