The ring is pretty. & Im certain they were entirely inauthentic and dismissive. Looking back on the…read moresituation -I would tell you there are plenty more jewelry stores, and/or estate jewelers that are equal distance from this place. I also spoke with a GIA certified gemologist in the area,, Who confirmed my suspicions: they were not an authentic /genuine place to do business with.

I agreed and entered into a verbal contract with a lady at the front for a watch resizing (her…read moretelling me the price and me agreeing and handing over the watch). Upon returning, she rang me up for %150 of the original price, due to the watch being "more difficult than anticipated" (I was still out of the store in less than 8 minutes). She did not let me know at any point they were going to change the service required and add on the watch specialist charge. Had that been communicated, I would have gone to Robert Goodman, another local Zionsville Jewler, who resizes free of charge (highly reccomend him). Althought it was still relatively inexpensive, it was a breach of our contract and there was a lack of communication on their side. Which shouldn't happen at all. Furthermore, the staff lost a piece of my watch during the resizing (one of my pins) and had kept that information from me, until I spoke up after receving the watch back. Although again, it was a relatively small piece, the principal and integrity of the matter still should be held in high regard, even with the little things. After all this happened I asked them to honor the original price and was met with a no. Their other reviews are stellar, I just wish I was met with that same standard today, but unfortunately I was not. If you find and would like to return the missing piece, below is my email. mdktim316@gmail.com

My wife and I have been going exclusively to Reis-Nichols since we got married six years ago, and…read morewe wouldn't go anywhere else. From the very first time we walked in and met our jeweler Kathleen (who we still work with today because she's truly the best) we knew we were in great hands. They always take amazing care of us. Whether you come in knowing exactly what you want or, like us, not knowing much at all, the team treats you with the respect and attention you deserve. They're patient, knowledgeable, and genuinely want to help you find the best fit and value. If you're looking for a place you can trust and keep coming back to for years, this is it. Expect to find your forever jewelry home too!

The jeweler has a great selection of watches and offers design service and stones that really makes…read morethe personal experience of jewelry special. It was not extremely expensive to create a ring for my wife as we incorporated our original stone into a new creation which helped me build upon my original piece.

Not even worth the stop....small town jeweler small selection, exorbitant prices. Be careful what…read moreyou sign they charged my ex $1000 for deciding not to buy the ring. Understandably there would be some charge but $1000??? He/we got absolutely nothing out of it.....they kept the ring and will surely resell it to someone else at full price! STAY AWAY FROM THIS PREDATORY JEWELER AT ALL COSTS!!!!

My friend and I had been sending watches here for years. The service and quality of work had always…read morebeen very good. Recently, the number of watches that had to be returned for what appeared to be quality control issues had gone up. Frustrating to say the least. Most recently, I had a vintage Heuer chronograph serviced by Adam. After the several month turn around time, I wore the watch for several weeks with no issues observed (besides lume that was damaged during the service which I was notified about). I put the Heuer back in my watch box where it sat for months. When I took it out to use is again, the watch would run for a while and stop. Also, the chronograph hands weren't resetting correctly. I sent it back in (under the one year warranty) and Adam indicated he made some adjustments. I got it back after several weeks and it was doing the exact same thing. As I was trying to decide whether to send it back again (as we had already had numerous watches returned and were frustrated with the quality of work) the service warranty lapsed. With the watch a month out of warranty, Kokomo refused to look at watch again. Let's not forget it was having the same issue (and obviously was not fixed) as the last time it was sent in. Needless to say, I would not recommend them. If the watch means anything to you, I recommend finding another watchmaker.

The experience was perfect. Chris does an amazing job designing and putting together a beautiful…read morering. My husband and I got our engagement and wedding rings done here and we are over the moon about them. He went out of his way to make sure what he designed was what we wanted. I would recommend him to anyone who is searching for beautiful jewelry!

Chris is amazing in his quality of work and very reliable and trustworthy I would definitely…read morerecommend he to anyone needing jewelry work done

Amazing, family-friendly customer service. They repaired my broken bracelet chain within minutes…read moreand were so helpful, even with a store full of customers. I appreciated the prompt and friendly customer service and definitely recommend the Jewelry Gallery in Westfield if you are in need of jewelry repair!

We have shopped at Jewelry Gallery multiple times, and one of the main reasons we keep coming back…read moreis the personalized, hands-on service we receive. Buying jewelry online can be worrisome because you never really know exactly what you're getting. Large chain jewelers also have significant overhead and advertising costs, which often get passed on to customers. Recently, my partner needed a new chain for her necklace because the one she had was too weak. We visited Jewelry Gallery in Westfield, and the staff took the time to walk her through the available options. They ordered a chain for her and said they would contact us when it arrived. After some time had passed, we reached out to check on the order and spoke with the owner. He was extremely courteous and explained that an issue during the ordering process had caused the delay. More importantly, he genuinely wanted to make things right. When we returned to pick up the chain, he went above and beyond. He adjusted the length of the chain on the spot and was very apologetic about the delay. Then, to our surprise, he told us he was providing the chain at no charge because of the inconvenience. This level of customer service is rare today. Supporting a local business that works hard to compete with big-box stores is important to us, and experiences like this are exactly why we continue to shop at Jewelry Gallery. If you're looking for quality jewelry, repairs, or exceptional customer service, I highly recommend Jewelry Gallery. They truly stand behind their customers and treat people right.

They take forever to get rings back after being sent off. Their customer service is lacking also…read more For someone who spends thousands in their store, I was expecting them to be more accommodating. I won't be returning.

Very poor customer service! Staff is not very knowledgeable of their own products they sale. Tried…read moreto tell me my diamond was a sapphire when I bought it there and then told me it was a 3/4 cttw instead of a 1 cttw. I then asked them to please take out a couple links of my Bulova watch. The guy really had to ask me if it was a product they sold AND then had the nerve to want to charge me!! I will NEVER go back!!

Amazing owners and wonderful products. I spent years managing a jewelry business and can easily…read morespot a well run business with quality products.... this is one of those rare gems. Top notch people and amazing products. My mom loves her gold and pearl earrings! Highly recommend.

The staff were amazing and very polite. The reason for four stars is I tried to tell them that the…read moreclamp's on the ends of my necklace was too small for me to function.So for that reason I barely wear them. It was like a waste of my money.

I visited Robert Goodman Jewelers to replace the battery of my watch. The staff was extremely nice…read morewith us, the place is nicely decorated and it made us feel very welcome. At the end, the battery replacement was for free. I highly recommend this place to anyone who's looking for a jeweler! Hoy visité la joyería Robert Goodman para reemplazar la batería de mi reloj. A pesar de que al final el reemplazo fue gratis, quiero recomendar este lugar no solo por esta razón, sino además porque el personal fue extremadamente amable, atento y además me hizo sentir sumamente bienvenido. El mundo necesita más personas así. Si Usted busca un joyero de confianza, visite esta tienda.

The prices here are significantly higher than other jewelers and the quality is much lower. I'm not…read moresure why you'd want to purchase here, given the quality and greed. Would highly recommend avoiding!

Always a treasure hunt adventure!! Friendly staff always willing to help…read more Great variety of vendors booths. Very reasonable prices!!

They have a great variety of items. The owners and staff are so nice and friendly. Great prices on…read moremost items