Hannah Jane is truly exceptional! Even though we live in LA and have plenty of Louis Vuitton stores nearby, Hannah is always the person I reach out to for the latest, freshest, and most timeless pieces. She remembers our style, preferences, and somehow every detail about us. On our recent visit to Wynn Las Vegas, my wife fell in love with a sling bag, but we decided not to purchase it. With my wife's birthday coming up, I reached out to Hannah - and she remembered the exact bag! She had it packaged and shipped right away and kept me updated throughout the entire process. Her warm professionalism, attention to detail, and genuine care are second to none. LV, she's a keeper! read more

It might be the biggest LV store in Vegas but it also comes with the CAs having the biggest attitude for their shops in town. I'm not sure if it was an off day, but it was not a great experience overall on this last go-around. I've shopped here at the Crystals before and have shopped at LV all around the world, this was probably the worst experience to date in 14+ years shopping at Louis Vuitton. I still ended up purchasing the items I needed, but it was very reluctantly due to timing of the trip, etc. read more

My go to for all of my handbags! The staff here are always super helpful, friendly and courteous. They are always helping me find the exact bag/wallet or piece that I am looking for and I have never left disappointed. They make having repairs done on my bags super easy. Conveniently located in the fashion show mall off of the strip, so that is always great. read more

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Quality/Quantity - Service is never the same without my wife. The sales people can tell a mile away when she enters, that she is the one (out of us three) that will spend the most $$$, lol. Found a few items that we actually liked, but am patient and will not buy until we are back in France. We mainly now just buy this brand for gifts for others. And shop in HI and France for our products to save $$. Lots of Tiffany themed displays, see pictures. We are not customers of Tiffany anymore... We had a major service issue in the past. Atmosphere - One of the larger locations; I miss your art installation... Glad I was able to take my daughter and friends in the past. Service - 5 stars. No one approached us when we entered. If my wife was here, it would have been a different experience, lol. Not sure who was my wife's regular sales person. Anyways, then Natalie found us and was very professional. Great service. Price - Expensive. Owner Comment - Congrats on your success since 1854. 2006 to 2012 - Most valuable luxury company. They are in so many luxury industries - Fashion, leather goods, wine & spirits, perfumes, jewelry, retail, cruise, and others. LVMH controls 60+ subsidiaries with 75+ luxury brands. 2021 - Most valuable company in Europe. At one time, recently, Bernard Arnault was considered the richest person in the world. read more

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I mean, its a louis vuitton store. They are all the same wearing their black and hardly making eye contact with you if they think you're not buying. There's security outside and hardly anyone inside. I just don't see anyone buying purses anymore in vegas. Its too expensive and no one is winning. When I go to LV in San Diego and Orange County, its always so busy, but the 2 LV here are not. This place and like other LV carry new season items. The selection doesn't seem much as to why I always buy online. The store is always kept clean and its very professional. As always, its alway a joy just to peruse the new collections. read more

i was able to finally purchase my first LV on my own! i was so thankful for my sales associate, she really topped the experience off with her great attitude. everyone in this store was so sweet and i was complimented on my tattoos! it's nice to see people are really down to earth and support their coworkers. read more

Purchased a bag here 2/23. Fall out of love with bag went to resell it. They could not authenticate the bag!!! Called the store and they cannot help. Said to call carrier repair service yet could not give me a number. Is this store selling fake bags? I still have my receipt. So so disappointed read more

Staff won't help you even when you ask them too. I went in there was one guy that was polite and another girl that finally did help me that was polite but I literally had to ask for help maybe 3 to 4 times and one girl just said she was going to put a used water cup away and come back and she never came back. That whole experience took much longer than it needed to. I guess they're trying to play hard to get, but it's a little much. read more

