Both my husband and I have been admitted to Houston Methodist Hospital last year-at different times…read moreof course. Neither of us could find one flaw with our stay there. The nurses were attentive and personable and the doctor I had spent real time explaining everything I wanted to know including test results. The food was very good for hospital food and my private room was clean and comfortable. Unlike with other hospital stays I did not feel eager to be released, although yes, home is better than anywhere else to me. Thanks to all at Houston Methodist Hospital for making my recovery so comfortable.

On January 27, 2026, at approximately 3:15 PM, I checked in to the 25th floor of the OPC building…read morefor a left knee gel injection administered by Dr. Flannery. This injection was the result of two prior office visits the previous week for the same knee pain, for which I paid the required $50 copay at each visit (totaling $100). The gel injection itself was not an office visit but an in-office procedure that's fully covered and required no copay as verified by Quantum Health! When attempting to complete electronic check-in through MyChart, I was unable to proceed due to a required $50 copay. I contacted Houston Methodist Billing, explained the issue, and the billing representative contacted my insurance to verify coverage. After confirming that no copay was required, she removed the charge and informed me that she "learned something new today," noting that many staff do not understand the difference between an office visit and an in-office procedure. Upon arrival for my injection, front desk staff on the 25th floor again demanded a $50 copay. I calmly explained the steps already taken and informed them that Houston Methodist Billing had already removed the charge after insurance verification. Despite this, I was told I would not be allowed to proceed with my appointment unless I paid. I contacted my insurance provider on the spot and asked staff to speak with them directly. The staff refused. I then requested a manager. A billing lead for the floor came out but also refused to speak with the insurance and insisted I must pay. The insurance representative was listening to this entire exchange and requested that an office manager speak with them; this request was also declined. Eventually, a supervisor named Angie came out and agreed to speak with the insurance. Even after the insurance confirmed that the procedure code did not require a copay, she insisted that EPIC showed a $50 copay because the injection was administered by an orthopedic specialist. The insurance clarified that the provider specialty is irrelevant--procedures do not carry copays, office visits do. At that point, it became evident that the issue stems from systemic miscoding and improper front-end verification practices. I was explicitly told that two verification employees--Gonzalo and Tavis--apply a blanket $50 copay for all encounters rather than verifying service codes properly. This aligns with my experience over several years, during which I am repeatedly forced to pay incorrect copays and later receive refunds after backend audits. This practice appears to rely on patients either not knowing their benefits or not having the time or energy to challenge improper charges. It places an unfair burden on patients, creates hostile front-desk encounters, and undermines trust in the Houston Methodist billing process. My questions to Houston Methodist leadership are straightforward: Is this practice officially condoned? If not, why has it not been corrected systemwide? Why are insurance verification staff not properly trained on the distinction between office visits and in-office procedures? Why are patients routinely forced to overpay and rely on backend refunds rather than being charged correctly upfront? I am exhausted from having to fight this same battle every time I receive an in-office procedure. Numerous complaints over the years have resulted in no meaningful change. Same billing issues exist in other departments including Pain Management. Billing should not be a difficult task. I am perplexed by the Houston Methodist Hospital and their inability to fix their billing system once and for all. Assume the responsibility and don't dump it on your patients!!! Houston Methodist prides itself on being "Number One in Texas." That distinction should apply not only to medical outcomes, but also to honest billing practices, staff training, and respectful patient treatment. Until this issue is addressed at the management level, patients like myself will continue to face unnecessary stress and confrontation for charges that should never have been applied.

If you prefer to get your rehab in and work it and be out, this is the place for you! I'm a younger…read more/ active person that found the other rehab place I was going to a bit too conservative for my taste. I felt the exercises were too easy for where I was at vs. what was "protocol". I liked that Crom felt like a hip gym rather than a geriatric facility. The way they train is fantastic & stands out amongst the competitors. I always had Gabby, Tyler and Amanda work on me together in tandem. I'd come in, was always taken back promptly and they would all 3 take turns working on me and tell me what to do next. This system of "group training" vs. one trainer split about 2-3 patients is way better. I never found myself just "sitting" and "waiting on what to do next". They have a great, positive attitude. I think it really helped keep me motivated and for me to try my best every time. I also enjoyed chatting with the other people training around me and having some good laughs. Dr. Roy was great to work with and he is clearly very knowledgeable and has a friendly demeanor. You won't go wrong coming here!

