1) I had arranged for rep from the company to look at a possible damp issue in the house. He did not show up at the time and day as had been arranged. I called him and he claimed he had tried to call me to say he was. I told him that when booking the time, I had told the person making the appointment I could only make it for that hour and not earlier nor later. In any case, I checked my phone but found no one had tried to call me that day. 2) Anyway, the rep arranged to come another day the following week. Just to be sure he would come this time, on that morning, I called the company to confirm he would be coming. I was told he was off sick that day. I asked why someone from the company did not inform me. If I had not called them, I would have waited again to no avail. I was told he would be back in two days time when he'd returned back to work 3) Two days later, the rep did called me but he said he could not fix a date yet to see me . He said he would have to contact his secretary and that he'd call me back in a hour's time later in the morning. I did not get a call back from him . 4) A few days later, I called the company to asked what has happened as I was waiting for a call to arrange for the rep to come. Someone did call me later to arrange a new date for the rep to come. 5) On that new date. I called the office again but this time, I was informed it was not the date in the diary but it was another day. I mentioned that I was really disappointed as I had made so many attempts to see the rep to no avail. They indicated to me if I didn't like it, they could just cancelled the appointment date in their diary as if threatening if I did not like it, I could just go away. I thought it was not a good attitude to deal with customers. Begrudgingly, I agreed to see them the following day 6) After thinking over during the night, the following morning, I called the company office to ask them to cancel the appointment visit from their rep as I thought the way they treated me was very poor . I also did not intend to spend thousands of pounds doing business with a company which had not shown themselves to me to be very reliable from my experience. 7) However, I had a call in the afternoon from the rep to say he was outside my house. I told him that I have called his office in the morning to cancel the meeting. He started shouting at me on the phone and said "You're p*ssing me off" or something to that extend. I had thought that was not at all professional. If there is a "Zero Stars" or even Negative "Four Stars" rating for my experience with this company, I would put that. Needless to say, I would never want to use the service of this company. read more

Have to say that this company is one if the most honest..reliable companies I have ever came across ....They put in a damp proofing course and a new kitchen into my property and the job was first class. ...nothing was to much trouble ....I was delighted with the work that was carried out and I would thoroughly recommend them....excellent customer service and a fantastic job done. ...can't thank them enough. .. read more

This company must receive a prize for the worst customer service in history. My wife and I spent around £3000 on a damp proof course with MacFadyen Preservation, the work they did seemed okay and with most things like this if you are not in the trade you do not know if the job has been done properly or not, you just have to trust. 8 months later we could smell something under the stairs where we had, had damp proofing done. So I phoned Macfadyen Preservation Edinburgh and explained our problem and asked if they could check it out for us, and make sure we did not still have damp. MacFadyen told us if we wanted someone to have a quick check it would be around £150 ! I explained we had spent a lot of money with them and wondered if they wanted to check and ensure the quality of their work They did not, even though we had a guarantee we would still have to pay and only if there was a problem would we get our money back . We thought this was disgusting. We live in Edinburgh, they are an Edinburgh firm and they could surely fit it in when passing. This would give us some piece of mind that we have not wasted £3000 on a damp proofing that might not be working. We later spoke to the company owner and he had the same attitude, we asked him if he thought this was good customer service? He told us he was a very successful business man and we would still have to pay for them to come out and check the work that they had done! We would not recommend this company nor their attitude. read more

Couldn't agree more with the above. Argumentative,abusive boss, arrogant ignorant know-it-all surveyor . Shoddy workmanship. Exorbitant estimate. Avoid at all costs. read more

We used MacFadyen on 3 occasions over the last 10 years. They made thorough assessments, explained problems and solutions in understandable language and carried out the job professionally: fast, clean and to schedule (with one brief exception). One of the jobs they did for free, admittedly a fairly minor problem. We recommended them to friends. On that occasion, they actually provided the cheapest quote because they assessed the situation properly and thus recommended less work than their competitors. There has never been an issue with any of the work they did for us. Next time we see damp, we'll call them again. They are builders how they should be: thorough, fast, reliable, knowledgeable and clean. read more

Sad, and very surprised to read the 2 reviews from 2012. I simply don't recognise the company they're describing as the one I have used recently. Water ingress from the flat upstairs meant my bathroom ceiling had to come down some months back. Joists were found to be rotten, and a significant amount of further work was required to reinstate everything. This was done with admirable attention to detail. The workman - Colin - put down protective coverings beforehand, cleaned up afterwards and was a pleasure to deal with. So, too, were the other members of staff I had contact with. My insurance company and their surveyor - who inspected the ongoing work on two separate occasions - found the cost reasonable and the work (from survey to completion) of a high standard at all points.. Since then I have contacted MacFadyen to see if they could recommend tradesmen with a similar, high standard of workmanship and attitude. Through them I was put in touch with the plumber who has since transformed my bathroom - nothing in it for MacFadyen's beyond being helpful. At no time did I ever encounter any discourtesy, arrogance or abuse. Quite the opposite. As for the review complaining about a call-out/inspection charge - this is a commonplace in many building/utility areas. If the problem is connected to work that has been done, there is no charge: I know this from my own experience with the likes of BT. I would wholeheartedly recommend MacFadyen Preservation to anyone. read more

This team are very helpful with professional advice, polite and knowledgable. They respond quickly to concerns and attend the property on time . Their workmanship is excellent and they look after your home with consideration and care. I can certainly recommend them. read more