This store has went through renovations that to me make the store more cool and lively. The workers here were very nice and did not seem over powering in trying to sell me a bag. The way that everything is displayed in this store is clean and neat. I did not purchase anything but definitely eyeing a bag or a two. read more

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What a loser company! Terrible Customer Service. You can't make this stuff up. I purchased a Le Pliage Original L Tote bag on 11/24/20925 and put it on my credit card. I realized they were shipping it to the wrong address while it was still in transit. So, I asked them to reroute it to the correct address. After several failed attempts at changing the address, I told them to cancel my order. They told me it would take up to two weeks for it to get returned to them and then another two to three weeks for the credit to be processed. In early January, the credit had still not been issued, so I inquired about the credit. They told me it would be another 5 to 14 business days. So, 14 business days later, there is still no credit to my account. At this point, I had my credit card company successfully reverse the charge. I I asked them if they were having cash flow problems or if their customer service was just really bad. Never heard back from them again. No apologies. No explanations. I can't imagine how they stay in business. read more

Fabulous merchandise top of the line Store roots go back to the equestarian infustry in france great staff read more

Very poor value. Poor quality control of their purses. This company does not stand behind their bags.

WORST WORST WORST COMPANY EVER. I'm genuinely shocked at how poorly Longchamp handled my situation. I ordered a bag as a gift for my mom, and when it arrived, the chain was damaged right out of the box. For a brand that prides itself on "quality," this was already disappointing. When I reached out and returned the bag, thinking they would do the right thing, I received an email saying they don't accept returns unless the product is in "new and perfect condition." How ironic -- they're refusing my return because the product they sent me was defective. When I pointed that out, they changed their story and claimed the return was "too late," even though that wasn't the issue they mentioned before. Then they added that their warehouse "inspects everything before shipping" and that their decision is final. No apology. No responsibility. No respect toward the customer. So now I'm being sent back the same damaged bag while they want to keep my money. -- no refund, no replacement, nothing. It feels like they're trying to scam customers out of their money by hiding behind vague policies instead of standing by their own quality control. The way this company treats its customers is unacceptable. The complete lack of accountability and professionalism is shocking, and judging by other reviews, I'm clearly not alone. Read on TrustPilot, also, MANY similar reviews too, so clearly something is very wrong. read more

I am extremely disturbed and disappointed by the way they handled the online return, especially considering it's coming from such a renowned brand like Longchamp. I made two separate purchases of black tote Le Pliage bags in sizes M (confirmation number N668832) and L (confirmation Number N668802 ) on their website on the same day. I decided to return the L size few days later because the M size is more suitable for my needs. I literally just opened the box and compared the two bags and decided to return never- worn bag in L size, so I put it back in the original box and shipped it back via UPS (tracking N 1Z5413E59093656035). I returned the exact same bag I purchased on the Longchamp website. UPS provided proof of delivery, but Longchamp website kept indicating that the return was still pending. I sent an email asking for confirmation of the bag's arrival, which they confirmed a few days later and stated that I will be refunded. However, I received an additional email a few days later stating that the returned bag was already worn and inauthentic, and that they would be shipping back to me with no refund. They shipped the bag via UPS extreme priority and I received it in less than 24h. The bag they sent didn't have any paper protection or the original receipt I initially sent them. Additionally, the protective plastic bag in which the bag arrived within the UPS box was damaged (the little green slider on the top of the bag was missing) If this statement is correct (" worn and inauthentic") then this only means that the Longchamp website sold me an already worn and inauthentic bag! This is an absolute disgrace for the company and a display of extreme dishonesty. You've just lost a customer. read more

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I've never seen a company that claimed to be so luxurious, that turned out to be so incapable. January 2023, I bought a Pliage, and I was told that I had a two year warranty on the bag. By June 2023, the bag developed a scuff in the middle (see picture). I took the bag to this Longchamp store to get the bag repaired, the representatives said they would send the bag in, but that their warranty only covered holes to the corners of the bag. They said they would see what their repair shop would do, and that they would have it mailed back to me directly. I waited three months for this bag to come back. In September 2023, I received an email that my bag was ready for pickup. Not that it would be mailed to me, that I had to come back to this store to pick the bag up. When I picked up the bag, they had done nothing to repair it. Useless. IKEA bags are more durable than this piece of junk, and their customer service won't screw you over the way Longchamp's does. I would recommend a grocery bag from Walmart sooner than I would recommend a Pliage. read more

