Once again I gave this nail salon another try, I haven't been here in a little over a year and left a review saying how bad the service was, surprise nothing has changed. I walked in and was not greeted by anyone, sat for over 30min without asking to be helped, the workers were not doing anything and were just sitting on their phones. When I asked if I could be serviced they pointed me to Tony who was currently doing nails, I came for multiple services and was not helped. Do not waste your money nor your time sitting and being ignored, do not support this business they are rude and racist while being in a black community they show no respect for anyone who comes in their shop. read more

Lovely Nails - Workers sitting and not servicing patron - Nail Salons Near Me - Ypsilanti, Michigan

Rude staff; sub/par manicure! The communication was lacking, Save your time and money

Jennifer is the only one who can touch my eyes and Tony is the guy for nails.........................

I'm currently in the shop as we speak. I called ahead of tile to ask if they do dip. She told me yes and because the reviews were good I drove almost 45 mins to come and sit here for another 30 mins just for her this rude lady to tell me they can't do DIP on my natural nails because they're too long. Mind you their my nails they have to soak off and just dip on it. But because they're are ALL lazy they wanted to put acrylic on my nails. They are located in a neighborhood that's actually really not it either. Make sure you're doors are locked! read more

i love toni and jen for life always provide great friendly service. always do their talent to their best of ability. clean and sterilized always. never talk shit until someone goes sideways. always staffed. love them. family and i have been with them since the door opened the 1st day read more

Literally had tony stop in the middle of my set to start a new set for someone else. He made my hand bleed when removing my previous set, and said I was too particular without even showing me any colors. Bad vibes. Never been treated this disrespectfully at a nail salon in my life. read more

Lovely Nails - Nail Salons Near Me - Ypsilanti, Michigan

I love this place! They did a great job on my nails. They are always super quick and can copy any design I've asked for. They really are one of the most talented places I've seen in the area for fun designs. read more

Lovely Nails - Full set of coffin shape nails! - Nail Salons Near Me - Ypsilanti, Michigan

Well, as a loyal customer I was extremely dissatisfied today. As I was patiently waiting to see the next available tech for over an hour; another customer came in and was taken right away. I quickly brought this to the owner's attention. To was told to wait for the next available tech. Now we all know time is precious and can't be given back. So I was extremely disappointed that I was treated so unfairly. To me this isn't great customer service or even logical or ethical. It's a shame to risk loosing a valuable customer for umpteen yrs for something that could have easily been solved. Personally I will never go back nor will I ever recommend this nail salon again. Word of mouth & reviews spreads fast. -Ex loyal customer Smh. read more

They have officially lost me as a customer, tony is a good nail tech. He's the only person I let touch my nails in that salon and the only reason I stayed a customer. The last who does the eyebrows is extremely rude. They never greet me when I come in and lie about wait times constantly. I called ahead of time for a pedicure and when I got there they said they were ready to go even though I had just spoken with them. If it weren't for the fact that they're so close to my house I wouldn't even had stayed a customer this long. The customer service is pure SHIT! They are rude and will call you a difficult customer if you don't like your nails and want them fixed. DO NOT GO HERE!! read more