I'm a returning patient and never had issues with this PT facility until today. I had to fly to…read moreEurope due to a family emergency on the 7th and scheduled my flight last minute on the 6th. I called to reschedule my appointment from the 7th and the appointments that I had scheduled the following week for the week of the 18th and the 25th every Tuesday and Thursday. Fast forward I had to reschedule my flight from the 17th to the 19th of December due to the same family emergency and completely forgot to call on Monday to reschedule my appointment on the 19th. I admit it was the last thing on my mind and only remembered mid flight on Tuesday. Today I was running late for my appointment but on my way when I realized I was not going to make it by 8.15. I called at 8.09 saying that I was running late but most likely not going to make it in 4 minutes. I was more than happy to forgo the 15/20 mts that I was late if they would still have me or I could come in later. No one picked up and I left a voice mail message. Get a message a couple of minutes later saying all my appointments were cancelled and had to call on the day for Availability. I called again and explained that I just tried to call to let them know I was running late but on my way and that I left a voicemail message and I was faced with a rude front of house staff that insinuated that he was there all morning and didn't get any phone call or voice mail message and proceeded to tell me I had a cancellation on the 7th (I rescheduled didn't cancel) and a no show on the 19th and today that's why all appointments were canceled and proceeded to give me attitude when I tried to explain what the situation was, which only left me more aggravated and frustrated than I already was. My deductible has been met this year and all my appointments are fully covered so I was trying to do my best to still make it to my appointments since next year I will have to pay for these sessions . The arrogance and attitude that I got this morning made me want to forgo all my appointments. I will find another clinic next year, for my PT and will gladly pay. Bare in mind that I'm a returning patient that has been to the clinic before without any issues. This is not a reflection on my therapist that was wonderful but a sad consequence of a misunderstanding and how poor customer service impacts patients.

An 11-Day Stay That Changed My Recovery After a serious auto…read moreaccident and acetabular surgery at Ben Taub, I arrived at TIRR Memorial Hermann not knowing what to expect. What I found was a place where world class rehabilitation meets genuine human care, and eleven days later, I left stronger, steadier, and deeply grateful. From the moment I rolled through the doors, the environment felt different. TIRR's reputation for rehabilitation excellence is well earned, but what truly sets it apart is the people. Every single member of the team treated me like a person first and a patient second. The medical leadership set the tone. Dr. D brought a level of expertise and clarity that made a complicated recovery feel understandable and manageable. Dr. Kaitlyn was thorough, compassionate, and genuinely invested in my progress, the kind of physician who listens closely and treats the whole person. Together, they gave me confidence that I was in the right hands. The therapy team is where the real day to day work of rebuilding happened. Georgia, Suzanne, Kate, Matthew, and Hattie pushed me, encouraged me, and met me exactly where I was each session. They knew when to challenge me and when to pull back, and they celebrated every small gain like it mattered, because it did. The progress I made in eleven days is a direct reflection of their skill and their heart. The nurses and patient care assistants who looked after me are the reason I healed the way I did. Hawa and Daisy brought calm competence to every shift, never rushed, always attentive. Abby and Olivia had a way of making even the hardest mornings feel manageable. Andrea and Mayra were steady hands when I needed them most, and their kindness never wavered, even on the toughest days. Tessa always checked in with a smile that made the room lighter. Jose, the one with the muscles, and you know who you are, made transfers feel safe and easy, and always brought good humor along with his strength. Betsy paid attention to the small details that mattered: positioning, comfort, timing, dignity. Isabella has a gentleness that's rare, and Angela went out of her way more times than I can count. And Philip, thank you for the conversations, the patience, and the quiet encouragement when I needed it. The people behind the scenes matter just as much. Alisha in facilities kept my environment clean, safe, and comfortable, and always did it with a warmth that stood out. Sandra from the kitchen made mealtimes something to look forward to, checking in on preferences and making sure I was well fed and well cared for. These are the roles that often go unseen, and they shouldn't. This team didn't just do their jobs. They went above and beyond. They showed up when they didn't have to. They remembered the little things, how I liked my pillows, when I needed a minute, what made me laugh. Recovery from major trauma is a mental battle as much as a physical one, and these people carried me through both. If you or someone you love is facing the road back from a serious injury, TIRR Memorial Hermann is the place I would send them without hesitation. The clinical care is exceptional. The human care is extraordinary. To the whole team, thank you. I'll carry your kindness with me long after the hardware heals.

