I like Frontier airlines. The check in folks were helpful and the gate people were courteous and friendly. The flight was long, but uneventful. The stews were fine and came around a couple times for drinks and trash. Think they also provided earphones. read more

Frontier Airlines - Some of the shops - Airlines Near Me - Las Vegas, Nevada

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I should have listened to other Yelpers I trust on here, like Ralphus, before ever booking with Frontier Airlines. Had I read those reviews first, I would have saved myself from one of the most frustrating and embarrassing travel experiences I've had in years. I honestly didn't think there could be an airline worse than Southwest Airlines. I thought that was as close to bottom-of-the-barrel as it gets. I was wrong. Frontier somehow manages to go below that. This was my first time flying Frontier, Tampa to Denver, with a return back to Tampa. On the outbound flight, we boarded and then sat on the runway for 45 minutes, immediately putting us behind and causing connection issues for a lot of passengers. Many people missed their flights. Then, after finally taking off, we were told there was a medical emergency. A young man became seriously unwell, and the plane had to turn around and go back to Tampa. That alone pushed us to about an hour and a half late. During all of this, the cabin was freezing, and there was no water, no food, no Wi-Fi, nothing. You're just sitting there, uncomfortable and stuck. But the part that really crossed the line for me was the baggage situation. I specifically purchased the Frontier "Business" bundle because it stated two checked bags at 50 lbs each. Not 40. Fifty pounds each. That was the whole reason I paid for it. At the airport, the check-in clerk made me take 18 pounds out of my bags anyway and kept pushing me to get them closer to 40 lbs each. I'm standing there like... what exactly did I pay for? It made no sense. What that turned into was complete chaos. Nearly three-quarters of my belongings ended up out of my luggage and in my hands. I was walking through the airport carrying a loose, messy pile of clothing, trying to juggle everything while also dealing with a roller bag. I dropped things more than once. There was no way to hold it all together. It was awkward, stressful, and honestly ridiculous. And people noticed. Other travelers were watching me struggle, and you could see the sympathy on their faces. That part really got to me. It was embarrassing. You don't expect to be walking through an airport like that after paying for a bundle that was supposed to make things easier, not harder. That moment changed how I feel about traveling. I ended up getting rid of my roller bags during the trip and switching to duffel bags and a cart just so I never have to deal with something like that again. Travel used to be easy for me. I had a system that worked. Now every time I go near a baggage scale, I'm going to be wondering if I'm about to get thrown into another mess like that. I have a massive issue with how this was handled, and I'm not going to forget this experience anytime soon. At this point, Frontier is my airline of last resort. If no other airline can book my exact itinerary at the exact time I need, then maybe I'll fly Frontier... when hell freezes over. Frontier showed me the worst side of air travel, and I will go out of my way to avoid them going forward. read more

My flight wasn't just delayed. it was emotionally delayed. The departure time kept changing bro was edging takeoff and the best part? The complete lack of information. I had enough time to reflect on my life choices, learn a new hobby, and consider walking to my destination Would I book again? yes. Only if I clear my schedule for the next 48-72 business days service is so bad i want to give you a zero. but that's not possible so i give you a one. thank you for teaching me patience I didn't ask for. read more

Frontier Airlines - me - Airlines Near Me - Las Vegas, Nevada

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Unfortunately, my experience with Frontier Airlines was very disappointing. We arrived at the gate only two minutes after the scheduled departure time and were standing directly in front of the gate while the agent was closing it. Despite the minimal delay, we were denied boarding with no flexibility or consideration. What makes this even more frustrating is that on our return flight to San Francisco, scheduled for 10:45 a.m. with a gate closure time of 10:25 a.m., the flight was delayed. This highlights the inconsistency, as Frontier flights are often delayed rather than departing early. Given this pattern, it was difficult to understand why such a rigid decision was made when a small accommodation could have avoided significant inconvenience. While delays can happen, customer service and reasonable judgment matter. Unfortunately, this experience reflected a lack of both. read more

