Let this be a warning for prospective customers: we got scammed by an employee who was supposed to be helping us, and the company has done absolutely nothing to remedy the situation.
I brought my groomsmen to this Sherwood Park location to buy suits for my wedding. After fitting, we all ensured 100% that each suit was written down with the correct specifications. Their new system requires all orders to be placed on their one in-store iPad, which took over 5 hours to place orders for our 5 suits because the store was slightly busy and they only had ONE tablet had to be used to order suits for everyone in the store. The employee helping us ordered the suits for us, we just had to input our credit cards.
The scam was that multiple suits were ordered wrong, and I dont mean slightly wrong, I mean not even close. When we tried to order the correct suits, we found out that they are sold out. We were told by the manager of a different location that this is not the first time this has happened and they know why: this employee didnt want to lose his commission by telling us our suits are not available (in case we decided to go elsewhere) so he just ordered something random to secure his paycheck.
After contacting both the sherwood park location as well as customer service, they did not seem to care at all. They told us more suits would be available in a month and they would hold the correct suits for us so we could get them right before my wedding. When the suits did become available, they did not hold any for us and said they have no obligation to because the incorrect order was placed online. Keep in mind that the employee ordered them ON THE TABLET IN THE STORE. Absolutely disgraceful treatment from the employee, manager, and customer service
TL;DR SAVE YOURSELF FROM A HUGE HASSEL AND GO LITERALLY ANYWHERE ELSE read more