Just had Joe come out and hook me up on short notice, he went above and beyond even though I had my own unit and met me at the home improvement store to pick up my unit. The install was quick and painless, the workmanship is top notch as well with everything being hard plumbed, even though they had to drain my old one the whole install took around 90 min. Cannot recommend Joe and his crew enough, I'm more than pleased. read more

I've used Premier for several water heater replacements (for our home and rentals as well). Always responsive, fair priced and, most important, quality workmanship. Joe is my 'go to' contractor for water heaters. read more

This company is the best!!! They are professional, cost effective, and trustworthy. They said there was something I could fix myself but my partner and I are nervous about home repair so we hired them to come back out and fix it for us. I've never felt so comfortable with a company fixing anything in our house. 100% recommend them. -Wendy and Joe, State Street read more

Sent out requests for several quotes, Joe at Premier Water Heaters was the only one I was able to complete the process through text messages and a quick phone call, a real plus when you don't want to take off of work for a repair job. One set price was quoted that included the water heater that worked for me, removing the old one and clean up, no hidden fees or runaround at all. Joe was on time, respectful, got everything done in less than 2 hours and delivered exactly what was promised. I can't recommend Premier Water Heaters highly enough. read more

The response was quick and professional as was the work done. Also had an excellent price

Joe F was great to work with. He immediately contacted with prices. The prices were great compared to other plumbers. They had appointments ready to go. When they came out, they were very polite, explained everything. Gave me tips to make my water heater last longer. All-in-all a great experience with them. read more

We had a phenomenal experience with Premier Water Heater. Within days of calling, our new water heater was installed and working perfectly. Joel and Gina went out of their way to ensure our odd situation involving a warranty replacement was resolved, when plenty of other places were unable or unwilling to assist. Our water heater was to be replaced under warranty, however we needed to have someone come to our house, disconnect the tank, bring the tank into Menards to return, and pick up the new tank. The new tank needed to be brought back to our home and installed. As this was a weird and somewhat backwards process compared to a normal water heater replacement, we struggled finding someone who was able to help us, especially at a reasonable price. Premier really went above and beyond to help. They came to our home, drove the old tank to Menards with my significant other, and waited for the warranty to be processed. They inspected the new tank before even leaving the store to make sure it was in good condition with no dents. They were even courteous enough to clean their shoes before coming back inside (it was a wintery day, and we've all had people come to work on the house only to leave a mess behind). The tank was expertly installed, as well as cutting a new hole in our chimney to ensure the fumes were exhausting the tank safely. We didn't even know our exhaust pipe was not installed at enough of an angle to be considered safe. I would highly recommend Premier Water Heater. We could not have asked for a better experience; they went above and beyond to assist in a difficult situation. They followed up with us to ensure the tank was working well and told us to not hesitate if we needed further assistance with it or had any questions. read more

I called in the morning, and they were able to give me a quote over the phone. They were here that afternoon and had my new water heater installed. Went over everything, answered all my questions. Price was exactly what they said. Would highly recommend them! read more

Highly recommend premier they Installed my new water heater in a timely manner great guys took the old one away and most importantly to me the cleaned up there mess !! read more

July 1, 2019 Spent a lot of time today, more than I wanted to on the phone, reviewing and did a lot of calling and water heater price comparing. Like almost working full time! So disappointed in Premier Water Heaters as Joel/Joe was running late because of some computer glitch and that this was the first time this has happened! He messaged me at 0713 about that and he should be here before 0800, then called me up at 0820 and still wouldn't be here for another 15 minutes or so and he didn't come the time he told me 2 days ago already!!! Not my fault! He also had a different demeanor than talking to him the other day when he wanted the job even though he said there was no pressure! So I didn't feel very comfortable with him after that and didn't think that he was very reliable and couldn't believe that after being in business for 25 years that this had never happened before! He never offered to come out on the weekend and I never was given a choice on the water heater, like I read on many other reviews! Hard to believe that they have "a perfect five star rating" the way he was talking to me and not convincing me otherwise! Something was definately off and made me feel that he already decided that he didn't want to do the job in the first place, before he even contacted me about "running late"! I had a Drs. appt. in the afternoon that I had to cancel! But he should've been more honest with me than how rude he was and left me in a bind with no hot water and to try and find another plumber that would be able to come out the same day, which wasn't an easy task! But he just didn't care at all and we didn't have any hot water for 3 days! When I first called Joel/Joe he told me a lot of things about the water heater and how much it would cost, etc. He even messaged me a lot of info on everything and what questions to ask, etc. He seemed like he was really sincere when trying to get the job and said he'd have his phone on him all weekend in case something else happened. So he set up the repair for early Monday morning and said that we'd have hot water by 1000! So Sat. night about 12 hours later the fan stopped working completely which meant no hot water! I messaged him Sunday afternoon to see if he could do it sooner! I didn't know that he did this on the weekends and he never offered that either! He said that he was fully booked as they book up fast! He wasn't very nice at all and pulled me off of his route and job list! Think he blocked me too as I couldn't send another message! I was very disappointed and this was one of those too good to be true moments! Not satisfied at all and he really put me in a bind! I would not recommend him at all! I even called him to reconsider and he ignored my message! I called Home Advisor because that's where I got his info and he called shortly after but the rest wasn't good at all! I let them know how dissatisfied I was and they put a review online but he called and told them he didn't do any work for me! So after I edited the review to add on more info is when it was taken off their website as they didn't want to tarnish their perfect score! They said that my review would be put on Premiers website which it was not! So they aren't honest either and not helpful to the customers when the truth isn't told! BTW I saw a lot of reviews that were put on there and the work was never done! He was a good talker but that was it! I've dealt enough with that kind and it never turned out right! Let the truth be known! read more

It doesn't happen often, but when it does you need a timely and reliable option to replace your water heater. I feel comfortable recommending Joel and Gina at Premier Water Heaters. While installing our unit Joel took the time to pipe it in a way that would make it easier for the next install. He didn't have to do that, but it was the right thing to do. Call PWH, you won't be disappointed. read more