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    Lotus Awnings

    3.0 (2 reviews)
    Closed Closed

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    5 years ago

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    5 years ago

    Received a refund from Marco today. Thank you for getting back to me so quickly. Happy holidays

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    Fiberama

    Fiberama

    3.3
    (74 reviews)

    I had great service AND communication with Fiberama, Brooklyn. They did a lovely job---very neat…read moreAND professional. Had NO problems with communication, appoints, or installation. THE ONLY THING THAT I'M NOT completely satisfied with is that the "gutter" is very narrow and I think it should be wider.

    My experience with this business was very disappointing and frustrating. I came to the showroom in…read moreOctober 2025 to discuss a balcony enclosure. I had a long meeting with the owner and we discussed my needs and the approval process required by my Management company. While I had lower quotes, I decided to go with a local company and I felt confident that they would do the best job. The project was on hold due to brickwork being done in my building. I notified the company back in March once the work was completed and the project could proceed. I called repeatedly for months, as well as sent e-mails and text messages. I never received a reply from the owners and the staff were clueless whenever I called. Finally, after five months of fruitless calls, an office worker told me that the owner said the company didn't have the type of insurance needed to proceed with the project. I don't understand why they wouldn't have told me this back in October 2025, as I clearly stated the requirements. I asked the office worker when my deposit would be returned and, although nearly a month has elapsed, I still haven't heard back. it's really unprofessional that no one kept in touch with me and I was kept waiting for a project that never materialized. I could have had the work completed months ago by another company. Due to serious pigeon infestations, I have not been able to use my balcony for the entire spring and summer. Furthermore, while I received lower quotes from other companies, their prices have increased and they will no longer honor my original quote. I gave a sizable deposit, which could have been earring interest in the bank. I am very disappointing because I liked the owner and thought the business was reputable. It's inexcusable not to return a customer's phone calls. If they no longer wanted to do the project, I should have been promptly notified and not left hanging for so many months and they should not have held on to my money.

    Lotus Awnings - awnings - Updated August 2026

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