I want to give Frontier a good review, but it's rare that this airline is on time! Again today the flight was delayed. I guess you get what you pay for? But this flight from Ontario to Vegas and back was not cheap! Well I just hope we are still flying out of this gate! I'm just glad I don't have a connecting flight! read more

Frontier Airlines - Sitting here at the airport (Frontier Airlines) - Airlines Near Me - Las Vegas, Nevada

Honestly, I know everyone has complaints about this airline but I think it's fine. I always find direct flights. They're cheap. The staff is always been friendly and yes, it sucks that they don't give you anything for free at all, but I don't think people know that they give you at least a couple of water for free. read more

Frontier Airlines - The airplane - Airlines Near Me - Las Vegas, Nevada

I will never use Frontier Airlines again! Low fares are a farce, hidden fees everywhere and a terrible app! Already paid for my flight and now they are trying to charge me for a seat and another $80 for a carry-on. This is the first and last time I use this joke of an airline. They need to go the way of Spirit!!! Customer service is terrible as well. Don't be fooled friends, flying this airline and dealing with the nonsense is not worth it. I'd rather drive than fly these idiots again. read more

"Survived the Budget Airline Gauntlet--And Would Do It Again (Kind Of)" Okay, I get it now-all the memes and horror stories about this airline make sense. We booked the famous $99 special, which, after hidden fees, surprise charges, and what I assume was a convenience tax for breathing air on board, cost about the same as a small used car. Expectations were low. I'm talking "spending the night at a Greyhound station" low. The South Terminal in Austin? Let's just say if airports were siblings, this one would be the forgotten middle child who lives in the garage. It deserves its own Yelp therapy session. But THEN... a miracle. I upgraded to the emergency exit row-extra leg room for a "big-boned, charmingly husky" gentleman like myself-and it was glorious. The armrests actually went up, which made all the difference. Suddenly I wasn't wedged in like a Tetris piece. For that alone, this airline earned a little sliver of my loyalty. Yes, the seats were still uncomfortable (my backside hasn't spoken to me since), and one flight attendant had the kind of attitude that said, "I'd rather be literally anywhere else than serving you pretzels at 30,000 feet," but you know what? The flight was smooth, I got there on time, and my knees weren't crying by the end of it. Bottom line: If you're mentally prepared to fight for every inch of comfort and emotionally ready to be judged by gate agents, it's actually not bad. I'd fly with them again over other budget airlines--at least here, the pain came with extra legroom. read more

Frontier Airlines - Vegas Baby! - Airlines Near Me - Las Vegas, Nevada

If you're flying to or from Las Vegas and thinking this airline will save you money, don't. This was hands-down the worst travel experience I've ever had. The ticket was cheap... until it wasn't. By the time I checked in, I was charged for: * A carry-on * A checked bag * Seat selection * "Oversized" bag fees (for a perfectly normal suitcase) * Gate fees that somehow cost MORE than paying online I paid more in baggage fees than the actual flight. Complete bait-and-switch. Customer service was nonexistent. Staff were rude, dismissive, and acted like passengers were an inconvenience. When my bag didn't arrive in Las Vegas, I was told to "check back tomorrow" with zero accountability or apology. No updates. No help. Just attitude. The policies are intentionally confusing, clearly designed to trap people at the airport when they have no choice but to pay. Families, elderly travelers, first-time flyers--everyone around me was shocked at the extra charges. This airline turns travel into a stressful, humiliating experience. You're not treated like a customer--you're treated like a walking wallet. Save yourself the headache. Pay a little more upfront and fly literally ANY other airline. Vegas is supposed to be fun--this airline ruins the trip before it even starts. read more

Frontier Airlines - Airlines Near Me - Las Vegas, Nevada

This is the worst airline I've ever used. They cancelled our flights last minute and left us to find a new flight. I booked with them again and they charged me a $100 cancellation fee. read more

