Cancel

    Open app

    Search

    JSX

    3.8 (239 reviews)
    Open 5:30 am - 9:45 pm
    Updated 2 months ago

    JSX Photos

    You might also consider

    Recommended Reviews - JSX

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Check in
    Elisa G.

    I'm always happy to fly to Vegas on JSX and enjoy the ride. The flight attendant is super phenomenal and I wish I remembered her name. She's so bubbly and effervescent just like the Prosecco I was sipping! It's a semi private airline and not that expensive and you can relax and enjoy the flight with complimentary Wi-Fi thanks to Starlink. Amazing experience!!

    In-flight drinks & snacks
    Fahad H.

    Vegas to LA flight - this one is bigger and better looking than their facility in LA and much busier as well but the staffs are very friendly & helpful as always! Boarding into the flight was a breeze and the journey back to LA was as smooth as it can be with in-flight snacks & drinks! Only thing I'd like to bring to their attention is this facility only has 1 small men's restroom with an average over 100 passengers there every day.

    Mike K.

    It was good. I think they could improve on a few things but overall they do a pretty good job. Our flight from LAS-RNO was delayed but it was due to the previoius flight being delayed so, I get it. It happens. It's vey nice to avoid long lines, at TSA and have a quiet, enjoyable wait in their lounge like waiting area. There are snacks and drinks that are complimentary and they have some higher end options in a vending machine. The best thing about flying JSX is that you can go thru their own personal security line, then, after a short walk through the hangar and outside to the aircraft, walk up the steps and into the aircraft for your flight. Free drinks and snacks on the plane top off the experience

    Luis F.

    private jsx terminal which can get busy during peak hours. although the jsx wants you there 20 mins before boarding, the waiting area can get saturated with people waiting longer for flights. get here with enough time to pad. this hangar is not air conditioned which is something to keep in mind for the summer. jsx staff is great and efficient with processing all before boarding!

    Grace hiding
    Robert D.

    Here was Michael the "supervisor" sending me an email today and my follow up after: this guy try's to protect the staff even though they were the reason for the mistake. Dear Mr. Drenk, On August 23, 2025, at Las Vegas for Flight XE 302 to Orange County, you were unable to board after it was determined you did not present the required Real ID or acceptable government-issued identification. The federal Real ID requirement took effect on May 7, 2025, and is outlined in our Contract of Carriage, on our website, and during the check-in process. Your flight has been fully refunded. We also want to acknowledge that the interaction became tense. While we understand travel interruptions can be frustrating, we kindly ask that all communication with our crewmembers remain respectful. Attempting to photograph staff credentials and raising your voice created an uncomfortable situation for our team, and we must stress that this type of conduct cannot continue. This message will serve as a formal warning. Future incidents of this nature may result in denial of travel on JSX. We value your business and hope to welcome you on board again under better circumstances. Michael Customer Support JSX My response: Michael - how about you take ownership of your horrible customer service. Your team members checked myself and my spouse Delaney De La Torre in with our ID's! The flight was delayed and we sat there until boarding at which point (45 min later due to the delays) we were instructed last min that the ID your staff checked us in with was not sufficient. They took our luggage and gave us boarding passes with the very same ID we were denied boarding with. Later that same day my friends 17 year old son was allowed boarding on your 1:00 flight with NO ID what so ever. I'd love to know how that makes any sense. He was an unsupervised minor with no ID yet Delaney had her CA DMV drivers license and her CA DMV mobile app as well as a photo of her Passport. Your staff was rude, condescending and laughing which escalated the situation. I feel your email is a lack of responsibility on your part and now I see why your staff acts the way they do. His response once again taking ZERO ownership of wasting our time after checking us in (with the non real ID) and making us wait 45 min to only deny us at boarding after a 45 min delay: Dear Robert, We understand your frustration with how the situation unfolded. To clarify, we must comply with TSA and FAA regulations, which since May 7, 2025 require all adult customers to present a Real ID-compliant driver's license or an acceptable alternative (such as a passport) in order to travel. Verification occurs at both check-in and boarding, and without compliant ID we are unable to permit travel. Per federal law, customers under 18 are not required to present identification when traveling. In addition, we remind our customers of this requirement in confirmation emails, and it is also stated on our website. Your concerns regarding staff demeanor have been noted. We will be conducting internal training with our crewmembers to ensure that communication around ID requirements is handled as clearly and professionally as possible. Michael Customer Support JSX

    Waiting area with snacks, coffee and tea.
    Sara P.

