This is my absolute favorite place to go! The customer service is amazing and very personalized…read more If every business had employees like Saber ( not sure about spelling) customer retention numbers would be way higher!!! Sincerely, B

we waited several minutes to get the guy behind the counter to wait on us. He was to busy on his…read morephone. When he finally acknowledged us I told him what we needed, no response. We asked again. He responded like he was doing us a favor. Very rude. Never going there again and suggest you don't either. Go to the CBD shop on Main Street instead

I had such a great experience with this business! Highly recommend! I called same day needing a…read moredelivery to Fortuna, and they worked hard to make it happen, even rearranging their schedule. It was generous and kind of them. The flowers were gorgeous and hand delivered to my parents who were so happy and pleased. Thank you for above and beyond customer service!!!

Every year, I hunt for daisies for my best friend's heavenly birthday and bring them to her…read morememorial site. I hadn't exactly had the money to pre-order anything, but I got paid yesterday. I walked to Safeway on my lunch break and realized I couldn't find any white daisies. So, I decided to look for floral shops that would be open when I got off at 5 p.m., specifically calling them to ask if they had any white daisies. After a few shops said they didn't have any, I reached Pocket of Posies. A woman there said they had both white and yellow daisies. I told her I would be by after I got off work at 5 p.m. to get the white daisies, and we said our goodbyes. Around 5:15 p.m., I arrived at the shop. A woman with a little girl welcomed me inside. When I mentioned I had called earlier about the white daisies, she pointed me toward a style with more green and white petals, and then toward some yellow daisies. There were only two white daisies left. My goal was to build a bouquet, even if I had to put it together myself, which I have done in the past. I asked what her price list was, if she could build a bouquet, or what the cost might be. She proceeded to point me toward already-made bouquets instead. I then asked if there were any with white daisies(there was not). All of a sudden, she said she could not sell to me because she was closing. The shop closes at 6 p.m., which I had confirmed over the phone. I was shocked and confused, as she had been helpful up until that point. I guess she felt attacked because I was visibly sad; I had called on my lunch break specifically to get white daisies and made the trip all the way across town, only to find they didn't have what I was promised. I would have bought a basic bouquet of white and yellow flowers if she hadn't jumped straight to claiming she was closing. After I explained how frustrating the situation was, she offered to sell me the two remaining white daisies. I told her I no longer wanted to spend my money at a place where I felt disrespected--and possibly targeted by prejudice, if I didn't know any better. I am a visibly brown woman, and I had my brown boyfriend by my side. We both left the shop. As we were pulling out, I watched a man ask if she was open, and she welcomed him inside. I could tell he was a buyer because he immediately started browsing the bouquets. I will never waste my time with that business ever again. Having already had an emotional week with the recent passing of my aunt and the tragic loss of a cousin, I just wanted to celebrate my deceased best friend's birthday by bringing her some beautiful flowers, even if they weren't her exact favorites. I don't know if it was prejudice, assuming I wasn't willing to spend the $50 cash I brought, or if she simply didn't like me asking questions. Maybe she was having a bad day. Either way, there is no excuse to treat me so poorly. I was angry at first about the horrible customer service interaction, but I decided to try another shop. I found Onee's Floral Designs. The owner was immediately warm and welcoming the second I walked through the door. When I explained that I wanted to create a bouquet, she helped me put together a beautiful one, even though she didn't have any daisies. I ended up giving her $10 more than she asked for. She asked me to leave a review, and I made sure to let her know that her customer service was exactly what I needed. I briefly explained my previous experience to her because it had made me so emotional. You never know if the client walking through your doors is experiencing grief or happiness. In this case, I felt a mix of both. The horrible treatment by that first woman almost ruined my day, but Onee completely shifted my mood and brought me to tears because I was so overwhelmed by everything this week has brought me. Working in customer service is a privilege, and those of us who are empathetic are the ones who truly represent the amazing businesses in this county. You can truly make a difference in someone's day by how they leave your business. I am grateful for you, Onee. Be kind. Do better.

I've been here so many times, it is embarrassing! I cannot visit Ferndale without getting Xmas…read moregifts and everyday kitchen stuff here. The selection is bewildering and they seem to have anything you never knew you really needed! I love it....plus I am stone addicted to their licorice selection!

Another fabulous shop in Ferndale that's a feast for the eyes and overflowing with merchandise. You…read moreneed a lot of time to explore the various things they have for sale ranging from Ferndale branded merchandise to kitchen items to candles to candy. The candy selection is one of the best I've ever seen!! Candy from the 70's such as pop rocks that you never see. It's a candy lovers paradise!

The kind woman who helped us was so patient and friendly. I wish I got her name. My daughters and…read moremy mom tried on multiple pairs of shoes and she was just patient and obliging. This was summer of 2024 but I'll never forget the great service. Plus Ferndale is a super cute town.

I bought the cutest pair of red boots here! This store has…read moreawesome shoes and I'm thankful I don't live here because I would probably have tons of shoes and be living in a cardboard box lol

We're very happy with our counter tops. Everyone was very helpful with showing different products…read moreand information. James and Hunter were great! They did the tear out of old countertops and installation of new ones all in one day. We would definitely recommend this company Scott and Karen Argo

Love HCS! They have great product, great service, and the finished product speaks for itself. They…read morecarry several collections which offers a lot of different price points depends by on your budget. You cannot go wrong with them.

We met Adam, one of the carvers, during a recent tour of tiny Rio Dell, and left with a carved tree…read moreand redwood burl. The wood artwork is stunning, the products made there are nothing short of spectacular, the prices are truly reasonable. Just the door to the shop is a must see!!

Dimitri walks on water!!! Bryan builds the shoes! Every time I need help here comes Bryan! Good…read moreguys who fix the Tech! We con't do it without you guys!!!

disappointed in pricing. 150 ft Starlink cable total$150.00. on line $60/70…read more. went to them to support local businesses. very disappointed.. service and knowledge excellent. u

The staff is incredible. Their inventory is as good as any small city I have ever known. They also…read morehave on of the great bike mechanic I know.

Matt was very helpful in repairing a slippery gear shift and only charged 18 dollars. Good…read moreselection of hiking shoes as well. Highly recommend this store.