We called Issac out to our home for a check up on our chimney after the 2026 ice storm to see if…read morethere was any damage to our chimney. Our fireplace was on during one of the coldest day's and heard popping and vibration noises in the chimney and turned it off. After Isaac arrived to inspect our chimney inside our fireplace, in the attic and on top of our roof, he determined everything looked securely connected with no issues. He determined since it was so cold and the heat from having the fireplace on was only expansion noises. We felt very comfortable with him showing us that everything was still in place and we had no problem moving forward. He was very, professional and reassuring that we will definitely use him again for any future issues. Will also give his name to our friends and family if they need a reliable and experienced chimney professional. We Highly recommend Isaac.

Truly professional. Solved our problem really quickly. Easy communication and very friendly. We…read morewill definitely be using this company for our servicing moving forward.

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

Tom came today to give me an inspection of the outside of our fireplace. He gave me very detailed…read moreinformation on how the fireplace would be repaired. He was very knowledgeable, professional, and a very pleasant young man. Thank you Tom. Gertrude

Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

The technician did a great job restoring our fireplace.He was on time and personable .Although the…read morecost was pretty high even after some discounting .

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Everyone one was super knowledgeable. The product is great. The installation person was also very…read moreknowledgeable.

Added a gas bar and rocks to our fire place …read more Staff was grand explained the process and offered a reasonable install price of $150. The installer was even better. I would have put more gravel, but that's easy for me to do

Was recommended by a friend for parts for my fireplace. They had to order the part. $531.50…read more Installed part and did not work because of my installation. Would not exchange so looked elsewhere for same part. Purchased same part at Supplyhouse for $162. Called Firehouse to see if they had someone to install part and mentioned the huge mark-up. Nothing said of the price I was charged and they never sent anyone out to repair. A one star from me and would not recommended. Keith Guthrie

Stopped by to find a gas line for my natural gas grill after Home Depot and Lowe's failed me. The…read moreyoung man there did everything he could to help me out. Got me on the straight path for the right size fitting, but didn't have the length I needed. If you're in need definitely stop by and get taken care of by people who know what they're doing.

Caveat emptor.... we had the Hearth Guys come out to check our installation…read more The Hearth Guys had to correct several deficiencies which were potential safety risks. They had to extend stove pipe away from the roof, reapply silicon to stove pipe which had not been property cleaned with acetone and then sealed properly, cut additional wood from the roof away from the stove pipe. The Hearth guys will also have to return to install a damper, which was not included. We paid up front; and after that the quality of service took a nose dive.

Had a some bad experiences at other fireplace companies, but At Blazin Hot, nothing but…read moreprofessionalism and hospitality. We drove out to their showroom and we were met at the door by the owner. She was friendly knowledgeable and we bought our gas logs for our fireplace. Her husband the other owner came to install the gas logs. Nothing bad that I can say about this company. A+ all the way....

Very professional, prompt, great service! I appreciated them taking the extra time to ensure the…read moreservice was done properly, will certainly call again as needed.

They were knowledgeable and kind. I came in and asked about a remote for the master gas fireplace…read more I asked about the touch screen ones etc and they told me the truth steer clear of them keep it simple and get a good basic remote starter. I'm glad I did I still had to order it from them but it only took a day and I didn't use Amazon went local. Thank you I'm satisfied with the purchase. Oh I did put the box in the wall outlet where the old mili switch was. Looks great and works outstanding. Thank you.

Good team and quality service. Team communicates well and met all expectations. They even have…read moredrone to support inspections.

Called Sweeps N Ladders to do a chimney cleaning, repair, and fireplace installation. Was fortunate…read moreenough they sent out Preston, who is a true professional and did great work. Having one place that can handle all things fireplace/chimney related is great, especially since Preston was able to do some stone/masonry work to seal some cracks in the stone work on the fireplace.

We shopped a lot of fireplace stores around Dallas. We never felt we got the whole story till…read moreHearthside. Ralph and Roger are not salespeople, they are experts in this field. Roger came over to inspect and measure our two fireplaces. He immediately suggested an excellent Chimney Sweep to clean these forty-year-old fireplaces. The surround frames were ordered. It took about six weeks to receive, as they were hand made in Montana. They fit perfectly. The color is amazing against our brick. We found the expertise to be superb. This is the only shop I would recommend.

This place was just ok, there are a lot better fireplace shops around town. The selection of logs…read morewas somewhat limited and they mainly displayed screens in their showroom. The place was Smokey smelling, not sure if that was the person working who was smoking in the store or whether it was from the fact that this store is next door to a cigar shop, but it stunk. It stunk so bad the person who came here with me had to leave because they could not take it. It did make for an unpleasant shopping experience, so I did not stay long either. Like I said, there are some great fireplace stores around town, this to me is just not one of them.