1) I had arranged for rep from the company to look at a possible damp issue in the house. He did…read morenot show up at the time and day as had been arranged. I called him and he claimed he had tried to call me to say he was. I told him that when booking the time, I had told the person making the appointment I could only make it for that hour and not earlier nor later. In any case, I checked my phone but found no one had tried to call me that day. 2) Anyway, the rep arranged to come another day the following week. Just to be sure he would come this time, on that morning, I called the company to confirm he would be coming. I was told he was off sick that day. I asked why someone from the company did not inform me. If I had not called them, I would have waited again to no avail. I was told he would be back in two days time when he'd returned back to work 3) Two days later, the rep did called me but he said he could not fix a date yet to see me . He said he would have to contact his secretary and that he'd call me back in a hour's time later in the morning. I did not get a call back from him . 4) A few days later, I called the company to asked what has happened as I was waiting for a call to arrange for the rep to come. Someone did call me later to arrange a new date for the rep to come. 5) On that new date. I called the office again but this time, I was informed it was not the date in the diary but it was another day. I mentioned that I was really disappointed as I had made so many attempts to see the rep to no avail. They indicated to me if I didn't like it, they could just cancelled the appointment date in their diary as if threatening if I did not like it, I could just go away. I thought it was not a good attitude to deal with customers. Begrudgingly, I agreed to see them the following day 6) After thinking over during the night, the following morning, I called the company office to ask them to cancel the appointment visit from their rep as I thought the way they treated me was very poor . I also did not intend to spend thousands of pounds doing business with a company which had not shown themselves to me to be very reliable from my experience. 7) However, I had a call in the afternoon from the rep to say he was outside my house. I told him that I have called his office in the morning to cancel the meeting. He started shouting at me on the phone and said "You're p*ssing me off" or something to that extend. I had thought that was not at all professional. If there is a "Zero Stars" or even Negative "Four Stars" rating for my experience with this company, I would put that. Needless to say, I would never want to use the service of this company.

Have to say that this company is one if the most honest..reliable companies I have ever came across…read more ....They put in a damp proofing course and a new kitchen into my property and the job was first class. ...nothing was to much trouble ....I was delighted with the work that was carried out and I would thoroughly recommend them....excellent customer service and a fantastic job done. ...can't thank them enough. ..

Chris was quick, precise, and professional. He responded quickly to my initial query, and charged a…read morevery fair price for coming out on a Sunday afternoon. Absolutely amazed at how knowledgeable and great he was with the work, which involved repairing and re-lighting some old ceiling fixtures in my bedroom and bath. It was obvious he knew what he was doing and how to do it quickly and perfectly. I would hire Chris again in a heartbeat. Highly recommended.

I took time off work as this company was coming round to estimate at 9.00am. At 10.00am I called…read moretheir office to ask why the estimator had not turned up. I was told he was definately coming so I waited and waited but he failed to turn up, a complete waste of my time. The job itself was a complete re-roof and my guess is he turned up but realised the job was too big. I would have been understanding if he knocked on my door and said he wasn't interested so now this company is receiving my review for being unreliable.

This company replaced our roof a few years ago. They are quite old fashioned and after some…read moreconfusion over when they were going to start they eventually arrived. It was quite a big job that lasted several weeks and they did an excellent job and we have not had a single problem. They also didn't ask for any money in advance which is unusual and probably risky from their point of view. Well recommended.

came same day. fixed problem with outside drain. good price. would recommend to othersread more

I have to say, without doubt, the best ! I actually see no…read moreneed to say anything more than if you need your drains cleared out this is the place to come to. Great job and very nice man too!

After contacting another firm and not getting an answer. I tried the Edinburgh Gutter cleaning…read morecompany. Paul was extremely helpful and the job was done the same day. Paul's price was very reasonable. I think he provides a very good service and I would give him more than 5 stars if I could. Merci Paul

I have a problem; I'm not good at cleaning windows. Well, more exactly I don't have the time. Even…read moreMORE exactly, Casa del H has a LOT of windows. Like, take a day to clean them a lot. The whole back of the house is glass and our wildlife friendly garden is full of birds. Ahem. Enter the Edinbirgh Gutter Cleaning Company. I've seen professionals cleaning windows before but I always assumed that it wouldn't be affordable to get our mega glass bonanza cleaned. I am so so so so glad I asked Paul for a quote because wow was I wrong. Not only was was it so incredibly affordable but ohmygoodness was it such a better job than we have ever *ever* done ourselves. Paul said he would arrive at lunch time and that it would take about an hour. He arrived bang on 12 and took 57 minutes. It was no fuss, and he ended with a bit of banter with The Man as well as explaining that the remaining marks on the windows were glue from the installation process, saying that next time he would bring a tool to get that off. The Man, who has been known to never pay anyone for a job he can do himself, spent the rest of the day making comments like "look, you can see the garden!" and "look at them glisten!" (I'm not exaggerating, he actually said that). His delight with the results trumps his inner cheapskate, which is serious praise. Thank you so much, Edinburgh Gutter Cleaning Company. I will happily never clean a window again ;)

Terrible reliability. 6 weeks on and my fire is still not fixed, and now it will not be fixed for…read moreChristmas. Eight calls in total made, one was answered (after 4 weeks) and they said they would chase up the parts - no other calls were returned. Avoid if you want someone reliable

Sorry to say they were very poor in my experience. Had them booked for a weekday afternoon service…read morecall. They didn't turn-up and only phoned me at 5pm to say they were't coming, after I'd taken a half day from work. Then they arranged a weekend visit instead and didn't turn-up for that either, so I waited in all day for nothing. I understand that jobs over-run sometimes, but the lack of communication was really poor and two missed visits doesn't inspire confidence. Edit: Marie did phone me at 4pm on Saturday and assured me an engineer would visit next Saturday at 9am without fail. Edit 28/11: It's 9.30am Saturday and the engineer isn't here. If I had a complaining customer and I'd promised that an engineer would attend by a certain time, I'd ensure they were on time. Late and no call. Very, very poor.

I have been asked to review this plumbing company which I used a couple of months ago…read more The plumber refitted my bathroom and cloakroom in our house. Always turned up on time and kept the noise and mess to a minimum which was important to us because of our children. He also recommended where I could buy the hardware on the internet saving me literally hundreds of pounds if I had bought locally, even before I had taken him on for the job. His price was exceedingly reasonable and beat the other estimates I recieved. He proved that you can get quality cheaper.

I initially used Mr. Heron at First Call Plumber to replace a bathroom suite. He came as a personal…read morerecommendation from someone who had the same job done. The professional workmanship was outstanding and the job was carried out on time and within budget. I have no hesitation in recommending First Call Plumber and have indeed recommended the company to other friends who have also been extremely happy with the workmanship.

Broke into our into home without any documentation from our landlord and changed the locks thus…read moremaking us homeless. Tenancy agreement provided to the police costing us £200

I had the misfortune of needing new locks fitted to both my front & back doors, I was given Mark's…read morenumber by XS Locksmiths on Easter road and I have to say, Mark arrived when he said he would, he was very polite and courteous, he also explained what had happened to the locks and offered excellent advice on how to proceed. He fitted new locks back & front and he also sorted the back door which was sometimes difficult to lock. Overall I am 100% delighted with the service and would recommend him without hesitation. Thank you.