I came here to catch a flight to Burbank. Should have been routine. Was there 2 hours early its was morning. I like to use the lounges so it's not really time wasted. However, the app wouldn't let me check in. Normally you just press a few buttons and bingo you're in and ready to go. This day I was in for many surprises, I went to check in at the Frontier flight desk and Mohammed informed me that the flight had been over-booked. But over 28 people. That those people were already in the airport and because of that I couldn't be given a boarding pass. In these situations where it's clearly the airline's fault you're just complimentary rebooked and that's that. I don't know is my man was in a bad mood or just didn't like me but he straight up had disdain for me. I had a veteran's hat on and he just kept staring at it and then giving me a dirty look. Then he charged me to rebook my flight. My flight I had booked over a month ago. That they overbooked which bummed me out. Long story short, I ended up renting a car because the delay was so long. I got to my destination in 3 and a half ours instead of waiting till midnight. The airline didn't even refund my ticket or booking fee. Overall a horrible experience read more

Frontier Airlines - These people are the worse - Airlines Near Me - Las Vegas, Nevada

Prices or very high for everything!!! Flight attendant focus on bags, seats or small and uncomfortable, wouldn't recommend this airline to no one read more

LAS to ATL flight. Slightly delayed waiting for pilots, sitting here on the runway currently. read more

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Baggage Fees and Baggage Sizes are Ridiculous, and by the way your Seats are Hard as Rocks! You have lost two customers + everyone I know. If there was a half star rating I would have selected it. I wish I could speak to the current CEO... Frontier, this is your rating read more

Frontier Airlines - Gate changed to E9 right before boarding time - Airlines Near Me - Las Vegas, Nevada

So my wife books a round trip flight from Vegas to Phx. They charge her $171.96 which was cool. Flew out on Friday, was due to come back on Sunday but they canceled her flight. She had to fly back on Monday. No big deal. Here is the kicker. They charged her and additional $85.20 to fly back. That was in addition to the original fare.. Called and talked to customer service they said since there was such a mix up they and that she was very unhappy they would offer her $100 flight credit that was good for a year. Went to use the credit today and found out the credit was only good for 90 days..LIES, LIES, LIES. I will never fly Frontier again. LIES, LIES, LIES read more

I had a better experience flying with Frontier thanks to using their app and speaking with a customer service specialist. Before you fly, be sure to read all their fine print, check the TSA wait times for your airport, and plan accordingly. I'd recommend getting to the airport 2 hours ahead of time and give you time if you have to connect to a tram or shuttle bus to get to your gate or connecting flight. Check in with the airport staff and ask questions! Sometimes they make changes to their flight and don't update it or let you know with enough anticipation. If there are ever delays, expect to be at the airport for 2-3 hours. Plan accordingly! They charge for snacks and any refreshments (alcoholic, non-alcoholic, tea, coffee, water). read more

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my family and I landing today March 31 at Atlanta airport, at 8:09 am is almost 9:30 am and we still inside the airplane waiting for spit cabin at the airport because it airline doesn't have assigned spot as others and they have to wait until the next available spot to the passengers. the worst airline company . don't waste your money in this company you gonna lost more losing your reservation, flight connection etc. read more

Frontier Airlines - Airlines Near Me - Las Vegas, Nevada

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Worst ever for customer service. Nothing but delays, delay, delay and cancelation. I have NEVER used this airline and not had the flight delayed. They emphasize that they are safe and cheap. You don't get what you pay for. Flights are low but fees are outrageous. If you have a choice choose a different airline. read more

Discount airlines = discount customer service. You only save $ if you travel with a small personal item. My backpack fit underneath the seat but bc it didn't fit in their ridiculously small bag size checker, they forced me to pay $69 before I could board. No use trying to complain at the counter nor thru the chat app. The supervisor Katie at the Las Vegas gate couldn't give a crap and just robotically repeated that it's their policy in Las Vegas. Online chatting was useless too even though I sent them a video of my bag fitting underneath to get a refund. read more

