The specific bag I was looking for wasn't currently available in store. One of the sales associates told me it would take "a few months" before the bag would come in so I proceeded to put my name on their wait list. They take your credit card information. I asked the sales associate specifically if she could give me a call before charging my card, and the sales associate was agreeable to this.
Two weeks later I noticed my credit card was charged when I logged into my online banking app. I was looking at my call logs on my phone, and noticed I had a missed call from a name that I didn't recognize. The West Edmonton Mall Louis Vuitton location proceeded to charge my card without speaking to me on the phone, when they were agreeable to calling me and notifying me when the bag was in store before they would charge my credit card. I did not see a voicemail left on my phone either. I was disappointed that they would charge my card without actually speaking with me on the phone first, when they were agreeable to this.
I called Louis Vuitton customer service asking for a refund, and they said they would email the WEM store location to get me a refund. The WEM LV store then proceeded to call me the next day, asking for me to come into the store to "make sure" my card was the right card before they refunded me.
I proceeded to go to the WEM LV store location, and the person who helped me out sounded judgmental and condescending, asking me "Who called you? You didn't ask their name?". Thankfully I was able to get my refund but I was very disappointed with this whole situation. I have never had an issue with any other LV locations. read more