I was informed that I had 10 minutes to select a product and get out. If you are not going to buy…read moresomething within that 10 minute. You have to leave. Looking around and browsing is out of the question. Horrible customer service wouldn't even give a star if Yelp allowed a lower rating. Do not waste your money or your time

FIRST OFF I WOULDNT EVEN GIVE THEM A STAR BUT I HADTO TO WARN YOU GUYS! This place had horrible…read morecustomer service and defected products! I bought a product from there and went to return it because they did not watch and I could not wear them because they were completely different. They said they would not return or store credit the merchandise. This place is a scam. One shoe had a two inch strap and the other had a one inch strap , one had a floral cutout pattern on the bottom the other did not, One had grip on the bottom the other did not... and yet this store believed they were the same shoe!Not only that but I also bought a dress and it fell apart after one weekend. ONE WORD RIPOFF! . Go to Cirilla's or ambiance! ! Much better quality!

Highly recommended great store awesome products , kind respectful great customer service my #1 storeread more

It was my first time at Cirilla's and I felt very comfortable shopping there. I was pleased with…read morethe selection. April, the manager, was very generous with her time. She answered all of my questions about the products. I will shop there again.

It's a very clean store that doesn't feel seedy or shameful to enter. There's a good selection but…read moreit would be cool if they started having toys for transgender folk in stores but there's plenty of other options. Staff is very helpful and will let you touch products so long as you wear gloves. Spent $32 on one toy that makes me want to throw away all my other ones! I feel they have fair prices, some objects appear to be cheaper in store rather than online, with condoms etc. as an exception.

The woman working was just amazing! She was discreet, knowledgeable, and helpful! Just perfect you…read morejust feel comfortable talking and dealing with her! I am so sorry I have trouble with memory and names! I wish I could remember, she was an absolutely beautiful Black woman and it was late night about a month or two ago when my friend and I stopped in!?

The person that helped us was great. She was knowledgeable. The store had good prices and well…read morestocked.

I really love this store. I was in desperate need of spicing up my love life with my husband. We…read morejust have not been feeling sexual since our relationship has turned long distance. Thank goodness I found ambiance! They have amazing toys and goodies to be discovered here! I found a vibrator that was worth every penny! Now I do not feel lonely when I am away from my husband during the week! Hallelujah! Thank you Ambiance! I will be returning for more gems!

Took my girlfriend in with me and it was very chill. Only issue I had was being able to here the…read morevideos and customers in the back room . Otherwise very nice and chill location

Good service, clean product prices seem a bit high. And low selection of products.. over all at…read moreleast they were open

I was there for my first time but only for a short while . Still had fun meeting and greeting …read more Staff was very friendly and welcoming . Establishment is very clean . Theater was nice and viewing booths roomy and even had a reclining comfortable chair . Very nice extra touch . I definitely will be going back and hopefully hangout longer. Lce

Service is great, helpful and informative girls working at night. The pricing is high on pretty…read moremuch everything, and all over. Kinda rough on the wallet but im a loyal customer either way.

Just when I was beginning to think customer service was dead in sales associates! I visited here…read moreafter the nightmare of online lingerie shopping during the pandemic. Pam patiently measured and presented item after item until I got the right fit!!! I am in love with everything I bought. Sorry, no pics.. This is private,

Shopping for bras is a necessary evil for me, made worse by the fact that my size (38 G for…read morereference) is rarely carried in stores. VS has always mis-sized me and shoved me into a sister-of-a-sister-of-a-sister size and Nordstrom's did a bit better but was still off. Finally, after sizing myself using the calculator over at the A Bra That Fits subreddit, I found my size. For months I've been swearing up and down I'd get new bras but the idea of ordering a bunch of bras in 3-4 different sizes to check fit was daunting and not how I wanted to spend my time. So I idley googled 'lingerie stores cleveland' one day and among the trove of cheap lingerie stores smattered throughout the city was this place - obviously a store of elegant lingerie. I decided to pop in, hopeful but steeled for disappointment. Luckily, my preparation to be let down was unnecessary! The associate who helped me, Celeste, as amazing! I went in knowing what I wanted (underwire with unmoulded cups and one padded strapless) and what my size was, which certainly made the process faster. They do offer sizings, but since I already figured mine out i decided not to get one. Shes quick to grab some items for me to try and get me set up with a dressing room. She checked on me often (her timing was impeccable. I swear as soon as I got a bra on and adjusted and needed input, she materialized outside my door) and grabbed one bra I liked in another color. I was what I call 'essential bra shopping' - just getting what I needed to replace my current uncomfortable ones - so I didn't take the time to peruse and try on everything that struck my fancy. I'll definitely be back in a few months to expand my new collection. That all being said I really appreciated the diversity of offerings. They go up to a G in store, but they emphasized they could absolutely get bigger sizing or different colors or online exclusives online and have it shipped to the store or to you. Unlike a lot of bra places that have bigger sizes they seem to understand some of the special considerations that extended sizings have (way to many places offer them as an afterthought, with no real training on fitting them and designs that are not supportive). Plus, I found a strapless bra that actually works - that's like finding a unicorn for me! Not to mention the pricing is super fair - the bras are all around the same price you'd pay at VS or Nordstoms but I think much better quality (or at least on par with some of the higher end brands at Nordstrom's). Highly recommend this place to people wanting attractive, well made, classy lingerie and people who wear extended sizes above what most stores typically have in stock.

Location too difficult for me. Prompt service. Website is difficult to navigate and you can't leave…read morestuff in your cart to think about it because when you go back to it it's empty.

I asked where I could find bleach for private areas and the lady says "Butt bleach". I said yes…read more she points and says these two sample packets are all I have. I get both. I go home, and one is a stimulator gel. I go back to the store a few hours later and another employee is there. Will not let me exchange. I said that the lady lied to me. She refused. I ask to just buy another, but she wouldn't let me because I didn't have an ID with debit card on a $5 purchase. she says it's corporate policy. I ask for corporate phone number, she says she don't know I'm just an employee. I ask for manager she says she can't tell me that. I ask for the store phone number and she says that she doesn't have it memorized and so I say, and you don't have it anywhere? she says no. What I hate more than anything is liars. I mean poor customer service is frustrating, but lots of people hate their job. there are so many other places to shop. I will never go back to a bunch of liars with poor customer service. :(