I was on a mission coming here especially after trying out the outlets and shopping on the strip and not making too many memorable purchases. LV at crystals was my last shopping stop before leaving Vegas and I am glad I went to this location. Months before coming I researched a couple of styles I wanted to see in person. Showed up a tad bit early before 11am so I walked around. Lots of luxury stores and the center was clean. Doors opened right at 11am. When I came in I was greeted rather quickly, but I told the SA I wanted to explore on my own first and would circle back. This location is suppose to be the biggest on the strip. It's 3 levels high and a good amount of stuff on the floor. After exploring on my own I went back to the first floor to get help. Bruce offered me a drink and ended up helping me the rest of the time I was there. I was there from 11am to 1230 pm and I really did not want to leave empty handed. Bruce was patient with me. I showed various pictures of what I wanted and he showed me some other styles too. We talked throughout my stay and after trying a handful of styles, I narrowed it down to one I thought would make me most happy. It was a fantastic experience working with Bruce. He is personable and goes above and beyond to make sure he doesn't miss the little details, which I think any customer would appreciate. He even checked for quality between 2 of the same bags before wrapping one for me. I am thrilled to be welcomed to the LV family and can't wait to wear my purchase with style! Worth the time and money invested! read more

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The reviews for this location are very on point. The only reason I am giving two stars is because of the wonderful customer service I received, once I finally received it. During the pandemic, I shopped online a lot. I found this basic Pochette bag that I absolutely fell in love with on the Louis Vuitton website and it was $500 but out of stock. So I was on the search for years trying to find this bag to purchase and this location had it! .i was at a different Louis right before this one, who had the bag in stock but sold it within the couple of hours I had initially inquired about it. We were not planning on visiting this part of the strip but because of this bag, I was on a mission. It was cool because I have not been to this specific area of Vegas yet. This location was way less busy than the previous location. Upon entering, absolutely NO ONE greeted us. Since I knew exactly what I wanted, I did not browse around. I did observe several employees located around the store doing nothing but socializing with each other. There were one or two assisting customers. Maybe about 10 minutes into waiting, Ula came over with a smile and offered assistance. I expressed my gratitude and informed her we were waiting there for a while with no acknowledgment. Ula apologized and offered us some sparkling or flat water. Upon returning with our waters, I informed Ula what I was looking for and she immediately went to retrieve it. It was probably the quickest and easiest sale that store had and I am so grateful Ula was the one to receive it! The only reason for the 2 stars was Ula. read more

Big thank you to Phoebe & the LV Team for their excellent customer service. Will be back again soon next time I'm in town.

Amazing staff! Always helpful and courteous.If an item is not in stock they will quickly locate the item for you.

This LV at Crystals is huge and nice. It's three levels. I walked in at the second level. Danielle greeted me and was ready nice. She asked where I was from. She told me that this was one of the biggest LVs in the country and because of that they had in a lot of stock. I love the circular staircase with the LV motifs hanging from the center. The setup at this location is fantastic. It's easy to spot the different sections. read more

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The manager here is horrible. Had me walk around and shop for 45 min just to tell me at the checkout that my original exchange had been worn and i couldn't make the return. Mind you it had never been worn only tried on in that exact store when they sold it to me. It was in the original bag and cover with the receipt. Super unhelpful and very rude wasting my time for almost an hour for no reason. The main guy helping me around the store with jewelry and shoes was amazing he was the only part that made my experience here good. read more

I had no intentions of buying anything unless they had one specific clutch. Of course they had it! The girl following me around was very friendly and provided great customer service. This particular location had a nice variety of luggage, shoes, purses, and clothing. My friends and I were in and out with our purchases within thirty minutes. read more

Louis Vuitton - Leather Goods Near Me - Las Vegas, Nevada

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Not what the brand it used to be, purchased a wallet exactly 1 year ago and the edging is already falling apart. Wallet is barely in the pocket, it's always in my drawer at work or on the tv stand at home. Contacted LV and was quoted $195 to redo the edging read more

Louis Vuitton - Edge falling apart after 1 year - Leather Goods Near Me - Las Vegas, Nevada

Welcome to the largest LV boutique in North America, and if you want the grand tour, then ask for Melissa Morelli who has the 411 on all things Louie. Any fan of the brand is sure to be regaled by the variety and sheer beauty of the items on each of the two and a half levels which comprise the store. Elevated shoes, bags, scarves, dresses and steamer trunks litter the showroom, and it all has a history that Melissa can recite. Bon appétit! read more

