During my recent visit to the dental office, I encountered some significant issues related to the…read morefront office staff's handling of insurance verification. Specifically, the staff member at the window referred to me informally as "hon" and informed me that she could not validate one of my three dental insurance plans. When I inquired if she had contacted Delta Dental to clarify the situation (as this issue had not arisen at other dental offices), she replied that she had not made that call. Instead, she intended to check benefits online, which seemed less effective than directly calling the number on my insurance card. The office operates under a policy that requires insurance eligibility to be confirmed before any dental work can be performed. I found it perplexing that, while she was supposed to be verifying my eligibility, she spent time chatting with a coworker and eating her lunch at the window. During my visit, I observed two other patients arriving and leaving before I was seen, which led me to believe they had simpler insurance situations. Eventually, after being taken back for X-rays, the dentist kindly addressed my dental issue. However, he was unable to fix my tooth because the front office staff had not verified that my insurance would cover the necessary procedure of gluing my tooth back into place. This experience made it clear that the person at the front desk played a crucial role; without her completing the eligibility verification, the dentist could not proceed with any treatment. Moreover, I noted the overall atmosphere of the office, which fell short of my expectations. With an empty waiting room when I arrived, I was surprised by the receptionist's focus on personal conversations rather than patient care. After waiting 30 minutes, I noticed she was still eating lunch, further adding to my frustration as the only patient present. Beyond staff interactions, the waiting room itself contributed to my unease. The decor was uninviting, featuring cheap rubber plants and an overall unfriendly ambiance, which heightened my anxiety about the dental visit. Given the revenue typically generated by dental practices, I believe the environment could greatly benefit from improvements--such as incorporating real plants and more aesthetically pleasing art--to create a more welcoming space. Ultimately, I rated this experience four stars due to the professionalism and kindness displayed by Dr. Duffy and April. Without their exceptional assistance, my experience might have warranted only a one-star rating. However, the delays caused by front office inefficiencies were significant and warrant attention for better patient care in the future. By the way my appointment was 3 pm by the time we finally left the office was busy!

The gaslighting i received from Dr Garry is unacceptable. I have a dental problem and now im…read morerunning a fever only to get no help. So I guess im just supposed to wait out the fever? No. Ridiculous in my opinion.

Dr Montefalco is a jewel. He's a fabulous oral surgeon. Any doctor who can give me an iv and me be…read morecalm about it is aces in my opinion. Dr Montefalco made me feel relaxed and comfortable. His humorous personality put me at ease. He did extraordinary work on my mouth and I had extensive work done. The next day after surgery he called me personally to check on me and how I was feeling. Thanks doc!

Had a wisdom tooth removed by Dr. Davis and it was the easiest experience I could've imagined…read more Friendly during the consult, fast removal, and the recovery process was quick and easy. Nurses and assistants were great conversations all while working in a new software system. I'd recommend to anyone.

I was referred to this office for wisdom tooth removal and had a deeply disappointing experience…read more During my consultation, I provided my insurance information and specifically asked the staff to obtain a pre-authorization from my insurer outlining all costs before I agreed to schedule. I was told my out-of-pocket cost would be $250, so I proceeded based on that assurance. After the surgery was completed, I unexpectedly received an additional bill for about $300. When I called to ask why, the employee I spoke with was abrupt and unprofessional. Instead of helping clarify the charge, she pointed to fine print in a signed form and immediately threatened to send me to collections within 10 days if I didn did not pay. I ultimately paid the collections bill to protect my credit, but the situation could have been avoided with honest communication. When I called again, the office manager admitted they never actually pursued the pre-authorization I had requested. I was then told their standard practice is to estimate or "guesstimate" costs based on prior experience with insurers rather than confirm coverage in advance. That approach is not transparent and directly contradicts what I was told before scheduling. Although the manager apologized and accepted responsibility, the office refused to refund my payment after checking with corporate. I also developed a post-surgical complication. Because of this office's limited hours, I had to return to my original dentist for care. My dentist found broken tooth fragments pushing through my gums that had been missed during surgery, requiring additional treatment. I filed a complaint with the Better Business Bureau to seek resolution. Even after the office manager had taken blame, the practice actively battled the BBB report. Only after the case was closed did they finally acknowledge their error. That resistance to accountability was extremely frustrating. I chose this office solely because I was given clear cost information that turned out to be only an estimate rather than the verified authorization I requested. Accurate communication about billing is essential in healthcare, and that responsibility rests with the provider. Based on misleading pricing, inadequate follow-up care, and poor accountability, I cannot recommend this practice.

Nobody WANTS to go to the dentist. Especially an oral surgeon. But that's where I found myself this…read moreafternoon. I was not so much greeted at the window, than barked at, "name". No smile. No pleasantries, no evidence of kindness or caring. After filling out all of the duplicate paperwork, I was told I needed an xray. I had just had X-rays taken at my regular dentist within the last 2 months. I have extreme difficulty with X-rays, on a normal basis. But with the way the machine was setup, it was too high. I could not tolerate it! I felt I was choking. I told the tech (?) she told me that I wasn't choking. I HAD to do this xray. I told her I could not physically do it, couldn't they get my xray from the referring dentist. She looked to the front office where someone was shaking their head and saying "no." The"tech" said we would have to reschedule. I had been here 2 hours already filling out paperwork without seeing the surgeon at all. Not coming back ever! I don't have to. I will definitely find another oral surgeon, that hopefully cares or at least can pretend with the patients. The whole situation was uncomfortable, cruel, unappealing and uncomfortable. And I didn't even get to meet the surgeon...