The website has a sloppy and confusing interface. When selecting your flight, it refreshes your selection to the highest-price option. I had to wrestle with it to switch it back. Prior to my recent trip, Frontier Airlines emailed me an offer to change my carry-on to a check-in because they anticipated that the overhead bins would not have enough room for the number of passengers. The trip was poised to arrive earlier than scheduled. However, just as the plan was preparing to takeoff, the pilot announced that there was a high-pitched sound coming from the engine. So, he decided to drive the plane back to the gate for inspection. I appreciate his taking that precaution. We had to unboard the plane, then board a new one at a close-by gate. This resulted in a two-hour delay. During its descent to the Denver airport, the flight attendants shifted into salesperson mode, and used the PA system for a shameless plug of their credit card. They proceeded to use pressure sales tactics, including sense of urgency, to get as many people as possible to complete a handwritten credit card application. As a backup, they explained how to go online and apply. It's no surprise that Frontier Airlines is currently ranked last out of the 13 airlines rated by Consumer Reports. read more

WORST AIRLINE TO EXIST! DO NOT USE - they will loose your luggage on a regular basis! I flew from Vegas back to CA and they lost my luggage but didn't loose anyone else's on my flight. I don't check in late, so it wouldn't have been due to that. Last year when my sister tried to go to Vegas, she showed up in Vegas but her luggage was flown on another flight. Took her almost 2 weeks to get her flight back. In SF airport, they have no "Lost Baggage Claim office" & no customer service phone number to call. The way they operate is all the employees use their personal cellphones to contact one another. Additionally, you have to go all the way to the international Frontier check in just to report your lost baggage. All they could do is take down my contact info, and thankfully it "just showed up" after 3h. What a nightmare. Cheap flights but not worth the headache and poor customer service. STAY AWAY read more

Frontier Airlines - Airlines Near Me - Las Vegas, Nevada

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1 star because 0 stars isnt an option. Lowest prices on line, however You cant have a carry on unless you pay $65 for 1. $75 for a checked bag and the bin at the airport can only fit a small backpack. We had to pay extra because our bag was too big. $99 was the charge for the carry on. They intentionally seated my family apart from each other so we paid extra to sit together. Stay away from this nickel and diming, sub standard airline. read more

Frontiers kiosk were down I had already checked into my flight. All I needed was my bag to be checked so having to wait in a long line they said we missed our flight even though we had checked in the day before but refused to to allow us to go through security and get on board. It was 603 when I was at the desk the flight left at seven and then they would refund nothing not the flight not the bags should've gotten refunded at least for the bags and seat assignments as we did not sit in the seat or did our bags go read more

So I paid for a bundle. Get to go on first. So does half the flight. I paid for a carry on. Oh lucky me, I used a backpack rather than a small hard suitcase. So now that's crammed up the ass of the seat in front of me as well as my handbag. Why am I paying for a carry on? Good f.....g question. read more

I normally fly Southwest or JetBlue. Looking at flight prices from Las Vegas to Orlando, Frontier Airlines had a great price! My husband and I booked round trip tickets from Las Vegas to Orlando late June. The flight from Las Vegas to Orlando was an overnight flight that left around 10:40 p.m. pst with a 6:00 A.M est arrival in Orlando Florida. We ended up booking business, Frontier's newest offering, with seats in the front [2] rows. Check-in process was a breeze. Boarding was on time, starting 40 minutes prior to departing. We boarded first and used the initial space above our seats for our luggage. We had one carry on and one personal item. The seats reclined with a button at the bottom of the seat. With Frontier Airlines, you can purchase snacks or drinks. Unlike other carriers like Southwest or JetBlue, they do not provide complimentary snacks. The seats were uncomfortable, and would recommend the second row over the first row so you can store your personal items under the seat in front of you. The flight did arrive early, by 20 minutes though! Overall we were impressed that the flights left on time, and arrived early! I would use Frontier Airlines again as a backup! The Frontier team members on our flight were great! read more