Longchamp - Look at how small this hole is (bottom right of the bag). They can't even fix this. Dumpster luxury. - Leather Goods Near Me - New York, New York

First time I visited I had a great experience with a salesperson who helped me narrow down my bag choice but needed more time to think about it, went back a few weeks later to purchase (in more casual dress as I was in the area and decided to stop by at the last minute) and was noticeably followed around the store by security. Deeply uncomfortable experience that soured my experience with the brand. read more

Fantastic customer service. I saw a bag last month in the Heathrow Airport, but didn't buy it. Then, of course I decided I'd like to have it. The SoHo store was so helpful in helping to identify the bag, holding their one bag for me and then processing my order as charge-send! Many thanks to Jennifer for her help!! read more

This company has horrible customer service. I ordered a bag online. While there was a typo in the zip code the street address and town was correct. Longchamp delivered to the zip code. Not the town that I typed in they take no responsibility. They have not assisted in retrieving the item. They insist that the address on file was correct and they did nothing wrong. Even though the receipt shows the accurate address that I typed in and they changed. I have been on hold for over 40 minutes (when told the wait time was 1 minute). I have had multiple email exchanges and they still stick to their story of the zip code being the true address. Most people can understand a typo in a number and the address one types to be a more accurate reflection of the persons intent. I am out over 160$. For them to say that they sent an item to an address that I provided when they sent it to the zip code is gaslighting. I have no idea if their products are decent and I suppose i never will. What a disappointment. read more

I own various luxury handbags, all which I have purchased through working myself. BEWARE do not both with Longchamp, they do not stand behind their products in comparison to other brands. I wore a bag 2x and it showed signs of wear. I brought it in to be repaired and was told it could not be, despite Longchamp stating repairs could be made. Was offered a 10% discount instead for a new purchase. Would 100% go for Louis Vuitton as the brand leather holds up stronger, and price point is only slightly higher. Hope this helps! read more

I have been an avid customer for many years and had a very unpleasant experience at the soho location. I stopped in on the coldest day of the year and there was absolutely no heat. They had heat lamps but they went out twice while I was there. The poor team was shivering and looked very uncomfortable. Not a good experience for "luxury". Maybe they should think about transitioning to selling coats read more

Stopped in at the Soho store today to look at the selection of bags. A staff member rudely snatched a $159 bag from my hands. Horrible and condescending. Walked straight out. read more

I went in today to return a bag with hopes of exchanging it. The woman who helped us was so completely unhelpful as well as rude. She was completely disrespectful and unprofessional. read more

My review on this store is a bit of a 3 part one. I love Longchamp bags, the bags are simple and durable. They aren't terribly pricey either and are the bag du jour in NYC. The LC SoHo store is really impressive. The elaborate staircase wowed me and it was so fun to look at all of their beautiful bags. Growing up a few hours from NYC, I did a lot of window shopping and hanging out in midtown. These days I love browsing in the SoHo area since it seems less hectic. If you aren't familiar, Longchamp has limited edition bags that they sell in various cities throughout the world. NYC has one with a Statue of Liberty graphic, London has Big Ben, Paris has the Eiffel Tower and I am just naming a few! On my first day in NYC I popped in here to see what colors they had in the Statue of Liberty bag. My mom had recently been in London and pickings were slim for the Big Ben bag. I'm happy to say that the SoHo store had a good variety of colors and bags in various strap lengths. A very helpful sales lady showed me the bag options, but I wanted to think it over for a day before making a purchase. The second day I went back to pick up my bag and had a great customer service experience. I knew what I wanted so I was in and out right away. I got back to FL and my mom was loving my new bag. She wanted one, so I called the store and spoke to a very friendly sales associate. The transaction was smooth and pleasant. Shipping was free and quick! The item even came with gift packaging, which was nice since this was a Mother's Day gift. Great customer service experience all around! read more

Absolutely will recommend Crystal. After my friend and I had left the store, she personally sent us a card. She is so sweet and was able to answer all of our questions. Her personality is amazing, and she took her time making sure we left satisfied. read more

