My fiancé and I had AQ Jewelers make my custom engagement ring. The whole process was super easy. I…read moreshowed Stephanie and Andrew what I wanted, they coordinated the pick up date with my fiancé, and sent us the CAD drawings for final approval. It's such a stunning ring, and it's exactly what I wanted! Stephanie is amazing at crafting beautiful and durable rings. I also bring my ring in for cleanings and tightening whenever I need, and there's no cost for that since I got the ring from AQ. My fiancé and I just went back to order our wedding bands. Highly recommend AQ Jewelers!!!

I trusted Stephanie with resizing several sentimental pieces of jewelry--three rings and a…read morebracelet, including a family heirloom that belonged to my great-grandfather. When I first met with her, I asked if it was even possible to make my great-grandfather's ring a few sizes smaller. I specifically asked whether resizing it would affect the stone or the integrity of the ring because it was an antique that had been in my family for years. I explained that I had waited a long time to have it resized because I wanted to make sure it was done correctly. Stephanie assured me it would be "not a problem." She told me to trust her and to read all of her good reviews. I told her that her reviews were the reason I chose her business. I also explained that I had never had jewelry resized before and asked several questions about the process. She told me that she needed to cut out the extra silver from the band in order to bend and make the rings smaller, then soldering them to melt the metal back together. I was excited to finally be able to wear these pieces, and she made me feel confident that they were in good hands. After examining everything I brought in, she told me the work would take about a week. I told her there was absolutely no rush because I wanted to make sure she had plenty of time to do the work carefully, so I actually left my jewelry with her for an additional week. She was pleasant at the beginning of our meeting but then became noticeably snappy, repeatedly reminding me that I would need to bring the yellow receipt to pick up my jewelry. That was understandable. When pickup day arrived, I called a few times. During my first call, she sounded busy and told me she wasn't finished working on my rings but that they would be done by closing time. She said she would call when everything was ready, and once again reminded me--rather abruptly--that I needed to bring the yellow receipt. As closing time got closer and I still hadn't heard from her, she finally called to say my order was ready for pickup and again reminded me to bring the yellow receipt. I assured her I hadn't forgotten. When I arrived, she informed me that one of my rings had not been resized to the size I requested because she "didn't have enough time." This was confusing since I had already given her an extra week beyond her original estimate. It made me wonder whether my order had simply been forgotten. She told me she had just finished working on it. I asked why she hadn't mentioned over the phone that one ring still needed more time. She admitted she should have told me and said she would take care of it. Unfortunately, the ring she needed to resize again was the one that had belonged to my great-grandfather--the same ring I had explained meant so much to me. Having to resize it a second time was very concerning because repeated heating and soldering can increase the risk to the stone and gradually thin the silver. I left the ring with her for additional MONTH. When I got it back, it was still too big, and the silver had been soldered and buffed so thin that I'm honestly afraid to wear it. If Stephanie wasn't confident that she could resize these pieces properly--especially a sentimental family heirloom--she should have been honest with me from the beginning. I would have appreciated her telling me the job was beyond her comfort level or expertise so I could have taken my jewelry to someone else. Or chosen not to have it done at all. Instead, she accepted the work, assured me there would be "no problem". Overall, I am not happy with any of the resizing work. The seams on the resized bands are not smooth or seamless, and the workmanship looks rushed rather than carefully finished. Stephanie asked whether I was happy with my rings, and I honestly told her I wasn't. She tried polishing them to make them look better, but they were still uneven and bumpy. Another issue that disappointed me was that I was never given the silver that had been cut from my rings during the resizing process. Since this was my first time ever having jewelry resized, I didn't know I should ask for those pieces, and they were never offered or returned to me. I later learned that many jewelers return the precious metal that is removed, so I was surprised to find out mine had been kept without any discussion. My great-grandfather's ring is now essentially unwearable for me, and I never received the silver that was removed from my rings. I trusted Stephanie with sentimental family heirlooms based on her reputation and reviews, and unfortunately, my experience was extremely disappointing. Her rates were extremely overpriced and were almost triple the amount other jewelers quoted but was willing to pay thinking the results would be exceptional base on the reviews.

If you're looking for a good spot to get watches repaired & parts fixed/replaced, this place is…read moresolid. But the prices they charge for their inventory are pretty insane. The selection is pretty big, mostly covering the entry-level to mid-tier price range, but the dealer mark-up is massive.

It was time (no pun intended) to change a number of batteries in some very good watches of mine…read morethat I have not used for some time and took them into the store owned by Owner Murad. He was very kind to explain several things to me about my watches and how to protect and use them properly. As he was fixing the watches I saw many many beautiful watches . He told me about some of them. I would definitely recommend this store and its owner.

I can tell you the following with confidence Velasquez Jewelers is much more than a jewelry store…read more Not only do they handle jewelry repairs, they can be trusted to maintain all aspects of your high end watch maintenance and repairs. I don't believe you will ever have a problem with them, but it is nice to know that if you do, that you can go back to them and they will make it right, because that is the type of local business that they are. They go above and beyond to ensure that their clients are satisfied. This is why I choose them first whenever possible. If you like to buy silver jewelry they have a wide selection of unique items to choose from. Although they do not sell gold jewelry, if you must SELL YOUR GOLD, you will get the HIGHEST PRICE in town by selling to them.

This place is great. Took an old watch in to be repaired and they did great service with a quick…read moreturnaround and very fair price. I originally took the watch to a place in Arlington and they held it for 3 weeks and then said it would be $850 to fix it!!! Velasquez was far far less expensive and it's still working over a year later!

