It was time for a replacement Battery for my 2023 Nissan Armada. I called and spoke with Steven, their Service Advisor. He immediately looked up the specs for this 2023 model to insure the correct Battery for my vehicle and they had them in stock! As I entered the Service Door, I was greeted by Steven with this Red Carpet approach, friendly "hello" and as soon as I mentioned I had called about a new battery, the action began... I left Loving Nissan with a full knowledge of understanding explained by Steven about my new Battery Warranty. The thoroughness of his communication with me, certainly earned more than a 5 Star Rating!! I certainly appreciated the Time Steven spent with me, answering my questions and fully reassuring me with answers that I could understand! I want to Thank Loving Nissan for affording me this wonderful Customer Service I received, as I give a "Tip of my Hat" to Steven, their Service Advisor and the Service Department, as today, I experienced Professionalism in its "Finest hour"... What a grand Customer experience! Thank you Very Much.. Lois S. read more

This was one of the most disturbing and unacceptable service experiences I have ever had with any dealership, and management needs to pay attention to how this department is operating. From the beginning, the intake and communication process was a complete failure. I personally explained to them three different times exactly what the car was doing before any work was approved. I was clear and specific every time. Somehow, not one person remembered it correctly, and apparently no one wrote it down in a meaningful way. That alone shows a serious breakdown in basic service procedures. The dealership recommended the tow company. Steve took all of my information and knew the vehicle was coming. Then after it arrived, he acted like he had no idea where it came from. When I called the following week, I was told they were glad I called because the car had supposedly been dropped off with no information. That should never happen at a professional dealership. Then the story kept changing. For a full week, we were told it was a vacuum seal issue and that they were on the phone with an official Nissan technician walking them through it. Then Steve went on vacation, and it became obvious there had been no proper handoff because Jayce seemed unaware of basic facts about the car. After more time passed, they changed the diagnosis again and said it was the alternator. We approved the repair and paid around $1,200. The problem is that after paying and picking the car up, we did not even make it out of the parking lot before it was obvious the car was still not fixed. In fact, it was worse. The vehicle started violently jerking, which had never been an issue before it was brought to them. This is a used vehicle for our child, so returning it in a more dangerous condition is beyond unacceptable. What made this even more suspicious was that during all of this, the dealership called us twice not to give updates on the repair, but to ask if we wanted to trade the car in for a new one. We declined because we already own two new cars and this is simply a vehicle for a high school kid. While our car sat there unresolved, they seemed more focused on trying to make a sale. After all of that, they then claimed the problem was actually the transmission and quoted about $6,600. So after weeks of delays, conflicting diagnoses, and charging us for an alternator repair that did not fix anything, they suddenly wanted thousands more. The most alarming part came afterward. Before the car ever went to Nissan, another major company had run diagnostics and documented specific codes. After this dealership had the car, every single code had been deleted. We hired an actual professional who documented that process as well. That raises very serious concerns about what was done while the vehicle was in their possession. At best, it destroys confidence in their diagnostic process. At worst, it creates the appearance that evidence was removed. To make matters worse, once I started asking questions about the service cost, the price changed by almost $50. In a situation already full of contradictions, that only added to the lack of trust. We contacted Nissan and were told this dealership is independently operated and that there was little they could do other than note it on their record. That is disappointing because this absolutely reflects on the Nissan name. In my opinion, this was not just bad customer service. It was a complete failure in communication, documentation, diagnosis, transparency, and trust. I would not trust this service department with repairs, diagnostics, or even routine maintenance. Management needs to review everything, including intake records, technician notes, billing changes, and who cleared those codes. People deserve to know how this dealership handled our vehicle. read more

