I paid $44 to end up having to clean my own car. There was a spot on my trunk that wasn't cleaned,…read morewhen I pointed it out the worker just handed me a list of services that were extra cost, such as dog hair and tree sap, both of which didn't apply to me. In front of them I took baby wipes and scrubbed away the spot myself, ruining my nail polish while none of them did anything to help. My interior had spots and crumbs left too, which I had to clean myself. Next time, I will just go to the gas station car wash and pay for the $1.50 self vacuum station and I will end up with the same result for much cheaper.

I've been to this Flagship location 5 or 6 times now. It's important to set your expectations; this…read moreplace is a car wash and they do have so even their most expensive option is still a car wash and not a detail. That being said they do have detailing packages available. I think flagship is a great option if you want quality results at a predictable price and time frame. They don't get every spec of dust or crumb and the windows don't always come out stellar. But if you point it out they will take care of it. Anything above that would be a detailing package, which also seems reasonably priced but I'm yet to try. I've also dealt with their customer service when I've called their website number. The lady was helpful, friendly and attentive. She made me feel like they valued my business. That encounter was a big reason I continue to go back.

Great place with very friendly people. They make sure to explain the options and my car came out…read morevery clean.

Decided to try them again after I heard from a friend that their service got better. I was…read morepleasantly surprised by the service.

Excellent Service I…read morehad an excellent experience at Cruz-N-Shine Car Wash! The staff is friendly, professional, and always provides great customer service. The quality of the work is excellent, and they do a great job taking care of your vehicle. The memberships are also a great deal and definitely worth it if you wash your car regularly. I highly recommend this place for the great service, excellent staff, and quality of work. I'll definitely be coming back!

I used to get a great wash and travelled far to get here. They did a p*ss poor job on the insides…read moreof my windows today so they lost me as a customer.

Amazing!!! Thirteen year old VW Sportwagen that has been…read morewell cared for got it's Ultimate Complete Detail yesterday. The results are outstanding -- looks better than when it came off the showroom floor! The two gentlemen arrived one hour early, which worked out well. They were respectful, efficient and extremely skilled. Every conceivable aspect of the car sparkles: interior, including the space for the spare tire; exterior, including a wax job; and the engine. Even the floor mats were cleaned and treated to the point they look as if they were just purchased. I definitely recommend Va Auto Spa!

The team was very nice and efficient. My car looks great! I was impressed with how they managed to…read moreget some exterior scratches out. Will definitely return!

This company is wonderful they are very flexible on scheduling, are very responsive, and excellent…read morecustomer service. This is I believe third time I've used them and every time I have been extremely satisfied. I rarely even meet them when they come out. I unlock my door and know I can trust they'll do a great job. Today Fares worked on my car and he took his time making sure he didn't miss a single spot. He did an excellent job. It's definitely a great value for the convenience and detail they put into your car. My neighbors saw him outside and were all asking for information, so hopefully they'll be getting more business and can ask for Fares.

Wow. An amazing job how they cleaned all the road slat off my car. Running boards are clean…read more Everything was awesome. Worth the cost compared to detailing at a physical car wash.

I went through the car wash today, and immediately afterward, I noticed several scratches in the…read morecenter of the hood--some of them quite deep. The photos don't even capture how bad they truly are. I went back right away to speak with the manager. At first, he seemed polite and helpful, but it quickly became clear that he had no real intention of assisting me. Instead of addressing the damage, he kept making excuses, insisting that if the scratches had been caused by their equipment, they would appear in multiple spots. He repeated this over and over, to the point that I finally told him I understood--yet he kept explaining it anyway. I do understand that if a rock or debris was caught in their flaps, it could cause similar scratches throughout the car. However, I have a convertible, so the only large, flat surface is the hood. Despite this, he insisted I go through the wash again, and sure enough, ANOTHER scratch appeared. This time, he claimed it wasn't in the same pattern, repeating his explanation all over again. I'm beyond frustrated and disappointed. I love this car and take excellent care of it--it's NEVER even been in the rain because I keep it safely in the garage. I've attached pictures of the incident report and the scratches, but they don't do justice to how bad the damage really is. I think some of it might be buffed out, but unfortunately, many of the scratches are deep in the paint.

Best customer server I love coming here staff are so friendly and helpful they always doing a…read moreamazing service

Mario is amazing. He takes good care of his customers and their vehicles! I don't trust anyone else…read moreto hand wash my car I have been seeing him since I first purchased my car. He answers all my questions and has great customer service! Highly recommend!!

Mario did an excellent job! My seat was in really bad shape, but they managed to make it look great…read moreagain. Really impressed with the effort and results.

I don't know what the hell was going on yesterday. Pulled into line around 6pm behind four cars…read morewaiting because the booth was totally unmanned. Even if we could order at the automated kiosk, apparently no one was even there to raise the gate. It took at least 5 minutes for someone to come out, but not before one driver moved the stanchions so he could drive away. Ymmv, but it usually bothers me that they hire a guy to read me through a completely automated process, reading me the choices, making my selections, and even swiping my card in the reader. I asked him if his sole job was to hold the hand of every mature adult with a college degree; he said that's what he's paid for. In effect, another living wage for doing nothing. I could tell the conveyor belt was faster than usual, and the results reflected it. My car was not completely dried, the inside glass was streaked, the outside glass was spotted, and in general a rather poor job. Seriously thought about going through the line again to make sure they did it right the second time, but my time is valuable and i had things to do.

I've been bringing my car to this location since it was a family-owned car wash, before Flagship…read moretook over. Unfortunately, the quality of service has declined significantly. The manager, Alex, has been very rude and does not seem to value customer service or customer concerns. When issues are brought up, there appears to be little effort to address them. I strongly recommend that customers inspect their vehicles carefully after every wash. Take a few minutes to walk around your car and check for scratches, paint damage, or any other issues. If you notice anything, report it immediately and consider contacting Flagship's corporate office. In my experience, the brushes at this location do not appear to be maintained properly. Dirty brushes can trap debris and potentially cause scratches to a vehicle's paint. Regular cleaning and maintenance of the equipment would help improve the quality of the wash and protect customers' vehicles. I hope management takes customer feedback seriously and works to improve the service at this location.

They did a reasonably good job exterior and interior $40 which is far less then Flagshipread more

I had my Range Rover washed here this morning and they did a great job like they always do. I've…read moreprobably been here five times since last spring, and the wash here has always been excellent. Today there were 4 people doing the final wipe down and finishing touches for the wash. Since I've never been sure how many times I would need the car wash throughout the year, I've been paying as I go. They do have semi-anual and annual packages that have a better value, and perhaps I will consider that option for next year.

First, I've read a review about this Exxon having "the best price around". The truth is, this…read morestation is, on average, .20-.90 more than any station in the area! They are ridiculously high! I'm always surprised to see anyone using it. I guess price isn't an issue for those people. I used the $2 air pump to top off a tire. The machine charged me $10!!! I will be fighting them on this!

Got gas here for the first time this week. As either Michele or Kathleen once pointed out (can't…read moreremember which), how can a gas station get less than 5 stars if all you are doing is paying at the pump and all goes well? Which begs the question - why do I feel it necessary to Yelp about my experiences at gas stations?! YES - my name is Neal and I am a Yelp addict! :-) There is an ATM, car wash, and convenience store (Tiger Mart) here as well.