LOVE theses guys!!!! The most caring and efficient medical practice I've ever used.

I have been a patient for a few years, only because I love the PA I see. Overall the nurses and main doctors are very friendly and helpful, and I myself have not had issues with the office. However, after my step son came in, they had a serious lack of follow up and then billed to the wrong address multiple times until a collection agency started calling us!! Recently I brought in my elderly father-in-law after he moved up from AZ. We were there early as they asked, but we waited for over 30 minutes to be seen - watching people walk in after us and walk out after being seen, WHILE WE WERE WAITING. Luckily he got to see my PA and loved her as much as I do read more

This place gives horrible patient care. I usually have to wait for a bare minimum of 30 minutes for my appointments. The PA's and NP's have horrible schedules so everytime I go in I have to see someone new. I have seen 4 different providers here. Michelle Martin and Monica Dell'Armi are my least favorite. Dr. Marshall was good and Michelle Warrick was okay. My least favorite thing about this place is the medical assistants. I had Cheryl diagnose me with "low blood pressure" when I called in asking for my labs results stating I have been feeling light-headed and dizzy. She has no right to be making any sorts of diagnoses especially since she was incorrect. She is very rude on the phone and in person. Almost every single time I go there every staff member walks into my room, never greets me by my name, never gives me eye contact, and never asks me how I am. All that occurs is that they walk in the room and sit down and look at their computer and ask a medical history. Half the time my temperature and respiratory rate is not even done and the medical assistant just makes something up. Once, I needed an order for a lab, I called in and asked for the order and that I would take it to the hospital that I worked at. They did not listen to my directions and wrote an order specifically for labcorp which meant that instead of my insurance covering the cost that now I would have to. They just do not listen. I needed a form signed stating my physical was completed and that I had no limitations. The form had no medical information on it and I was told from one individual that they could secure email it to me. Then I got a phone call from the medical assistant saying I have to pick it up. I asked why and her reply was "because"! When I had labs drawn at their facility it took them more than 2 weeks to give me the results. I had to call 3 separate times for them! Ultimately, I had abnormal results and got a phone call from the medical assistance telling me this. I was told I needed to make another appointment for the NP to go over the results with me. I said no she can tell them to me over the phone. She said the NP was too busy to do this. Then I asked when she was free to do this and I was told 2 weeks. That is absurd to be told you have abnormal results and wait 2 weeks to hear them. I ended up having to come in and pay for an appointment to be told the results! Overall, the standards at this place are slim to none. The majority of the employees are disrespectful, rude, and negligent. The providers show no care towards their patients and quite frankly have too heavy of a load to administer appropriate patient-centered care. I look forward to the new year when I will have left and hopefully have found a provider who actually cares. read more

I am usually happy with this office but lately it is apparent that they are TEST happy! It is my assertion that they order tests for everything they can think of just to get more money generated to the practice. It's frustrating because you feel like you are being taken advantage of completely. I have a bladder infection, I'm 41 years old, I know my body and that is what it is. I know how I got it, I know that antibiotics will help and they made me come in to do a test. So, I go in to do the test and they still won't give me the antibiotics because they need to "send it out to be cultured" so they can generate more money through all of their TESTS.... So, I am sitting here in pain being told that it will be a few days until I will get the results back and then they will probably come up with another TEST to generate. I have had it, I will be looking into a new family practice to go to. I like the people there, they are very nice but the practice is really not very helpful. I do not recommend their services. read more

front desk receptionists are very rude!! Jennifer in medical records should not be allowed to interact with the public. Horrible place to go. Treated so badly by staff. I do not know why anyone would go here when there are so many other places to go. Staff who works here are very mean!!! I requested my medical records so I can go some where else. {lease read this review and do not go here read more