Longchamp - Leather Goods Near Me - New York, New York

Great shopping experience. The person serving me is Jennifer. She is very friendly，I'm looking for a bag , but there are two different sizes, she is very patient to give me advice, tell me which one is more suitable for me. I bought the small one，She packed it for me. And walked me to the door. its very good experience. To my surprise, a week later I received a postcard written by her. She's so sweet. read more

Longchamp - Leather Goods Near Me - New York, New York

First i ordered a bag over the phone which was incorrect even after speaking with the rep and explaining which bag i was looking for. I go pick up the bag and its the wrong one they didn't even have my bag in stock. From the get and plus she was rude on the phone. Waited 15 mins for a refund .. which the cashier helping me couldn't even do she had to get an assistant manager named jennifer or the manager named david to come help with a refund. Which they said there busy helping a client .. which i get but common use your head and switch rolls and come downstairs to help 3 customers who needed help by managment .. So the cashier girl could't help and i have NO refund yet ... never coming back to this boutique. read more

I returned from a short visit to Paris this summer with a newfound love for almost anything French. Longchamp is on the top of my list. I was ecstatic when I received a 'private sale/sample sale' invite earlier this week in my inbox. I've read a lot about the futuristic design of the Spring Street store but during my first visit to the store, I was too fixated with getting to the sample sale area asap. And my second visit wasn't any more leisurely than the first. And after spending a decent amount on sale merchandise, I didn't bother checking out any floor merchandise. The sample sale was great - and I hear they have about 1 - 2 more regular sales throughout the year. The sales people were very friendly and helpful. Le Pliage bags were very limited in style and color. They have a great selection of leather accessories at very affordable prices. If you take the time to look around there are many great deals. Early birds catch the worms. read more

I love Long Champ, and their Le Pliage bags, they're the perfect carryall, but my experience with the downstairs sales girl left a lot to be desired. The store is beautiful, and the sales person upstairs was far more cordial, and while I knew what I wanted he was very nice and helpful. The store itself feels like Paris, and I wouldn't expect anything less. The bags are displayed in a way that each get their own time, no cluttering in this store at all. The architecture is inspiring. read more

Longchamp - Leather Goods Near Me - New York, New York

We were just here a couple of hours. We were greeted and helped out completely for everything we needed. David was very patient and was able to answer all of our questions. He was very well versed with the product band was great in explaining which would be good for my sister and my mother. Furthermore, we weren't rushed and was given a good amount of time to buy the stuff we needed. read more

Horrible customer service. I actually just left the store, and I'm fuming mad. I purchased a tote (the classic kind) a week ago, and needed to return it. Their receipt sas they accept returns but they do not. The sales woman basically told me the bag 'looked used' which it was not, nor did it look used. So basically she made up an excuse to not let me return it. If you're purchasing something here keep in mind they will not let you return it. I find that policy completely unnaccelptable in retail today. Just go to Bloomingdales, or buy something else. That's the last longchamp item I will ever buy! read more

Sometimes one star is too many stars. This may be one of those times. 15 days ago I purchased a nylon commuter bag for $145. $145 is way too much for a plain nylon bag, but these bags are convenient, come in a variety of pleasing colors, and I thought I was paying for somewhat better quality then cheaper nylon bags sold elsewhere. Truth be told, I may even be a bit of a bag snob, so I wouldn't buy a cheaper nylon bag, but although I may be a bag snob, there are certain things I expect to receive in exchange for over paying by $100 for my nylon bag. First and foremost is a working zipper. The first day I used my bag it was apparent it did not have a working zipper. Every time I opened the zipper the zipper head would slide off onto one side of the zipper, causing me to have to rethread it every time I wanted to close the bag. Needless to say I have only used the bag four or five times in the past 2 weeks and finally made it over to the store today to exchange it. I would have gone sooner but this was the first time in a week I was able to get out of the office for lunch. I dealt directly with the manager who was nice enough but ultimately would only accommodate me to the point of sending my existing bag out to be repaired. As the bag was defective when it was sold to me, I expected the store to exchange it and give me a new bag. I feel like this is not an unreasonable expectation for $145. The manager said she could not exchange it because I had used it and she couldn't resell it (the lining of the bag is white and my wallet is black). Why would you want to resell a bag that doesn't have a working zipper? Am I missing something here? She offered to send the bag out to be repaired (which takes 4-6 weeks). I wanted to return the bag at this point, but this too was not an option because I had used it and it was just past their 14 day return policy (by 1 day). I was visibly annoyed at this point and the manager offered to rush the repair which takes 7 days. That's something, but now I just feel like a chump for spending $145 on a poorly made bag that I can't even easily exchange. I'm not spending any more money with Longchamps, there are plenty of other stores (**wink wink Kate Spade**) that will sell me a nylon commuter bag for $145. $145 sure does buy you a lot of hassle. $145 bought me a headache. I'm disappointed in you Longchamps, because all you had to do was exchange my bag and I would have forgotten that you sold me a lemon to begin with. Instead I would have though, ' I'm so glad I was able to exchange that bag without a big hassle' and would have kept buying your $145 nylon bags. read more

