I am currently on the hunt for a new car , me and my wife decided to stop by on there labor day…read moresale at the Northridge mall parking lot. I was greeted by a awesome sales man but don't remember his name at the moment. He let me test drive a impala 2008 , which I did not like so he offered a little something different and we took a 2010 Honda accord and I was sold by this one. It was the best car I have driven the past months . One problem it had 112,000 miles and we want something under 50,000 so he showed us a 2009 with close miles to what we wanted . It was getting late and my son was with the babysitter so we had to leave. I left really happy with the service . I did not get pressured by the sales man like other lots around town where they want you to just drive off or go in the office to soon. I will be looking for a Honda accord 2008 & up with under 50,000 miles and be purchasing it . I hope the car lot can get one soon , I will definitely be returning if I find a matching car to my needs . Sorry I can't release his name wish I got a business card but was so busy test driving all there awesome cars. I forgot to add . The man that helped me out also offered me a quick approximate of what I would pay with a car worth (xx) amount and he said a guy has gotten one and took it 5 years around 270 a month. Which of course is just a estimate . But most other places I go that I ask always want me to go in there office , which I do not like at all .

DO NOT purchase a car or trade in a car from this place. This is an auto fraud dealership. I have…read moretraded in my vehicle with this company and it has been a nightmare. They put the outstanding balance on my new car loan and have not sent the check in to pay off the Toyota RAV4 that I purchased from them. I am currently in touch with an lawyer, please save the headache and don't make the same mistake I did and purchase from them. My credit score is now poor and I have 2 car loans of 60,000 on my name. Save yourself the headache and DO NOT GO HERE!

If I could give this place 0 stars I would…read more My family and I visited Gold Star Salinas a few months ago looking specifically for a DIESEL TRUCK. At first, the experience seemed promising; the sales staff were friendly and helpful, although they didn't have the exact color we wanted on the lot. They had me test drive a truck and assured us they would locate the right one. Soon after, they told us they found a match at another dealership and arranged to bring it over. A few days later, we returned to complete the paperwork. That's when everything changed. The salesperson's attitude was noticeably different. Even my wife pointed out how rushed and dismissive they had become. We felt pressured to sign quickly without the same level of care or transparency shown earlier. Within a few days, I discovered the truck we purchased was actually GAS, NOT DIESEL. The exact opposite of what we had clearly asked for from the start. When I called the dealership to address the mistake, their response was shockingly unprofessional: "What's the difference?" That alone tells you everything you need to know about their level of competence and customer care. The difference is huge! It mattered enough for us to make it clear from day one. Despite this being caught within less than 10 days, and the truck barely being driven. They made no real effort to fix their mistake or make things right. This experience felt careless at best and deceptive at worst. If you value honesty, attention to detail, and basic customer service, I strongly recommend staying far away. Sales people we dealt with: Mario and Victor

I want to leave a very positive review for David Gonzalez (Sales & Leasing Specialist) at Gold Star…read moreBuick GMC in Salinas, CA. To be clear: I did NOT buy a car from David, but I'm writing this because of how he treated my wife and me. When I'm in the market again, David will be the first person I contact -- and I recommend others do the same. My wife and I drove 106 miles to see a used 2022 Honda Pilot after being told it was still available and that we should come in for a test drive. We even texted updates on our arrival time and asked if a manager could be available to help expedite things when we got there. When we arrived, the original salesperson was tied up and introduced us to David to help. David was friendly, engaging, and thoughtful, and as we walked to the vehicle he made us feel welcomed. Unfortunately, before we could even properly look the car over, a manager came out and told us the vehicle had already been sold. That was disappointing after a two-hour drive. The policy was explained, but the tone started to feel more like a lecture than customer care -- so we decided to politely disengage and head back to our car. This is where David truly stood out. David followed us, apologized sincerely, and said, "I want to make this right." He wasn't pushy at all -- just genuinely empathetic and solution-oriented. He offered to find the same vehicle in the same color, stayed in touch, and communicated proactively throughout the process. He texted updates without us having to chase him, responded quickly, and put in real effort over several days to try to acquire the right match. When the vehicle arrived, David immediately sent pictures. Unfortunately, it turned out not to be the color we wanted (and it's possible I mixed up the exact shade originally), so we didn't move forward -- but that doesn't change the point: David's professionalism, integrity, and follow-through were exceptional, especially considering the original issue wasn't even his fault. If you want someone who will treat you with respect, communicate clearly, and genuinely advocate for you, ask for David Gonzalez.

Had a great experience today. Ethan Nguyen was nice and very knowledgable. Answered every question…read morei had.