If I could give zero stars I would. Let me start by saying the buying experience was AMAZING but that's about as far as it went. I bought a 2025 Nissan Versa SR. I love it and it's been great until I went to Walmart one day and the brakes hit the floor. HUGE safety issue. Then the back brakes make a knocking sound when coming to a stop. I took it to Loving on 9/26 and of course they had issues getting me a loaner but while waiting for that, one of the techs rode with me and HEARD IT! He heard the noise, experienced the emergency brake barely working and documented all of it. We're gonna get it in and get you a loaner. Okay cool, right? WRONG! They gave me a gray 2026 Nissan rogue as a loaner with NO LICENSE PLATES ON IT and of course I got pulled over for that. They called me and told me "we can't get the car to replicate the sound" (remember the tech heard it) but I go up there and get the car to make the sound. Back in the shop it goes. Then I get another loaner with plates on it and 2 weeks go by. Get a call again today 10/28 and the same story. "We can't get the car to replicate the sound". So I say whatever and go up there to get my car and turn the loaner in. They had my car for a month and didn't even do so much as put it on the lift. So of course I'm driving around, brakes knocking, emergency brake barely working and I'm just waiting for the brakes to hit the floor again. Do not even waste your time and money on this place. The service department is the biggest joke I have ever seen and if it weren't for my salesman being so good I would have steered completely clear of ANY dealership owned by Golden Love Inc (loving auto group) and Nissan products all together. read more

While Mr. Biggers has been fantastic to work with and consistently professional, my overall experience at this dealership has been disappointing. Steve in the Service Department has been challenging to communicate with, as he rarely provides updates unless the car is ready for pick-up. Allen Russell in Service often appears busy and relies heavily on Steve. Although another representative, also named Allen, tried to help, by then, the situation had escalated. In June 2024, we brought my daughter's used Altima in to get a new key fob (since it came with only one). After a three-hour wait due to software issues, we left with the new fob--but with a new airbag warning light that wasn't present before. When we returned the car to the dealership in June for this airbag light issue and an A/C problem (covered under the extended warranty), we were told the airbag issue was a coincidence. They fixed the sensor, and although they claimed the A/C was fine, it was cooling again but was still unresolved. In late August, we returned for a more specific A/C issue, describing in detail how the air was blowing at our feet instead of from the vents when set to face level. It seems you need to be highly descriptive for the Service Department to understand the problem fully. Finally, after over a month, we got the car back in early October. However, it came with new issues: missing screws, a loose prop rod, grease on the upholstery, both airbag lights on (which were not on before), and a completely dead battery after only two uses. At least the A/C was finally fixed. Returning again, they addressed the screws, prop rod, and upholstery. Today, they simply cleared the airbag codes and handed the car back, assuring us it was "good to go," which didn't inspire much confidence. The battery issue was ignored entirely, leaving us to buy a new battery, presumably because the car doors had been left open throughout the five-week service period. Due to this experience and unresolved issues, we won't be returning. read more

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I have purchased three (3) vehicles from these people. Two trucks and a sports car. After the treatment I received from the short bald black guy, who told me "I have to decide if I want to sell you a vehicle". No kidding, those were his words. I want to cuss him but I won't use potty words online. I guess my 785 credit score is pretty pathetic too. Then he decided he'd try a deny-then-pressure approach to me. All while trying to act like he was doing me a favor. Well, long story short? If you want to be treated like your business doesn't matter? And like being treated like you're dirt? Even after you have bought a couple from them before? Then this place is for you. They lost me and my family as repeat customers. Forever. read more

I remember when my father took his new car I for service it was vacuumed floor mats and seat covers put on ....not today. These guys hired DEI mechanics that need to be codeled and patted o the back for the crappy work they do. After 3 visits for the same problem watching the mechanic throw fits, I watched him actually threw my engine cver under the hood not bolting anything back on, and sent it out to me as finished. I opened my hood and told them to bring the mechanic out to bolt it on properly, another mechanic came out apologized when bolting it on. I spoke with the owner who told me to give them another chance ,he said that mechanic was in the wrong and he was talked to about this....I agreed to bring it back they refunded one of the my diagnostic fees, they charged me each time for the same issue a broken hose, never took it for a test drive and then said it may be this or it may be that..... They have no clue what they are doing only following "Protocol"..... First visit they told e it was my transision and I need to spend $7,000.00 to get it fixed, I took it to another mechanc who fixed the initial problem and said I need the dealer to run a diagnostic. I did twice each time they said it was iether this or that and neither one was listed as a code from the computer diagnostics... yet they charged me twice. I finally took it in and they refunded one diagnostic fee and said the problem is a hose is cracked and they will fix it at no charge. I returned to have it replaced and guess what? I get better gas mileage now..... when I opened the hood a few days later I found that broken hose they took off under the hood The mechanic was lazy and should be fired for how he treats his customers.... Very disappointed with a business that treats their customers with such distain.... read more