Great experience at Dimond Lake Jewelry they fix the damage that was created by (Waldin Jewelers at…read morethe Dulles location). The ring come back flawless and perfect. I fully recommend Dimond Lake Jewelry.

Allen is a GEM himself. He is so patient and kind! Allen designed both my wedding band and…read moreengagement ring and really listened to what I wanted. He did a phenomenal job of creating a custom design that suited my personality perfectly! The diamonds he sourced are GORGEOUS and everything was so reasonably priced. I loved working with Allen. I would highly recommend Diamond Lake Jewelry to anyone looking for one-of-a-kind designs. He will exceed your expectations!

I spent all morning going to various watch stores to try and either find a link/extension to my…read morewatch or change out the bracelet. Everywhere I went, they seemed like they didn't want to help me or said it can't be done. I came here as a last resort and Jake gave me an amazing experience. He tried his best to lengthen my bracelet but we couldn't find the appropriate size. I was already prepared to swap the bracelet for a leather strap and he recommended and installed one at a very good price. The service and experience were amazing and I will always come here from now one for services. Thank you so much Jake for helping me get my first watch up and running when everywhere else said it couldn't be done! Would give 10/10 recommend.

Great customer service! The owner/attendant was extremely helpful, knowledgeable and patient as we…read moredecided on our purchase. He remained engaged and answered all of our questions. Would not hesitate to shop here again when I'm need of another watch. He even sized it in store! Very thankful we stopped by!!

Randy is an exceptional craftsman in the world of watch…read moreservice. He was able to service my 40 yrs old Omega, a unique Brietlin and a high end Tag. He knows his stuff and is beyond reasonable in the cost of getting everything right. Would highly recommend him to all.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

I absolutely love my stackable Sylvie ring!!! It is a beautiful mix of marquis and round diamonds…read more I've gotten so many compliments! Bobby was amazing. From helping me choose the perfect "index finger" ring and being patient because I tried on SO MANY different pieces! I had the best time in his store and even made a wish list. I can't wait to go back!!!

I had old earrings that were too long to be worn regularly. Morva helped me find new earring backs…read morethat were more modern and flattering, but smaller. They returned my original gold clasps and gold stems of the earrings that were not used. Very honest. The earrings turned out wonderfully and now I have a jeweler I will use again. Thank you!

Unbelievably Fast Service - Very Economical - Great Communication…read more Fast Response Fast Repair Highly Recommend

DO NOT GIVE THIS SHOP YOUR PHONE!!!…read more My girlfriend brought her iPhone 14 to this shop to have the battery replaced. The phone had always been kept in a case and, to her knowledge, had never been dropped or exposed to water. There was no crack on the phone when she brought it in. After picking up the phone, she noticed that the camera was not working properly and that the front camera appeared to have a smudge or obstruction. She returned to the shop the very next morning to report the issue. At that point, she also noticed a sharp crack on the top-right corner of the phone (attached image). This crack was not there when she brought the phone in, and the phone had remained in a hard shell case for the past 4 years. Naturally, she was very concerned about how the damage had appeared. What was especially concerning was that the shop never mentioned any crack or damage when she dropped off OR picked up the phone. When she called the next morning, one of the first questions she was asked was whether she had dropped the phone which was a weird question to ask before she even mentioned any of the issue. When she returned to the shop, they claimed that she had dropped the phone, cracked it, and then somehow exposed it to water, resulting in water damage. She did not drop the phone or expose it to water within such a small time frame. She also asked about documentation of the phone's condition when it was dropped off and was told that the shop does not take before-and-after photos. So there is no documentation from the shop showing that the crack or other damage was present before the repair. She brought the phone in for a battery replacement and immediately afterward had a non-working camera, a smudged front camera, and a new crack that was not there when she dropped the phone off. The fact that the shop did not document the phone's condition and did not disclose the crack when she picked it up is extremely concerning. She is now disputing the charge and possibly filing Consumer Complaint with Virginia AG because she does not believe the damage occurred before she brought the phone in. If you use this shop, I would strongly recommend taking detailed photos and videos of your phone--including all four corners, the screen, cameras, and back--before handing it over for any repair. Or better, just save yourself and your phone from any headache and avoid this place at all cost.

I'm embarrassed to admit hat we were negligent in caring for our inherited grandfather's…read moregrandfather clock. Haha. We moved it across country and didn't oil it at all for 6 years! Yes, that's dumb. We made an in home appointment with Sam who is friendly and respectful, wears shoe covers and a mask. He got right to work taking the works out and checking everything inside. Surprisingly the clock wasn't dirty but desperately needed oil. Delaying oiling it caused some minor wear on 2 gears. But he said it's not enough to need replacement or repair. I wouldn't have known the difference if he had said it did but he was honest. He oiled it, answered all my many questions as he worked and was done in 30 minutes. He asked if we would like to make an appointment for an oiling in 2 years! If you sign up for routine maintenance the price is discounted. And I need reminders! My friend had an appointment same day. Her clock needed some repairs but his estimate was way less than other clock repairs we've had done in the past. He is in great demand and has a few months wait for repairs to be completed but it'll be done right and with quality parts some of which he hand makes.

I had taken my clock movement to other shops before finding Sam and was disappointed that the…read moreissues were not resolved. As others have said, Sam is the consummate professional. He makes house calls and got my family's nearly 100 year old grandfather clock running superbly. He patiently explained every step of the process - from replacing parts to why the malfunction occurred. Cannot recommend Sam highly enough! Very fair prices as well!