Outstanding Customer Service Recognition for Caleb. my sincere appreciation for the exceptional service I received from Caleb on Thursday, April 30th at the Northlake location. As a frequent Lowe's customer, I have valued their products, but this recent experience truly exceeded my expectations and deserves special recognition. When I visited on Thursday, I had a specific question about the Ego push lawnmowers. Caleb not only patiently listened to my many questions and concerns but went above and beyond by walking me through the brand and comparisons. His professionalism, product knowledge, and genuine willingness to help made the entire process smooth and stress-free. read more

I ordered a water heater online to pick it up. The window was four hours. I found out that my repair person was coming at 4 which was the exact estimation of time of pickup. I called Lowe's to see if we could come in a bit earlier and they said no problem, just come and someone will pull it for you. Husband arrived at 3:25 and he is still waiting at 4:30 p.m. He advised them wat was said on the phone with me to the first person and they kept processing orders in order. He spoke to four other people after that and the repair person has been reschedule twice. We are without water altogether and need the repair this evening due to my disability. If we were told we are too busy or we need to keep processing the orders and there are too many, we would have asked the man ahead of time to come and repair, but that is not what they told us. At the time, I didn't know they were inundated, a friendly person just said come on in. It was not until a manager came that it was done. read more

We had a great experience here! Introduced to a manager enter the store-he immediately helped us select appliances for outlet home. Although we had items in mind-he confirmed that we were making good choices based on his knowledge, sale price, and warranty. We felt very comfortable with our decisions and left the store knowing we selected the appropriate appliances-no remorse thanks to the manager! We quickly decided this would be our Lowe's location! If you need home improvement items-definitely go to this Lowe's! Thanks Howard-store manager read more

We had some bushes delivered today to our house in Charlotte. They look good and the store takes returns if needed.

I returned a reciprocal saw here with Ms. Bella. She was friendly, helpful and fast! Thanks Bella! read more

I had a to have some Lab Work done and while we were in the area, my Wife wanted to stop into Lowe's Home Improvement and buy a new shower head. She had already tried our local Lowe's in Denver and they were out of stock. We stopped and they were out of stock also, but the clerk did go onto the inventory system and determine there were six at this location. Had my Lab Test and we had lunch and Susan suggested we stop by this store on the way home. It was a little out of the way but not by more than 10 minutes. I stayed in the car while she went in, and it seemed like it was taking forever. She finally came out without the shower head, and it turns out this store was also. Someone had not updated the inventory and the gentleman who was helping my wife showed the same six heads and he even crawled to the top of the rack to look and then went to the back to confirm. He went out of his way to try and be helpful. Went home and ordered it online and we had it in two days. Good marks for at least trying to meet a customers needs. read more

My husband went into this Lowe's location this morning and had a great experience with Rick or "Sarge" as his coworkers call him. He was trying to find the correct light bulbs to replace those in our living room and was having a little trouble making sure he purchased the correct ones. He returned ones he bought 2 days ago which weren't right. Sarge helped him and reminded my husband about looking at the box to see the sliding bar that shows the intensity. One caring person working at the store makes such a difference. Great customer service and a big thank you to Sarge. read more

Five hours to get together a 7-piece order is beyond ridiculous. Then, when my husband got there after work, because SURELY they had long enough to grab the few items, they told him it would be at least another hour-and-a-half until it was ready. I cancelled the order. He grabbed the items and was ready to go in under ten minutes. I know reviews for Lowes don't matter, because everyone is going to shop there anyway (although, Amazon does have same-day delivery for many items that Lowes carries!) so posting this review really is futile, but it's the principle of it. read more

It is absolutely impossible to get anyone at the Huntersville, NC store to pick up the phone! Poorest customer service in any industry. On hold for 3hrs 15 mins over 2 days. Just left phone on speaker and worker on the computer. These folks do not care about customers read more

Customer service is not good here based on our experiences - and we've had more than a handful- whenever someone goes to get help for us in a department, it seems like they just run and hide - we end up having to ask multiple associates to get help- and ultimately find our own answer with the limited wifi. Or just wandering around enough to get an answer from the limited staff that's got experience---It's just been disappointing overall- hence the 3 stars. But, they do offer a military discount on non- sale items, which is appreciated. And the people at the checkout are always friendly! read more

