I'm surprised at the bad reviews for this Lowe's in Athens, TN. I've had nothing but great experiences at this Lowe's, which includes in-person experiences and over-the-phone experiences. I'm handicapped and I often call first to see if they have what I need, in stock; every time I've called, any staff I've spoken to, hardware, garden center, etc., have all been exceptionally helpful and I appreciate all of their great assistance! I'm so thankful for this big box store in Athens, TN and their staff, otherwise, we'd be having to travel to another big box store in Lenior City or Maryville. Thank You Lowe's! read more

My favorite Lowe's. And lives up to the "Friendly City" motto here. The folks at the Pro Desk are the best and I never have to wait for help when I inevitably get stuck at self checkout. One of my favorite things about this Lowe's is that they take their dog friendly reputation to new heights. So many staff carry treats and fuss over our pets so much that I swear it's a great place to socialize dogs and it helps with training. When I need advice, they help. When I make the 4th trip of the day for a minor project, they chuckle with me. When I need cheap (distressed) plants, well frankly they could give me a little better discount from time to time. Their military and veteran discount breeds loyalty from me, and I've watched the folks at the return desk deal with some rude customers with class and kindness. read more

Lowe's Home Improvement - Supervisory Sub Contractor - Hardware Stores Near Me - Athens, Tennessee

This is absolutely the worst home improvement store whether it be Lowe's, Home Depot, or anything. This specific store is awful. About 6 months ago I was looking at buying a yard cart and needed help getting it down from the second shelf. Asked to have someone help us and waited 30 min. No one showed up so we left. Now about 2.5 months ago we received a gift card from our home warranty company for $1200 to buy a new fridge and so when we went in store to buy one the lady scanned the card then something happened to their system so she had to scan it again and then nothing was on our card. So I called gift card services and they told me the store and time for the transaction that took my money off the card. I called the store and they said they don't see anything and to call customer service so I have called them 4-5 times with one person hanging up on me and I have created now 3 cases to see where my money went and to get my money back so I can buy a damn fridge. This is extremely frustrating and customer service is absolutely awful not just at this store but apparently all Lowe's as a company read more

Never shopping at Lowe's again due to their new BS return policy, not to mention that this Lowe's in Athens is the worst I've ever been to... I purchased a grill and had it delivered. Arrived damaged, so I took it back to swap it with one that's not damaged. In the meantime I had paid and closed my Lowe's account. Lowe's would not let me swap out the damaged grill. They now require the purchase go back into the card, but my account is closed, so they won't allow a return or refund. They have to issue credit back to the closed account and then the customer has to wait 3-5 weeks for Lowe's credit to send them a check in the mail! Same thing happened with lumber I had delivered for a fence. I had extra lumber and instead of them just giving me a credit for the return, they credit back to the Lowe's card which is a closed account and I have to wait 5 weeks for a check in the mail. On top of that, their customer service at this location is atrocious. Apparently customers aren't happy with the new Lowe's return policy and instead of cheerfully helping, they act inconvenienced and rude. I purchased lumber and had it delivered to install a fence, as mentioned above. Lowe's shows up with the delivery and leaves black tire marks all over the driveway. I figured it would go away with rain, but after almost two months it's still there. I called and spoke to a manager about it and his response to me was that I need to go rent a pressure washer and pressure wash the driveway and it should come clean. read more

Promise made, Promise broken. Get a delivery time 4:30-8:30pm to install 2 washer and dryer on to the property. I get a call almost 10:00pm, from the delivery guy, "we can't make it". I called the next day to arrange delivery " oh we can't get this until next week. Now this wil be 3 working days I have to take off. 5 days after original contract delivery day, I still can't get my washers or dryers. If I could leave a 0 score I would. If they don't get delivered on Monday morning. I will get a refund and go to Plaza Appliance next door, and get better service. read more

Poor customer service. Zero assistance loading 12 2x10x16 in store or even loading to vehicle. Employees just glanced and kept walking. This is why I recommend Home Depot. Better service all around. Worth the drive read more

How about getting your workers to do their job! I purchased 15 bags of mulch, I was told where to go and a John would load my truck, I called and I was told someone would be out... no one came to assist us! My husband who is disabled had to load it in our truck and it was raining!!! What a way to do business and treat your customers!!! read more