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I have been coming here for a couple of years. And have purchased a few items. It was recently my parents anniversary in July, and I contacted the main mall, since no one at the actual store ever picks up the phone. I wanted to buy my parents matching wallet and purse, but the male and female attendants did not allow us inside. Apparently they close at 8:00pm on Sundays... Even though the website clearly says 9:00pm and the Mall themselves says 9;00pm. The other stores Gucci, Prada, all closed at 9:00, so why would anyone think differently. I politely asked the staff to allow us 10 minutes and we would buy something similar to what we wanted if they didn't have it. They said no, on my parents anniversary, to my parents face, even though it was basically a guarantee purchase. The gentleman said we could come back tomorrow , and frankly there is no way in hell I am going to buy anything every again from that shop. I'd rather go to Belagio or Caesars. To everyone reading this, I understand there are times and schedules, but to allow someone to travel that far and say no even though they clearly say open is wrong. The world deserves more courtesy and Apparently even after a year of being closed, the staff at LV Crystal Shops just don't need any business apparently. We went to the Bellagio afterwards and were created with kindness. We bought our things and we're happy. Hey, to all staff members of any place that does not learn how to make exceptions, we no longer feel bad for any business you have lost. Please update your hours on the internet and have some accountability. read more

Walked in impromptu while walking. Dressed casually without intention of buying anything. Sarah was super friendly and patient. I went in need of a crossbody purse with no prior research. She showed me different options and ended up walking out with one. I didn't feel pressured to buy one and Sarah worked at our pace. Loved this experience. read more

All I wanted to do was stroll around and ended up getting this set.:)) Like F it- life is too short buy the bag. Everyone was friendly and helpful. So many options and in stock. Pleased with my purchase. The place is magnificent:)) read more

Louis Vuitton - Leather Goods Near Me - Las Vegas, Nevada

I ordered online for pickup, I went to the women's department since the online system doesn't indicate men or women or watch level ! I showed the associates my order email. They assumed since it was a men's cap then it's in the men's department downstairs. I went down to that department and no one had a clue . I felt like a fool! They sent me Bach upstairs to retrieve my item . Never again ! read more

I've purchased a couple of bags at this location. Large inventory and so far the sales reps who assisted me were very nice and patient. This last visit Sarah helped me. I was contemplating and couldn't make up my mind and she was just very nice and brought all the bags I wanted to look at. I will definitely return as often as I can. read more

Louis Vuitton - Leather Goods Near Me - Las Vegas, Nevada

I was looking to purchase a bag online but was not possible so I went to the LV store on the strip and found the exact bag and wallet in stock. I love the bag however I wanted something a bit smaller for going out so I ordered a bag online but when it arrived was tiny barely large enough for my keys and phone. Off to the lv store again I returned it and bought another small bag and card wallet but I really was not pleased with it so again I returned it. This trip I found the perfect bag I wanted it to match my 1st bag purchased and the wallet had to fit in as well. Employees were so nice and not upset with my returning and repurchasing. Love this store. So now I am the proud owner of 2 perfect bags. read more

Louis Vuitton - Leather Goods Near Me - Las Vegas, Nevada

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My sole purpose of visiting LV in Vegas was to get the key pouch in damier graphite. While waiting in line I was surprised to see this store was pretty big. The other locations I've been to, which hasn't been many, were fairly small compared to the flagship store in Paris on Champs Élysées. When I entered the store the SA informed me it's the biggest store in both North and South America. This store has furniture and luggage and a little bit of everything compared to the smaller LV stores I've visited (hence that's why it's so huge). I wanted to browse the store, but because of Covid the escalators were roped off. During my visit I learned about custom pastiches that can be placed on some bags, which was nice to know thanks to my SA. Because I knew what I wanted I was in and out of the store in 30 minutes. read more

Louis Vuitton - Félicie pochette in epi leather! - Leather Goods Near Me - Las Vegas, Nevada

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Very disappointing SA experience. We came back to this location due to prior good customer service. But we came in on a weekday and was browsing for small leather goods, I mentioned to SA if he can show me the what is available, but he pretty much just brushed me off and advised to look around. At that time, they were obviously not busy, but this guy SA would rather chit chat with other SA and not show any products. We ended up going to Chanel instead where we had a much more welcoming purchase experience! If I ever had to go LV again, I would rather go to a different location. read more