Frontier Airlines - Airlines Near Me - Las Vegas, Nevada

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I didn't have any issues flying to Vegas from Philly or vice versa. No delays either, which was wild. I paid $20 extra for priority first/seat selection, and it was sooo worth it. I had window seats both ways. Only thing is that I lost a looot of weight recently and now don't have a natural cushion anymore. Their seats were HARD. It made for a supremely uncomfy flight experience. I wish they'd invest in some sort of seat cushion! read more

I've actually flown with Frontier Airlines probably a dozen or so time over the years and this has been my takeaway. (+) Dirt cheap basic flight fares. Like less than half of the price of the second cheapest option. But there's always a catch! Aside from having a seat on the plane, nothing (and I do mean NOTHING) else is included. Carry-on bag fees are pretty outrageous. Checked bag fees aren't much better. Want to sit next to your travel companion, whose ticket you booked at the exact same time as when you booked yours? Well, that will cost you extra too. The closer to the front of the plane, the higher the fee. I think for flights that are literally less than 2 hours long and for stays that are 1-2 nights long at most, Frontier Airlines can be useful. Don't push it beyond that though. You will regret it. (-) Seats are about the most uncomfortable seats I have ever experienced from any airline in all of my travels. Seriously, they are so insanely uncomfortable. Again, think short flights only. (-) On a recent round trip from LAS to SFO, all flights were delayed longer than the duration of the actual flight. Very, very annoying. The excuses they pump out will only be the ones that absolves them of any responsibility. Awesome. I feel like Frontier Airlines is basically Spirit Airlines with a lot more of the color green. If someone wants to convince me otherwise, I'd listen. lol Sometimes it's not even about the price so much as the flight times that keeps bringing me back to Frontier. It is what it is... 2 stars. read more

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After failing to land the plane at our destination in Ontario, CA, the airline decided the closest they could get us to our destination was Las Vegas. They dumped us here, with no actual apology, no hotel vouchers, no refunds, no options whatsoever except to wait. In the airport. Overnight. With a $30 food voucher which might buy one sandwich in this overpriced disease pit. NEVER FLY FRONTIER. That nifty discount price you think you got can cost you hundreds more, and they don't give two farts about you, your family, your time, your budget, your health, or your peace of mind. They are completely irresponsible for the impact of their decisions. Don't put your life in their care. read more

Frontier Airlines have friendly employees whom were very helpful. Prices are reasonable. I just deducted 1 star for their outrageous prices for luggage. The aircraft was well maintained and all the team members were personable and helpful. The pilot flew with ease and got us there safe and sond. Can't really asked for more. I'd definitely fly Frontier again. read more

Pros: affordable....that is pretty much it. Oh and The plane crew were very nice and helpful. Cons: do they even check if you pay for a carryon? Nope. So why pay. I was excited when I found out I was zone 1. Well guess what, EVERYONE is zone one. So, this caused a giant line to form. I flew from Ontario California to Vegas. The same problem happened both ways. There are two workers at the front but only one was working. In both cases, Ontario and Vegas, one worker was scanning and the other was either on their phone or just standing behind the counter that had a perfectly working scanner. And of course, no one policed the line so people cut the line all the time. read more

Frontier Airlines should be your last option if you can't get there by car, bike or walking. After my last 4 trips of delayed boarding because they've over booked, they need volunteers to check bags "or we will not start boarding" to blaming the destination as backed up....FRONTIER IS A LOSER AIRLINE. Frontier is the cheapest airlines and it reflects in how they service their customers...which begs the question "how are they servicing the airplane". I would guess this airlines and passengers could be in for a rude awakening with their cutting corner tactics. Save yourself from a miserable experience and AVOID FRONTIER AIRLINES. read more

