My partner and I brought in two rings to be resized. We were told it would take about three weeks…read moreand that we'd be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn't finished because of the engraving inside my partner's ring--even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn't fit properly. That day, my partner asked for a very small adjustment--between a size 5 and 5.5 (around 5.25)--because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn't feel resized. When I asked about it, the male staff member sighed and told me to "wear it for a week and come back if it still feels loose." He also said he could resize it down by a quarter size and wouldn't charge me for it. That left me even more confused and frustrated--if it could be adjusted that quickly, I don't understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live…read morein California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael's attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you're looking for unique, personalised, high quality jewelry- that highlights independent artisans Squirrel City Jewellery is the spot. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

My car broke down near O'Reilly's and Logan was so helpful he went above and beyond what anywhere…read moreelse would do, and I made it home safley because of his help thank you so much Logan..

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

I have always had an excellent experience coming here, whether it was for guitar equipment, drums,…read morelive sound equipment etc they had what I wanted at a fair price and were knowledgeable about it

BUYER BEWARE!!!!! I purchased a mandolin from this company, Woodsy's Music Audio Video, October…read more16th informing me that it was the last one in stock. The price was great, but they do not accept credit cards so instead of outright purchasing the instrument in full, I financed it through a financing company they obviously promote at a high interest rate for I was going to pay it off next month or two anyway. With that said, I just received a notice, October 18th via email that my order has been cancelled due to no inventory. So now I probably have to deal with this Financing company while my order has been cancelled. Very frustrating for I was really looking forward to this instrument. I would not recommend doing business with this company

Stopped in today w/no appointment. Friendly tech fixed the problem on the spot for MUCH less than…read moreI expected. Will bring all future business to these guys/gals!

Excellent repair shop. Dena actually looked at the problem and made an easy repair on my laptop…read more Other shops wanted me to purchase an entire and expensive assembly -- costing almost as much as the laptop itself. I appreciate this level of service and encourage everyone to patronize this place!

very small shop and 3/4 of the store is clothes. If you're looking for a cool vintage outfit or…read morehalloween costume, you will find the pieces you need to complete your look. Not much in the way of home goods just mostly clothes

Great finds! Light-bright for 5 bucks! Go and be surprised by the offerings. Costumes too!read more

I love this art store. The owner has been in business for over 30 years and is a beautiful human…read more Kind and friendly with a great artistic knowing. I asked for her opinion on what frame she thought would go with my photo. She gave me three options, but I loved the very first one she picked. This is a top quality framing store with all the right acid free products. I highly recommend it.

This review is long overdue. I've worked with Cass to frame two pieces already, and I just dropped…read moreoff a third project with Jen today. There are other places near me that do professional framing, but none of them are as cordial or communicative. I place a great deal of weight on this. If I'm going to pay hundreds of dollars to have something framed, I want the process to be organically collaborative. At McKay Bricker, they review options, mats, and layouts in a way that informs and involves you. And they're just good people; friendly, patient, and willing to talk things through. In terms of quality and attention to detail, I have no complaints. When I brought in a mid 1900s etching, I wanted to frame it in such a way that you'd think it was original to the period. Cass nailed it. A few months later, they framed a page from an 1870 atlas. Today, I brought in a collection of army insignia. Jen took the time to find a mat that was nearly identical in color to a shirt that was issued to soldiers in the 1960s, and then did some math & design magic to make everything fit and work. Are you going to pay more here than you would at Michaels? Almost certainly. But the value you get in the decades of combined experience, the quality of the work, and the customer experience makes going to McKay Bricker a no-brainer.