Not gonna lie, Louis Vuitton is my absolute favorite luxury store. Obviously not a store that one can shop at every week or month though, as it is very pricey. Needless to say though, my husband does spoil me with bags every so often for special occasions. This past weekend for Valentine's Day was one of those days. Upon entering, we had to wait in line to account for COVID safety standards and maintain social distancing. Once we entered though, Yuri took excellent care of me. I told her what I was looking for, and she immediately found the items I wanted. We talked a lot about the bags I already have, and ones that still need to be added to my wishlist. As I mentioned, my husband spoiled me for Valentine's Day, and with Yuri's help, I went home with Alma MM. read more

Louis Vuitton - Leather Goods Near Me - Las Vegas, Nevada

Sarra is best in class! She's personable, informative, and gives her clients a memorable experience. If you are looking to buy. Having worked in sales for over 20 yrs, Sarra is the person you desire to send referrals too because they will be in great hands. Management - applaud Sarra. She is AMAZING! read more

I used to always go to the Caesar's Palace location, but this location is honestly so much better because it's just shopping. You don't have to walk through a casino and all of the tourists to get to the shoppes. I love this location and the staff. They have men's downstairs and women's upstairs. The staff at both locations are so sweet and helpful. I couldn't decide on which wallet to get my husband and they were so patient and kind. I got my perfume refilled and they still offered me drinks even though I was doing a small purchase which isn't always the case at these luxury stores. I came back a few days later to buy a purse with my husband and it was the same great level of service. I really enjoyed my experiences at the women's and men's stores. I need to go back now to buy the second purse I liked and some bandeau scarves for my bags. I know it's expensive, but to me these items are worth it. Even my husband who hates shopping agrees that LV is steps above the rest in terms of service and value. read more

DON'T WASTE YOUR MONEY ON Louis Vuitton trashy goods. I purchased a pair of pumps four years ago I wore the shoe twice. The second time I wore them the hardware fell off on one of the shoes. I don't know when or where it fell off, when I got home that's when I noticed it. Not only is it embarrassing I am disappointed with the quality. You expect a certain level of quality along with service when you purchase something at a high price point. I called Louis Vuitton customer service and they directed me to the store. I arrive at the store was told by both managers, Louie and Rebecca that there is nothing they can do to fix my shoe. They informed me they don't have the hardware to fix it because I purchased the shoe four years ago. I asked where can I take the shoe to get it fixed myself, they were clueless as well. They didn't offer any kind of resolution for me. I am highly disappointed and dissatisfied that nothing can be done to resolve this issue. It's poor customer service and poor quality control. I really believe from this experience that Louis Vuitton has there products made in China. Google "Chinese manufacturers exposing luxury brands". There is no excuse for my shoe falling apart so easily. To make matters worse they didn't offer any kind of remedy for this problem. Louis Vuitton lost my business, hopefully they will loose yours as well. If you are looking for quality that will last you should spend your money elsewhere. Bottega has quality goods and they provide a life time warranty on there goods. They are a good company that values their customers. There products are actually made in Italy not some sweatshop in China. read more

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The customer service at this location is 10/10. Popped in around 5:30 PM before dinner. It wasn't extremely busy which was refreshing. McKenzie was my CA & she was so fun & kind. I ended up leaving with a stunning piece to add to my collection. I'll definitely be stopping by this location again during any future trip. read more

Stopped in this LV flagship store located near the Aria. I have not been to this particular location and wanted to see the new styles for the year and season. It has three floors, well lighted and presents its products well. As you walk inside, there is a lovely lady who walks around and offers customers a bottle of Evian water. I have been thinking of purchasing a new LV bag, but this time I wanted leather in red and not the usual canvas ones that I already have. I was walking around looking for the Felicie Pouchette and finally found it on the third floor but in black and tan. One of their staff employees named Mason approached me. I asked him what I was interested in looking at and he said that they didn't have it in red, but when he checked inventory, it said there was one. The other local LV stores didn't have it and there was one in San Diego and Beverly Hills, but not sure how long those would last. He was having difficulty finding it and even asked for other staff employees about it and here I saw 3 people searching . I felt bad and said it was okay as I didn't want them to waste their time. Mason wouldn't give and and he found it! Mason really made my experience at this store very pleasant and he made me feel like a valuable customer. I will definitely have my friends look for him when they are in Vegas and in search for a new LV handbag. read more

