They weren't real organized today ! No ranch dressing for my Moms chicken and no fork fo my coleslaw ?

The place is a dump. Just looking from the outside it's so run down. Probably hasn't been updated in 25 years. I have had food from here many years ago and it was fine but again it has really seen better days and I won't eat in a place that doesn't care about its appearance. read more

Went through the drive through. The menu says 12 piece family meal with 3 sides. I stated I wanted the 12 piece chicken meal. She asked which 2 sides I wanted, I said the menu states 2 sides, she disappeared for a minute then said her manager said its only 2 sides. When I got home, there was only 8 chicken pieces in my box. I tried calling and no one answers the phone. The fries were also cold. Very disappointed, charged $35 and change to be ripped off. read more

Long John Silver's | A&W - The menu at butler long john silvers. - Fast Food Near Me - Butler, Pennsylvania

Very very, dirty place ! I will not eat there. If the place looks so dirty when you walk in and can see this why would you want to eat their ? This tells me the kitchen is as bad or worse !! read more

Food was okay as far as taste...some of it was hot, some of it was barely warm. Cooks in the back thought it was da club and had their music up pretty loud. Slamming around of trays up front. $2 more for the platters here than in Hermitage. Service was alright...front people were pleasant. read more

Horrible experience! Waited 4-5 minutes for them to take my order and I was the only one in line and they were right there behind the counter. Spent $16+ on a #10 and my order was done instantly....the fish and chicken was refried at least once but suspect twice. They didn't give me my fries and when I asked the manager was on the phone taking her families order telling the staff not to ring it up. Got my fries and they were cold and rubbery. No point in saying anything to the manager as she was involved in the poor food and service, so I contacted corporate online, who then sent it to the store after having to contact them twice....and they insulted me with a $5 coupon. I won't be back. read more

Delicious The best food I have had in a while if you love fried fish it's the best for you read more

Long waits in drive thru and the guy taking orders needs to get hearing aids or turn up the gain on the microphone. He says "welcome to Long John's" but it certainly doesn't feel like it. read more

The only reason I'm giving stars at all are some of the cashiers, they're nice. The food isn't horrid. This place is dirty. Has flies everywhere. They're slow (might be the people in the back's fault). OR it's the fact their three managers sit down for more than hour talking about people while their drive thru gets backed up, and several people wait for their food in the front. These are the type of managers to say "people don't want to work" and then hire people they think they shouldn't have to help. read more

Long John Silver's | A&W - Three managers sitting down for longer than the breaks they give their employees - Fast Food Near Me - Butler, Pennsylvania

Twice now have come here and the dining room is closed! At least post a sign! Crappy way of doing business in Dec 2023

The food is cold and greasy. I waited over 10 minutes to have my order taken at the counter. The ambiance is really outdated and needs a major upgrade. When we came in there were only 2 tables full and 3 cars in the drive thur. read more

Food tasted very suspicious. I would not feed that to my dog. Nothing else to say, need to hit character limit.

The women who work here are rude, they always have a "I'm better than everyone" attitude, they also give me a vibe that they're fluent in hardcore drug. The manager or whatever she is, with blonde hair was working with food in the back with no gloves and her hair out, who was talking to her employees like she was the baddest b in all the land. The only hard working and nice people that work here are the very few black people, who they seem to have doing all the cleaning and hard work they don't want to do. Thank everything that I'm not from here, because I would hate to have to give up my favorite place. read more

I have come here three time in a week. While the staff seems to be friendly enough, the food is inconsistent. One time the green beans seemed to be cooked so long I thought they were slow simmered in soy sauce. The next day, they seemed to be straight from the can. The hush puppies one day were hot and fluffy... Just as they should be. Today, however, even though it is right at lunch hour, they feel and taste old and cold. The chicken planks were hot and the fries average. read more

They were slow, inconsistent food.. and they didn't get my order right. The drive through seemed to be more of the priority..

I like LJS BUT THIS ONE NEEDS WORK! We sat in the drive thru for at least 10 minutes before someone even sad hello. Usually wait at the window five minutes or more then sometimes they say to pull forward and well bring it out to you. The inside is dirty any time we go...whether its busy or not. Needs ALLOT OF IMPROVEMENT or its next to be shut down in Butler ! read more

Food was trash fries were stale. The hotdog was blackened didnt look or taste like a hotdog definitely wouldn't go back ever terrible service read more

Filthy dirty and infested with flies. Tables are dirty and greasy and covered with flies. Reported to employee who laughed.

Greasy. Filthy... and then greasy again. The food is slimey and poorly prepared. The crew here clearly does not care about the work that they do... or don't do... work like cleaning. I will not come back to this restaurant. read more

Two empty registers. I stood behind the one on the left waiting to place my order and being ignored by the people walking behind the counter. A man walked up to the other register and a woman immediately asked if she could help him, then looked toward another person who was stepping up. Feeling invisible, I moved over and asked if she could take my order. I also asked "is that other register closed?" and she said "Yes". I said "Well maybe you should tell people or put up a sign" to which I received no reply. After placing my order I repeated "You really should put a sign over there so people know that register is closed" to which the snotty girl replied "Sure, I'll hop right on that!" then turned her back on me and walked away. She didn't even look me in the eyes or speak to me again. I asked someone else what the girls name was and was told "Katie". I want everyone to know how rude this Katie person is. I am 65 years old and feel that I have earned enough respect in this world other than to be spoken to in such a condescending rude and disrespectful manner by the person handing me my chicken. The HQ complaint lie closes at 1:00 today (surprise) and the phone number for that store gives you static and disconnects you. Terrible service all around!! read more

Really good. Exactly what I expected from a LJS. I ordered via drive thru so I can't speak to the condition of the inside like others had complained. Food was hot, fresh, and fast! Employee was friendly and courteous. Definitely be back if the delicious fried morsels don't stop my heart first. read more

why don't you read and take advice from these reviews? seriously. the place is usually dirty. always has flies. on my last 3 visits my order has been wrong and when I commented on it not being the "L2" that I ordered I was told that "it is very hard to put that order into our register." so I went to the comment site as per the receipt, 3 times now btw. and have been completely ignored. read your own website. you might save your business. read more