Arrow Real Estate assisted me with managing my rental unit before I sold it this yearread more

Our HOA worked with Arrow Asset Management for over 3 years, and while there were periods of…read moreresponsiveness and greatness, overall service consistency declined over the last year. During that year, I personally referred Arrow to multiple HOA presidents and spent several days handling referral calls on their behalf, which contributed to the company adding a number of new accounts. At the time, I raised concerns that growth without corresponding staffing and oversight could affect service levels. Janeth and Caden served as our primary manager during a period marked by frequent staff turnover and operational gaps. We experienced missed or lightly supported meetings, delayed follow-up on post-meeting action items, and slower responsiveness on time-sensitive issues. As turnover increased, continuity and accountability became ongoing challenges. Several maintenance and financial items took longer than expected to resolve, including common-area repairs and aspects of a loan process that carried meaningful impact for our homeowners. During this period, our account was supported by multiple assistant and full-time managers, which appeared to contribute to the lack of continuity. Based on our experience, associations considering Arrow-particularly those facing major projects or financing, may want to ask detailed questions about staffing stability, oversight, and communication expectations before proceeding. They are the best we have had compared to our last, but our board feels that they may be entering past management habits.

I truly appreciate all of Royce's help over the years -- from managing my property to successfully…read moreselling it. This wasn't an easy home to handle, especially with the unpredictable HOA, but Royce was always patient, responsive, and incredibly supportive through every challenge. His professionalism, calm demeanor, and follow-through made a stressful process much more manageable. I'm grateful for his dedication and would absolutely recommend him to anyone looking for a dependable and experienced real estate professional.

Royce does not offer quality property management services. He says the right things, but does not…read moreact on the things he says he will do. I have witnessed his negligence in multiple situations. One which ended in a hazmat team having to attend his unit because he failed to follow up on a leak. Took him 8 months to act. Another which ended in a family pet being brutally attacked bc he allowed tenants to breach contract and keep dogs which weren't allowed. He was notified multiple times in which he neglected to act. Nothing is more valuable than peace of mind and safety. Both of which he doesn't not provide. If I could give no stars I would.

I used this company back in 2019, but recently it got brought up and I realized I never left my…read morereview. This company was hard to communicate on a good day and once things went sideways they were a nightmare to deal with. The "handyman" they used to perform repairs on my house was so bad once I terminated my service with San Diego Premier Property Management, I had to get a home inspection to determine everything that was wrong. From doing a lousy paint job, to using air piping on the garage water lines causing corrosion very quickly, to using PVC piping not rated for high pressure on the outlet of my pool pump there isn't much positive to say. I will say SDPPM is loyal to their handyman though, and stood behind him once I found out and showed them the facts. The most egregious issue was the replacing the water heater not to code, then after my home inspection I instructed them not to go back to the property to fix it, since I wouldn't know if the fix was correct or not and didn't want to have to get a 2nd inspection. SDPPM let the handyman back on site to "fix" what he did wrong anyways, only to not do it correctly a 2nd time. All of this was only discovered once I found the cell number of my tenants and reached out to them regarding some inconsistencies SDPPM was telling me, and then the whole thing started to come undone. All in all, there are lots of property management companies, and if you want to avoid a headache. Do not use San Diego Premier Property Management, and avoid Salvatore. Although this was quite a while ago that this affected me, based off the other reviews it seems like they are still doing the same thing.

Very helpful! Friendly staff. I recommend them highly. Thanks. I would do business with them again…read more They have been around for years and they know what they are doing.

The worst property management company imaginable. Just awful in every respect. Where do I begin…read morewith these guys? My Mom made the mistake of entering into a 3 year lease with ROIC at a shopping center in the San Fernando Valley, in the Woodland Hills, CA area. To begin, they way overcharge on rent. Way overcharge. They essentially make it impossible for a business to survive with their insane rent and on top of that, all sorts of additional miscellaneous expenses that they raise on tenants after the lease is agreed upon. They even have the audacity to bill you for expenses for dates BEFORE you had even signed a lease with them. Crazy? This is typical for these scumbags. Examples, my Mom's business paid rent on time every single month, yet somehow, every month, she was charged $100 in late fees, month after month, despite always paying rent on time. Yes, they did refund it afterwards, but seriously, why would you bill the late fee every month unnecessarily like clockwork? Let's take it a step further, their lease states they can only raise CAM charges no more than 3 percent a year, yet they raised it approximately 15 percent in one year on my Mom. My Mom had numerous parking and security issues and concerns over the course of her lease that were negatively affecting her business and brought the issues to ROIC's attention. No response, nothing done. It's like my Mom didn't even exist but for her rent payment. They are quick to point out if something you do is outside the scope of your lease, but they act as if there are no obligations on their end concerning their lease. April Sheffield and Francesca Busalacchi are the primary managers at the Woodland Hills location that we have dealt with, and they are absolute nightmares to deal with. No clue how they have kept their jobs in their positions when they have been beyond useless to needs and concerns of their tenants. Without a doubt, I would strongly advise anyone looking to enter into a lease with ROIC to find another location and stay far far away from these clowns.

Wow. SCAM. We have rented from them for 10 years. All issues we have had to fix ourselves. They…read morerecently leased the property next to ours and they did construction for a month. In that time, they let rats infest the entire property. Both restaurants adjacent to the construction were hit with closures. We were unable to reach anyone until I had to actually come to the office. I spoke to the receptionist and they said the property manager was on a "conference call". Can clearly hear them not on a conference call. I spoke about the rat issue and the receptionist, Shannon Devine, stated "Oh Yea. That's just an entire San Diego issue. We have multiple properties that are struggling with that". I don't understand why you would admit that. As if saying it's impossible to stop doesn't justify that it's okay. Landlords have a responsibility to make sure the buildings they lease out AREN'T INFESTED WITH RATS. Not surprising that every review is 1 star.