Well, well, well. Welcome to medicine in the new millennium. This is it folks. What you see is what you get. I rarely review medical practices or individual physicians. As a Registered Nurse, I am a very good judge of competency, patient care practices, patient advocacy, etc. If you are looking for stellar performances in all of those areas I mentioned, you should just move on. For starters you are not going to be that care at LTFP. As a matter of fact, you will rarely get that care at most in and out family practice offices. This is the new blood. The medical staff on hand here is young and under a lot of constraints, not only by the insurance companies, but by the heads of state of the practice. Most, if not all medical offices staff are M.A.'s or medical assistants. These individuals are unlicensed care providers. Yes, unlicensed. Any mistake an M.A. makes, is the responsibility of the licensed medical provider. The M.A. works underneath the auspices of a licensed care provider. Plain and simple. M.A.'s have very little education and training to say the least. Depending on the state regulations, M.A.'s can perform basic functions like take vital signs. It seems as though the M.A.'s at LTFP also take the patient's initial report in the exam room. I don't agree with this. Most M.A.'s have bland personalities and weak personal skills. They are essentially robots. The M.A.'s always check my weight which is a waste. The patient stands on a scale wearing shoes, pants, jacket, etc. So much for an accurate weight measurement. LTFP has really gone down hill since Dr. Linares, and Dr. Cedars decided to focus on Concierge Medicine. I believe when this happened, the practice fell apart. The office is now overseen mostly by P.A.'s, and a lot of them. I rarely ever see Dr.Linares and Dr.Cedars. They technically are supposed to be there almost everyday. Last I checked, Physician Assistant's work under the licensure of the MD. The P.A.'s seem pretty nice, but still seem rushed during their exams, which is surprising. Ten years ago or more, the P.A. would spend at least 20 minutes or more with me. No more! Now its a "minute clinic". Its like an automated carwash. The busier they are, the faster they churn 'em through. Those days of attention to detail are long gone. Its sad, but true. Today, I was seen by " someone" in the medical field. She told me her name, but not her role or title. She looked stressed and not happy to work on a Saturday. Well lady, try working 12-14 hours on a Saturday managing 6-8 inpatients. Your office is only open from 8-12 like a bank on Saturdays. Don't sweat it. I was told by the M.A to give a urine sample. I could barely understand her when she spoke to me, because I think her tongue was busy holding a few tongue rings in place. Unreal. By the way, every staff member on duty today was dressed in street garb! That is unprofessional. I gave my urine sample in a paper coffee cup. luckily it said "urine sample" on it. I guess it was a basic UA. I was never told otherwise; which would have changed the way I provided the sample. When the P.A. came in the room we talked for a few minutes. She then gave me an incomplete head to toe exam. Are you serious? I had complaints about my back and skin. Nope. Never looked at my back or asked me to remove my shirt. Huh? Never examined my eyes, ears, nose, throat, glands, lymph nodes, etc. I could've and should have stayed home and performed a self-exam for crying out loud. Side notes: Parking during the week is terrible, almost nonexistent. The exam room I was in today, I don't think had a sink. Either way, it should, so that when a healthcare provider walks in, he or she can show you their ability to wash their hands or at the very least, use a medical grade hand sanitizer like Avaguard. I gave two stars because the office appears clean, good selection of magazines in the waiting room, and ease of scheduling an appointment. read more

After being a patient there for 4 years, I have experienced some major problems within the past year. The PAs are awful except for one (Michelle) and they treated me terribly when I would try and describe my symptoms. They used to be extremely relaxed and understanding about my schedule with refilling an extra refill on my prescriptions until I had time to come in for a visit. Now they will not budge at all and are not very pleasant about it. This last year the main doctors on staff charge more in order to "lighten their patient load" so I could not afford to see my primary physician, Dr. Linares. The PAs don't even look at the patient files prior to seeing them. My sister went in a month ago and they didn't even look at her files to know she is diabetic and proceeded to ask her if she is diabetic after seeing that she wears a pump. Not professional at all. I have never felt that I could communicate with any of the PAs and refuse to go back because I cannot see my primary physician without paying an outrageous fee. read more

My wife has been going here for 6 years now. Not a very good experience at all so far. Very disorganized. Not accessible. Recently, they lost the medical record release request form she dropped off at the doctor's office and never released info to the insurance provider. This caused her almost lose her insurance coverage. Time for a change ! read more

