Great Yamaha dealership. I just purchased my second bike in 2 years from these folks. Ian made…read moreboth purchases simple, quick and totally enjoyable. Prior to buying my second bike, I visited a number of Baltimore area Yamaha dealers, and I found Fredertowne to be genuinely interested in their customers, had quick/direct follow-up with me, and offered the best, no-nonsense deal. I really appreciate that difference. Be sure to visit Fredericktowne when shopping for your next Yamaha bike.

I came to Fredericktown Yamaha Triumph soliciting quotes for a Triumph Street Triple RS, after…read moretheir website listed having the model in stock in the color I was interested in. To my utter surprise, Ian and team came back with the best price *by far*, and provided lots of help and assistance in getting the sale run through to completion. Ian stayed a few minutes late, and walked through the bike without a rush or dismissal, accomodating my schedule as I was coming from Baltimore. On top of that, the bike was provided in EXCELLENT condition, and a battery tender pigtail was provided on top of the best price in the mid-Atlantic. If you're looking for the bikes they carry, I can't encourage getting in touch enough. Class act, awesome group of people to work with.

Nininger's isn't what it used to be. Thanksgiving night our 2 year old car broke down and we had it…read moretowed to the dealer thinking it was a warranty issue. However, the mechanic there found that the oil pan drain plug was missing and the oil was completely drained out (when we stopped the car, oil came running out). We have only had the oil changed twice, both times at Nininger's. Apparently, this is what happens when the mechanic only tightens the plug by hand. We called Nininger's and asked to speak to the owner. Carter said the owner was unavailable for weeks while "working on something else". Carter also said, in two separate phone calls, that it was likely that it was sabotage and someone crawled under our car to loosen the plug. It has been almost 6 weeks and we have not heard from the owner which is unacceptable in a situation like this. We have been customers at Nininger's for 19 years and have brought all of our family's vehicles there for maintenance and repairs. We are extremely disappointed and saddened that they are not standing behind their work. We are lucky that the car is running at all. We don't know what potential long term damage this has caused and as you might imagine, this causes problems for our engine warranty.

My tire popped on the highway, so I took my car here. I hardly had to wait and the staff was SUPER…read morefriendly and helpful. They gave me a new tire, and filled my spare at an affordable price. Wonderful people and great service.

I've used Top Gun on two separate occasions. the first, my car was involved in an accident and the…read moreneeded to be repainted. the paint quality and application was so poor that the paint bubbled and had to be repainted two more times. Their attention to detail and customer service was also not as to be expected. Recently my car was involved in another collision that was the fault of the other driver. To get the process started for a rental car before liability was assigned, Geico my insurance company insisted I started the claim with them and can be transferred. So I brought my car to the recommended shop and they started the assessment process. Without my knowledge they completely dismantled my car and told me my car was totaled. I drove home 1.5 hours from the accident - no alarms, damage to the tires, etc. Just front end damage. When liability was placed on the other driver, I decided to get my car and get a second opinion and take it to another shop. They threatened that if it was anything but totaled, it was insurance fraud, did not put my car back together to be sent to the other shop, and when a tow truck came to get it, it was insurance fraud parts and the entire front bumper was missing. Needless to say, the other shop fixed it, State Fark paid for the damages, and I will NEVER take my car to Top Gyn Collision again. They are overpriced, work is shotty and I just don't trust them.

Incredibly disappointed by work performed at Top Gun…read more I chose this shop as it was one of Geico's preferred shop (Xpress) I usually look at the reviews and make a decision based on an overall picture but man was I wrong with this shop. After getting into an incident, I had my car towed here and at first everything seemed fine but as my car sat at the shop due delays in parts which I understand was out of their control, I started getting frustrated and lack of transparency became obvious as I kept pushing for a date of when I was going to get my car back. My car was returned to me, without informing me that the window button was not working along with my lcd screen which was not even part of the reason as to why I brought my car into the shop. My TPMS sensors were also not working. In essence, this shop managed to introduced issues that were all electronic related and failed to diagnose them and are now having me deal with insurance to get those issues resolved with the Lexus dealership. They did repair all the physical damage but along the way they don't have qualify people to handle electronic issues so please BEWARE as they are now pushing these issues on to me to handle with insurance and I may be out of thousands due to their incompetence.

They rebuilt my Honda automatic transmission last year. Very professional and courteous, but they…read more"improved" the OE unit with various modifications to "upgrade" the Honda design. One of the modifications was the installation of an external oil cooler, which is always a good idea, but I think they also installed what hot-rodders call a "shift kit". I wish they hadn't done this. It shifts very hard, particularly 2-3 and 3-4. I'll bet that this thing lasts the 25k warranty, but my motor mounts and CV joints probably won't :( If you use this shop, ask about the pros and cons of any potential modifications they will be performing.

My 20 year old daughter had a horrible experience at this shop. She said he was rude when she made…read morethe appt - our first red flag! We should have known better than to bring it to this shop. She wanted to know why the car was making a terrible sound. She dropped it off the night before and didn't hear a word from him until it was time to pick up. Upon arriving, David said "I can't do anything, take it to a dealer and it's $140 because we hooked it up to a scanner" - He never called to ask if this was okay and explain to this NOVICE customer if she was willing and able to pay $140 for the evaluation. He also made her wait in the lobby for 25 minutes prior to giving her the fabulous news! Incredibly disappointing! We will never be back and will share our experience far and wide! :( No wonder why women are afraid to take their cars to mechanics!

Great service and they actually care about helping out. My car is old and I wasn't sure if the…read moredamage was too expensive and the insurance would just junk it. They did the estimate for free and worked with me to get the insurance to pay for it. Highly recommend!!

USAA offered me a few options for repair after I hit a raccoon on 695 and busted the front bumper…read moreof my Jaguar XF. Chose these guys based on reviews. I am glad I did. My service rep was extremely friendly, knowledgeable and easy to work with. I was worried about paint matching -- he assured me it would and he was right-- perfect match. Took it in on a Monday, they said probably done by Friday but it was don't early Thursday. All around excellent service and work and highly recommend.

I had a wonderful experience at Skip's Auto in Frederick, Maryland. Brian was responsive,…read morerespectful, and extremely helpful throughout the entire process. He drove me home after I dropped off my car and picked me up when the work was completed. Even though the shop appeared very busy that day, the service was prompt and efficient. What stood out most was the genuine hospitality and excellent customer care. I highly recommend Skip's Auto and truly appreciate Brian for making the experience so convenient and pleasant.

I've tried to get in contact with them for over a month now, no one even picks up the phone for me…read more They were supposed to reach out to my warranty service to work on my car and I just found out they never did and I've been waiting around for nothing. Poor customer service and super upsetting.

I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.

Marc was great. Quality work and very reasonably priced. Sam's is the place for any body work.read more

Mark was so open and transparent about what could be done. And he went out of his way to search for…read moreand findthe best fitting parts to use in my repair. Took care of every fine detail so that replacements were completely unnoticeable without adding unnecessary work. I wanted to work to be done locally, so I did not compare prices with out-of-town shops. However, I do estimate the price was very competitive, because the final invoice was extremely clear and I did not see anything I did not find agreeable. And Mark was friendly and caring with respect to any inconveniences I was going through and tried to minimize my troubles.