Louis Vuitton - Front of store - Leather Goods Near Me - Las Vegas, Nevada

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Years of shopping in Paris and Santa Clara stores and VIP for years, Nicole at front door refused to let me even offering to show her my ID. Awful and huge disappointment. Guess I won't come here anymore. Service horrible. read more

On a recent vacation I stopped in to purchase a key pouch M62650 for my mother. Customer service here was fabulous and they brought out water while I waited in line for my partner and I. The lady checking people in even recommended mens cologne and sprayed samples as I waited. I was then assisted by Marisa, she was friendly and very helpful recommending alternative products I had never seen before like the Card Holder Recto Verso M69431 and giving me tips on how to land some of those harder to get items on my wishlist. I will for sure be back to this location and look for amazing assistance from Marisa again. read more

Louis Vuitton - Inside - Leather Goods Near Me - Las Vegas, Nevada

This location has risen to the top of vegas locations for me.. Service was great and selection of in stock items where great. Wife was able to score the last pair of shoes in the country on some limited collection... Will definitely return to this location... read more

I shopped at the City Center location on my last two trips to Vegas, both times on a Monday afternoon. On my first visit I waited in a line that went around the corner and in my estimate it was approximately a 15-minute wait - not too bad. I was looking for a Damier Azur piece from this year's Xmas animation collection and Bruce helped me secure a Victorine wallet in the Hollywood design which I love - thanks Bruce! He was professional and let us take our time, showing us items that we requested to see. No pressure to buy either but also made it clear he was interested in doing business with us, which isn't always the case in these high-end stores. On my second visit I made an appointment with him and was able to go in after checking in at the entrance. I gave Bruce a list of items that we were interested in ahead of time and he had them ready to go, but there was one item that he missed. He was very apologetic about it though and was able to help me locate it at another store on the Strip. In the end, I was able to purchase it and was happy to have secured that piece. Also on that same visit, Bruce again took his time with us to show us different items that we requested to see and was super friendly, engaging in conversation with us while we shopped. Other things to note: the store itself is large (multiple levels), so it's not hard to social distance inside. It is also very bright, brighter compared to most other LV locations it seems. The location isn't bad, just a pedestrian bridge across from Cosmopolitan and right next door to Aria. Overall pleasant experiences here and glad to have found someone to help me with my LV shopping needs when I'm in town! read more

Louis Vuitton - Took a picture of my Victorine wallet (thanks Bruce!) in my hotel room right after purchasing it :) - Leather Goods Near Me - Las Vegas, Nevada

My husband and I went shopping here after dinner. There are 3 floors to the store! The woman helping us was so kind. I wish I could remember her name. If they don't have a specific item you'd like, they can order it. However I found a few pieces here that I wasn't able to find back home in Dallas! Definitely a great place to stop in if looking for a gift read more

Louis Vuitton - Leather Goods Near Me - Las Vegas, Nevada

Today was my first ever visit to a Louis Vuitton store. We have several locations here in Las Vegas, but I specifically sought out the Crystals location so the whole experience would be special. I met associate Oliver Edelen who helped me with the specific wallet I wanted to purchase. He was genuine and personable. I'm sure the wallet will quickly become a treasured favorite and today's experience will only enhance this. Thank you Oliver. read more

I had a great experience once again at this store! Love Andrea and the service she provides! The store is absolutely beautiful and such a great variety of products. read more

Wanted to leave a review specifically for Christine who gave us such wonderful customer service during our visit to this location. She was such a pleasure to speak to during the entire interaction and even found the cutest shopping bag with a heart detail on it to put my purchase in. Christine took time to give us tour of the different furniture pieces inside the store, and you could tell she really cared for the brand. Next time I'm in town and wanting to make a purchase, I will for sure be booking an appointment with her. Thank you Christine! read more

Louis Vuitton - Leather Goods Near Me - Las Vegas, Nevada

The service was amazing and we were greeted upon entry and given assistance. There was a vast amount of selection. Along with good value and pricing. read more

Louis Vuitton - First floor - Leather Goods Near Me - Las Vegas, Nevada