As a handicapped/disabled customer, that is currently on Palliative Care and being transferred to Hospice Care, who has patronized this specific location on multiple occasions. I have never in my entire half century of life, been treated with such utter disrespect and disrepute! Specifically, by a manager named Larry, that inevitably knows when I am in the store and makes it a point to find me where ever I am located in the store and proceeds to start yelling slanderous verbiage at me in front of all of the customers and employees, for no reason. He screams at me in a tone that is unacceptable. There's been a couple of occasions, wherein, I was in the store purchasing paints, rollers, and a bunch of other things to the tune of over $2000 and the store closed; however, the young lady at the Paint desk was in the process of mixing and coloring the paint that had to be mixed and Larry started screaming obscenities at me removed items from my cart, Larry told me that I could come back another day to purchase/pick up my paints, and that I needed to leave now! I have absolutely no idea who Larry is, other than a manager at this establishment. Larry, just informed me that he knows who I am and where I live, via the facial recognition software that is being used on the cameras at Lowe's and that they are using LPR's (license plate readers) on all of the vehicles of the patrons of this Lowe's Home Improvement establishment! That is a personal threat to my safety and to the safety of my family. Lowes needs to pay attention to this post, and take action immediately! I, in no way, shape or form agree, gave permission to, or authorize Lowe's Home Improvement, or anyone else to use that or any other type of technology on my person, or any of my personal belongings! I'm owed an apology, not only from Larry, but from Lowe's Home Improvement Corporate Office! Larry should be fired on the spot!!! Always remember, there are other store's named Home Depot, Rural King and Ace Hardware, where you get treated like you're an actual person with respect and dignity and save money! You do not receive any respect at the Athens, TN Lowe's Home Improvement store! If I could give negative stars, I would! read more

This is the worst Lowe's I have ever been to. It is about 25 miles from my home, so it would be nice if you could trust their website on availability. I stopped going to this location because of their inventory problems. Like a fool I tried again today. I wanted to get 3 of item #267955 mdl#55440 43-piece Steel Pegboard Hook in Silver, 37 in stock, sale price $12.95. NOPE NONE, not 1. Chris the Manager said that they do "Good Faith Receiving". They put everything on the packing slip in stock, even if it isn't on the truck. They don't know they didn't get it until a customer can't find it. What a way to do business! With that kind of Receiving and Inventory Control, you would think that the Corporate Office would step in and change Management. A wasted trip for a customer, and waste of time to speak to a Manager that really didn't care. What an excuse for Inventory Management. What made me stop going to this location...I needed 3 items- 1st item stated 135 in stock, they had 1 bracket. 2nd item stated 15 shelves in stock, they had none. 3rd item, shelf tracking 72" 45 in stock, they had none. Went to Blount Co Lowe's, got everything I need. read more

I don't know what's up with all these angry reviews. My husband and I were visiting the area from Maryville and decided to stop in and look at vanities. Everyone was extremely helpful and nice, helped us load the vanities and gave other ideas/recommendations. My husband even had a little help pranking me with staff calling me on the intercom for no reason other than a few laughs. While we don't live nearby, we'd definitely come back when we're in the area. read more

The managers are beyond rude. They reschedule deliveries whenever they want to just because they don't want to deliver to a tiny home they continue to lie. They refuse to take products back that are sold from China and said that they're special order so I basically have to eat the money. Alan is completely the rudest person I've ever met in my entire life every manager there is awful I wouldn't recommend a store to my worst enemy. And they also sell products that I have ordered on my credit card to other people. What a great company. read more

if you had a "zero" I'd mark that as accurate. So went in to purchase an stove, turns out you have to have someone come out (for $35) measure, etc., BEFORE you purchase. a sale was on. so we had to wait for the "detail contractor" which took up about a week and a half, then the stove we wanted and discussed with them about beforehand, we were told AFTER the detail that it wasn't available, OR it was on backorder and may not come at all. We are out a stove and we were to wait and "see"? so I contacted other lowes, and they said that there were 14 of those available, but, we were told they had none and they "picked" another model, "the exact same thing". I did some research, and found out that it was NOT the same stove. The middle burner was a tiny little circle of a burner, versus a oblong good sized burner, AND, the price was LESS. Now I don't mind the "less $" but there was a reason for that. I am now out $35 and the answer I rec'd from Lowes "management" was that they could order whatever we want (now, mind you the stove we wanted we had been told was NOT available) for however long it took to get it in (again...we are without a stove, as ours went down). Lowes does not care about the customer, does not care about anything other than playing games with you. I'll take my business elsewhere, thank you. I spoke to the "manager" of the appliance section there, and she was about as friendly and helpful as a snake. She advised us that she would not have time to talk to us the following day, and if we wanted to come out and discuss it, and wait for her to "help" (huh?) other customers, then we could come out and wait. Wow. She also informed us that she left at 4:00pm, and she intended to do just that. period. How would YOU interpret this attitude from Lowes? read more