I had to have a big tooth pulled and I dislike dentists a great deal. I had that procedure at 10AM…read morethis morning and at 7:00 PM, I am happy to say it was a great experience. Professional, personable and efficient....it doesn't get much better than that!

So much better experience than I had expected! The entire staff is exceptional and the operation…read morewas painless. Dr. Alderman even gave me a call that evening to see how I was doing and if I had any questions.

I was excited to use this company and was sorely disappointed in their customer service. The…read morecustomer service/patient coordinator refuses to meet people where they need to be as far as scheduling is concerned and make things difficult to navigate. I was flabbergasted at the refusal to work with me in scheduling a new patient appointment. They are in my network and it was so upsetting that I am now scheduled with an out of network office due to the willingness of the new office I chose to work with me in scheduling.

The initial visit was great. When I needed something major done, the "bed side manner" was less…read morethan desirable. There was no explanation regarding the steps to the procedure, the dental assistant forced something into my mouth without asking me to open it, and I wasn't given instructions on what to do going forward until the next visit. Please take the time with each and every patient to explain what is going on and what they can expect.

Dr. Barbosa and staff at ClearChoice are kind and caring with outstanding expertise! And this…read moredoesn't end after your implants are placed. I had implants over 5 years ago, and it was a great decision. Just recently I felt a dental brush had partially broken and had lodged under one of my implants. A quick call to the office, and I was seen the following morning! It was as if I was immediately post-procedure. I can't say enough good about my initial care over 5 years ago AND their follow-up and attention to detail even this long afterwards is superb! A special thanks to all at ClearChoice Dental.

Everyone in this office is truly amazing. Dr Barbosa and Dr Brown are great authentic people who…read morewant to help, and make this procedure as easy and painless as possible. I looked at 3 different places and I am so happy I picked clear choice. It is a long process, but they help you every step of the way.

I made an appointment here to get a 2nd opinion on some work I needed done. I felt 100% heard and…read moreseen by the staff and dentist here. I made an appointment with Martin Dentistry because of so many great Yelp reviews. Even though it's a 35 minute drive out of the way for me, I would 100% come again for future cleanings and dental needs.

Very "memorable" experience…read more I booked my appointment months in advance and confirmed when prompted. Somehow, the appointment was changed to another date after my confirmation -- with no call, no explanation, and no notice. Impressive system. I drove nearly two hours in snowy weather and arrived on time, only to be told my appointment no longer existed that day. When I calmly showed proof and tried to explain, the staff's response was eye-rolling, visible impatience, and zero effort to help resolve an error that was not mine. I was left feeling dismissed, unwelcome, and frankly uncomfortable. I can't say why I was treated that way, but it's hard not to wonder whether appearance or background played a role when basic courtesy and professionalism disappear so quickly. When I asked for their names to document the incident, they refused and told me to leave. If accountability, communication, and respectful treatment matter to you, I'd suggest confirming things multiple times -- and maybe still prepare for surprises.

I had an appointment for consultation with Dr. Bojrab. I have scheduled oral surgery on a difficult…read morelower wisdom tooth. Difficult because of my age (70). He was very confident but real explaining everything. This was a second opinion and he is the surgeon I am trusting with this scary wisdom tooth problem.

We went on referral from my dentist for some prep work for my 15-yr old's braces. He needed to have…read morehis two bottom premolars out because they were baby teeth without adult teeth underneath, with roots too shallow to move. Well, that's what we heard two years ago anyway. I hated the idea of removing two teeth just to put posts and crowns in a teenager's mouth. So I let it go (hoping for a better idea?). But it was now past time for braces,so I bit the bullet--no pun intended. We made an appointment and got in within a couple of weeks. Their office has a good COVID protocol that allows very few people in at one time. We were ushered back to the exam room and went through a new patient questionnaire as well as an interview of sorts, and then the doctor came in to explain the procedure and answer any questions. The teeth had already started to fuse to his jaw bone a bit, making extraction more difficult and time consuming. My son was awake for the procedure and did very well, this for a kiddo with a relatively low pain threshold. I was called back into the room afterwards and again the doctor explained all that happened. We were given post-op instructions and checked out. The staff were all extremely courteous and helpful. Recovery went remarkably well. In fact, I was surprised just how quick it was. My son went from soft food back to his regular diet in just a couple days and didn't complain once of pain. I hope we don't need their services again. But if we ever do need oral surgery in the future, I would definitely go back.

I had a chunk of tooth stuck sowed in the gum on my upper left extraction site after wisdom tooth…read moreremoval and yesterday (About 1month post) felt a bump rising out of the extraction site and am praying it isn't yet more tooth that is now on the bottom left. The staff were relaxed before and after the surgery but after this I feel they may have been a little too lax.

I had my wisdom teeth removed at 28 years old by Dr. Schier. He did an incredible job even with my…read morewisdom teeth roots hitting my nerves. Schier performed a coronectomy to ensure I didn't have lasting nerve damage afterwards. I had zero complications and everything went smoothly. I had been worried going in as I have mild TMJ but that was a non factor. Thank you Dr. Schier!

Let me tell you I was so nervous about getting my last wisdom tooth out. I had never had to see a…read moresurgeon and always was able to have the dentist do it. This place was so nice. Everyone, especially my dentist and the dental assistant. The process was easy they walked me through exactly what was gonna happen. They spoke to me before during and the dentist even called a few hours later to check on me. They even let me pick out my own music to listen to during the procedure. The only reason they're not a 5 out of 5 was that I received a bill afterwards. This was a shock because I thought the bill was settled the day of.

This office is impressive. Efficient, attentive and appropriately serious about their work. They…read morehave answered many questions with patience and compassion.