Very grateful for professional and kind care my elderly pet has received by Dr Cindy and Wray…read moreWestbrook. My fur-baby, Abby, had surgery several months ago and has recovered nicely since then. I appreciate their thoroughness as well as their over-all concern. Good job!

I was very impressed with the whole experience overall, the staff was very friendly and…read moreinformative. The clinic and Veterinarians made me and my pet feel right at home and comfortable, they even asked more than once if I had any questions or concerns just to make sure that everything was ok and that I found it all up to my standards. I will definitely make them my place to go whenever my pet needs medical care.

The best veterinary hospital I have been to thus far in my 32 years of life! It's out in the…read morecountry & nothing fancy but what matters at the end of the day is how your pet is treated and the price for the quality of service received. Every time I visit the vet we are greeted by Karen & are quickly put in the exam room with Dr. Shelton. They are top notch from giving my pets vaccinations, to diagnosing an abscess lump on my German Shepherd, finding allergy relief for our pug & even meeting me on a Sunday night when they are CLOSED to help send my 16yr old chihuahua mix over the rainbow bridge. Not only is Dr. Shelton a wonderful veterinarian but the prices are VERY FAIR & AFFORDABLE!! I worked for a "city vet"for many years and even with an employee discount I walked away paying higher prices! I am very thankful for this animal hospital!!!! Keep up the awesome work!!!

My dog was a first-time patient at this practice. She is overall very healthy and was only there…read morefor a routine wellness exam and vaccinations. Before making the appointment, I specifically looked into the pricing so I would know what to expect. Unfortunately, the experience was disappointing from the beginning. We waited approximately 35 minutes before anyone came into the exam room, and when the staff member finally came in, there was no greeting or introduction. I was simply given a rundown of what was going to happen during the visit. I was then strongly pushed to have a heartworm test, even though I had made it clear that I did not want the test. After that, we waited another 25 minutes for the veterinarian. When he came in, there was again no introduction. The examination itself was extremely quick, he administered my dog's three vaccines, and then the visit was over. The biggest issue came when I received the bill. I had done my research beforehand and knew the prices I had been quoted and what I expected to pay. My bill was more than $80 higher than what I had been quoted--and that was not even including the rabies vaccine. I was very surprised and disappointed by the difference. I voiced my concerns when checking out, but there was no apology or attempt to address the situation. The response from the veterinarian was simply, "OK," and I was told to have a nice day. For a first-time client, I expected better communication, professionalism, and customer service. The long wait times, lack of introductions, pressure regarding an additional test, and unexpected charges made this a very frustrating experience. Unfortunately, they have lost my business. I will not be returning, and I will be sharing my experience with others.

Mary has taken care of our dogs for years. We had to leave the dogs with Mary for long periods of…read moretime because of medical issues. I feel so much better knowing they are being taken care of at Puppyville. It is a great place for my dogs. I highly recommend Mary at Puppyville! Knowing my dogs are safe and taken care of takes a lot of stress out of my life.

horrible experience for pet boarding. dogs were locked in a room to basically fend for themselves…read more lost weight an smelled awful when picked up. sorry they don't offer zero star option

Dr. Patricia Murphy and her staff are the greatest. Was very confident on my first visit meeting…read moreDr.Murphy. Her caring and easy manner helped me to make the right decision for our Millie.

We were disappointed in the service we got in early Spring when we were advised to follow up with…read moreour vet after getting a diagnosis at an emergency clinic in Denison. The vets couldn't be bothered about offering their own diagnosis and went along with the clinic who said we should put our dog down due to a "mass" in the anal area. No biopsy, no office visit! They did however offer to make an appointment to put our precious baby down. We made an appointment with another vet in Aubrey who offered excellent service, aggressive medication treatment and a piece of mind that we didn't have to put our dog to sleep. How disappointing to trust the professionals and be mislead and treated so shabbily. Needless to say we will never step foot in this place again and have found a more caring facility. Shame on them for not caring enough!

I just wanted to publicly express my appreciation to our Dr. & the entire staff at Paws and Claws…read moreVeterinary Clinic in Sanger. Since moving here a few years ago.. we were obviously worried about finding new care for the animals we came here with. We love supporting small, local type businesses, and we felt that giving this vet clinic would be a great idea. We were a little skeptical at 1st when they told us we couldn't go inside, but once they explained why.. we totally understood & okay with it. Plus they come out to update you a ton and make sure you understand everything. Which we thought was amazing as well!! Well we weren't wrong! They were exceptionally great and happy to say that we still feel the same today. We've even added on to the animal clan and Dr Shellie & her staff have been so helpful and supportive!! So, if you're looking for an amazing, patient, kind, loving Dr & staff for your fur babies (big or small).. they are the clinic for you. I promise

Doc Wallace and staff are kind, compassionate and all around awesome! Love the curbside service!read more

I took my senior cat here a few weeks ago to get a dental cleaning and had a great experience from…read morecall to discharge. I live in Celina so it's quite a ways for me to drive to Denton but our regular vet had quoted us $1k-$1.2k for a dental cleaning for my 12 yr old cat. They said he had some tartar build up on his back molars and a bit of gingivitis in his gums and it will get worse if we don't get a cleaning done. Our pet insurance does not cover dental cleanings so it would be out of pocket. I was recommended Guardian pet Hospital from a cat rescue group on Facebook. When I called the receptionist was very friendly and quoted me $300. A phenomenal price considering what our vet was charging us. My cat went to get a pre screening done and everything was good to go! He got his cleaning done shortly after, appointment times weren't an issue and he did so well under anesthesia. The staff is very helpful and very kind and the price came out being even a little less than what they originally quoted me! I highly recommend coming here not just for the reasonable prices but also for the great experience and friendly staff. I am highly considering transferring all our pets to Guardian pet hospital even if it's a longer drive for us!