    We flew out of OC to Vegas and now we're on our way back home. The Vegas JSX is far superior to OC. From our drop off to our boarding, staff and service were phenomenal: the kind man who was handling our bags for us from uber drop off directly to check in (he didn't let us lift a finger), the lovely woman that checked us in, who was so sweet and helped us get on an earlier flight out. The ladies who scanned our tickets, also very polite and friendly. Literally, everyone had a smile on their face and went above and beyond to make things easy for us. The whole experience was pleasant and efficient. Regarding the facility, it is spacious, clean and well maintained. It's a significantly larger space than the OC waiting room and the seating is much more plentiful, comfortable and new. The aircraft on this leg was also newer, which was nice. We look forward to booking with JSX for our future flights! Hoping they expand their service areas.

    Coffee and water.
    Heather R.

    My first time flying JSX from Las Vegas to Orange County. When our original Southwest flight delay kept getting longer, we started looking at other airlines to get us to our destination for a time-sensitive event. My husband brought up JSX and we were able to get a flight time that matched what we needed. We got to the terminal (which is located across the street from the Mandalay Bay) about 30 minutes before our flight time. Check in process was easy. Bags are manually scanned with some little device and passing through metal detectors. I wish it was a bit safer than that to be honest! Boarding was quick and easy. I was surprised by how nice and comfortable the entire trip was. Drinks orders are taken before the plane takes off. Of course I was going to order a mimosa! High quality selection of snacks as well. Once we land, your luggage is taken off the plane first. As you de-board the plane, you can quickly grab your luggage and go. Overall, I was impressed with JSX and definitely plan on flying them again in the future!

    Entrance
    Aaron A.

    First time flying and the process was excellent! Plan to arrive 20 min for the flight and check in at the counter where they hand you a receipt/ticket which is your boarding pass. There are non alcoholic drinks, snacks while you wait to board, once you board there are a variety of alcoholic/non alcoholic drink options. The flight was smooth, the service was friendly and would definitely recommend, my round trip flight from Las Vegas to Orange County was $580 but when you use a referral code RJ7Z78, you get $100 off

    Chris O.

    First time flying JSX yesterday to Vegas from Denver. Honestly, very underwhelmed. Plane was more dated than even the worst Frontier or Spirit flights I've been on, which says a lot. Carpet and seats were somewhat up to date, everything else needs major renovation. Plane smelled, musky, and seats were your standard coach seats with more legroom. However, due to the tube size of the plane, your legroom is on the narrow end as it bends in. For $500 one way, simply can't justify flying again. Will take United or American first class all day long. Bummed, was excited based on the website advertising.

    Outside of terminal
    Brian P.

    Once you get a taste of JSX, it's going to be hard going back to normal commercial airlines! This is a busy JSX terminal because it's Vegas, but at least it's located conveniently near the strip. It takes only a short Uber/Lyft/Taxi/car service ride, or you could also walk from south strip resorts such as Mandalay Bay or Luxor. The Vegas terminal was very efficient, and check-in only took a couple of minutes. The check-in process involves a bag swab for explosives, tagging your checked bags, and printing out your boarding pass. You can literally show up as little as 20-30 minutes prior to your flight and still check your bags and board the plane. After check-in, you'll wait in the lounge until your flight is ready to board, which is usually 15-20 min prior to departure time. The "lounge" is just a big waiting room with couches, tables, and chairs. There are plenty of power outlets, free public wifi, and complimentary coffee/tea/water. The boarding process is super quick because each plane only has 30 seats and no overhead bins. They do have you remove large electronic items such as laptops and walk through a metal detector during boarding. They will also scan your boarding pass and check your ID. Typically, as soon as everyone has boarded, they're able to shut the doors, do a quick safety demo, and immediately take off. The planes are equipped with free Starlink wifi, so you're able to surf the web, stream video, or even upload photos to social media. In-flight service consists of complimentary drinks (soda/bottled water/beer/wine/liquor) and packaged snacks. Overall, I was highly impressed and recommend JSX!! It's definitely less stressful not having to walk through and wait in the main airport terminal, as well as having to hear everyone and their kids be super loud! Just wished they flew to more place from Vegas!!

    Boarding the plane
    Jacqui C.