Ethan-Member Service Representative at Star One CU on blossom Hill took care of me for my banking…read moreneeds. He did an awesome job. He is very knowledgeable and very courteous. I have brought several people in for him to take care adding new accounts and for banking needs. We were all pleased with his services. He did a great job.

This review goes to Jesus & Allan thank you so much for walking me through the process of getting a…read morenew car. I always avoided a dealership because it can be a daunting experience, I've never felt rush or must buy right away but I did end up buying a new car from this dealership. This particular location has the best team to assist you, I will definitely come back here again. Thank you Jesus & Allan.

Another dissatisfied customer. Proceed with caution. We gave Mr. Aayar $9500 cash. He sold us a…read morevehicle with lots of problems. We're spending over $4000 to get it fix. DO NOT TRUST THIS BUSINESS

Negative 5 Stars for the multiple Mortgage Department employees who couldn't handle my external…read morechecking account number without losing a few of the numbers, over multiple calls for multiple months. The inept, incompetent customer service phone reps in the Mortgage Department here will cost you hours of your time on the phone correcting their mistakes and driving to the nearest branch to make mortgage payments that are mishandled over the phone. You also get emails threatening late payment penalties & fees after their employees mishandle your checking account number. Bank here if you want your finances messed with and time wasted.

If I could give this outfit NO STARS I would. I have been a member in good standing with Navy…read moreFederal Credit Union since 2020. Six weeks ago I tried to add my 96-year-old mother as a member, and she was denied membership. NFCU's based their denial on the Patriot Act (terrorism). I filed an appeal and re-applied for my mother to become a member and she was denied a second time. Every time I call NFCU they refuse to talk to me about it. This has been going on for the past six weeks. I wrote a letter to the CEO of NFCU, the National Credit Union Association, and the Department of Housing with regard to the denial was unjustified, discriminatory, and violated the Equal Credit Opportunity Act. My mother was trying to become a member so she could apply for a Home Equity Line of Credit on her home. My mother's home is worth two million dollars, she owes nothing to her home, and she has excellent credit. Yet despite my attempts to reach out to everyone, I have heard nothing. I even tried reaching out to broadcast news to see if they would be interested in airing my story, and so far nothing but crickets. What is ironic is despite their website inviting family members to become members they refused my 96-year-old mother. This is proof we live in one of the most dysfunctional societies of our time with absolutely no accountability to obeying the laws of the land. The next step in this process is Chaos.

This is my second time visiting as a long-time member. As…read moresoon as you walk in, you're welcomed by Ms. Brandy, the security officer. The atmosphere is so smooth and welcoming and professional. I just want to thank everyone who provided service to me this morning. God Energy: Ms. Brandy ( Security Officer) Ms. Jackie Jordan ( Manager ) Ms. Ariana Alesana and Ms. Kimberly Harris

Ari and Norma were very knowledgeable and provided excellent customer service. They were extremely…read morehelpful and professional.

My name is Tanya and I have never wrote a review about a company before because I have not found…read moreanything special about them until now. I don't like dealing with car dealerships and sells people because they're like vultures out to make a sale, but my opinion has changed. The company I am writing this review about is Watsonville Chrysler Dodge Jeep Ram dealership in Watsonville California. Nathaniel was my Product Specialist. He was very courteous and professional. He listened to my concerns and desires and cared about my situation. I could tell he really cared. He addressed all of my questions. He found the exact car that I wanted and kept me apprised every step of the way, even on his day off. He went above and beyond, and I really appreciated . Now Rick, the floor manager is amazing. He listened to me and really cared about my situation and what I wanted and could afford. He went above and beyond and found an amazing deal for me. He really cared about me and my situation not just about making a sale. He made me feel important and listened to. He really cares about his customers and he treats you like family. The last and final step of buying a car is the paperwork which I hate and don't understand. Jessica the finance manager was wonderful. She is very knowledgeable and she took the time to explain all of the paperwork to me and addressed all of any questions. If you are looking to buy a car or truck and want to deal with a car dealership that really cares with people that will go above and beyond to make the customer happy are treated like family then go to Watsonville Auto Group in Watsonville Ca and deal with Nathaniel Rick and Jessica. I recommend these people and this company to anyone. They have made a loyal customer out of me. I will not go anywhere else. I give them my highest rating. Nathaniel, Rick, and Jessica Thank You

estamos contentos de comprar en Watsonville auto group con el excelente servicio y amabilidad de…read moreJuan Perez Quien nos guió y explicó paso a paso cada detalle para nuestra compra Estamos satisfechos con sus servicios Gracias nuevamente Juan Perez