Beware of this place. They want to run multiple tests and do exploratory surgery for 7000 dollars…read moreand still can't even answer the most basic of questions. This place thinks it is a license to print money with no answers. After going to another vet who told us it was just an infection. Not sure if they even did ultrasounds as stated and the mass the claimed the other vet said there was none. This place is a hack at best. Stay away and find someone who actually knows what they are doing and not extorting money to keep the lights on.

It took 4 visits to find out what was causing my baby. But Dr. Darby finally pinned down and I'm…read moregrateful for it. It wasn't good news but she help pin it down. Thank you Dr Darby

They have always been kind and caring. We've been going here for over 2 years. Our dog is battling…read moreleukemia and they have all been patient and sweet. Dr. Darby knows her stuff. She sent us to oncologist for opinion. Unfortunately the cancer is to aggressive to do anything but steroids. These people are a great bunch of animal lovers. I know some people say they are high but in 2 years I have paid so much less than I expected and what other vets charge is so much higher. Dr. Darby is the best vet in Grayson County.

The lady that answered the phone was super rude and unhelpful! Wouldn't come here just from that…read morealone. The doctor sounds great based on the reviews but, oh well

Best vet in the world! David & his team go above and beyond to take care of our fur babies. It's…read morealways easy to make an appointment and get in quickly and the ladies at the front always take such good care of my fur babies and remember them! They truly go above and beyond to take care of the furry members of your family! They also have top of the line equipment and really know their stuff! I have an Italian greyhound which is a pretty odd breed and David and his team knew right away what he was and how to take care of his funky little needs. Only vet I'd trust to take care of my precious babies.

BEWARE of Refinery Road VETERINARY CLINIC…read more I hate giving negative reviews but under the circumstances I have no choice. The admin staff lie to their customers. I caught them several times, then I asked for explanations and they got hostile. Rude, liars... They need to get new admin staff. They have no customer service skills. They lie and then they deny lying. It's the craziest thing I've ever witnessed. Rude. I've been a customer too long to be treated so poorly. Costco is a LOT CHEAPER on prescription medications. RRV makes it nearly impossible to get the prescription printed and/or sent to Costco. Some hogwash line that they can't do it to it and another lie; it takes days to get the prescription processed. RRV made it so hard to get a prescription printed out, they want you to purchase prescription medications from them for a lot more money. And their famous line is....it's against the law! If you're going to lie, get everyone on board before you lie. Do not believe a word they say. Stay away from them. All greed and NO integrity. Cross posted:

This is a complete and honest review of my first experience at this vet clinic. To be clear when I…read morerefer to "him" I'm talking about my dog. I've excluded his name for privacy. Appointment set at 9:40, I got there early and they put me in a room at 9:35 ish, and the tech/assistant saw me at 10:30 ish. She did inform me that they were short staffed that day. I was in no rush so, I was very concerned about my dog, and I had no plans that day so I was willing to wait as long as it took. I have a 40 lb. herding dog who can be neurotic and has fear aggression, I informed the assistant of this and she was understanding and empathizing, she told me she has one of her own so she understood. She asked if she could muzzle him and I said yes, because I know my dog and I don't want any incidents. He came back with the muzzle off and they said he did really well behavior wise. Which is generally the case everywhere I take him, he wants to love everyone and do good but he is just riddled with anxiety. I am always very careful to warn the vet and tech(s) of his behavior issues to help prevent anything from happening. My dog returning without the muzzle says to me that they won't muzzle a problematic dog if they don't need to, and that they care about the comfort of the dog during their visit. I spoke with the vet for maybe 3 minutes, but both the vet and the assistant were really informative, straightforward, professional, and kind. While I love going to the vet and not needing to spend much money, I had bloodwork and X-rays done, which were both pretty expensive. Upon finding out why my dog was sick I think that they were completely necessary and potentially life-saving screenings. I wanted to update all of my dogs shots and they suggested I wait until he got better from being sick so his immune system didn't get overwhelmed. This seemed like another good indicator of them caring about his overall health. TLDR; - I did wait for an hour past my scheduled appointment time, but they informed me they were short staffed and apologized for the wait. - the vet tech/assistant is the one you speak to for 90% of the visit - my dog has behavior issues and they were considerate about me asking to do things in the way i believed would be the safest and most comfortable for my dog and the people working there. I was also very open to doing what they believed would be best because they're the professionals. - They recommended waiting to update his shots until he wasn't sick anymore - this tells me they care for his overall health and well-being. all in all, a great first visit. I gave it 4 stars bc of the hour long wait. While I'm a patient person, waiting always sucks. Thanks for taking care of my best friend!