    WOW!!! This is SO much better and easier than going through TSA at Harry Reid Airport! Normally I fly Southwest or Delta, but this was my first time going through this private terminal and flying on JSX. My parents, my boyfriend and I flew out to Scottsdale, AZ (SCF) from Las Vegas to spend our birthday weekend there (my boyfriend and I's birthdays are just six days apart), and JSX's new nonstop service from Harry Reid to Scottsdale could not have started at a better time, in which this service was switched over from Phoenix (PHX). Unlike showing up two hours before your flight leaves in the main terminal, you get to show up 20-30 minutes before your JSX flight leaves and they valet your car for you. There is no TSA checkpoint here, folks - you just show up, check your bags, and wait in their lounge until it's time to board the plane. You do need to show your ID with your boarding pass and take all electronics out of your carry on, however. They had complimentary coffee and tea in their lounge, which was really good! I had myself a vanilla cappuccino prior to boarding and had another coffee on the plane. On the flight to Scottsdale, I sat in an emergency exit row, where I had ALL the legroom where I could stretch out all the way. The flight attendants to and back were super nice and made both flights super smooth and easy. Also included were free light snacks, such as tortilla chips and gummy bears. After flying JSX, I don't think I can go back to flying commercial ever again for the rest of my life.

    See all

    27 days ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 months ago

    Helpful 26
    Thanks 7
    Love this 20
    Oh no 0

    4 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Elisa G.
    3496
    3336
    15204

    25 days ago

    Helpful 8
    Thanks 3
    Love this 9
    Oh no 0

    4 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Robert D.
    57
    120
    213

    9 months ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 1
    Love this 2
    Oh no 0
    Photo of Jim G.
    0
    19
    0

    20 days ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 2
    Love this 1
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 37
    Thanks 13
    Love this 29
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 6
    Thanks 3
    Love this 5
    Oh no 0

    2 years ago

    Business owner information

    Photo of John M.

    John M.

    Helpful 20
    Thanks 11
    Love this 18
    Oh no 1

    11 months ago

    Helpful 3
    Thanks 2
    Love this 0
    Oh no 2

    2 years ago

    Helpful 5
    Thanks 2
    Love this 2
    Oh no 0

    3 years ago

    Helpful 22
    Thanks 3
    Love this 15
    Oh no 0
    Photo of Artin N.
    41
    21
    11

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of John M.

    John M.

    Helpful 3
    Thanks 2
    Love this 4
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Al B.
    0
    44
    1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of John M.

    John M.

    Helpful 3
    Thanks 2
    Love this 2
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tony H.
    1
    32
    24

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    1 year ago

    Love this airline. I fly with them any chance I get. Wish that had more options from Las Vegas

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 7
    Thanks 5
    Love this 9
    Oh no 0
    Photo of Curtis M.
    116
    25
    20

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Dee F.
    10
    124
    311

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 7
    Thanks 2
    Love this 6
    Oh no 0

    3 years ago

    Business owner information

    Photo of John M.

    John M.

    Helpful 5
    Thanks 2
    Love this 4
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    5 years ago

    Helpful 147
    Thanks 0
    Love this 119
    Oh no 1

    3 years ago

    Business owner information

    Photo of John M.

    John M.

    Helpful 55
    Thanks 3
    Love this 49
    Oh no 0

    Page 1 of 6

    Ask the Community - JSX

    How is your airline addressing flight delays and cancellations?

    How do you collect and use passenger feedback to improve services?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    How are you ensuring the safety of passengers post-pandemic?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    What measures are in place to improve in-flight comfort?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    What measures are in place to improve in-flight comfort?

    What steps is your airline taking to reduce flight disruptions?

    What steps is your airline taking to reduce flight disruptions?

    What steps is your airline taking to reduce flight disruptions?

    Are there rental cars available?

    So technically yes. They partner with Go Rentals, but from reading the reviews, they seem to stick you with mileage fees that may or may not be hidden. So we've always got a ride share to enterprise or Hertz.

    Are their taxis/ubers/Lyfts waiting when you arrive? I prefer a taxi to take me to my hotel.

    It is better to call when you are ready as there are many plenty of taxis, ubers and Lyfts dropping customers off. The wait time is less than 10 minutes if not shorter.

    Is there any food service at the Las Vegas terminal?

    Is there air conditioning in the Vegas JSX terminal? Will be traveling with baby and dog

    Yes it is air conditioned with plenty of seating & you will be out of your car and into the facility in less than 30 seconds Then be at your waiting area… Read more

    Parking at Las Vegas terminal?

    There's extremely limited parking.

    View All 20 Questions

    Review Highlights - JSX

    I realized I might as well take the bus to the JetSuiteX "terminal" rather than pay more money on an Uber/Lyft.

    Mentioned in 28 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Airlines 370 times last month within 15 miles of this business.