Geezus...chicks be lovin Longchamp bags, yo. If you ain't makin six figs, don't even think about hittin up this spot. Mah sugar mama dragged me here and flexed her cabbage muscles...ugh...I can't fathom spending $800 on a fuckin purse. No way. No Fuckin way. read more

It is as nice as everyone has written about. The stairs are kind of freaky or maybe its just because i have a little vertigo. My french girlfriend who loves her some Longchamp is always aware of the semi annual sale...and she clued me in on it. More than half of the items were on a nice discount, 40%-65%. The staff was incredibly friendly,helpful,even a little chatty. I don't like hovering, which they didnt do but once I was walking around with several handbags because I couldn't decide which one was coming home with me, several of the staff was very helpful.Really helpful. I spent about an hour wandering around touching all the bags and finally chose a Fierce dark purple suede large barrel bag , tres chic @ about 60% off. Definitely a nice shopping experience. Ill be back for the next sale. Absolut ment, mon ami. read more

Bonjour! This French upscale brand has made quite the fan base in little ol' America. I own a few Longchamp bags and am impressed with their durability. One of my babies recently had to be sent out to France for some repairs (yes, they'll do free repairs on your bags). He had been through a tumultuous few years. First, he went with me to college. Enough said. Then, when he had a few battle scars and internal tears (similar to my liver) I switched him to my gym bag. He was a fighter, that one. When I finally took him home to see if they could give him some TLC, I thought the saleslady might faint when she saw him. "We'll see what we can do." I'm hoping to get him back soon. We'll see if their repairs live up to the standard of their bags. In the meantime, he'll come home to a very tan companion, as I bought a lighter bag in the same size. read more

I've never actually considered going to Longchamp for anything in particular. Perhaps due to the fact that I see it mainly as a luxury leather goods brand geared more towards women. Which, it is. But they do carry mens accessories. This of course includes the ever popular Le Pliage bags which come in a long handled version (for the ladies) and the short handled version (for the ladies who had long handles, and the men). This was my 2nd stop whilst shopping earlier today. My first stop was at Gucci. Although I did crave for a Gucci bag, my entire day was set on going for a large black Le Pliage bag with short handle. So what was the verdict? I'm completely content with the bag. I was quite apprehensive when getting home to open it and looking at it a 2nd time. But then again, hey, it was only $135. What else can you expect out of a bag for that much. Its completely synthetic nylon aside from the handles which are made from cowhide. The bag has only one inside compartment (which is perfect to me, because of its location towards the very top of the bag, and is great to store your wallet and cell phone) and then ALL this room for... basically everything. Which is a great all-around bag. Its super spacious, and yopu can basically use it for anything in any weather (perfect for Spring and Summer) Now... my cons for the Le Pliage bag? Made In China kinda does bother me, but, hey... Philip Lim does his shit in China too. Amongst several other "up there" labels. No biggie. I mean, the construction seems fine to me. I have yet to see anything bad about it. But lets also not forget about the price tag. I wouldn't doubt Bottega Veneta or Gucci selling a bag made of the same materials for triple the amount. But then again, it would of been made in Italy, which already boosts up the price of it based on importations alone, and then the construction... probably using the... FINEST SYNTHETIC MATERIALS ON THE MARKET. Oh whoop-dee-doo. So, all in all, I'm content being a conformist whore with my Le Pliage bag. At least I can be secure to say that I'm the only MALE that I've seen thats carrying it. Makes me feel special. Now, ending this review will explain my 3 star rating. As much as I was okay with the service, it wasn't like the service I had at Gucci, and on top of that, I knocked off another star because the girl spelled my name on my receipt as "Mickael Hertbeerg." Apparently I'm Dutch now (coined by my newly appointed BF). read more

