Beware if you are from out of town and order carry out!
I told the waitress I was posting this review so it should come as no surprise to the owners. To begin our story, I am not a local and I ordered carry out. I inquired if complementary chips and salsa were included because they are provided to all the dine in customers? I was told they were not. Okay that's odd, but fair enough.
But then while I was waiting for my carry out, I noticed a local carry out customer enjoying his chips and salsa, so after he paid I asked why this gentleman was provided complementary chips and salsa when I, also a carry out customer, was not granted this privilege? I also asked if I could set at a table to eat my meal and then receive the complementary chips and salsa? Nope! I was a carry out customer so that privilege was not available to me!
This is so ridiculous that's it would be funny if they had not also screwed up my carry out order! So just beware, if you are not a local carry out customer you will not be receiving complementary chips and salsa. Sorry!
To those of us who work with and value our customers, we know what the proper thing to do is. Yes, even if it is not the policy, you offer the customer chips and salsa so they will leave a nice review and draw others to your business!
What has happened to our country that the customer is no longer valued? Again, it was just chips and salsa...no big deal...but the devaluation of the customer is a very big deal and that is what I hope the owner of this restaurant, and those who read this review will reflect upon in their dealings with customers. read more