Very disappointed with the lack of ownership for mistakes, disrespect given to customers, and refusal to be understanding. My friend and I arrived and explained what we each wanted. I wanted a gel manicure with a design and almond shape on my regular nails (they were extremely grown out so it was so doable as I've done before) I showed them exact pictures of what I wanted many times. The nail tech asks me if I want my nails cut and I say yes because they were very very long and I mistakenly assumed she would cut them to make the shaping easier for her. Before I know it, she cuts two of my nails too what already seems too short to make almond shape so I remind her and show she the picture AGAIN so she wouldn't continue. I ask her if she can make them more almond and she begins to be upset and brings out acrylics and said she is doing acrylic tips. I was so confused I told her I didn't want acrylics I only wanted a gel manicure. At this point my nails are short and square so I tell her if she is adding tips to extend my nails I am not paying for them because I explained what I wanted since the beginning. the manager comes and says "why didnt you tell her to not cut your nails?" automatically blaming me for her employees mistake. She then says adding tips will not increase the price so I said okay go ahead and add the tips. long story long, I get no manicure at all, what I thought would be an extension to my nail becomes a full set of acrylic nails that I specifically said I did not want. I remain calm and respectful despite my irritation so I push through it and trust that it wont be so bad. The design nail tech finishes my nails and when I tell you it was soooo poorly done I was just in shock. All I wanted was a double French. super simple, easy, low maintenance. As I go to pay, I explain to them I do not feel satisfied with my nails and do not feel comfortable paying for them. I would pay for my pedicure but I could not pay for the terrible acrylic set that I never wanted. the manager gets defensive and says "why Don't you like them, they are so nice" and I respectfully decline. she then says if I really don't like them they can take them off and I tell her I just want to go home and be done with this, I already wasted my time. she assures me it will only take 10 mins so I sit down. They begin to cut my nails and the angry nail tech doesn't care about hurting my natural nails even though I asked him too. The manager comes up to me yelling and says "you're so pretty but wow you're so picky. why didn't you tell us to fix the one you didn't want why did you make us them all off!" and a bunch of other stuff. 30 minutes later and everyone is ignoring me so I respectfully ask if someone can finish my nails so I can go home because I was told it would only take 10mins. The manager comes to me and said no this takes an hour. So I say "why did you tell me it was 10 minutes then?" So she speedily files my nails, and doesn't remove the full acrylic And tells me to leave. I told her I would be writing this review and that it was unfortunate she was the manager yet treated customers so poorly. Any sense of kindness and ownership for making a mistake and I would have understood and even offered to pay half price for the nails, but add a UNlovely job with far from lovely customer service and I could not. I added a picture here of how my nails were left broken. if you go here, please overexplain yourself and triple check because if THEY make a mistake, it will be your fault and you will not be accommodated. I can't imagine what would've happened if I would have matched their aggression. Definitely never coming here ever again, respectfully. lovely nails is not worth it. read more

This is the first time leaving a review for something but felt compelled to since they only have 1 review thus far. Lovely Nails is not at all what you expect when you walk through the door. They have you sign in, ask what you are getting done and have you wait if they are busy. I went on a Friday night and they were all busy with several customers waiting. I kept myself busy looking at all of the nail art they had up. After about 10 minutes they called me back. Jennifer was my technician, there were some problems at first with her understanding what I wanted; that is the only reason I am giving them 4 stars. I let her know that I wanted my old gels removed since they were put on poorly and almost grown out. Then I wanted a gel overlay on my natural nails to keep them strong since they are so long. I had 2 nails that had broken and I wanted a sculpted nail tip so it looked more natural. Like I mentioned before, it took a little bit to get her to understand, she thought I just wanted a fill. Once I explained why I didn't, she was on her game. She does beautiful nails. The sculpted nails are gorgeous, you can't even tell they are a "fake" nail. Then I went to Tony for a simple airbrush design so I can show off my nails still. They look great! Tony has such a great personality and does some amazing work. When I walked in, I did not think I would come out with the caliber of service I received. They are very nice and do fantastic work. I also had the pleasure to sit next to Ivy, she does some great nails as well. While sitting to get my nail art done they sat me down and there were 2 huge books of nail art they had done in addition to the nail art already out for you to look at. Great place, I will be back again! read more

Went to get my eyebrows waxed, I asked the lady was the wax clean (I have sensitive skin) and she said yes. The next day my entire face was broken out. I'd never recommend them to anyone. I'm headed to get my money back read more

This place is great. They stay open pretty much as long as they have customers and are always willing to squeeze you in. Plus I got a fill with gel polish for $25! read more

So unprofessional. I signed in and I wasn't greeted, I sat for 15 minutes after Tony (the owner) tells me that I'll be "waiting a while." I got up and walked out. It's not worth it, take your money elsewhere! read more

I use to go here Tony wife'was very rude to mom & I was very much disrespected Tony jus sat there so he is as bad as his wife ....