Never, never again. Traveling with these folks was an absolute nightmare. We tried to book them for a long-distance move: two passengers and a lot of cargo. This was the only way it made economic sense.
They gave us a quote and let us know the weight of permitted cargo. We relied on their information and prepared for our move.
Less than 24 hours before takeoff, they called to tell us that they had miscalculated the allowable cargo weight...they were off by 1,200 pounds!
This was not a "small miss," and resulted in a lot of last-minute stress, rearranging of plans, notifying others of potential changes, etc.
The flight itself was lackluster. We felt like an imposition to the two pilots, who were far from welcoming or pleasant. Although we were concerned about the Covid-19 virus and wore N95 masks throughout the flight, the crew never did...not even when interacting with us.
It was as if we devised this flight to punish the pilots. Or at least that how they made us feel.
All in all, a horrible experience. And are they the list bit sorry about any of this? Have they done the slightest thing to "make it right"? Well, no. read more