    Verify this business

    Spirit Airlines - No screens for entertainment

    Spirit Airlines

    1.4(1.9k reviews)
    0.8 miSoutheast

    Hey y'all! I had a…read morevoucher of $160 I used and paid an additional $145 for the current flight I'm on. I've taken spirit a handful of times, never had a big issue. If I ever have a flight issue I just complain and usually the airline assesses my claim and gifts me a voucher in return. Tonight I'm on an overnight flight to the east coast and it has 1 layover! Flight was delayed by an hour or so. Thank GOD it wasn't delayed by 1 day like my last flight I took in October 2025. They do gift us hotel voucher and Lyft credit as well as a full refund if we need it... It was a hassle tho. I had to cancel business trip due to that delay. The pilot was stuck somewhere and we only could on the flight the next day. I was so exhausted because they had us wait for about 5-6 hours for the pilot to never show.. Otherwise, smooth flights. Just make sure to take ur snacks and drink with you, otherwise I don't have many complaints of this airline. Always know their terms, which aren't as nice as southwest, but similar to frontier. Usually flights can be super cheap like $66 as a low flight price... probably even less expensive if you book downstairs in the airport otherwise this flight was kinda pricy for spirit! I got a window seat tho! Downloaded some Netflix movies, and or I will just sleep through! Said my prayer and were about to take off LATE! Anyways once we're in the air, it's overrrrrrr, we're almost there! NOW, what I think airlines should improve, is the way we all exit the airplane. They don't give instructions. We all just get up and leave but orchestrating that at times can be messy. Passengers get so mad if you try to get off the plane before them! Like, I mean, not everyone has a carry on, so we can just walk past the ppl who need extra time to gather their bags! I wish they had 2 exits or 3 exits! That's the next level of airplane experiences, I think they need to build airplanes with a nice exit system. WWW.SPIRITWIFI.COM (A way to see the flight coverage while on the flight)

    STOP DO NOT BOOK I…read moredo not recommend using Spirit airlines!!!!!!!!!!!!!!!!!!!!!!!! They are cheaper for a reason. I booked Ticket 2 days ago for a future trip. I had to cancel my trip but asked for a credit to use for a future flight. They do not honor credits or full refunds on tickets less than 250. I was charged 100% for my cancellation meaning all my money I paid 2 days ago was taken with no consideration or courtesy's of a credit for future flights to keep us as a customer. I escalated the call to a supervisor only to be told I would have needed to call with 24 hours from my original booking to be given any consideration. Supervisor Judy 361534 employee number. Explained our daughter college athlete was going to surgery and we needed to cancel as we need to go sooner. They have medical exceptions but you must provide documents and if they approve only then would you receive a credit. In my spare time recovering our daughter will we play this game. Btw the airline has 18 days before our flight was booked plenty of time to just issue credit to be used in the future. We were told no. This is not customer service this is robbery. Needless to say my family will no longer fly this airline which we had used in the past. We fly 5 adults each month often.

    Photos
    Spirit Airlines - No leg room for 5'0" tall people

    No leg room for 5'0" tall people

    Spirit Airlines
    Spirit Airlines - My knees during the flight back

    See all

    My knees during the flight back

    Southwest Airlines - can't say no to free drinks

    Southwest Airlines

    2.8(1k reviews)
    1.0 miSoutheast

    To speak with a real person at All Airlines' toll-free number, @@+1'(85) 5566~85.11'@, which is…read moreavailable around the clock, As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Royal Jordanian brought about a change in that. I paid $140 for two seats that were clearly shown as a two seat row.  When my wife and I boarded, we discovered the row actually had three seats.  No one pays extra for a middle seat -- ever.  My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain  Most incompetent company I've had to deal with.  Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago.  I call that number, another person tells me we don't handle this, you have to call another number. I called that number and got the original Detroit number from that person. I called Detroit back, another person answers and gives me the information I was asking to begin with.  Not done yet.  I finally checked in and got on the plane. The plane was beautiful and most of the flight attendants worked hard. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks.  Absolutely disgusting!!!!  like a nation in the fourth world on a high-end aircraft. I will never, ever again fly Royal Jordanian! Would rather pay twice as much and get to Amman in 3 days then fly this airline.  Rather take any other airline that go through that hell again.

    **Need immediate 24/7 help, *Dial Airlines at 1(8 88)|738|06.99 *phone number, customer support can…read morehelp with booking management, flight changes, and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Photos
    Southwest Airlines - I see upgraded seats since the free-seating days

    I see upgraded seats since the free-seating days

    Southwest Airlines - Flying into Vegas at night..

    Flying into Vegas at night..