As a new patient who hasn't been to a doctor in almost 7 years, of course I was a little nervous to schedule a physical at an office I was totally unfamiliar with. I felt welcomed and well informed upon arriving, but not without the stale and doctor's office feeling of being at a-you guessed it-doctor's office. Michelle Kirschbaum was super professional and comforting through the appointment as I was nervous and had a plethora of probably ridiculous and silly symptoms that were giving me some anxiety. She performed my physical and talked me through each step, answering my questions along the way. She was personable and patient and I was so grateful. read more

I have been seeing Lone Tree for several years now. Their prescription refill service has gone down terribly recently. A recent re-fill request was sent to Lone Tree on the 15th of July with follow-up every other day. As of today the supplier of these medical supplies have not received ANY response from Lone Tree. That is totally uncalled for! read more

If your considering to go to this practice, please make sure you do your homework. If you made your judgement by looking at their website I would think twice, due to the fact when I scheduled a meet and greet appointment on that day they brought me into the examining room had me wait 45 minutes it took so long I thought they forgot about me, then a physicians assistant came in she saw I was clearly upset. That's when I informed her I have high levels of anxiety and she seemed to think it wasn't much of an issue, nor did she look very concerned. After a very non chalont apology we continued with the appointment that's when I informed her I was just here for a meet and greet. I asked which one of their doctors would be assigned to me that's when she told me that I wouldn't get to see any of their MD doctors. She told me in order to see one of their MD's I would have to join their membership. Which, cost 300.00 dollars a month. I told her I have insurance. Her response was my insurance wasn't enough to see their licensed MD's. In order to see their licensed MD's I would have to pay 300.00 monthly membership fees on top of my monthly insurances fees and co-pays. Needless to say that's when I walked out. I am a person who has multiple medical issues with medical care being so expensive as it is in this world. I am looking for a doctor who is hands on with my care. Who is interested being part of my recovery not someone who is going to pass me off to an physicians assistant but wants to charge full prices for services that they are not physically participating in. I'm looking for an compassionate medical doctor who wants to be a doctor. Not a doctor who wants to run their practice like an investment firm. read more

I have never in my life been treated so poorly. I just had back to back surgeries within 6 weeks. I have been in excruciating pain and as prescribed by both my surgeon and doctor I have been taking pain medication just to cope with the tremendous amount of pain. I had recently come off of all medications and was taking nothing. I unfortunately fractured a rib after all this had happened and ended up in the emergency room again in a great deal of pain. The hospital prescribed medication for my pain yet again and I was to follow up with my doc ( lone tree family practice.) After explaining the situation and the severity of my pain I was not only accused of having a drug problem but I was also told that there was nothing they would do for me. Both Christine Linares and her rude assistant had me in tears by the end of this horrible interaction. I have had plenty of experience with doctors and medical personnel and I have never been spoken to so horribly especially the day after I am released from the hospital. I left feeling like a drug addict and the worst part is I was offered no help to cope with my broken rib!!! Nobody deserves to be treated so horribly. You go to your doctor for help and the last thing you should expect is to be sent away without treatment and in a tremendous amount of pain. read more

I've been a patient for 2 years, and I transferred from Aspen Family Care. Lone Tree's been great. In contrast to Aspen and other providers that I've experienced in the past, Lone Tree has not acted paternalistic or money-grubbing at all. They've treated me as a partner in the management of my healthcare. When I came in for a wellness visit, they addressed cholesterol and BP issues (Aspen demanded separate office visits/billable events). They frequently refilled prescriptions without demanding an appointment/billable event (which is an amazingly rare service these days). when I was getting sick but not sick enough to go to the ER, they were very accommodating about scheduling an appointment with short notice. They do use physician's assistants which could be argued as a negative when compared with practices like Aspen which use fully licensed physicians. But the PA that I've worked with at Lone Tree seams as knowledgeable about the issues that I care about (routine middle-aged healthcare issues like cholesterol and BP) as any physician I've worked with. Regarding wait times, they don't seam to intentionally overbook. Sometimes their appointments run over because they take the time to make sure everything's addressed, and they don't try to rush patients out the door to make a quota. I guess sometimes that means the next person has to wait which can be frustrating if you're the next person. But I've never had to wait more than 30 minutes. And usually I'm seen with 5 minutes. read more