I don't know what everyone else is talking about, I had decent service. I was the only person in the store when I walked in, so I kind of felt like I was being watched excessively, but when it became obvious that I wanted to make a purchase, the salesguy was very helpful. He was honest with me - I was going to get a white Le Pliage tote bag, but when I asked how prone they are to stains, he actually told me that if I used it frequently it would start looking a bit dingy. Most places seem to try to tell you whatever you want to hear instead of risking losing a customer, so I appreciated his honesty. (I also appreciated that he was super hot.) Also, the store itself is really nice. The staircase is awesome. My only real qualm was that they didn't have a lot of colors of bags in stock. read more

Being a girl in this city, you couldn't ask for a better everyday bag than the Le Pilage tote. I take mine everywhere. It's spacious, durable, and compact. I can fit so much in there and I almost lose something in it everyday. I loved my tote so much I even went back to Longchamp to purchase the Le Pilage XL travel tote. I'm equally as in love with it. I unfortunately purchased those at the store in Macy's which was filled with unhelpful, seemingly annoyed staff. I popped into this location recently hoping to find a functional replacement for my Nike gym bag. I found the staff to be welcoming and helpful. This location is huge compared to the one inside Macy's and much more stylish. They sadly didn't have what I was looking for so I guess I'll have to check out Lululemon. I'll be back to purchase another Le Pilage tote if they ever bring back the hot pink color! read more

I was planning on doing some shopping in the area and when I looked up Longchamp, was happy to see that there is a location in the area I'd be visiting. I was also glad to read that the employees were friendly and not rude, which is always a downer when you're willing to pay top dollar for some designer piece. Heck, you want to be treated well...especially if you're shelling out a lot of cash! So when I entered I saw two employees, who turned to look at me, but never greeted me and went back to talking. I walked up the fancy staircase and saw the Le Pilage bags at the back. I was standing there for about 5-10 minutes, deciding what color to buy and nobody had approached me (which isn't a bad thing...I don't want someone to hover over me, but then again I want someone to be available if I have questions). After finally deciding, I had to find someone on the floor to help me reach the bag at the top and then proceeded to pay. I was debating between two colors and was forced to get the red since they were all out of the navy blue...but the lady who rung me up did mention that there were two navy blue's at the Madison store so I decided to head down there to take a look. Overall, I didn't think my shopping experience was 4 or 5 star worthy. Wish I had a better experience, but oh well... read more

Ok - caveat - I am a food reviewer not a bag reviewer, but HEY what they heck, time to branch out :-) A few things I love about Longchamp - its one kickass interior design, there is an amazing array of bags, and I mean an amazing array and everyone I came across while poking through many bags were extremely helpful. Clearly, bags are a personal taste issue, so you may not like the bags, personally I love my new Weekend Bag, fits my personality and needs down to a tee. Price - well come on people - its a Paris bag company, not a Chinatown one - crack out the plastic and get spending. read more

Lordy, lock up my wallet before I spend another dime in this fabulous store! It's worth a trip just to check out the chic, futuristic architechture (I stood there admiring the staircase for about 10 minutes before I started shopping). The store has an open, airy feeling about it, which makes it so easy to shop in. All the items are displayed clearly so you don't need to search for long to find exactly what you want. All of the merchandise is top quality - the brand name speaks for itself. The staff is friendly and helpful. I went in a few weeks ago to purchase a gift, which my super attentive salesperson wrapped ever so nicely. I walked out with the gift, plus a little somethin'-somethin' for myself ;-) read more

Longchamp - Lonchamp store, Soho, NYC - entrance - Leather Goods Near Me - New York, New York