Loving Nissan - Parts left under the hood by mechanic - Car Dealers Near Me - Lufkin, Texas

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I came in July 3rd at 3pm before the holiday and the service department made sure they took care of me with a fix before leaving. Thankful for the help! read more

They always take good care of my dad ! They are always doing a great job .Wonderful staff .

Due to unforeseen circumstances, i was driving my husbands 2020 Titan while he was working out of town when the check engine light came on so i took it to Loving Nissan only to have the bulldog at the service desk ask me if i had an appointment? um no if i had known the check engine light was going to come on i would have made one.. she would not even allow the technicians to look at my truck. went to the service manager and he promised me a call the next day to try to get the truck in and no one has called me yet.. took it to PELTIER NISSAN IN TYLER they got me right in and got the issue diagnosed and fixed in 2 days.. LOVING NISSAN HAS THE MOST HORRIBLE CUSTOMER SERVICE IN THE INDUSTRY..... take your car\truck to tyler!!!! read more

If you buy a brand new car from here, and something goes wrong 2 weeks later.. they will give you a "courtesy loaner." They will remind you that they don't HAVE to provide anything, it is simply a COURTESY. And don't expect a clean loaner, it will be dirty. Also, if you have questions, be prepared to ask them numerous times before you get an answer. The salesmen are not as knowledgeable as they should be. Would not recommend. read more

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Great place to by a new Nissan in Lufkin, TX. I had a wonderful experience with the knowledgeable staff and I can not wait to enjoy my new vehicle. read more

I wouldn't give them 1 star but I want people to read and be aware that these people are not mechanics or service techs. I have had my Nissan Titan since June 2022 and it's been back over there seven times for the same issue, still not fixed. Stayed over there one time for 5 to 6 weeks. They replaced the whole service department a few months after I purchased the truck and now they need to replace this one also. They gave me a loaner that smelled like cigarette smoke and I don't smoke. When I got my white truck back after it not being fixed, they changed the oil while they had it. There was grease marks all around the front wheel well and good area. Totally unproffesional. read more

I have purchased my last 4 cars at this dealership and have always trusted them but now their service department makes me wonder. This week we took our '22 Pathfinder in for an oil change and tire rotation only to be told that we need new tires and new brakes.... Uhhhhhh. This is our 3rd Pathfinder and we never have had any brake issues and not within the first 20k miles, and new tires in the same amount of time? On 50k tires? My own tire gauges don't jive. Something is off, way off. Taking it to another Nissan dealer and an outside family mechanic in Houston this weekend. read more

My 2013 Nissan Altima was diagnosed with a broken door inside the air conditioner/heating unit mounted inside the dash. I ordered and paid for the part ($930.66) April 13, 2023. At the same time the service department schedule the work for the 24th. I dropped off car as I knew it would take 2 - 3 days since it is an 11 hour job. ($1600.00) Four days later I called to see if it was about done. Waited several hours for a "Call Back" that never came! So I drove to dealership and was told they hadn't started on it BUT they would get to it. Then on the evening of April 1st. (8 whole days later) I called BUT again after waiting for, yet another, Call Back that never came, so I drove to dealership and was told that they hadn't started nor knew when they would. I decided to get a refund on the part and take my business elsewhere. read more

I took my 2007 Maxima in to have the timing chain replaced. They have had my car for over a month. They won't return my calls or give me any updates. I do not recommend them for any service. Very unprofessional read more

Service department is not friendly to the consumer. They are about getting money and not figuring out why the car messed up. I will tow my truck out of town before Igo back to Loving Nissan. If your car is rolling, keep going to the next Nissan dealership. read more

Courteous and helpful resolving a problem with my Infiniti QX80 while I was in the area visiting family.