Bought an item at Black Friday sale price. Was going to buy in-store but was out of stock. Said could order on-line and pick up on 11/30/23. Ordered on 11/27/23 and was confirmed with estimated pick-up on 11/30. Got email on 11/30/23 saying order was cancelled. No option to wait for item. Customer service said if it is out of stock they will not fill the order (or wait for it to come back into stock). If I would have known this, I would have driven to another store to get the item where it was in stock. Lesson here is sale prices are ONLY GOOD IF YOU BUY AN ITEM IN STOCK. ORDERING ONLINE FOR PICKUP IS A SCAM WHERE THEY WILL NOT GIVE YOU THE ITEM AT THE SALE PRICE! I will be cutting up my Lowe's card and shopping anywhere else but here from now on. read more

I purchased a washing machine from (Lowe's 2115 Matthews Township Parkway, Matthews, Nc. 28105) on 9-14-2023. I received the worst service ever from their Manager Chris, she was awful, rude and very disrespectful. I will not longer shop at this establishment. The only thing I inquired about was the price difference from the day before, and she began to speak to me as if I was asking for something for free! read more

Came in needing a tool to put a table together Showed the employee the screw and he helped me find the item I needed quickly. It was early in the day around 9am. The store was clean. I had some time so I visited the plant section. Many options - I will revisit to purchase soon. Checked out via self checkout as their were no other registers open. Fairly quick line but 2/4 of the check out machines weren't working. The employee there was nice as well, assuring others when messes A typical Lowes but the service I received good Customer Service so I would return. read more

Where do I start! Lowe's on Iverson Way just proved that customer service matters. Let me start with the fact that I've spent $$$$$ in just two days. My first pick up was fabulous - Dominique in the garden center is AMAZING.. this young man walked me out to get mulch across the parking lot, loaded it, helped me pick shrubs, etc!! Now- I came back the next day after ordering even more items ( via on line this order). I received a " ready for pick up".. went to store & was told to go to 3 diff places... staff was confused, very dismissive and took no interest in helping me as a customer...I finally asked for Mgr( who was very helpful) but the staff & the process that day was horrible.. my order was NOT ready- hadn't even been pulled . I was there for at least 45 mins waiting for Lowe's to actually pull my order.. my order # showed invalid.. it was really. just a hot unorganized mess! Lowe's please correct the very noticeable gaps in your on line order process or take it down.. My bank eBen called me for fraud alert because you post charges 4-5 times across your stores.. there has to be a better way! the huge difference from Friday to Saturday staff speaks volumes afain to customer service and ultimately customer satisfaction ! you Lowe's get a 1 star ( negative stars if I could) Dominique gets 5 stars- maybe he can facilitate your customer service class ! next time Home Depot will get my business read more

Very poor customer service experience. Working on floor installation and would continually be placed on hold until I would be forced to disconnect call. Contractors for install left the job incomplete creating a hazard for my tenants as well as leaving the entire home in a very dirty condition. Lowe's has not been responsive with the remediation for the poor quality work and customer service experience. read more

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Placed an order for curbside pick up and had to come inside after 4 hang ups and waiting 35 minutes. Now inside and manager paged someone and still waiting. read more

Lowe's Home Improvement - Waiting outside and curbside for 35 minutes and come inside and still waiting - Hardware Stores Near Me - Charlotte, North Carolina

Washer shopping.. Was given space to look around, but when I needed someone, it took a while to get one of the associates to come my way from their group conversation. Once I did, my questions were answered and I left. read more

do not let them do your floors! no standing behind the work done! all they care about is the money! read more

Lowes touts 10% off for veterans. BS. I went to buy paslode nail gun. Paslode corp reduced price to $329.00. At checkout, I was denied the 10% because they said it was on sale. Not on sale, it was price reduction from Paslode. I went to home Depot, same price, and got the 10% off for veterans. Now, I bought $2,454.00 in lumber from home Depot instead of Lowe's, plus going to buy zero turn mower at about $3700.00 next spring. Lowes refusal to save me $33.00 has cost them $6,154.00 in sales. If this is how LOWES treats veterans, this how a veteran treats you! read more

No wheelchairs operating. One that may be working has a gentleman begging for money sitting in it. I explained that I have been waiting an hour. Lowes staff stated none working. Very disappointed for people who can't walk the store and want to shop like everyone else. read more