    Southwest Airlines - Yes, that's MY luggage. The one with the spam musubi tag!! Lol

    See all

    Yes, that's MY luggage. The one with the spam musubi tag!! Lol

    Delta Air Lines - D' Delta Skypriorty line 1-13 - 2024 Sat

    Delta Air Lines

    2.2(271 reviews)
    0.8 miSoutheast

    We were flying back to Charlotte via Atlanta and we had two great flights, but unfortunately there…read morewere some flaws. First flight offered some great views back to Atlanta, but unfortunately our flight attendant had an attitude. She would act so annoyed if she had to pick up anyone's trash, if anyone asked her to do something, etc... I got up to use the lavatory and someone had rang the flight attendant call button. She put her phone down, rolled her eyes, and got up to help them in the most annoyed face. This is your job. But anyways the meatballs are the best airplane food me and my grandmother have ever had. They were soft, squishy, had good flavor, and the garlic bread was good also. The bottom slice got soggy but that's ok. Every other part of the flight went smoothly. Pilots were experienced and professional. Was a great flight besides the one flight attendant. Good job Delta, but I still like United better.

    Delta and Air France Need to Get It Together…read more It's incredibly hard to even leave a proper review for Delta and Air France, but what I experienced July 2, 2025 shows they desperately need to fix their communication issues. And it's not just me--another woman I know also had a Delta/Air France connection this week; she arrived in Paris, and her luggage didn't even arrive with her. These problems clearly aren't isolated. My trip started in Las Vegas, where a dust storm kept us sitting on the tarmac for a long time. That delay caused my flight to land late at JFK. I had to sprint from one side of the airport to Terminal 3 for my international connection. While I was in the air, Delta automatically moved me to the next Air France flight because I wasn't going to make my original connection--but the Delta app never updated my ticket. So when I arrived at the terminal, I had no valid boarding pass for the new flight. The woman at the counter refused to print one for me, and by that hour, the self-service kiosks had already shut down for international flights. Even though there were still about 50 minutes before departure, they simply would not let me on the plane. Meanwhile, my luggage made it on board. Because of that, I was forced to stay overnight in the airport. The desk attendent claimed there were no hotel rooms left due to storms along the Northeast coasts that caused a lot of canceled flights. Not one worker was willing to stay later to help any of us from that flight. Is overtime not an option? Delta did provide meal vouchers when I called, but JFK was a miserable place to be stranded--filthy floors, nowhere clean to sit or lie down, and no way to rest. Being alone made it even worse. The next morning, I tried to shower in the Air France lounge, but the day rate was ridiculously high. Thankfully, a kind employee took pity on me; I didn't shower, but she allowed me to grab some food and a drink before my flight. My luggage--supposed to go from Paris to Marseille--was already moving on without me. My family had to call and place a hold on it so it wouldn't leave Paris, since we were supposed to meet in central France for a wedding. When I finally arrived in Paris, with limited French, I had to navigate retrieving my luggage on my own. And despite being told "everyone speaks English," that was not the case. Thankfully, my brother's girlfriend's family in Paris helped, but I still had to take an hour-long taxi to their home, costing almost $100--all because Delta and Air France failed to communicate properly. The entire experience was exhausting, expensive, and completely avoidable. These airlines seriously need to improve their systems and communication, because passengers are the ones paying for their mistakes. This was my first international flight, I had hoped to join my brother and his girlfriend on that flight to France instead I was stuck navigating this alone.

    Photos
    Delta Air Lines - D' by row 26 delta flt attendant seat by lav Tuesday 1-30-24

    D' by row 26 delta flt attendant seat by lav Tuesday 1-30-24

    Delta Air Lines - Las Vegas strip was outstanding. The airport, no so much. At least that was my personal experience

    Las Vegas strip was outstanding. The airport, no so much. At least that was my personal experience

    Delta Air Lines

    See all

    Allegiant Air - Las Vegas  Fresno 9/12/2025

    Allegiant Air

    1.5(1.6k reviews)
    0.9 miSoutheast

    Would have been better if flight were not delayed awaiting a pilot landing very late and had…read moreproblems retrieving my rental car. If you do not mind sitting on a seat that feels like an ironing board this is the way to travel. I arrived early to the airport due to TSA problems and there was no Gate assigned for my return flight. Luckily, I was at a small airport and did a process of elimination of the other gates listed on the board and decided to sit at Gate six. Eventually, my ticket was updated and I learned I needed to be at Gate 5. I didn't appreciate lugging my bags around the airport with a new back problem trying to find Allegiant when not one Gate was showing the Allegiant icon.

    Seating is small for a average person and other airlines. And if a heavy person is next to you. You…read morelose some of your seating. We paid more for extra leg room seats. One of us is 6'6". And not to share my middle seat. The check-in process in Grand rapids was real BAD. The desk attendant was plain rude. The counter opened 30 minutes late. Never made any comment about it. We could hardly hear him speak. And when asked it he could repeat we were having a hard time hearing him. He smarted off and began to speak at almost a holler. We asked which gate we were leaving from. He replied " Can you read." Wow we just walked away. I have been flying for over 40 years. And have never encountered such a RUDE COUNTER PERSON. We were the first in line FOR THE LAST TIME. Just because it is budget rates doesn't mean rude.

