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    Lovesac

    3.8 (61 reviews)
    Closed 10:00 am - 8:00 pm

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    Left with a material sample to match to our house - superb customer service!
    Nikki M.

    This rating is for the store and associate I dealt with, not the product itself, as it hasn't arrived yet. We just bought a new house with a giant living room and needed a big comfy couch to fill the space better than our current small set. A friend recommended a Lovesac Sactional, but with al of the options we figured it was best to go in person and touch/see/discuss with someone from the company instead of just buying online. We showed up at opening, and Jessica was there to greet us. She was kind and softspoken, and not a pressure-driven salesperson (I don't enjoy that approach which keeps me out of most in-person sales situations, so I had been dreading it). She was almost as excited as we were about this piece of furniture! She showed us each type of filling, we tested them out, and she showed us everything we had seen online and the functions. Mind you, she knew we weren't going to order that day (I explained we have nowhere to store it NR wanted to wait a few weeks until our née house is closed on so it goes straight there). She spent at least an hour with us, patiently reconfiguring the layouts with a set of blocks... and once we knew what we wanted, she compiled a quote and sent it to us via email. EASY! We had a blast at the store with Jessica and have now ordered all of the pieces. Would definitely return to this store and if we need another piece or accessory we'll just call our girl Jessica and trust she'll get it done. Awesome experience.

    They are only getting a 1 otherwise I cant leave a warning to potential buyers. I bought a leather City Sac as stated on receipt just to watch it peal blister and come apart over the last few years. Come to find out after contacting the company it was not leather! What a waist of money, shape of sac also has changed. Company was contacted to see if warranty was on, sucks for me its out and no warranty for the leather cover on the chair and ottoman, Horrible customer service did not even offer a discount on a new cover, Ovoid this place!!

    Wendi W.

    I bought my lovesac about 10-12 years ago from the retail store in Orange, CA. It is the largest bag that they sell with the smaller additional foot rest piece. I also bought the leopard print furry cover, love it so much!!! Love my bag. Problem is that about a couple years ago I noticed that it would flatten out relatively quick after being fluffed and sat in only once. So I ordered more foam thinking that was the problem. When the foam arrived, and I went to put it in, the inside liner zipper was broken. That was why the foam was flattening out, it didn't have the structure of the inside liner to hold it together. No big, I thought because the lovesac had a lifetime warranty. So I called. I was told to take pictures to show what was going on because I didn't have my receipt after all of those years. After a couple of weeks of waiting for a response to my email with my pictures I called to find out what was going on. They forgot about me. When I proceeded to explain, again, my situation and the email with pictures, they saw in my file that I was right there someone had just dropped the ball. OK, let's just fix this situation. I was told that I would have to buy another liner because the warranty doesn't apply to my situation. But on their website it clearly states that all sacs and inserts are guaranteed for life, the covers are only guaranteed for 3 years. That's fine, it's not my cover, it's my insert/liner. But nope. They won't budge. They did offer a 10% off and free shipping...yeah, not. Why can't they stand by their written guarantee of lifetime warranty? That's really bad business. I know that I will never buy anything from them even if it is in writing because obviously they don't care and are liars. Buyers beware with this business...no matter what they write or tell you. Emptor Cavete!

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    6 months ago

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    2 years ago

    They were helpful. Took their time. We were in there for 90min plus. They let us try different formats. They were patient and not pushy

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    Page 1 of 2

    Ask the Community - Lovesac

    Review Highlights - Lovesac

    When we were ready to buy, Toni at the Mission Viejo store helped us out and it was a great experience, all-around.

    Mentioned in 4 reviews

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    Comforts of Home Furniture  - Laguna Hills - Comforts of Home at our new Laguna Hills location.

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    4.5(109 reviews)
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    After we had our sofa for almost 20 years, we finally had to give up. We've been looking for a good…read morequality sectional like old one, we were going to order the one from Pottery Barn, However, their waiting time is ridiculous , the price is still expensive and it is still imported ( maybe made in China?) . I stopped by this store and Marie welcome me with big smile. She is the most patient sale associate and wasn't pushy at all. I asked a bunch of questions and I told her that I have the style in my mind already then she showed materials we can choose from. So many great options ! I went to the store so many times for a few months. We decided to go with the leather and Jackie showed our piece and make sure we are happy with it before they started making. The sectional came up earlier than we expected and it is SO Beautiful !!! We are super happy with the customer service and our new sectional! Thank you so much and sorry to take me to write this review for one year lol!