Just wanted to give a shout out to Edgar and Richard who were sent out to complete several work…read moreorders earlier this month. They were easy to communicate with, understood my needs and went above and beyond what was asked in the work orders to ensure that my property was taken care of. Also shout out to Jonathan who quickly got Richard and Edgar scheduled to come to my property after I spoke with him.

These 5 stars are for a New Employee named Ella. I was impressed with her professionalism, this…read morecompany not so much. I wish you well Ella, our community will be glad to have you as well. Hang in there if you can Sharon

Management company's suck but that is NOT the case with APM. We are renting a place that is old…read moreand things happen often in our humble abode. The rep we have is AWESOME. Her name is Kim and she gets back to us the next day or at the worst two days. She is always kind and professional. They don't freak out when something goes wrong with the place. She always calls the maintenance guy right away. I would have given five stars BUT the maintenance guy LAGS. He is too busy and I blame the owners not the management cuz the owner has a budget I am sure and it doesn't include a large maintenance staff. SO....the property management is great and easy to speak to but they are short on maintenance staff to get it all done. Still, for property management I say they are alright by me.

We rent commercial property from them. Today marks the third leak in our warehouse from the…read moresprinkler system pipes. Had we not come in on a Sunday everything would have gotten wet and ruined. We are now trying to get ahold of them and are getting no response. They don't seem to monitor their emergency after hours line. They won't pay any damage as they put in the contract that the renter is responsible. We have insurance but pretty soon even they are going to stop covering us for this recurring issue. We are not the only ones, everyone is having leak issues from what we are hearing and nothing is proactively being done about it. Looking for other ways to get in touch with them, hoping they monitor this.

Will steal your deposit over fixes that were over due before you moved in. Had the nerve to add…read moremore money to be owned to them for other fixes. Mind you, this apartment I moved into was dirty and ran down already. Will harass and threaten you with collections if you don't pay. Shady practices. Shame on y'all.

This company does not follow Covid protocols! Nor do they care if apartments are cleaned and…read moremaintained! We rented an apartment for my college student. It was filthy upon move in. There was feces and urine all over the toilet, closet was broken, kitchen cabinets too! He notified apartment management immediately and they did nothing. Update following Kailys response 6/5 My son moved into a four bedroom unit that had one person living there. They were each assigned separate bathrooms. He was told apartment had been cleaned ( his bedroom & bathroom). Neither were clean. Bathroom filthy ( especially with advertising that enhanced cleaning was happening during Covid). His bedroom carpet had stains all over and smelled. We had to deep clean all of it. I hope we are not charged a cleaning fee upon move out. Office is still not answering complaints regarding repairs.

They were instrumental in finding us quality renters. They took care of listing, showing, and…read morecommunicating with interested renters. They saved us hours of time and effort and only contacted us when they had found qualified tenants. During the process they gave us valuable advice regarding pricing and appropriate criteria. Would use them again in future.

Do not hire this company. They have no knowledge of the San Diego rental market. They originally…read morerecommended a high rent which I said seemed too high. I also told them there were still tenants in the unit so I did not know the condition. They went ahead and listed it online with 10 year old pictures taken from the internet, at the recommended very high rent (I later learned that you can be fined for using another realtor's pictures without consent which is what they did). A few days later they reduced the rent without consulting me - I happened to check online. The tenants then moved out and the unit was in bad shape so I remodeled it. This company then re-listed the unit at the original high price. I heard nothing for several days so called them, only to be told that it was listed far too high and they had not received a single application. I am now going into my second month of no rent, having spent $10k on their recommended remodel. Since I had no faith in their ability to set an appropriate rent I just fired them and hired someone else. This all could have been avoided had it been listed at market rate once the tenants moved and they had looked at it.

This company purchased the RB Medical Plaza and has and is an awful property management company…read more As a certified residential property manager, I cannot believe how unprofessional this company is. They poor communicators, particularly the assistant property manager. They increase the monthly maintenance fees from $60 to $250. Repeated requests to justify the increase were never acknowledge. They wait three months or more to invoice the monthly maintenance fees. Our last bill was over $900. On top of that, we have been waiting almost 3 months after vacating the property to get the balance of our security deposit.

He's a racist and crazy. We came to tour a home. He kept saying we are only going to rent it if we…read morefind the "right people" kept repeating this over and over again. We are minorities, we were two adults and two kids, the good candidates for a 4 bedroom home. It was clear what he was trying to say. Then my 6 year old daughter was leaning on the couch arm and jumped up one or twice. And he yelled at her! He told her to knock it off. And to not mess up the furniture. When she was leaning on it with her hands! That's it. Her feet were on the floor. She weighs 40 pounds. What damage would this do the furniture if she leaned on the arm and jumped up? I'm all for respecting people's furniture. if he didn't want it touched that's fine. He can tell her parents. He has no right to yell at a child. He's crazy and a racist.

Beau is one of the kindest individuals you'll ever meet. He helped my mother and I tremendously…read morewith her real estate needs, treating her as if she were his own family. He is genuine, trustworthy, and goes above and beyond for the people he works with. If you need anything related to real estate, Beau is the person to call. I highly recommend him, he will take great care of you and your family.