Celebrated my wife's birthday along with our daughters tonight at Mad Mex. Not a great experience…read more
Our server (I'll call her "Regina" because she reminded me of Regina George from Mean Girls) set the tone as we took our seats, hurriedly asking us what we wanted to drink. I was still settling into my chair, but I said "Oh - OK, let me see," and flipped through the menu while the kids gave their drink orders. I realized after a few seconds that the drinks must be listed elsewhere, but I didn't want to drag things out so I just said, "I'll take a margarita." Regina gave me a pitying half-smile and said with withering condescension, "Uh, that's the drink menu over there," gesturing toward it (while she didn't actually add "loser," it seemed implied somehow). I wanted to say, "I'm very sorry, but you see I just sat down 3 seconds ago and hadn't even had time to look around the table to spot the drink menu. Could you maybe slow it down a little?" But I didn't think to say that until after she had speed-walked away.
After about a minute had passed, she returned with the kids' drinks and asked us if we were ready to order. Our youngest got a little flustered and started to order but clearly hadn't made up her mind yet, so Regina took the hint and offered to come back. When she returned with my wife's and my drinks a few minutes later, she then asked us what we were having in a way that made it clear she would be taking our order now, right now. I wasn't ready but the others were, so I let them order while I quickly scanned the menu. We ordered chips and salsa as an appetizer, specifically the "Pickadippa" with queso blanco, guac and salsa. I was hungry and was looking forward to that as a starter.
The appetizer was a no-show but the rest of our food showed up with impressive speed - everything we'd ordered was on our table within, I'd say, under 10 minutes. I'd barely touched my drink so far but that was OK, I was hungry, as mentioned previously. I tucked into my dinner, but my wife had the presence of mind to catch our retreating server and ask about the appetizer. Regina said she would check on it. Shortly afterward a manager came out and explained that our appetizer had been given to another table in error, who had claimed it as their own. So she kindly comped it and promised we'd have it soon, and we did. We were now halfway through our meals and had lost a lot of our interest in chips and salsa, but we gamely ate it along with our entrees.
(I recount the appetizer incident not because it was a big deal - it wasn't, these things happen - but because Regina didn't take any ownership of it and left it for her manager to take care of. Our actual server never said a word about it.)
When it came time to pay the check, along with my card I included the printout of the birthday discount my wife had brought with her (a nice loyalty perk that Big Burrito offers). Regina swung by, grabbed the check tray and started to hurry away, but before she had vanished I turned to her and mentioned, just to make sure she was aware of it, "We have a birthday coupon there for one of our entrees," to which Regina sort of grimaced and said, "Uh...OK?" as though it was completely unnecessary for me to say that, which maybe it was. But again, the frosty mean-girl disdain.
In truth, she had treated my whole family like we smelled bad from the moment we sat down. Literally as though there was something repulsive about us and she could barely bring herself to speak to us. I can attest that we all shower daily and that my wife and daughters are not remotely repulsive. Me, I dunno.
So, thanks to speed queen Regina, our entire birthday dinner lasted about 45 minutes, tops, from walking in to walking out. And that would be great if we'd been, I don't know, late for the opera and really needed a speedy meal. But personally, on the rare occasions when we go out to eat at a halfway civilized restaurant, I like to sit and enjoy my food. You know, chew it. I don't need hours and hours, but maybe a little longer than 45 minutes including drinks, appetizer, entree and (the kids') dessert.
The food was fine, reliably tasty Mad Mex food. No problems there. And the kids had fun and didn't notice anything amiss, thankfully. But for me and my wife, our server's demeanor just made the whole experience kind of unpleasant. Maybe Regina was just having a bad day and I should cut her some slack. But I mean...it's hard not to take it personally when your server is not only rushing the meal to an almost comical degree, but also seems to have an attitude toward you from start to finish when you did nothing to upset them other than being seated in their section. Maybe it's not her fault at all - maybe Big Burrito is training their servers to turn around tables as fast as humanly possible now. They didn't used to. Whatever the problem, it will probably be a good long while before we go back.