Well I'd like to give them 3 stars but they may come later if my experiences improve. The customer service here is horrible. The employees are slow, not engaged or helpful towards customers and sometimes downright rude. Hey, welcome to work, you get paid to do something here! That all aside, this Lowes being very close to home I still find myself in here to make purchases when I'm elbows deep in the garden and needing something to help out. It is very convenient for that. So I'll keep going. If I feel better served then perhaps I'll consider bumping it up to 3 stars. But when I can I will go out of my way to hit a different Lowes store. read more

Hands down best customer service I have received in a very long time. I was on a simple task to find some pegs to hold up a shelf in a cabinet. Peg in hand, I walked in and was able to find the correct aisle. Those big aisle signs sure do come in handy. But to when I walked up to the aisle there were screws and pegs and lord knows what else, just everywhere. I had no idea where to begin. Then my knight in shining armor came up to me and asked if I needed help and in less than 15 seconds, he pulled out a tiny little drawer filled with bags of the pegs I needed. I thanked him of course and was amazed at how easy and fast he made my trip to Lowe's. I did self check out with a hassle and was literally in and out of the store in a few moments. read more

Customer service is horrendous. You cannot find a knowledgeable person on the floor. Some try to help with their location device which is some hope I suppose. I do question whether is any customer service training at all. I've experienced hostile and abuse clerks. read more

My go-to hardware store in Charlotte. Staff is always friendly and available when needed. You typically know what you are going to get when you walk into Lowe's and this location is no different. Customer service is impeccable and prices are reasonable. My son and I just went to a Build and Grow event at this location and were very impressed. The event was run well and we had a great time. For those with children this is a free event that they hold every so often. When you arrive your child gets a free apron, pair of goggles, and build kit. It usually takes about 15 - 20 minutes to assemble. Once completed your child will get a nice certificate stating they've completed the build (this particular event we built a Turbo snail) along with a badge you can iron on to the apron. There aren't too many things that are free these days so this is a great option for those looking for something to do and not spend a ton of money. read more

Lowe's Home Improvement - Turbo! - Hardware Stores Near Me - Charlotte, North Carolina

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Frigidaire 22.1 Cu. Ft. Side-by-Side Refrigerator Bought 5 years ago 5 year ProTection plan from Lowes ! Water started to leak slowly on to the floor I called lowes after sitting on hold for 117 min. they tell me it is out of protection they would send some one out must pay out of pocket for everything , I just wanted to talk to a teck to see one was it worth paying someone to come out or is it something simple that I could fix. No help sent me to Frigidaire same as lowes worthless would send a repairman. read more

What I dislike most about this location is that you never know whether it's going to be a great experience or if you're going to leave with much annoyance due to bad customer service. It's a coin toss every single time... Over a month ago my husband and I visited Lowe's about a shower glass install. After that initial visit we needed to return 5 more times to get answers that for some reason could not be addressed over the phone?? Many phone calls to Lowe's always produced conflicting information about our order and install and hold time was ridiculously insensitive. Long story short, poor service from a big company who could do so much more by improving checks and balances to monitor and improve customer experience. Escalation support for obvious timeline backups, poor communication, and pricing issues should be standard... read more

I wasn't going to post about my horrible experience with this Lowe's location because every employee I encountered was polite and helpful, but the actual service is horrible! I came weeks ago and made an in-store order for tile flooring that they do not keep in-store. The employee was super helpful and helped me come up with an estimate for how many boxes of tile I would need. I confirmed that I wanted to make the purchase, he told me the amount due, signed me up for a Lowe's card, etc. I asked over and over if I could pay that day and if I could have some sort of receipt. He insisted that I have to wait to pay when I pick up the order. He told me there was no type of receipt he could give me, but they would call me when my order arrived for me to come pick up, he also let me know it should take 5-6 days to arrive. 7 days later, I returned back to the store to check on the status of the purchase bc I had not received a call. The customer service representative lets me know that the order was never put in and that the previous person that helped me only put an estimate into their system, but no order was placed and that orders are only shipped to the store once an item is paid for. I was shocked as I had asked over and over if I could pay the first time I came, but was told that I would have to wait until I pick up the order. So the lady actually put in the order for me this, I paid for it, and was told I would get a call when my order arrived. 9 days later and no phone call.... so I come back up to the store again to check the status and the lady says oh your order has been here. I said NO ONE EVER CALLED ME.. So they just held an expensive purchase that I had already paid for and did not notify me that it was ready for pickup. They could have easily sent an email, text, something! Overall, they continuously dropped the ball. And if I had not kept going to the store to follow up, who knows when I would have gotten my purchase. Beware of placing in-store orders at this location.. read more