    Photos
    Allegiant Air
    Allegiant Air - Las Vegas  Fresno 9/12/2025

    Las Vegas Fresno 9/12/2025

    Allegiant Air - Completely broken and CRACKED!

    See all

    Completely broken and CRACKED!

    Frontier Airlines - Zero leg room

    Frontier Airlines

    1.4(784 reviews)
    1.0 miSoutheast

    I like Frontier airlines. The check in folks were helpful and the gate people were courteous and…read morefriendly. The flight was long, but uneventful. The stews were fine and came around a couple times for drinks and trash. Think they also provided earphones.

    I should have listened to other Yelpers I trust on here, like Ralphus, before ever booking with…read moreFrontier Airlines. Had I read those reviews first, I would have saved myself from one of the most frustrating and embarrassing travel experiences I've had in years. I honestly didn't think there could be an airline worse than Southwest Airlines. I thought that was as close to bottom-of-the-barrel as it gets. I was wrong. Frontier somehow manages to go below that. This was my first time flying Frontier, Tampa to Denver, with a return back to Tampa. On the outbound flight, we boarded and then sat on the runway for 45 minutes, immediately putting us behind and causing connection issues for a lot of passengers. Many people missed their flights. Then, after finally taking off, we were told there was a medical emergency. A young man became seriously unwell, and the plane had to turn around and go back to Tampa. That alone pushed us to about an hour and a half late. During all of this, the cabin was freezing, and there was no water, no food, no Wi-Fi, nothing. You're just sitting there, uncomfortable and stuck. But the part that really crossed the line for me was the baggage situation. I specifically purchased the Frontier "Business" bundle because it stated two checked bags at 50 lbs each. Not 40. Fifty pounds each. That was the whole reason I paid for it. At the airport, the check-in clerk made me take 18 pounds out of my bags anyway and kept pushing me to get them closer to 40 lbs each. I'm standing there like... what exactly did I pay for? It made no sense. What that turned into was complete chaos. Nearly three-quarters of my belongings ended up out of my luggage and in my hands. I was walking through the airport carrying a loose, messy pile of clothing, trying to juggle everything while also dealing with a roller bag. I dropped things more than once. There was no way to hold it all together. It was awkward, stressful, and honestly ridiculous. And people noticed. Other travelers were watching me struggle, and you could see the sympathy on their faces. That part really got to me. It was embarrassing. You don't expect to be walking through an airport like that after paying for a bundle that was supposed to make things easier, not harder. That moment changed how I feel about traveling. I ended up getting rid of my roller bags during the trip and switching to duffel bags and a cart just so I never have to deal with something like that again. Travel used to be easy for me. I had a system that worked. Now every time I go near a baggage scale, I'm going to be wondering if I'm about to get thrown into another mess like that. I have a massive issue with how this was handled, and I'm not going to forget this experience anytime soon. At this point, Frontier is my airline of last resort. If no other airline can book my exact itinerary at the exact time I need, then maybe I'll fly Frontier... when hell freezes over. Frontier showed me the worst side of air travel, and I will go out of my way to avoid them going forward.

    Photos
    Frontier Airlines - Outdoor sign for drop-off

    Outdoor sign for drop-off

    Frontier Airlines - Premium  seats?

    Premium seats?

    Frontier Airlines - Premium  seats

    See all

    Premium seats

    American Airlines - Pretty huh. That's what I was doing for 8 hours on the tarmac. Taking pictures while they finally remembered to fuel the plane.

    American Airlines

    1.6(347 reviews)
    1.7 miSoutheast

    I flew with American Airlines for the first time in many years, but had a very good experience with…read moretheir service at Harry Reid International Airport in Las Vegas. One reason I selected American Airlines is they were one of the few airlines that offered a nonstop flight from Las Vegas to Philadelphia International Airport making my travel arrangements so much easier. Everything started out perfectly smooth. The check in was easy and very efficient. It was done quickly through TSA Precheck. The lines at the counter were organized, and I did not experience any lengthy lines or issues during the check in process. The boarding experience was just as smooth. The gate agent's announcements were clearly communicated and the boarding process was easy! I didn't bring a carry on since I had checked my bag. I was going to be in Philly for 4 days. As a bonus the flight left on time and arrived 30 minutes early! When you are flying across the country arriving on time is a definite plus, but even better when it's early! It was a convenient one stop flight from Las Vegas to Philadelphia, combined with a very easy check in process and the flight was fantastic! The last time I used American Airlines was to Fort Worth Texas and then to Huntsville Alabama!

