I've been coming to Lovely Nails for probably over a year. I was recommended by a friend to try them out. After all this time consistently coming in every 3 to 4 weeks sometimes twice in a month. I think I deserved better customer service than I last received. Originally I received aryclic pink and white ombré full set that cost me $50. 3 weeks later I came in for a refill. The owners wife, who did the full set for me. Told me it would be $30 for a refill if I wanted ombré and $20 for a regular polish change refill. I come in 3 weeks later to get my refill and a pedicure. My pedicure was fine as usual. When I sat down to get my refill, I received the worse customer service ever. This was from the owners wife, needless to remind you. I asked her to removed my cuticles and she said it would be an additional $5 for my cuticles to be cut. She said cuticles are included in manicures only. I of coursed questions her, because for as long as I been getting my nails done this was always included in the refill service. So, you telling me all the nail salons I been to was cutting my cuticles complimentary? Mind you she didn't cut my cuticles when she first did my full set so this was my friendly way of reminding her. She then brings out the pink powder and I told her I don't want the pink powder I just want the regular simple refill, hits why the OPI color was brought to the table by the pedicurist. She didn't remove the powder as I asked her to. She said if I wanted the powder to be removed. She would charge me again as if I was receiving a brand new full set. Which was a lie again. Finally, I was exhausted of someone trying to take full financial advantage of me. I then said I need to try a new salon because it's not worth it. She then proceeded to tell me I could leave now. After she only shaped my nails and didn't even clean the bottom of my nails which I pointed out at that very moment. I told her, she was losing her mind (which she was) and she would finish my nails. Filled only the space in between my nails, painted over my ombré which she charged me $20 dollars for, basically a polish change. She put one coat of polish and then proceeded to ask me if I wanted a second coat. Excuse me... duhh!! It always been base, 2 coats and then top coat. I went in the very next day because I messed up a couple nails that didn't completely dry. She immediately said it was going to cost me. Didn't even let me finish or see what the issue was to begin with. I refuse to argue with her again, asked one of the manicurist to fix it for me, sat down and dried my nails. Before I left I asked what was the price, her husband said no charge. Mind you, I came in multiples before to fix smug polish the very next day and NEVER she said it was an up charge or every tried to charge me for this. I never negotiated prices or ask for a "free" service but simply wanted her to fulfill the price of the service provided. Nor do/did they have $5 price for cuticles on their big board of pricing at the entrance of the store. I felt impelled to share my experience especially after having such a long report with them. They lost a regular paying/tipping customer because the co-owner wanted to be greedy for no reason. read more