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Overpriced, but my wife loved the bag... so I guess it was a hit. The store is beautiful. I'm just not impressed by the product. read more

this space is absolutely amazing. as an architect i truly appreciate interior spaces that take you into a whole other world, especially in tiny cramped spaces like Soho or NY. this store did not disappoint (see photos). the instant you walk in, you are just intrigued by the folding stained wood panels and orange/tan tinge. to be honest, i could care less about the products on display when i walked in. granted i've never purchased or own Longchamp products, this place definitely does a great job at showcasing its products in a very simple, dignified, edgy manner. to me, it brought a slightly more trendy outlook on the brand. read more

Longchamp - entrance - Leather Goods Near Me - New York, New York

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I agree, the staircase is the main attraction to this store and it is worth going up to the top sales floor. Also seeing a whole wall of the nylon totes was pretty fun and I wish I could have taken a picture. The SA were nice to us and answered questions I had about the different colors. It is also the only place to purchase the special totes designed by artists. read more

This is a flagship store but I recommend going to the Madison Ave or Rockefeller branches for your LCs for the following two reasons. 1. Firstly, it's dark like a "romantic' restaurant with very few spotlights. I can never tell the colors of anything so I always leave empty handed. 2. Second, bc it's a flagship and located in popular Soho, they are more likely to have sold out of a popular item, even tho they suppose to have more stock of everything. read more

Wow! A HUGE thank you to Grace and Jenny at the Longchamp store on Spring for helping me get two luggage tags customized same day. Grace and Jenny took the time to text me photos of all the available options and then we're able to get the tags customized with the bride and grooms initials same day. They sent me a picture of the tags before they wrapped them up. When I went to pick up the tags, everything was gorgeously wrapped and ready to go. Thank you to these two lovely sales women for making this a seamless gift order and pick up! read more

I don't know why Longchamp seems to be so much cheaper in the US than in many other countries. But of course, it is cheapest in France because that's where the company was incepted! I liked the rather chic and elegant style of this store in NYC. But the staff didn't seem too pleased when I asked for extra paperbags since I bought 2! I had every right to ask. Anyway, I don't see why there should be a problem with paperbags. I bought once from an online site (www.mylittletoteshop.com) and they gave me a paperbag without qualms! read more

The Le Pliage bag is part of every working girl's wardrobe. I mean, if you look on any subway around 6PM, you'll probably find at least half of the women with some kind of Longchamp bag. I'm a fan of Longchamp because my Le Pliage bags are practically indestructible; It has carried my heavy laptop, a couple of notepads, high heels, and other crap that always makes its way into my purse. All of the bags are perfect to take on vacation (especially the beach) because they're simple to pack (they are very compact), can hold a lot, and are very sturdy. read more

- [ ] Worst Customer Service, Before heading to this location. I had called and ask if they had the bag I want. The person who answered the phone said yes we do we have 5 of them left. I told her great I will head over there now. As soon as I get there I see there short staffed the sales associates were assisting clients I was patience and waited. As soon as one of them because available I showed her I was looking for this bag. She looks at my phone and say we don't have it. And walks away. I stop her and tell her excuse me, I called before coming here and they don't me they had this bag, that's why I came. She like ok let me go check. She never came back. I ask another young lady and she had no problem getting me the bag that she was so fast that i didn't have to wait. She check me out. I noticed the bag was a little dirty. I ask her can you please get me a different one. This one is dirty. (Since it was on sale No exchange or refund) She's like sure no problem. She goes upstairs and come back down with a different one. I check it and it was perfect. As I'm follow her so she can put my bad in a shopping bag. Her co worker takes the bag and tells her to go upstairs. I hear when the young lady who was helping me told her wrap it for her, she's done. I wait for the co worker to wrap my bag with tissue paper and put it in a bag. And she starts ringing up the bag and I'm like I already paid for it. And she's look at me all weird. I told her I have a receipt. So she's hands me the bag just like that and I'm like can you wrap it. So she does and then before handling me the bag. She asks me if she can see my receipt. I look at her and tell her excuse me. She like can I see your receipt. (I had no problem showing her my receipt) the way she said it was my problem. Lack of education. She saw when I was being checked out by her co worker. She was so rude. I ended up showing her my receipt because again I didn't have nothing to hide. She made sure that it was the exact bag I paid for and everything. I took my bag and left! Never again. The store manager needs to hire people with education or at least train them have to assist clients. read more