This store does not even deserve one star. Called this morning about 10am for a insulation blower, the person we spoke with at the store told us they would put our name on the blower so we rushed to get there. Drove the 2 hr drive, went to customer service desk, they then sent us to lumber, lumber sent us to an isle instead of assisting us. Chasing an employee down in the store for a good 10 minutes because we couldn't find the blower, just to be told they let someone else rent it!! Never in my life have I been so disgusted with a store. You put a name on something to HOLD IT for THAT person. Thanks Lowes, we will never come back! read more

i now live in reliance tn. and on 1/2/2024 bought a new refrigerator, washer and dryer set. they were delivered on the 10th without the drain hose for the washer. today was the third time they were to come and put the drain hose on and did not show up to install the hose and then not show up they have wasted three days of my time and i have to drive in to Athens in the morning and pick the parts up myself come home and install it myself i have had it with Lowes what is really funny is i have started to build a house and not 1 thing in it is coming from Lowes no matter what it cost somewhere else ,done with Lowes above you have to select a rating they do not deserve the 1 star read more

staff very helpful in getting our order for the axis 500 Utv. on march 27,2024. had difficulty with card but they stayed with it till purchase was complete. read more

I was charged double for an appliance package on July 1,2022. Now Lowes will not pay me back.

This has been on heck of a scenario I've been dealing. First I placed a call to the Athens tennessee (this review is specific to Athens location) and got on a call with the representative in the cabinet department (I believe it was Joe). I asked some simple questions to get some help and asked if he could help me with measurements before I drove out 40 miles so we could be sure that all would work. The first thing he was like no we don't help or install in stock cabinets, I was stunned as I was sure I had seen on the website it says COME IN TO GET SUPPORT WITH YOUR DESIGN OR REACH OUT TO OUR TEAM. I then reached out again to the store and asked for a manager and then got connected to him finally the line was disconnected, I reached out again to the same number after disconnection to the manager and they would not pick up. I then accepted that fact and went on the website and called customer service, there was a lovely agent who let me know that they can definitely help me and that it must have been a mistake and that the store can and will help with measurements and design, she said she would connect me with the store and lucky me get connected to the same person (joe) who again as soon as I got on the call he said the same thing which again was that he could not help, even though two minutes prior the customer service rep told me that they could help and this is the solution. I could not believe it at this point I have spent over 7 hours on this nonsense, I went online and found that you can easily design your own kitchen with help! If I was told this by the store worker or manager this would have saved loads of time but again nothing. Once finally designed I reached out to the customer service to make sure I don't get hooked up with the same worker again and to see if I could get some support and potentially some compensation for this madness of a mess, after 30 minutes on the call with customer service she told me there was nothing she could do when it came to this and that she couldn't transfer the order to another store. I finally asked for some sort of a discount code as this has taken a full working day away from, and I will be spending 2k just for the cabinets, another 2k roughly for appliances and not including quartz counter tops. She came back to me with a 10$ discount code for a order that's going to be at least 6000.00$$ This was the biggest slap in the face, not only was it disrespectful but there was no care or logic put into this. Steer clear of this store and maybe lowes in general at this point! Maybe we should all support the little guy at our local hardware stores as much as possible! read more

worst store ever!! we bought a bunch of wood and had to load it ourselves and workers was passing us by but would not even stop looking at their hand held devices long enough to see if we needed help loading tge wood we just bought!! That is rediculious on what this lowes branch has turned out to be! It is an all around worthless store if i had any choice i would not buy anymore from them!! read more

I can't remember the associate's name but I wanted to let Lowe's know about his customer service. There is a gentleman that was extremely helpful. If it helps identify him he is around 60, has one leg & ran around in an electric chair. He first approached us offering help then directed us. A few minutes later he found us still trying to figure out what we needed. He offered an alternative idea which was perfect. He then found us again after we remembered other stuff we needed. Again he was quick to direct us to the isles we needed, even isles out of his area. I was very impressed with his initiative, helpfulness & knowledge. Hopefully this Lowe's keeps up with Yelp to see this. read more

Nothing is wrong with this Lowes. Its clean and there is always something to buy. But the service on the other hand... Well; I think i can get better service from monkeys. read more

I placed an order online that the website showed was in stock at this store and showed same day pick up. I called late evening for the status and was told the order was canceled because out of stock. I was never notified of the cancelation. I then called the customer service line for order problems but hung up after 25 minutes on hold. In short Lowe's isn't ready for online ordering. read more

To whom it may concern. The staff at lowe's in Athens, Tn. They were GREAT. Very Helpful. I Purchased a riding mower and push Mower. Excellent Service. Thank you, Angelo. read more