    I flew two separate airlines on my trip to Vegas. I wish I had flown American both ways. I flew…read morefrom Vegas back to DC. The staff was friendly. I had a sore wrist and I was allowed to board in the first group. The "people" aspect of travel is evaporating. Now it seems to be all about commerce. I paid extra to get an aisle seat. The plane wasn't full but I didn't want to risk being in a middle seat. The movie selection was dismal but it helped pass the time. American Airlines didn't charge for sodas or cookies. The Doritos were $7. (It is what it is). The flight attendants did a great job of taking care of us. I had to download the app to check in. That allowed me to easily print a baggage tag at the airport. The luggage arrived quickly at DCA.

    Photos
    American Airlines
    American Airlines - Dried food or maybe blood in my business class pod

    Dried food or maybe blood in my business class pod

    American Airlines

    See all

    United Airlines

    United Airlines

    1.8(255 reviews)
    1.6 miSoutheast

    I fly with United most of the time domestic and international for a reason:…read more-Minimal to no delays with flights -If flight cancels, booked easily to next -On time, mostly early landing/arrivals -Comfiest economy seats of any airline -Occasional upgrades without asking Have to give them a 5 in every category!

    Okay Keisha at United Airlines in Vegas terminal 3;…read more Who hurt you boo? Was your milk sour this morning? Somebody put a pea under your mattress? You find another woman's panties in your sheets? Because BABY... the energy was hostile for no reason. I came up to the desk polite, calm, minding my healing-from-surgery business, and you couldn't even look up from your phone. I don't know what you were doing--texting your ex, googling sad love songs--but it was giving strong grouchy don't talk to me vibes. Now let me say this clearly: I had a doctor's letter. I am recovering from breast cancer and a double mastectomy--which, in case you didn't know, is not a light little spa day. I can't carry more than 5 pounds right now. I asked for a medical baggage waiver so I wouldn't have to pay $50 out of pocket which United in LAX granted easily and not only did you refuse to even look at the letter, you threw in a snarky comment about people from Los Angeles? Maybe that's where the man who broke your heart is from, or better yet the woman he left you for. Kecia it may not be your location. I think it's all about your energy and attitude because I can't see anybody wanting to deal with that nasty mess. Ma'am, read the room. Read the letter. Read anything. Because the lack of compassion was easy for anyone who is paying attention to Reid. Good day you salty chick.

    Photos
    United Airlines - Stuck in row 27

    Stuck in row 27

    United Airlines - United's Gate D57 at LAS

    United's Gate D57 at LAS

    United Airlines

    See all

    Hawaiian Airlines

    Hawaiian Airlines

    2.6(118 reviews)
    0.8 miSoutheast

    Johanna Elliot is very helpful and was very patient helping not just us but everyone from that…read moreflight that came from Honolulu... I recommend you guys promote her to a supervisor because she is very well fit for the position... she made everything better. Hopefully next time only with Hawaiian air and I ran into her you guys should've promoted her by then.

    Oh my Gosh, didn't realize that I hadn't even written a review for this airline…read more This review is for 4.5 stars. Excellent Service. The flight attendants and the entire staff is top-notch. We used this Airline all eleven times. Located at Terminal 3 at Harry Reid International Airport in Las Vegas. Hubby and I have been to the islands of Hawaii, Oahu- ten times and Maui- for our honeymoon- once, a total of eleven times. Our son was really small, but he's been to Oahu twice. We went with my mother-in-law and her husband to Oahu once. And we also went with a couple of friends to Oahu once too. The first time, in 2004, we didn't know anything about it, we didn't use the Red Eye, so we missed on almost the entire first day because we arrived at 2 or 3 pm-ish. From the 2nd trip on, we always flew on the Red Eye. Always had a good meal, but it was late. Started using sleep aids so we missed out on those, but I think that rest was more important. Every flight attendant extended the Aloha Spirit to every visitor, they are all smiling, are all very nice, as well as very helpful. I think that one year we got a logo freebie bag, which we still use and have to this day. To date, I believe that these flight attendants have the best demeanor. The luggage policy was one bag checked for free, weight limit of 55 pounds, unless that has changed. But please do check the website. The website is user-friendly. You can book your trip using their site. You can also check your miles. On the Rewards Program, recently, the airline eliminated losing your miles. I currently have enough to book a one way flight for free. This would be the second time, that I earned this as a Rewards member. Hubby became a member after I did, but he lost his miles. Not so good.