As a former employee of TIRR Memorial Hermann, I can personally attest to the exceptional quality…read moreof care patients receive there. The staff is caring, thoughtful, and deeply knowledgeable. What sets them apart is their positivity and encouragement, which matters enormously when patients are facing what may be the most challenging medical experience of their lives. I would not hesitate to send my own family members here.

I loved my time at Encompass as I endured the process /pain of healing. The pleasant smiles,…read morepositive and encouraging attitude always brightened my day. My conditioned required other services that I needed and encompass provided these services instead of me going to other facilities. I also liked spending time in the garden.

My mom was here two weeks after fracturing her spine. Which the location is perfect for family…read morebecause we are all in the area. The staff was amazing. She wasn't happy about the food but it looked fine to me. She just wanted stuff she know she can't have. But each day that passed she was improving. Plenty of free parking thank God because that hospital garage was eating us up. Also a lot of patient room doors are open and they say "heyyyy! (Smiling) lol I say heyyyy! How are you? So give them a smile and say hi back. (My mom was doing to, with me in the room)

This place is a joke! The staff is somewhat ok but others are down right appalling!…read more They are apparently just money hungry and could care less about the actual patient! The care has been decent, however this facility is basically just a glorified gym! If your loved one isn't on that plane then it isn't going to go well!! My mother in law is in no shape or condition, nor having the will to work out every day.

They took good care of my 95 yr old mom after her fall. Very clean. Staff is very attentive and…read moreprofessional. The PT is excellent

We referred a patient here this month last year. He walked into our office today and I didn't…read morerecognize him. I thought he was a visitor his recovery from severe injury and illness. Last year was completed by his residential neural recovery at Mentis Neuro rehab. He told me he also did the day Rehab there and had positive things to say about how they facilitated his continued recovery. It's a pleasure to see somebody who has come that far in their health recovery.

Ihighlyrefomendthisplace i hadastrokeat40 and wqsqdmittextothis rehab, th3yjelpedmealot great…read morefreqhab place, i f3ltsafe ver y clensn , dtaff veryprofessional rehab pgram was greatsylviaatkinson aguirre

Waking up to back pain everyday will do a number on you. My back was hurting all the time: while on…read moremy back, sitting and even standing. That's how I started out when I first went in. The staff is all quite friendly. From the first visit I was assessed thoroughly and given exercises to do at home. The therapists truly take the time to hear you out and come up with a plan to address the issues that matter to you. Just like you, the treatment plan is not static, it is very flexible so on those days that the pain comes back or is bad you can keep working towards your goal. I got the the chance to start off in pool rehab ‍ and I transitioned to working on land once my body was ready. As I started to build up my strength the pain started to go away, but I wasn't done- I wanted to be able to run without my back hurting. Shout out to Kaitlin and Yen for getting me to run! 10/10 would come back. If you're looking for physical therapy in Sugar Land this is the place to be!!!

This place is amazing! Natalie was my therapist, who helped me work through a hip injury to where I…read morecould get back to walking normal and doing my regular duties at work. She was extremely patient, kind, and helpful for every session. The facility is clean and all equipment is wiped down after each person uses it. The front desk person is wonderfully friendly and helpful--she screens everyone's temperatures before they enter the facility. There are both land and water therapy options, depending on what you need. I would definitely recommend this place.

Great in person, one-on-one training! Good experience and…read morepositive vibes there. The one caveat is that it is not covered as therapy by insurance, but it *is* worth the money, IMO.

Project Walk has been a major life change for me! I was stuck in a wheelchair (MS) when I began and…read moreI am on my way to unassisted walking. It has been a long, difficult journey but the people at Project Walk were with me the whole way!

I had the pleasure of going to Hope Rehabilitation Jan2024 thru April 2024 and the staff is so…read morenice! Ms.Anna makes you feel like family and leaves a lasting impression on you. Although my therapy is over I still call or text to check on her because she is now my friend Thanks Hope Rehabilitation for helping me with my recovery Shon Brown Houston, TX

From the owner: Your path to better health is clear with our outstanding chiropractic care, pain management…read morespecialists and on site imaging facilities .

The solution to your problem is here. Have hope in knowing that this place will change your life if…read moreyou want it. The staff knows exactly what they are doing and genuinely care about your/your family's recovery. I am so grateful for all the love and support that I was freely given here. Thanks BARC!

They will give you the tools needed to succeed. The staff cares about what they do and wants the…read morebest for you.