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    Lost Shadow Travel

    5.0 (1 review)
    Open 9:00 am - 8:00 pm

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    10 months ago

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    TBM Concierge - Poor girl...

    TBM Concierge

    4.7(21 reviews)
    0.0 km

    Monica was fantastic. She booked my wife and I'd first trip to Vegas for our 10 year anniversary…read more She contacted me to check on me prior to make Sure I had everything I needed. We had just one hiccup that wasn't her fault, the travel from the air port, they required the document and I didn't print it, so she hurried to email it to me again. Throughout the weekend she texted to check in and offer any help if we had questions. I would highly recommend her for any travel needs. The sweetest lady, very helpful. Joe Franks

    Our anniversary trip to England/Scotland was okay, but it would have been great if Travel by Monica…read morehad been more thorough. First, the good items. Travel by Monica arranged for us to have private guides to popular sites, which was fabulous. It most definitely was the highlight of the trip. Second, Travel by Monica arranged for us to have private transfers between locations. Four of Five of these trips were great; the drivers were very courteous and safe. However, one was not, and several times during this trip, we thought he was going to get us killed. However, our main issue with Travel by Monica was the Hotels they selected. Since this was for our anniversary, we expected that Travel by Monica would have reviewed these locations and chosen wisely. However, only two of the five locations were satisfactory; two fell below our expectations, being cramped and needing repairs. Finally, there was one that was a complete disappointment. I have closets in my home that are larger than the room Travel by Monica booked us into. It was unsafe, had visible electrical issues, and badly needed wallpaper, bathroom, and ceiling repairs. We considered changing to somewhere else, but we could not because all our transfers were prearranged at that location. Every time we raised an issue to Travel by Monica during the trip, they had an excuse or blamed us. This was not good customer service. Because of Travel by Monica's, poor customer service, lack of attention to detail, and subpar thoroughness, I cannot recommend Travel by Monica to other travelers.

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    TBM Concierge - Consider Going Here #08

    Consider Going Here #08

    TBM Concierge - Rome, Italy

    Rome, Italy

    TBM Concierge - Consider Going Here #42

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    Consider Going Here #42

    Vacation Planning Company - The Alamo

    Vacation Planning Company

    4.9(31 reviews)
    30.4 kmSouthwest

    This was a great solution to planning a complicated family vacation to Europe to see a couple great…read morecities, then attend a wedding at an old fort. Jonathan is a busy man with many clients, but made time to figure out various good activities for us, including the kids. I would plan way ahead of time to make sure this company can give you all the options you need and plan for contingencies also. Be warned that if you haven't traveled internationally for a while (such as before the pandemic) then you are in for a shock on how much prices have risen and how inflexible the airline schedules are. Be ready to adapt and look at it all as an adventure. Jonathan works remotely so you need to be good with planning on the phone and via email. It is a good service and I recommend it highly. Just come up with a decent price range for him to work with.

    If I could give them 0 stars... I would. I was so excited when I first reached out. Jonathan seemed…read moresuper knowledgeable and excited to help us with our European honeymoon, and I was glad the first travel agent I reached out to seemed great. Then... Jonathan ghosted us multiple times over 2 months. There were constant family emergencies that I tried to be understanding of, but after 5 of them it just seemed like he was unwilling to help us - almost like he was trying to get us to not want to work with him. When I would follow up, he always said he had asked other members of the team to reach out to us while he was away for his family, and they just never did. Jonathan always apologized and said he'd make it up to us. This happened time and time again, and we still consistently told him we're still willing to work with him - only to get ghosted for the last time a few weeks ago. He stopped replying to me completely. I have never seen a single draft of an itinerary. The ghosting is so unprofessional. If he didn't want to work with us, he should have just said so instead of trying to turn us off like that. I wouldn't recommend this company to anyone. Attached are a few different-dated screenshots. I blocked out his cell for his privacy but yeah... some examples of a recurring theme.

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    Vacation Planning Company - Natural Bride Cave

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    Shay's Getaways - Your Disney Dream Awaits at the Iconic Disneyland Castle!  Book Your Enchanting Vacation Today and Be Part of the Fairytale Magic!

    Shay's Getaways

    5.0(4 reviews)
    14.3 km

    Shay planned an absolutely incredible trip to Portugal for my wife, our daughter, and me. From…read morestart to finish, everything was seamless. The hotels were excellent, all private transfers were perfectly coordinated (airport, hotels, trains, etc.), and we never once felt stressed or unsure about logistics. What really stood out was how organized everything was. Our itinerary was extremely clear, easy to access, and thoughtfully planned, which made traveling with a young child so much easier. Every detail was handled, and the entire trip felt effortless on our end. If you're looking for a travel agent who is professional, detail-oriented, and truly makes the experience smooth and enjoyable, Shay is the one. We couldn't be happier and will absolutely use her again for future trips.

    Shay of Shay's Getaways planned our trip to Italy this summer. Our trip was to Taormina, Sicily…read moreand Positano, Amalfi Coast. Shay planned every detail and helped make this a dream come true for us. She arranged everything from flights, hotels and private transfers to and from everything. She planned all of our tours as well. We met with her and gave her our budget and our preferences and she made everything so seamless and exactly what we wanted. Not only did she go above and beyond with the planning process to make everything smooth and seamless, but when the software glitch that occurred in July 2024, grounded more than 2000 flights, and caused us to have multiple flight cancellations at the start of our trip, she was amazing and spent hours on the phone with us, and her supplier rearranging our hotel stays, transfers and tours multiple times to help us when our trip ended up getting shifted 2 days later. She was up early in the morning and late at night keeping us updated with flight changes and accommodation changes. It was a very stressful situation and without Shay, we would not have known what to do. She stepped in and helped us figure everything out so we were still able to have an amazing trip. I can't recommend her enough! She is knowledgeable, professional, and very efficient. She responds very quickly and adds extra touches, like checking us in for our flights, so we didn't have to worry about it while on vacation. She also provided us with access to an app that had our full travel itinerary including flights, accommodations, tours and reservations all organized into one place that made it so easy for us to find all the trip details quickly and easily. It even updated every time there was a change, which made everything very organized and easy to follow. I will be booking all of my future travel with Shay's Getaways from now on!

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    Shay's Getaways
    Shay's Getaways
    Shay's Getaways

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    Lost Shadow Travel - travelagents - Updated May 2026

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