    Photos
    Hawaiian Airlines - Mrs. Calloway Maggie and Grace

    Mrs. Calloway Maggie and Grace

    Hawaiian Airlines - The Strip

    The Strip

    Hawaiian Airlines - 1:55AM  |  LAS-HNL  |  FC Menu  |  04.15.24

    See all

    1:55AM | LAS-HNL | FC Menu | 04.15.24

    JetBlue - 12/23/2025

    JetBlue

    2.5(210 reviews)
    1.6 miSoutheast

    JetBlue is the only flights I fly when going out to Boston or New York City from Las Vegas…read more JetBlue's Terminal, Terminal 3, is a lot smaller than Terminal 1 in Las Vegas, but I like it a lot! You'll take transit over to the D gates from Terminal 3. I typically don't get too many delays with JetBlue, especially flying to New York City. They offer non-stop flights every few hours. I try to book the early flights if I can when going to New York City to avoid any potential delays. Most of my flights arrive early, typically by 20-30 minutes when flying into JFK! The seats are spacious on JetBlue. Each seat comes with a TV that includes free movies, music, and DirectTV. Some planes have charging capabilities too! Throughout my flight to New York City, JFK, the team at JetBlue offers drinks, like soda or water, as well as free in-flight snacks. I always get their pop snacks and pretzels! If you need more legroom, you can upgrade to different seats on JetBlue. When you check-in for your flight, you can change your seat easily through the mobile application if there are open seats available. Now, if only JetBlue offered a non-stop to Orlando Florida from Vegas!

    Meh...oh yeah heads up, the airline lists free entertainment but they fail to mention to hear…read moreanything on the screen you must first purchase their headphones! This wasn't a hopper flight! It was six hours of total boredom without entertainment! This was my first and because of this last flight with JetBlue!

    Photos
    JetBlue - First row and no food trays or cup holders

    First row and no food trays or cup holders

    JetBlue - 12/23/2025

    12/23/2025

    JetBlue

    See all

    Harry Reid International Airport - TSA at 9:30p on a Tuesday Night

    Harry Reid International Airport

    3.4(4.9k reviews)
    1.1 miSoutheast

    The departure gates were so far from the check-in counters!!!…read more The checkin staff at United was very sweet and nice to help me with the check-in and tagged my bag with the priority tag. TSA-pre check was great. No taking out of laptop or tablet (LAX - yes if you carry more than one :( ) Overall this airport is not bad at all!!

    My husband and I decided to visit family in Las Vegas before continuing onward to South Korea, and…read moreone of the big reasons we chose to fly through Harry Reid International Airport was because of the newer direct international options available from Las Vegas. Honestly, avoiding yet another layover in a crowded California airport sounded wonderful at the time. And to be fair, having direct access to international destinations from Las Vegas is genuinely convenient and probably one of the airport's strongest selling points. Unfortunately, once we actually reached the international side of the airport, the experience became considerably less enjoyable. For an airport attempting to position itself as a major international gateway, the international terminal areas felt surprisingly cramped and underprepared for the amount of passenger traffic moving through them. The seating situation in particular was frustrating. There simply did not seem to be nearly enough seating available near several of the gates, especially once multiple international departures started stacking up. At one point, it felt less like waiting for an international flight and more like participating in some strange survival contest involving carry-on luggage and disappearing chairs. =) People were scattered along walls, hovering around outlets like exhausted airport vultures, or awkwardly pacing while waiting for seats to open up. Long layovers here are probably not something I would recommend if you can avoid them. The overall atmosphere on the international side also felt oddly tired and congested considering Las Vegas is such a major tourist destination. You expect something a little more polished and spacious when preparing for long-haul international travel. By the time boarding finally began, I was so eager to get onto the aircraft that even the cramped airplane seats suddenly started looking luxurious. My husband just laughed at me as I practically power-walked toward the gate agent the moment our group was called. At that point, I was emotionally prepared to board the plane whether or not it was actually ours. =) Other than the convenience of the direct international routing, I honestly cannot say much else stood out positively about this airport experience for me.

    Photos
    Harry Reid International Airport - Gate E15 all the way in the back!

    Gate E15 all the way in the back!

    Harry Reid International Airport - The Club LAS at Terminal D

    The Club LAS at Terminal D

    Harry Reid International Airport - Ridiculous line for security.  I know it can be done better than this. Been to busier airports and much better run ones.

    See all

    Ridiculous line for security. I know it can be done better than this. Been to busier airports and much better run ones.

    JSX - airlines - Updated May 2026

    Loading...
    Loading...
    Loading...