    This store is wild. Basically, envision every expensive, unique item imaginable at your rich…read moregrandparents' house. Some things are incredible pieces and many are gaudy, but still fun and cool. Expect a visit into this store to be fun and, hopefully, you find something you need or want. The owner is an older gentleman that is a character. He knows everything about everything and is a kind soul.

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    Comforts of Home Furniture  - Laguna Hills - We specialize in custom sofas. Visit us in Laguna Hills or The Sofa Shop in San Juan Capistrano for your living room needs!

    We specialize in custom sofas. Visit us in Laguna Hills or The Sofa Shop in San Juan Capistrano for your living room needs!

    Comforts of Home Furniture  - Laguna Hills - Upholstered beds and headboards made custom.

    Upholstered beds and headboards made custom.

    Comforts of Home Furniture  - Laguna Hills - Bedrooms - you choose the color, shape, size, and even hardware!  Come in to see our complete line of bedrooms!

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    The Sofa Shop

    The Sofa Shop

    4.9(69 reviews)
    4.3 mi
    $$

    Erin was an exceptional sales representative. She was very patient in showing us all the different…read moredesigns from the feet style and material to the heights to the fabrics to the pillow dimensions to the filling. She let us take some fabrics to compare at home so we could get the right color and drew everything out for us. We loved working with her to get the perfect couch. Elizabeth on the other hand was a little more difficult. We called afterwards to get some clarification and make some adjustments but she kept talking over us instead of listening to what we wanted. She remained professional, but it was just hard to convey to her what we wanted. We luckily got it sorted out and then Erin confirmed the changes the next day. Deb in customer service is another exceptional person to work with. There were some discrepancies that did not match what we wanted when we got our delivery but she was very easy to work with and quickly resolved our concerns. Overall, we love our sectional. The design with the size and color and materials fit our place to the T. Highly recommend and it will cost you so much less than what the designer places will cost you.

    This place was recommended by my girlfriend, and her friends to come here and look at some sofas. I…read moream in the process of having one delivered. They have nice chairs and sofas here at the Sofa shop. Service was great, and the chairs are beautiful. I will shop for more.

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    RH Outlet Irvine - Restoration Hardware OUTLET  Irvine CA

    RH Outlet Irvine

    3.4(65 reviews)
    6.0 mi
    $$$

    The RH Outlet store has a lot of selections, but many of the larger furniture pieces are broken,…read moredamaged, or have noticeable defects. Smaller items can still be good depending on luck, and once in a while you can find a great deal and quality piece. However, I strongly do not recommend using their referred delivery service, 123 Moving. 123 Moving was recommended by the RH Outlet store since they don't offer delivery for large furniture purchases. I contacted 123 Moving by text to arrange a home delivery just a few miles from the store. From the start, their quoted price was on the high side, but I was open to discussing it.Unfortunately, the owner's attitude was extremely rude and unprofessional. I wasn't even trying to lowball the service, yet he responded with a "take it or leave it" tone. When I offered a fair and reasonable price, he said they could deliver but only curbside -- meaning I'd have to carry the furniture inside myself. After that, he simply stopped replying altogether. This kind of customer service deserves zero stars. A professional owner could have handled this so much better -- even a simple "let me see what I can do" would have shown respect and effort. In the end, I went with another delivery company also referred by RH Outlet, and they were excellent -- great communication, fair pricing, and reliable service.Thumbs down for 123 Moving.

    This is no ordinary outlet! I needed design services and to re-do a guest bedroom! They were so…read morehelpful, assigned me a designer and I was off to the races! I got exactly the pieces I needed and they even gave me tips on size and scale of other pieces I could not source from their store! I saved a ton of money while elevating the look and feel of the bedroom in a beach vacation home. They even helped me find a delivery team for next day delivery! I will go back again and again!

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    RH Outlet Irvine
    RH Outlet Irvine
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    Lovesac - furniture - Updated May 2026

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