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    Longchamp

    3.1 (57 reviews)
    Open 10:00 am - 7:00 pm

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    Marija K.

    I am extremely disturbed and disappointed by the way they handled the online return, especially considering it's coming from such a renowned brand like Longchamp. I made two separate purchases of black tote Le Pliage bags in sizes M (confirmation number N668832) and L (confirmation Number N668802 ) on their website on the same day. I decided to return the L size few days later because the M size is more suitable for my needs. I literally just opened the box and compared the two bags and decided to return never- worn bag in L size, so I put it back in the original box and shipped it back via UPS (tracking N 1Z5413E59093656035). I returned the exact same bag I purchased on the Longchamp website. UPS provided proof of delivery, but Longchamp website kept indicating that the return was still pending. I sent an email asking for confirmation of the bag's arrival, which they confirmed a few days later and stated that I will be refunded. However, I received an additional email a few days later stating that the returned bag was already worn and inauthentic, and that they would be shipping back to me with no refund. They shipped the bag via UPS extreme priority and I received it in less than 24h. The bag they sent didn't have any paper protection or the original receipt I initially sent them. Additionally, the protective plastic bag in which the bag arrived within the UPS box was damaged (the little green slider on the top of the bag was missing) If this statement is correct (" worn and inauthentic") then this only means that the Longchamp website sold me an already worn and inauthentic bag! This is an absolute disgrace for the company and a display of extreme dishonesty. You've just lost a customer.

    Look at how small this hole is (bottom right of the bag). They can't even fix this. Dumpster luxury.
    Sean P.

    I've never seen a company that claimed to be so luxurious, that turned out to be so incapable. January 2023, I bought a Pliage, and I was told that I had a two year warranty on the bag. By June 2023, the bag developed a scuff in the middle (see picture). I took the bag to this Longchamp store to get the bag repaired, the representatives said they would send the bag in, but that their warranty only covered holes to the corners of the bag. They said they would see what their repair shop would do, and that they would have it mailed back to me directly. I waited three months for this bag to come back. In September 2023, I received an email that my bag was ready for pickup. Not that it would be mailed to me, that I had to come back to this store to pick the bag up. When I picked up the bag, they had done nothing to repair it. Useless. IKEA bags are more durable than this piece of junk, and their customer service won't screw you over the way Longchamp's does. I would recommend a grocery bag from Walmart sooner than I would recommend a Pliage.

    Samantha K.

    Absolutely will recommend Crystal. After my friend and I had left the store, she personally sent us a card. She is so sweet and was able to answer all of our questions. Her personality is amazing, and she took her time making sure we left satisfied.

    Jennifer W.

    Great shopping experience. The person serving me is Jennifer. She is very friendly,I'm looking for a bag , but there are two different sizes, she is very patient to give me advice, tell me which one is more suitable for me. I bought the small one,She packed it for me. And walked me to the door. its very good experience. To my surprise, a week later I received a postcard written by her. She's so sweet.

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    10 months ago

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    3 months ago

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    8 months ago

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    3 months ago

    Very poor value. Poor quality control of their purses. This company does not stand behind their bags.

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    6 months ago

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    Page 1 of 2

    Ask the Community - Longchamp

    Review Highlights - Longchamp

    I love Long Champ, and their Le Pliage bags, they're the perfect carryall, but my experience with the downstairs sales girl left a lot to be desired.

    Mentioned in 3 reviews

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    Gale Grant Ltd

    Gale Grant Ltd

    4.6(17 reviews)
    3.3 miUpper East Side
    $$

    I popped in here today and was beyond delighted. The people working here are awesome. Friendly,…read morenetworking, kind, and helpful. They have a colorful variety of jewelry from necklaces to bracelets to earrings for both pierced and holeless lobes! They also have a nice selection of brooches or pins. Behind the counter are more classic pieces for everyday and evening or elegant wear. Elizabeth and Richard are wonderful! They will let you know if anything you're interested in is on sale or can be sold at a discounted price. The only thing you must keep in mind is that there are NO returns. Only exchanges are permitted in store with receipt. Happy shops!

    To endure the favor of an errand for a good friend Was not…read morewell received, by associates, to be perceived as a baggage of an inconvenience Does not ameliorate To be abruptly brushed off where this review deteriorate Gone into the black hole of my preception for this patronize visitation which I rate Faster to make my presence eradicate Lewd and unpolished associates results my point of view as very desolate Breaking their precious idle time surely dilapidate Yet... idle hands are surely a Devil's Ding-A-Ling where I perceive Heavily engrossed in their thing for my presence supersede Fine costume jewelery at high heaven prices not enticing for the brilliance of the eye to see Superficial material for the illusion of authentic jewels, believable to deceive One man's stolid response "and so you shall do so" to be Another woman's uproar to process the sale without a single pleasant peep Followed by a third, who is able to hone her social skills, Gloria to the tee Ended with a counter offer for a incentive to rectify malicious customer service for this unpleasant endurance to retrieve Entirely too late As Gale Grant Ltd. will surely fold to be unemployed who cannot pick up this pace Without grace I shalt not a return visit, this I tell you where I foresee!

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    Gale Grant Ltd
    Gale Grant Ltd
    Gale Grant Ltd

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    Eve Bari

    Eve Bari

    4.1(42 reviews)
    3.1 miMidtown West
    $$

    Service is amazing ! Eve Bari have great selections of hats and fascinators different sizes and…read morecolors ... value is reasonable and they have a 30 days exchange or store credit policy . I don't really like returning stuff and luckily the fascinator to bought from eve Bari matched exactly with my outfit . One suggestion when it comes to buying hats or fascinator always bring your dress / outfit so you can tell which one is perfect for the outfit . Eve Bari is on W 57th and very accessible through MTA ...

    I passed this shop on the way to pick up my purchases from Nordstrom last night. It had just…read morestarted heavily snowing, but I doubled back towards the store after spotting a pillbox hat on the mannequin. Note that I've previously stepped inside the shop to survey the selection, and last night I stopped in for what was only supposed to be a quick moment... The owner greeted me and almost immediately started talking prices. This is $20 dollars and we have that for $25 dollars, but this is a little more expensive, and that's this price. Oh, that fascinator is beautiful on you and you can put it layaway. It was just $79 dollars, mind you. Excuse me? It's such a turn-off when people see brown skin and assume that the purchase would be unaffordable without a payment plan! Not to mention, I started off by noting that I was only taking a quick peek on my way to pick up my Nordstrom purchase. Though I promptly told her that I don't need layaway and I pay for things outright, I had already decided that I wouldn't be buying from there. Her fixation on talking to me about price was all I needed to hear. Nothing disgusts me more than when people make assumptions! I have beautiful vintage hats in my collection, fine jewelry and quality costume jewelry, and beautiful bags that I've purchased abroad. She could've had a repeat customer who prioritizes quality goods and, more importantly, quality service.

    Photos
    Eve Bari - Beautiful unique fascinator I got from Eve Bari

    Beautiful unique fascinator I got from Eve Bari

    Eve Bari - Belmont Stakes 150th Anniversary Saratoga , New York

    Belmont Stakes 150th Anniversary Saratoga , New York

    Eve Bari - Belmont Stakes Saratoga, New York

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    Belmont Stakes Saratoga, New York

    Longchamp - leather - Updated May 2026

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