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    The Home Depot

    2.1 (36 reviews)
    Closed 8:00 am - 8:00 pm

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    Samsung's technical report

    Military Families Beware...Installation Nightmare, Unacceptable Customer Service... ***this is a review of Home Depot as a business and their customer service and their resolutions department. This review is not reflective of any experience I had with the physical store or employees at the store. I have learned this the hard (and costly) way. Never, ever again will I pay for (or allow) for Home Depot to arrange major appliance installation in my home. Doing so (1) nearly started a serious electrical fire in my home, (2) compromised any/all faith I have that Home Depot as an esteemed business, and (3) is costing me an estimated $320 to repair a 6-month-old major appliance due to negligence and improper installation. Installation that I paid for and was backed by Home Depot. Here's a timeline of what happened: - November 2020: purchased a Samsung washer and electric dryer from Home Depot - December 2020: had the appliances delivered to and installed in my home. All seemed fine, the appliances worked smoothly and there were no issues... - June 2021: The military is relocating my family so we had Samsung come out to properly disconnect the appliances from our home - Later that month: went to reinstall the appliances. my new home has a 4-prong outlet whereas my previous home had a 3-prong outlet for the electric dryer. "No big deal," I thought. So I went to the store and purchased a new power cord system. I remove the back panel of the dryer and begin to remove the screws of the terminal block. One of the screws was sheared off so I was unable to remove it. Annoying. I then had two choices. Either I could order an outlet adapter or splice the wires and re-wire things myself. I opted for the first choice. Even though I was confident in my ability to do the re-wiring, I figured if anything went wrong then I'd screw myself out of the warranty. I made the smart/responsible choice, so I thought. The outlet adapter shows up two days later. Thank God that I plugged the original power cord into the adapter before plugging the adapter cord into the wall. If not, that spark may have also caused a serious electrical fire in my new home. One week goes by as I wait for Samsung to send someone out to assess the issue. The tech looks and tells me this is an installation fault. He hands me the full report and tells me to call Home Depot with the findings. What this really meant is that a negligent installation team had damaged my $700 dryer on day one. The same day that my brand-new appliance was delivered to my home, it was also damaged beyond repair by the installer. He had basically jerry-rigged it to work in my previous home but once those wires were disconnected it would no longer work. According to the Samsung technician, the installer cracked the terminal block, stripped one of the connecting screws, and sheared the ground screw. That's why it arced when I tried using the adapter. Anyways, right after the Samsung technician left I called Home Depot. It took about 15-20 minutes of going through menu options before I could even be put on hold for a real person to talk to. The Home Depot representative decided to transfer me to Samsung, even though I had explained it was already deemed an installation error by Samsung. The bouncing back and forth began. Samsung transfers me back to Home Depot, Home Depot transfers me back to Samsung. Each time I have no choice but to start over from the beginning and explain the situation over and over again. I believe I spoke to a total of 7 different people over the course of a 3-hour continuous phone call. After 3 hours, customer service transfers me to the Resolutions Department. Then I am told that since it has been more than 30 days since delivery and since I have moved, they are not responsible for any of the damage costs. I was/am irate to say the very least. This was the absolute worst experience I have ever had with a "reputable" business. I am writing this review to caution anyone, especially Active Duty Servicemembers, their families, and any other people that have to move frequently. I know how it works: Home Depot contracts a big transportation and logistics company (e.g. J.B. Hunt) who then sub-contracts to a smaller transportation company to actually execute the install and delivery. These employees are not always knowledgeable about using an electric drill without destroying simple screws. Businesses have to cut costs somewhere. Sure, I get it. But if I buy a major appliance from Home Depot and they arrange for "professional" installation, then who is responsible when it goes wrong? Surely, it should not be the paying customer.

    Ok, I usually am a fan of Home Depot, but not in the last several days. I have spent nearly 10k in the last couple of weeks on home improvement. In the beginning April 2023, I ordered a new door with two sidelights. The size I requested was 60" x 80", with a left-hand door swing. The order was supposed to come in at the beginning of June 2023, however, it arrived a week in a half early. Yeah! That was good. The manufacturer was Jeld Wen. I was pleased, until my contractor came to install the door. After removing my current front door, he opened the new, boxed door and was aghast. Why? because the measurements of the door were 64.25 x 81.75. But, clearly in the order form on the computer it said 60x80. I went to Home Depot to return the door and find out what went wrong. The person who helped me in Mill Works said I should have scrolled down to the bottom of the page, to dimensions, where it clearly said the door was 64.25 x 81.75. Well, my contractor viewed the door prior to my ordering and gave me the thumbs up. He saw the same thing I saw, 60x80. The Home Depot computer said 60x80. My printed receipt said 60x80. When I tried to explain this to the Mill Works person I was told, "but if you scroll further down to dimensions it says 64.25 x 81.75. But I ordered a door that was 60x80!!! Eventually, another Mill Works person helped me order a new door, which will take another 30 days to get here. In the meantime, my front door is two sheets of plywood. I can only hope Home Depot can accelerate my order, because, despite the unattractive appearance, which isn't my problem, I'm likely going to pay more for my air conditioning bill. Not very happy at this moment. I realize the problem is with Jeld Wen doors, but it was Home Depot's website that was improperly advertised. I would've given this a 1 star rating, but the second Mill Works person busted her behind to find me a door to fit the gaping hole that was my front door.

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    Ghetto, ghetto, ghetto. The place is a mess, employees scatter like vermin, and their location really isn't convenient.

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    I went to Bloomers in Midtown for the first time today. I can not say enough about their staff…read more They were so amazingly friendly and approachable. I was only there for one plant but, during my short time there, I was approached and helped by three of the staff. They were very knowledgeable and knew the various locations they had placed their white fusion plants so I could compare and pick the best one. They also immediately had an answer on whether they had a planter I wanted (sadly sold out) and when it would come in. I am definitely looking forward to coming back when they have restocked their unique planters. If you love plants and love supporting local businesses, this is the nursery to go! They have a very active facebook page so it's easy to keep up with when they have restocked on items or have gotten their hands on some beautifully unique plants. They even post the prices! I went into their shop knowing exactly what I wanted and how much those items would cost. I personally dislike driving all the way to a new store and getting hit with sticker shock so I appreciate the effort they put into their facebook page. The only thing I can say that I did not enjoy about my experience there was that it was not really set up to make customers feel safe during the pandemic. There were no masks being worn, no hand sanitizer available for guests, and my purchase with a debit/credit card required me to sign a touchscreen that everyone else had touched. It made me uncomfortable both for myself and for the lovely staff whom I would not want to get sick while they provide these plants for all the people who love plants or who have been swept up with pandemic gardening.

    The Gardens at Midtown is a gem in our neighborhood! There's a ton of stuff inside and out. From…read moregorgeous gifts to beautiful plants, there's something for everyone. The owners, Matt and Jenna, are friendly, helpful, and extremely knowledgeable.

    The Home Depot - gardening - Updated May 2026

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