Just had Joe come out and hook me up on short notice, he went above and beyond even though I had my…read moreown unit and met me at the home improvement store to pick up my unit. The install was quick and painless, the workmanship is top notch as well with everything being hard plumbed, even though they had to drain my old one the whole install took around 90 min. Cannot recommend Joe and his crew enough, I'm more than pleased.

This company is the best!!! They are professional, cost effective, and trustworthy. They said…read morethere was something I could fix myself but my partner and I are nervous about home repair so we hired them to come back out and fix it for us. I've never felt so comfortable with a company fixing anything in our house. 100% recommend them. -Wendy and Joe, State Street

The technician did an outstanding job and was very prompt. However, Roro-Rooter is very expensive…read more Check prices before you commit to the work

Originally booked an appointment for Tuesday evening, 6-10pm. Was communicated to that their…read moretechnician was at a job that's taking longer than expected. Rescheduled for 12-4 the next day. No problem. Was then called by their dispatcher at 1:30 saying their technician was 30-45 min out. After 2 hours I called back wondering where our technician was and was informed he was 12 minutes out. A call in that 2 hours we were waiting would have gone a long way to a 5 star rating. Our technician Kevin, deserves 5 stars. His service was excellent! Took care of our drain and was extremely professional.

Excellent and efficient sales process and quality products that were installed quickly and…read moreefficiently.

We scheduled routine inspection on our air conditioner. Southport added refrigerant and 3 days…read morelater our unit stopped working. Southport tried convincing me to buy new unit. This went on for days until I had a different company come out for a second opinion. The new company found that the Southport tech left the service cap off after adding refrigerant so it all leaked out!!! Southport had 3 different techs come before we got the second opinion....either it is gross incompetence or a scam!!!! You decide. I cant believe the level that they went to to try and get me to buy new unit when mine is only ten years old and worked fine until Southport came for the routine inspection. Thanks to the second opinion I have a perfectly working unit again.

Can't rate any lower, this guy put my furnace in Backwords...actually side ways! I had to pay a…read moreReal professional 6 grand to fix it. He then started a fight so he did not fix it, and blamed it on me.complete incompetence. Buyer beware

I used Top Tier Mechanical for my HVAC needs in June 2024. I had a new AC unit installed with a new…read morecoil and line set. During the installation, the line set was damaged, property was damaged and things left a mess. He attempted to give me a 2 foot piece of drop ceiling track when what was damaged was a 4 foot section, deeming this section useless. No attempt to replace the 2 damaged ceiling tiles. On top of the damage, the unit never worked properly. I've tried multiple times to have the company rectify the situation as everything is under warranty. It was never rectified last year and as of this year, the company came out and attempted to fix the issue and it did not work. I had a friend, that's works for a HVAC company, come over and check the numbers with his meter. He did not perform any work at all on the system, simply read the number to let me know that the reading wasn't within normal range. Chris, the owner of the company, told me that he was going to warranty my coil and replace it. He has made multiple lies to me with different dates and times he come out. I made sure to set aside time from work to be able to be here for him. He doesn't show up and completely stopped responding all together. I filed a complaint with the Department of Agriculture, Trade and Consumer Protection. They have reached out on my behalf and he lied to them stating information that goes against the proof I have in all of the text messages. I have all the paper trail going all the way back to June 2024 when the install happened. It's all been through text messages and I have screenshots of everything. I'm currently without a working AC unit and had to borrow window units to get by in this heat. As of now, I am out a lot of money. I have since had an HVAC company come out and take a look at my system. I was informed, and have pictures, that the coil in my system isn't the right coil. I paid for a 2.5 ton coil and received a 1.5 ton coil. This was verified via serial number. On top of the coil being wrong size, it was improperly installed without the right size pan under it causing a major airflow issue. I have pictures of this as well. When looking into the warranty, he never registered the coil only the condenser, meaning that it is not under warranty. Regardless, it was the wrong size and I had to buy the proper coil for my unit. After having these issues I looked deeper into the company and the owner has been sued numerous times under his personal name, Top Tier Mechanical and his previous company name of Fresh Air Mechanical. It is a long list of small claims and fraud cases. It's all public knowledge, so do yourself a favor and stay far away from this company. If you do not believe me, search for yourself on the Wisconsin CCAP webpage. Thank you and I hope I saved you a long list of problems and headache.