Most people think a Lowe's is a Lowe's, but this one has become my favorite by far. Maybe because its new and they are over staffed, but I have never had so many helpful people approach me in every section. Plus there is a pretzel place inside! As far as the actual store goes, its pretty normal, maybe a little bigger garden section than some. Plus, pretzel place and automated key making machine. Short, sweet, and to the point. read more

Typical Lowes in the growing area of Northlake. Store was nice and clean and the selection was great. This one is A-OK in my book! read more

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Customer service was horrific, I dealt with two super rude employees before leaving one completely ignored me for a good 2-3 min when I was trying to ask for help, then when I did get her attention all she did was point in the direction of what I was looking for and then when I asked a second employe for help after I got lost looking for my item all he said was a number then looked at me like I was crazy for being confused. He didn't say aisle 12, just 12, no pointing or anything either. Wtf is 12 where is 12 I've never been here why are you telling me a number. I realized pretty quickly what he meant after I ask him to repeat himself a couple times but I just felt like that was incredibly rude. You cant even be bothered to say 2 words even after I'm clearly confused? If you do shop here skip the hassle and don't even talk to the employees, just walk down the isles till you find what you need. read more

Gotta love me some Lowe's!!! The employees are (mostly) friendly and willing to help. Everyone is very patient and will take the time to explain how to do something or help you find whatever you need. I have recently picked up gardening (quarantine hobby!!) so I have been visiting Lowe's quuuuuite often. I am just renting so can't even imagine how often I'll be there once I own a house! Lol read more

Item selection is there, but there is no customer service whatsoever. I was here on a Friday afternoon, you see 3-5 employees chatting away in the corner. I came up to them and I politely waited for them to finish their convo, I got a few looks but none said anything. I approached the registered and asked for help. The young kid at the registered called for help in the Intercom, but to no avail. After 10 minutes he called someone else on the phone and got the news that no one was here to help me in that department. Don't waste your time here. read more

My wife and I recently bought a house, so we're now direct depositing all of our paychecks to Lowe's! For real though we have been a few times in the past few weeks and have always found what we were looking for. We bought a lawn mower with the help of a gentlemen named Scott, who was very knowledgeable and almost convinced us to get a battery-powered mower instead of gas! The staff was very helpful on all of our visits this far, and everything is clearly labeled and super easy to find. read more

The employees here are AWFUL I was spoken down to the entire time and was not given the help I needed. I wanted to speak to a manager to figure out the issue I was having sense no one else had a clue and there was no one to be found. Even tried to call and never got anyone. This is unfortunate because this establishment is where I go to get the things I need for my job. Worst location in greater Charlotte. read more

Huge store. Clean. Well organized. Helpful staff. Well stocked inventory. Ample parking. read more

Lowe's Home Improvement - Hardware Stores Near Me - Charlotte, North Carolina

The worse experience of life! Purchased a kitchen suite 5000$ after 4 failed delivery attempts , four different temporary cards and numerous hours wasted going back and forth, Today they tried to deliver a washer! Once again order not delivered and temporary card cancelled! Yay Lowe's read more

I come in here only for Auntie Anne's pretzels! However, if I have needed something home improvement-hardware related that I can't find in Walmart, Lowe's is always my go-to! read more

With COVID-19 I opted for an online order so i didnt have to drag my young children around the store. After 4 hours of not getting the ready email and knew they would be closing soon I went to customer service. I was told the person doing the online orders called in sick and they had no one doing it. No one offered to help me as I had a sleeping child in my arms. Just said we can cancel it for you. I had to carry a sleeping toddler and go pull my own products and check out. The only one who did a great job was the cashier who helped me scan and unload my cart for me since she saw me struggling. I had just gone to target where I ordered online and in an hour said my order was ready and brought it to my car for me. Epic fail to help us social distance. read more

This is my favorite Lowes. Friendly staff. Clean parking lot, clean store and they had the microwave bulb I was looking for. It's the last one on the shelf! There is a Aunt Anne's inside too, so if you come in hungry or get hungry while your here you can have a bite to eat. Yum! read more

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I really like this location because it is really easy to get in and out without too much of a hassle. The location on Sam Furr always seems to be very congested, which is why I like coming to this store. I went today to pick up some pretty basic necessities and was able to find everything with ease. I was asked 3x during my hour trip if I was able to find everything, so it shows they are making an effort. read more