I dropped off my auger for repairs last Saturday. I was pretty sure all it needed was a pull rope…read moreso I was a little put off when after a week I still hadn't heard anything. I stopped by this morning, the following Saturday, and sure enough they hadn't gotten to it yet. Realizing it's the peak of busy season for small engine mechanics I decided not to make a big deal out of it and went on home. Even though there are no mechanics on duty on the weekends I got a call about an hour later saying my auger was ready for pickup. The manager on duty, being a mechanic also, took it upon himself to repair my equipment. I really appreciate that kind of service and will not hesitate to use them in the future. Great customer service Mr. Manager!

This is an amazing place! It's super clean and well stocked. Every time my wife and I go here, we…read moreare greeted with hellos and asked if we need assistance with anything! Every single one of the employees we deal with could not be any nicer or more helpful. It's fun to go here for any related needs!

Primitive, rude, impatient, poor customer service, and the odor of the store was intolerable! And…read moreI am speaking of only one guy! The one at the parts counter! I simply wanted a lawn mower filter. Initially, I am sent to the parts counter. This was my first time and last time in this store. Rather than direct me to the aisle of filters where I can select the filter myself; I am told I cannot be helped because I did not have the actual used filter! When I return with the used filter. I am simply pointed two feet away to the filter aisle. Unbelievable! Why direct me to a parts counter if my part is on the floor? I could have found the part myself! Save yourself some time, do not deal with these people!

Rude and unprofessional. They sold my wife the wrong drill bit. They didn't have any in stock so…read morethey sold her what they had. Staff seems to be uneducated and unprofessional. I will not even go there to get keys made.

Is this one of the stores closing? I hope so. The asset manager a few years ago had me arrested for…read moresuspected shoplifting. Funny thing now looking back was the girl at the self checkout rang everything up. The asset manager said they seen a large box under my armpit. Really?? When I asked to see the footage they said no. Then when the city cop put me in the car he said I was being arrested for having a bad attitude. I shit you not that's what he said. Oh no body cams. Big surprise. Ice thought about suing them many times. The DA 's office deferred prosecution indefinitely. Another big surprise. I'm a vet so not everyday is roses and rainbows but I am not a thief! In fact I don't owe anyone a dime in this life. The asset manager is a criminal in this store. Look up Home Depote scans it will blow your mind what customers say.

Rented a Rug Dr from this store. Long story short, the thing malfunctioned spectacularly…read more We called to report this immediately and immediately took it back, just for my husband to be accused by 3 people of breaking it ourselves. Everyone was very rude, accusing us of all sorts, when we literally followed the instructions on the handle to a "T". So then they try it in store, it works for them (note, when they tried it in store, it didn't have any cleanser left in it to spew everywhere - which is what happened at our house when it DID have cleanser in it. And two, they tried it on a cement floor. Our problem was we were using it on rugs, and it sucked so powerfully that it was pulling our rugs into the machine itself and not gliding over our rugs.) So then, after it "works" for them in person, do we get an apology for their claims that WE broke it? NO. Are we reimbursed for the costly cleanser we used in it that's now wasted? NO. Were we at any point treated like loyal customers (we are) whose business they would like to keep after we're given a product that did not work correctly? NO. Henceforth we're Lowe's people.