I have used Clear Flo Plumbing twice in the past five years. The first time, Bryan arrived the same…read moreafternoon I called, right after the water heater stopped working. He replaced a heating element and the charge was extremely reasonable. I was so impressed that with his promptness, work, and price that I made a note to use him exclusively, This week the water heater stopped working again. It is 15 years old and the life expectancy of water heaters is 10-15 years, so I thought I would have to replace it. I went to Home Depot which referred me to a service company 300 miles away. They said an electrical permit and an electrician would be required -- true, if it is a NEW installation. The extra $450 made me balk. I decide to call Clear Flo again, figuring there was always a chance that it might be something that could be repaired. Bryan made an appointment, called to say he would be a few minutes late. When he arrived, he immediately checked the circuit breaker (my first guess, too), then removed a small panel on the water heater, pushed a red button, and the problem was solved. Total charge: $0. Fantastic. I only wish I had more problems for him to solve

Was referred to Brian by my regular guy when they couldn't take on an urgent toilet replacement. I…read morereached Brian right away and he squeezed us in between 2 other jobs. He's a good communicator, arrived on time, and made a worrisome project go away quickly. Fair prices and easy to work with.

I have a service agreement w First Call, so I never have to wait long til they get to my house. I…read morerecently had problems w my AC not cooling the house, and I called them. They replaced the dual run capacitor, which takes about five minutes. Per our service agreement, they charged me $80 for the service call, and $150 for the capacitor and five minutes labor. I did some research and found this to be a common occurrence and price range fixing this type of problem. Although I believe the price is pretty steep, I am not horribly unhappy w the charge. I understand they have knowledge of fixing AC units that is not commonly held. I watched a You Tube video, and it is about 5 screws and a simple plug in device. I am a mechanical moron and could have done this myself. Had I known the exact problem, the part is about $25. Just sayin. I do highly recommend them, as they are quick and reliable.

I had to have a new furnace installed and it was under a home warranty program that I had and…read morewasn't really 100% confident with the choices that the warranty program suggested that I reach out to. Turns out that first call heating has a stellar crew and I am extremely happy with the work they did and the patience they had with my concerns. I haven't had to deal with new furnaces for a long time so they definitely did a good job on that. I don't know how they price compared to other shops because that's not something that you can really just look up or call and ask. After having a brief conversation with the owner on one of the issues I was facing concerning the warranty company he took the time to really break it down for me as to how they work and that my warranty company was the one that he chose to stay with. Over the years, he used to have a few others, but apparently they did not serve the customer very well (and them). I had a Lennox Elite installed and it's definitely a nice furnace...I just hope that it outlast the other brands out there. The warranty on parts and labor seem to be pretty comprehensive. What is also nice to know is that with first call heating and cooling, they have a very nice 100% satisfaction guarantee for the first year. The way that it was explained to me was if anything goes wrong at all, I don't pay a dime and they come out and fix the issue should there be one. I'll wrap this up by saying that when the crew comes out to your house to do an install, they are extremely polite, kind and very conscientious of what they're doing. I would highly recommend first call heating and cooling without a doubt.

My wife and I swear by these guys. We have a 1950s era home with the original in floor radiant…read moreheating and new state of the art boilers and controls. Building Waters keeps it run-ing shipshape. Additionally, we purchased a "split" hvac unit from them which they installed and maintain. We've found them to be prompt, responsive, respectful of our home, and fair in their pricing. Highly recommended.

I usually don't post much but when a company is this good I should let everyone know. Building…read morewaters and the company they affiliate with have to say Evan And Johnathan stand up work and my first call in this line of work is the honesty of the company. I'm not a plumber and I know this can be costly , they where honest straight forward , knowledgeable, and tolerated my dog. Thanks and great to have companies like this so close to home. Hope the boss reads this! Thanks again. Dan

Victor was a wonderful help with my kitchen sink problem. He had all parts and tools needed to…read morecomplete the job immediately. I am so grateful that the work is done and that he took the time to test both sinks for leaks before leaving.

Great quality work and professional service. They cleaned up after themselves and were able to help…read morewith another issue we had.

Needed a new furnace, Omer came the same day and explain the process in detail. He came back the…read moresame week to take measurements and was able to install the new unite a few days later. Omer worked hard for a couple of days, installed the furnace and cleaned after himself. Took care of the paperwork and warranty for us. Great service at an affordable price. Will work with Omer again.

We had some issues going on with our 14 year-old furnace. I immediately looked at the reviews from…read moreO&W heating and cooling. And I was very impressed by all the reviews all five stars. So I thought we would give them a try. Excellent service! He arrived on time and showed me everything that was wrong. Turns out all it needed was a cleaning of some wires and a condensation tube was completely frozen which he took care of immediately. He also took the time to discuss with me of something that needed to be done in the future regarding our unit. Omer was extremely trustworthy and honest! Also the price was extremely reasonable!!! My husband and I were extremely happy with this company and will definitely use them in the future as you should too.

I called in the morning for service for a blocked kitchen sink. They were able to come out in the…read moreAM for service. Service was professional, prompt and they did a great job resolving the plugged sink issue. The pricing was very reasonable especially since they came same day. I would highly recommend them for all your plumbing needs/issues!

Toilet installation went smooth. No complaints. Very quick and cleanly crew. I would recommend them…read moreand will use them again in the future.