I couldn't be more disappointed with Frontier!!!!!!! I received an email notice informing me that my flight/gate has been changed. I did my best to acclimate to the changes and etails but was unable to make my flight. I have a dog and child in desperate need of my attention...Frontier couldn't good 2 shits!! I missed my flight, waiting in line it register to board while two representatives(NOT ASSISTING ANYONE!!!) were chitchatting like they're in break!! I can honestly say, I will NEVER choose Frontier again I'D RATHER OVERPAY FOR Delta than deal with this bullshit again!! I don't like Spirit because of their name but I'll fly Spirit before I fly frontier ever again!!! I WILL NEVER FLY FRONTIER AIRLINES AGAIN! I got screwed outta my flight and parcel because 2 yoohoos couldn't go their damn jobs! read more

This past weekend was my first time flying with Frontier. I don't think I will do it again under the same conditions. I do appreciate the extra leg room (despite being only 5' tall). Other than that, there aren't any other plusses. I shouldn't be comparing, but when I've been used to flying Southwest, I kinda have a certain standard. I chose Frontier this time because it was much cheaper for Memorial Day flights. Frontier has passengers pay when booking if they would like to bring a carry on. Ok, that part is fair. What is not fair is that they ask people to voluntarily gate check their bags because "too many people have carry ons". Then small threats like "the plane will not take off on time if we don't get enough people to gate check their carry on". Also, "If not enough people gate check, we will just start pulling bags from people boarding and forcefully gate check". I'm also pretty sure that is why everything is so chaotic when boarding Zone 1 passengers (the people who paid for a carry on bag). People hover the lines so that they could be the first within Zone 1 to board because despite having paid for that carry on, the airline is basically stating that there is no guarantee you can bring that carry on. I had a direct flight, but I feel bad for those who have tight connections that end up forcefully gate checked. The airplane itself was a bit more rickety than what I'm used to with the competing airline. Frontier also pushes their credit card in-flight. The tactics are not full-on aggressive, but they do wake you from your in-flight nap with cabin lights and loudspeaker just to announce the special offer during the flight. Lastly, Frontier does not offer free beverages. On Southwest, even the 1 hour flights from Phoenix to Vegas (and back) have beverage service. I may fly Frontier again in a pinch. read more

I'd leave negative stars if I could. I booked a flight for my boyfriend with frontier Airlines because his father was dying and he needed to get out to him asap. First off it was round trip but got separated into 2 one way tickets (not really mad about it as it saved a little money that way). The flight there went OK just mildly irritating in general. But the flight back was the real issue... the flight started off with a small delay (I understand this happens, and it's not a big deal) but once he got to the layover he was told his returning flight was cancelled as well as what looked like the entirety of frontiers planes. Afterv3 hours in line at ticketing customer service he was given a new ticket that would not depart for 2 days with no voucher for hotel or food, no compensation of any kind. We ended up booking a ticket with southwest for the morning (earliest available flight out) I am canceling that sorry excuse of a ticket from frontier but I feel that since it was due to their error we should be at the very least getting refunded that part of the ticket... I dont have high hopes as this airline is terrible.... ill never fly with them again and they will never get money from anyone I know ever again either. What a terrible experience to have to see his father pass and then just want to go home to decompress and can't. Frontier DO BETTER!​ read more

I can not explain the frustration. they changed flight 7 mins before it left. we ran to the gate. they said sorry we can't help you.

