Contacted Long's Fencing on a referral to re-stain my fence and facade of patio. Took them over a week to come out for an estimate, another week to provide the estimate, and once approved, it took over 3 weeks to get someone out to begin the work. I had to contact them all along during this process and not once were they proactive in reaching out to me as their customer. Once the initial cleaning was done, it was over a MONTH before I had to contact them again to ask when they were going to finish the job! I was told they were going to come out that day (Friday, but the weather was bad) but they did not. Further told me I was "at the top of the list" to get work completed. Another WEEK went by without any communication from Long, and after I pressed them to provide me with a time and day they were going to come out, the gave me another 2 day delay. The crew showed up at 3:45pm and did NOTHING but sit on my patio and talk on their phones. (I saw all this on my security cameras) I came home to have them tell me that the "wind" was too bad. Having waited well over TWO MONTHS to get my fence stained, I insisted they come back the next day to complete the job. They agreed they would be back first thing in the morning. Then I called Long's and he agreed as well they would be back out first thing the very next morning. Two hours later, I got an email (not a phone call) from Tracy Long indicating that the crew would NOT be back, they would NOT have anyone else available to complete my job. He claimed to not know any other reputable companies that could do the job and he's supposedly been in this business for over 30 years. I don't think I have EVER seen someone act so unprofessionally, be so dishonest and treat someone with such disregard. RUN, don't walk away from this business. read more