Located in the International Flights- this side is shiny and new! Personal Item- One Included- this item is FREE Size: 14"H X 18"W X 8"D including handles, wheels and straps Think purses, totes, computer bags, briefcases, diaper bags and kids backpacks NOTE: The size of your personal item will be checked during boarding. Items larger than the allowed dimensions are subject to an additional charge. There are a couple of ways to save: Discount Den membership @ $99.99 (for up to 9 people) and the Go Wild Pass; both are available on the website. I also saw a promo on the Coupon Cabin website too. We had another death in our family, my oldest uncle, RIP. My brother's part of the flight club so he got us all tickets: it was for him, my sister-in-law, my nephew, our uncle, our mom, and me. Yes, it was cheap (if you can travel with just a backpack, you're golden). Three seats to a row- there are two sides. Very small armrests. (There were receptacles to see if your personal item was legal. Some people were bringing some big rolled luggage. One person had to check it in!) TIP: Because my mom was in a wheelchair, we were able to board before the crowd. Our seats were in the 90s sections. Small, but comfortable for me, but I am petite. Not so much, if you are larger. Just being real, people. Place your bag in front of you, under the seat, in front of you. Short flight, I thought I could close my eyes, but the flight attendant conversation was kinda loud. One flight attendant stood out, she was glamourous, didn't wear much makeup, but still very pretty, had a really nice head of hair, and she had some really nice shoes too. You go, girl! read more

Frontier Airlines - Three to a row - 11/17/23 - Airlines Near Me - Las Vegas, Nevada

Frontier Flight delayed. Agents said nothing other than "were deboarding the flight." no update. no what happened. no path on any path forward. - uber to airport was 80$ - full missed day of work - (pending) uber back home due to delayed flight 80$ Just wanted to get a refund so i can go back home get my car and then go in to work so i dont miss a full days work. front agent had no answers. had an attitude. i was fully willing to take the blow of the 80$ uber to the airport/80$ back home. the agent was untrained, as the answer to my question is "if the delay is past 3 hours, you can get a full refund to the original method of payment." but she just gave a run around answer with attitude. first time flying frontier. agents unwilling to help or assist you. whole situation was unprofessional. it's bad enough, the flight is delayed, i'm missing a whole days work and paying for uber, you dont need to give me attitude. it wouldnt be fair if i ordered something on target.com, went in store, and they didnt have the item, and then wouldnt offer a refund. read more

Great price typically on time However They hire out the ground agents My opinion "clue less" or (training by frontier is lacking ) they forgot to call "zone 1" until most plain boarded . Mentioned it to the flight attendants response "they should be fired" (great team support) My thoughts , when ever you enter a restaurant or business , you don't expect all the employees to be busy on their phone and not greet you. Flight 4080 to Phx must be the exception . We did board and arrive . But I would appreciate professionalism if I see a company uniform Ps The earlier flight I took allowed boarding 5 minutes before take-off This flight denied 6 people 20 min before take off Not consistent read more

Frontier Airlines - Airlines Near Me - Las Vegas, Nevada

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Front desk service is shitty. Let me down 3 times now. Shame on me. No more!! Kiosk wasn't working and had to stand in line. Then they said I was late. Lost my money and pre paid baggage fee. read more

I have nothing positive to say about this airline. They nickel-and-dime you for everything, and their customer service is appalling. I was on flight F9 3885 from Dallas to Las Vegas on November 26, 2024. When I arrived at the gate, I learned the flight had been canceled without any explanation. They gave me a $75 flight voucher, which I have no intention of using, especially after encountering such rude staff at DFW airport (Frontier). The following morning, when I arrived for my rescheduled 6 AM flight, the gate agent was unpleasant and rude to all the passengers for no apparent reason. When I went to board, she informed me that my backpack didn't fit securely in the Frontier bin, and I would need to pay $100 to check it. I complied, exited the line, paid the fee, and then had to go to the very back of the line. Upon returning, she rudely asked if I had paid, even though I had my $100 receipt in hand. As I tried to show it to her, she ignored me and asked her colleague if I had paid. I told her she must have seen me pay and that I was holding the receipt, so there was no reason for her to be so disrespectful. She rolled her eyes and waved me through without another word. Of course, when I made it to my seat (4A), my small backpack fit under my seat with plenty of room to spare, so I have no idea why I was charged an additional $100. On my return flight from Las Vegas to Dallas, the young lady at the LAS airport was kind and courteous, but the experience at DFW completely soured it for me. I don't know what personal issues the agent at DFW had on November 28, 2024, but she really needs to leave them at home and treat people with respect. After this experience, I will never fly Frontier again! read more